authorize.net Reviews

Authorize.net is our payment gateway, as we are a company that runs several credit card transactions daily. The fees are minimal, the customer service has always been great (even if, at times, the reasons I had to call we're not so great), and the website is about the simplest one I've ever used, considering all of the information it processes. We don't use any POS devices, just the website, but that's still MORE than enough for us.

I wish it was easier to edit ARB subscriptions; for example, if I want to simply change the date that a customer's auto-charge runs, I have to actually delete the whole thing, and create a new one to reflect the date change. That's pretty annoying, but for a website that hasn't really changed much in the 12 years since I first began using it, I can only expect so much at this point.

This is a widely used and accepted software. Lots of clients and their purchasing power makes their rates competitive.

User experience is terrible and disjointed. Impossible to look at your account holistically. Customer service was dreadful and not at all helpful. Outages were plentiful as were timeouts and errors.

Deposits are quick enough and usually only take a couple of days. Works well if you need to accept electronic checks.

Customer service is basically nonexistent. You're better off searching online forums for troubleshooting issues. Account specific resolutions take a ton of time.

We have been using Authorize.Net for years on our customer eCommerce sites. Setup is easy and payments are secure.

If a problem arises, our customers normally contact Authorize directly by phone. They won't usually respond to me directly since I am not the account holder. As the IT contact for our customers, it would be nice to more easily be able to contact Authorize without having to go through the customer for technical issues.

Authorize.net is extremely easy to use. I'll be honest - I probably don't use it to the full extent of the software. I generally do 3 things. 1. charge a credit card. 2. Look at our daily reports and 3. Use the transaction search. From time to time, I may look at unsettled transactions and change a setting but that is about it. You don't need to be tech savvy to understand the platform. It is easy, convenient and worry-free.

Honestly, nothing. I've been using it for over 11 years with ease.

Authorize.net is the standard in payment processing. For a complex and established ecommerce website, Authorize.net will offer the features needed and provides a trusted payment solution. Processing fees will be lower than competition like Stripe which larger volume businesses will benefit from.

The interface, lack of reporting, and complexity in setup is an issue for us in 2018 when options like Stripe can be setup and running in a few hours vs days with Authorize.net

Authorize.net is compatible with all of the different cashiering software that we use. It is reliable and I don't know of any outages or problems processing cards or transactions. It is easy to create an account and get started.

It can be difficult to understand how to setup and use their API if you are doing your own programing and their admin website is not that easy to use when changing settings on your account. They are often changing their API for increased security but that comes with the inconvenience of reprogramming your API interface.

Authorize.net is fairly simple to set up, customize, and connect with other software. Giving customers the option to pay invoices online saves me a ton of time.

Of course, there are fees to use any payment processor like this. I feel like the fees can be a little high, but it is what it is.

I've used Authorize.net as a payment gateway at multiple organizations. It is fairly easy to use and intuitive when it comes to basic functions like payment processing, refunds, looking up transactions. They have a live chat customer support feature which is really handy.

The security features can be very confusing and the resources they have for explaining them are adequate but could be a little more clear. Sometimes the instructions on their FAQs dont seem to match what I actually see on my screen, so I've had to reach out to customer support for pretty basic stuff. Luckily their customer service is pretty good.

The greatest thing about Authorize.net is that their merchant portal is so easy to navigate. If we need to void, issue refunds, or manually authorize a card-- it's so easy to do and find on the left-hand side of the website. If there is something we're not able to quickly do, their FAQ/help page/customer support is great. Receipts/confirmations are automatically sent to the internal contacts that we've chosen--there's even an option to send the receipts directly to the customer. This program is incorporated into our other main software (ShopVox) and works seamlessly.

There isn't anything that I dislike about this software.

This software makes it so easy to process payments. It was very easy for us to build the bridge between our main software and authorize.net to process all payments through them. The website requires no training and doesn't have a million options of choices to pick from like some do- everything is very self explanatory! Their customer service is great and gets back to you quickly.

I don't have many complaints about Authorize.net except the reports. They are very confusing and it is hard to know which report you are supposed to be using and when. They don't provide a great description of each report.

The easy to navigate menus are very intuitive and simple. You can easily find what you need quickly plus it has a QuickBooks download feature.

In the transaction statistics report there are no hyperlinks to expand the report data. This is a minor thing, you just need to go to the Reports, but it's a feature some other processors have.

We use authorize.net from our desktop pcs and in the field for our technicians. The administrator features are really good. Being able to make reports and authorize devices in a breeze. And for simple card entry it is pretty straightforward.

I wish there was a section that just was labeled "recent transactions" so you did not have to go through editing dates and menus. Also, it would be great to see emails of customers after your have sent the receipts.

The reporting is simple to use and doing voids or refunds is very straight forward. Documenting and printing receipts is also a great feature.

Credit card processing security is very strict. You only can do refunds that are 120 or less days old. Sometimes we have a need to go out further to refund a customer.

That it's super easy to use, and has been extremely reliable. When dealing with your customers money, thats of the upmost importance.

We have lots of fraud transactions, but we can't prevent that without implementing settings that would block a lot of legitimate transactions. Wish we could figure out something in the middle.

We used this to accept payments and integrated into a multi-store shopping cart site. Initial integration came from both Authorize and the shopping cart program. They knew the information regarding Authorize, so the integration went well.

Pricey in the beginning. Take a look at the fee associated with everything before committing. What is the break even point to using this program.

Easy awesome way to have your payments run through your merchant account. We have ours integrated with a billing system and it run's smoothly with virtually zero problems.

There is not a printable format for the eCheck monthly statement so that makes it cumbersome to enter the fees.

It is rock solid and very easy to implement. Their support team is fantastic and available 24 hours a day. Used them for many years for every e-commerce website we own, which is 4.

Honestly, do not know any. It is another great software company with a product that works as promised over and over again.

Very user friendly on the charging of credit cards and checks. Reliable and quick to use. Daily use is excellent for these purposes

The reporting of void transactions or credit card chargebacks isn't easy.
Searching for a transaction is not easy. The reporting functions do not fully work for me.

As someone who works with people all over the nation it's nice to be able to search for transactions via the software if a charge comes up that is in question. I also love that you can send the client a receipt or transcript showing details of the charge.

I haven't encounter anything negative about the software. At first, when I went to search for a transaction, I didn't realize the Settled vs. Unsettled options so sometimes nothing would come up. Once I knew I had different options it was a piece of cake.

Works with most merchant processors. Offers both credit cards processing, as well as ACH (eCheck) payments processing. Variety of reports available.

Sometimes Authorize.net is down, this is rare, but when it happens you can't process your payments. They usually try to fix it fast.