authorize.net

4.5 (193)
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We help make it easy to get paid. It’s that simple.

Overall rating

4.5 /5
(193)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.3/5
Customer Support
4.3/5

91%
recommended this app
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193 Reviews

Pedro
Pedro
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

It's good and it works

Reviewed on 4/3/2024

Pros

It's easy to use and to integrate with ecommerce solutions

Cons

Not that cheap for micro businesses that deal with micro values

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great support, easy to manage.

Reviewed on 18/5/2023

Its been a breeze. Every time we have questions, their support staff is ready the help.

Its been a breeze. Every time we have questions, their support staff is ready the help.

Pros

Price, support, API integration, Security settings, customization.

Cons

none. I don't have any cons to report.

Alternatives Considered

Stripe

Reasons for Switching to authorize.net

Our company was already using Authorize.net so the users were already trained.
Jay
Jay
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Holds Funds like PayPal Does - Avoid.

Reviewed on 3/12/2019

I'm not saying that Authorize.net does not work for everybody. But the digital marketer is in...

I'm not saying that Authorize.net does not work for everybody. But the digital marketer is in particular I would steer clear because it has the same issues that PayPal exhibits were sometimes a hold your funds for no reason and you have to fight to get them. Youre flagged as high risk

I was a customer with Authorize.net for about three months and I was approved for ACH bank transfers by their credit team. I put two of them through and all of a sudden my bank transfer account was shut down and they didn't tell me why other than my account was deemed high-risk by their bank and no matter what I did it would never be reopened ever. To my knowledge the only thing that makes it high-risk is that I charged about $5k in two days - Which I told the underwriter team was my norm before I signed up. They knew how much money I would be processing each month. They also told me that my business model wasn't elibigile for bank transfers.

My clients couldn't even ask for a refund. All they could do was dispute the charges that were on hold and if they did that it would hurt my account and my credit. To this day they still have about $4400 of my money that I will not get until the end of January if my account is in good standing. Well I shut down the account and moved over to QuickBooks so hopefully I get paid.

Again I'm doing recurring bank transfers with my client so this might not be the case for everybody and this might be great for credit card transactions.

Pros

It was very easy to set up recurring payments and sync with my webmaster.

Cons

- The UI is extremely outdated and looks like it's from the early 2000s.
- Your invoices are not customizable and they look tacky
- Navigating around the menu is not user-friendly as finding where you're trying to go and can be difficult
- Customer support is not the greatest and sometimes I can't help you with your problems or get back to you in a timely matter

Alternatives Considered

QuickBooks Online

Reasons for Switching to authorize.net

I moved to QuickBooks.
Angelina
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

New Payment Processing

Reviewed on 22/8/2023

Overall it was a good experience but not a lot of people know of authorize.net. “I will let my...

Overall it was a good experience but not a lot of people know of authorize.net. “I will let my customers know.

Pros

I enjoyed not having to pay I price for equipment that I need WiFi for and plug for offsite Events

Cons

I will still use Venmo, PayPal and Square Zelle for my Sales at events.

Alternatives Considered

PayPal

Reasons for Switching to authorize.net

Someone that i worked with told me about authorize.net.
Alexa
Overall rating
  • Industry: Textiles
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Payment Processor Easy to Use

Reviewed on 14/4/2022

Pros

Easily connects to backend of websites. Stores credit cards as tokens and is safe and easy

Cons

Hard to find transactions, have to know the last 4 of the credit card and the date the credit card was processed.

Alternatives Considered

PayPal and Stripe

Reasons for Switching to authorize.net

We use all payment options, but Authorize was the easiest to connect to our 3rd party platform.
Jared
Jared
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Standard Payment Gateway

Reviewed on 10/6/2020

Authorize is fine as a gateway but not one I would recommend above Stripe for accepting payments. I...

Authorize is fine as a gateway but not one I would recommend above Stripe for accepting payments. I would recommend it over Paypal, but I still tend to suggest most people consider Stripe.

Pros

Authorize.net is a simple gateway allowing you to process credit card payments and ACH transactions. It's integrated with lots of applications out there, which provides a great amount of flexibility.

Cons

The UI is very dated and overall system is a bit antiquated. I'd much rather use Stripe as a gateway. They also charge a gateway access fee, which Stripe doesn't charge.

Micheal
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

authorize.net: An Easy to Deploy Billing Software

Reviewed on 1/4/2024

Pros

The capabilities of authorize.net are excellent.
authorize.net helps us automate our billing.
authorize.net is the best.

Cons

No dislikes for authorize.net.
authorize.net is the best.

Falak
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very Convenient payment processing for customers and merchants

Reviewed on 25/3/2024

Pros

Payment processing is very streamlined as it is very easy for customers and merchants to manage payments and it sync very well with different accounting softwares

Cons

The Payment processing time is very long I think. It takes some time to post the payment, but this sometimes depends on banks as well.

Valerie
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

less expensive versions

Reviewed on 7/12/2023

it is okay, but possibly will be looking for less expensive options that might be mobile

it is okay, but possibly will be looking for less expensive options that might be mobile

Pros

very nice staff, always helpful when I need it.

Cons

small businesses need less expensive options, I do not have a credit card option to scan out in the common room, just my computer. The hand held unit that I was given years ago, never worked and [sensitive content hidden] never tried another option.

Abhilash
Overall rating
  • Industry: Textiles
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

authorize.net Is a Recommedable Solution

Reviewed on 13/5/2024

Pros

The functionality of authorize.net is efficient.
Its reliability makes it a wonderful tool for payment processing.

Cons

I like all the features of authorize.net.
authorize.net has zero issues.

Vipul
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

best way to manage eCommerce business on authorize.net

Reviewed on 18/8/2023

Nothing more one can ask for do ecommerce business on authorize.net platform.

Nothing more one can ask for do ecommerce business on authorize.net platform.

Pros

reporting is the best features to check daily details of volume.

Cons

Nothing so far as most of the features used is getting the best result of data to work on for business strategies.

Candice
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

The most affordable payment processing option out there!

Reviewed on 26/5/2023

Pros

The fees are a fraction of some competitors, but the software works seamlessly

Cons

I can't think of anything I dislike. It really is awesome software.

Alternatives Considered

PaySimple and QuickBooks Online

Reasons for Choosing authorize.net

Pricing

Reasons for Switching to authorize.net

Easier to implement, much lower fees
Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Authorize.Net: a secure, reliable and convenient platform

Reviewed on 19/8/2023

I really appreciate the ease of use of the platform when it comes to payment processing. In...

I really appreciate the ease of use of the platform when it comes to payment processing. In addition, I like the anti-fraud system. This reassures me and allows me to focus on more important activities.

Pros

When I use the Authorize.net platform for payment processing, I save time. It is a secure, reliable and very convenient software. Personally, I appreciate the ease with which you can manage payments on the platform, it's very simple.

Cons

Honestly, I find the interface less intuitive, especially for novices.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quick Onboarding for new merchants

Reviewed on 12/6/2023

Pros

Virtually every major e-commerce platform integrates with Authorize.net. It's fees are comparable to most other major processors. Very simple to setup and on board. No complaints from customers.

Cons

I personally haven't run into any problems setting it up. Rates are comparable to competitors. Might be nice to see better deals there.

Alternatives Considered

Square Payments
Smriti
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Digital Payment Option

Reviewed on 30/3/2024

Pros

I have used this app for a very limited time but I liked its versatility in terms of payment solutions.

Cons

It was very expensive even for very limited transactions that we use this application.

Sara
Overall rating
  • Industry: Performing Arts
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Authorize.net easy to navigate and great support

Reviewed on 23/3/2022

Authorize.net is always there in the background of every credit card transaction whether online or...

Authorize.net is always there in the background of every credit card transaction whether online or in person, but you never notice it because it integrates so seamlessly with all my other programs

Pros

Authorize.net is very easy to navigate as an admin, you can set up parameters and change company info on your own without support, but if you do need support, the support team is easy to contact and very helpful.
Also the reporting is easy and comprehensive.

Cons

The set up with my bank was a bit cumbersome, perhaps because we have a Hawaii bank? The time difference between where authorize.net is located and Hawaii caused a couple of reconciliation problems until I realized that some of yesterdays transactions are on todays reports, once I figured that out the reporting was a breeze.

Brian
Brian
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Very Useful CC Gateway

Reviewed on 24/4/2019

Authorize.net is really a payment gateway for your site or business. We have utilized the mobile...

Authorize.net is really a payment gateway for your site or business. We have utilized the mobile application for 1 off transactions and have been pleased with how it works. It is not made to be your whole inventory tracker in the least bit, but it does its job for the occasional transaction. We have been using the gateway on our sites for years. We have used Magento, and WooCommerce and now Shopify for our site. We did have some issues with WooCommerce and finding plugins for the payment gateway that worked for all we needed it to. That being said, for the majority of the time it has worked.
Thank you

Pros

It really has never failed us when utilizing the application to run transactions on the go. It has worked for us for years.

Cons

Integrations with WooCommerce has proven difficult at times. We have utilized the official plugin for some time, but that has recently started to have problems for us. We ended up switching to a new backend for our site. We'll probably still be utilizing Authorize.net though.

Katherine
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Authorize is a Must for Fundraising

Reviewed on 6/7/2021

Authorize allows our office to be efficent in collecting payments for our campaigns and track...

Authorize allows our office to be efficent in collecting payments for our campaigns and track donors. It also is a quick way to look up past payments in the transaction search-- a feature we use weekly!

Pros

Our office can do everything with Authorize.net...track payments, set up recuuring billing, recharge community members. Our favorite feature is how we get an email everytime someone uses the credit card form on our website so we do not have to go into Authroize.net to pull up information.

Cons

Our office would benefit from the last 4 digits of the credit card in the email that is sent to us after someone makes a payment.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

We've relied on Authorize.Net for over 10 years

Reviewed on 13/3/2019

We've used Authorize.Net with our website shopping cart for over 10 years. Along with that, we've...

We've used Authorize.Net with our website shopping cart for over 10 years. Along with that, we've used the virtual terminal for manually keying phone / mail orders. It is easier to use than PayPal Manager.

Pros

Authorize.Net provides good, helpful API documentation. Its web-based virtual terminal is also easy to use.

Cons

I would give their support a grade of B. Fortunately, it is rarely needed. A few years back, there were some rough patches where the service was down or unreliable for brief periods. We have not had reliability problems for the last few years.

Bryan
Bryan
Overall rating
  • Industry: Design
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The payment gateway we've preferred for ecommerce development projects

Reviewed on 2/7/2018

Reliable and trusted payment processing

Reliable and trusted payment processing

Pros

Authorize.net is the standard in payment processing. For a complex and established ecommerce website, Authorize.net will offer the features needed and provides a trusted payment solution. Processing fees will be lower than competition like Stripe which larger volume businesses will benefit from.

Cons

The interface, lack of reporting, and complexity in setup is an issue for us in 2018 when options like Stripe can be setup and running in a few hours vs days with Authorize.net

Jill
Overall rating
  • Industry: Chemicals
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Authorize payments with Authorize

Reviewed on 6/12/2022

Extremely user friendly. Easy to use and has features we do not use yet but as a growing company...

Extremely user friendly. Easy to use and has features we do not use yet but as a growing company love knowing the features are available as we neef

Pros

The ease of intro into our company and ease of use.

Cons

Can only capture 20 payments at a time at the end of the day

Mattie
Overall rating
  • Industry: Sporting Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good Solution If You Don't Want Built In Payment Providers

Reviewed on 25/8/2022

Overall, I've always had a pretty good experience with Authorize.net

Overall, I've always had a pretty good experience with Authorize.net

Pros

It's pretty much a one click install now with most major e-commerce providers. It gives you plenty of anti-fraud settings, and is easy to find payments and see all transactions / attempted transactions

Cons

The overall UX design is pretty rough, it feels like it was designed 15 years ago and has never been updated. That's purely aesthetic though. Rates are decent, although it's hard to compete with some of hosted eCommerce single percentage rates for all cards.

Brittany
Brittany
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use and safe!

Reviewed on 2/3/2020

Pros

It was very simple to set up and implement on our clients' sites. We also chose this as our payment portal because it is very safe for the customers' information.

Cons

The only thing I did not like is when they updated their platform we had to make changes to the code ourselves which caused some hiccups on our end, other than that no issues.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Works great...until it doesn't...

Reviewed on 18/9/2019

Customer support is fairly competent but several were smug. And I'm not only referencing the issue...

Customer support is fairly competent but several were smug. And I'm not only referencing the issue I had with the transaction limit (where I was obviously frustrated), I have had several communications and about half were less than friendly/helpful. Never saying anything overtly negative, but just bad attitudes and not treating people like valued customers.

Pros

Competitive rates. Set up was relatively smooth,.

Cons

1) No alerts when you're nearing your transaction limits. 2) Going over your transaction limits is VERY painful - they hold on to your funds and request a ton of information (more than I gave them when we signed up), and once you've hit your limit, you're funds are permanently on hold until you jump through all of their hoops (e.g monthly transaction limit of $X, monthly transactions of $X - $1 = no problems, monthly transactions of $X + $1 and your account is frozen indefinitely, even when the next month comes and you're assuming that you have $X limit again - NOPE!).

Brandie
Brandie
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Integrates well with Wordpress site

Reviewed on 21/12/2018

Pros

Authorize.net is fairly simple to set up, customize, and connect with other software. Giving customers the option to pay invoices online saves me a ton of time.

Cons

Of course, there are fees to use any payment processor like this. I feel like the fees can be a little high, but it is what it is.