--- description: Learn how eDesk can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: eDesk Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [eDesk](/software/102115/xsellco-helpdesk) # eDesk Canonical: https://www.getapp.ie/software/102115/xsellco-helpdesk Page: 1 / 4\ Next: [Next page](https://www.getapp.ie/software/102115/xsellco-helpdesk?page=2) > eDesk’s AI-powered customer service software is designed specifically for eCommerce businesses, to take the complexity out of managing multiple marketplaces, webstore and social media support. > > Verdict: Rated **4.4/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of eDesk Incoming support tickets automatically organized, prioritized and assigned to the most experienced agents for a faster response Native integrations with every major marketplace, webstore, and social media channels for a seamless connection experience AI generated suggested responses to enable you to solve tickets in a single click Marketplace SLA countdown so you never miss a deadline Automated responses to cover when your support team aren't available Customizable message templates to enable lighting fast responses Track key metrics like response times and message volume to identify areas which may need improvement. Unlimited tickets with every package Automatically translate all incoming foreign language queries to help you expand globally Knowledge base to empower your customers to solve their own queries One-click invoice generation so you don't have to waste time creating them yourself Creates rules to automatically route tickets to the best suited agent ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 71 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: xSellco - **Location**: Dublin 4, Ireland - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Choose the plan that scales with your stage of growth: Whether you are just starting out or have large customer service teams, we have pricing to suit your individual needs. Ticket based pricing User based pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, German, Italian, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Automated Responses - Automated Routing - Autoresponders - CRM - Call Centre Management - Call Routing - Chat/Messaging - Chatbot - Churn Management - Client Portal - Communication Management - Configurable Workflow - Customer Accounts - Customer Communication ## Integrations (24 total) - Adobe Commerce - AfterShip - Aircall - BigCommerce - Brightpearl - ChannelEngine - Gmail - Instagram - Linnworks - Meta for Business - Microsoft Outlook - Mirakl - PrestaShop - Rithum - ShipStation ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.ie/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ie/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) - [Customer Engagement Software](https://www.getapp.ie/directory/650/customer-engagement/software) - [Contact Centre Quality Assurance Software](https://www.getapp.ie/directory/3834/contact-center-quality-assurance/software) - [Customer Support Software](https://www.getapp.ie/directory/562/customer-support/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.ie/software/10317/freshdesk) — 4.5/5 (3409 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.ie/software/90378/salesforce) — 4.4/5 (18768 reviews) 4. [LiveChat](https://www.getapp.ie/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1754 reviews) ## Reviews ### "Does what I need it to do, and the price is acceptable" — 5.0/5 > **Gerson** | *29 December 2017* | Recommendation rating: 10.0/10 > > **Pros**: I like the Fusion messaging that part of the software. It makes all of us more efficient and compiles everything in a way that is easy to manage. Not many competing help desk services do a good job of combining eBay and Amazon support into one inbox to create trackable tickets that can be handled by a team. > > **Cons**: From time to time there are glitches with the repricing software, but it's few \& far between. It might be an OS problem, maybe. > > Multi platform, various providers. Easy to use. ----- ### "Great customer support solution for eCommerce" — 5.0/5 > **Viktor** | *29 August 2023* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Excellent eCommerce connectionsWorks with all channels in all countries etc Ability to pull all information in one place > > **Cons**: Some features now cost extra May be too complicated for smaller users > > Excellent solution for customer support for eCommerce business ----- ### "Live Webchat could be better, Sensitive Insights can be found in the Home tab." — 3.0/5 > **Calvin** | *19 January 2022* | Consumer Goods | Recommendation rating: 5.0/10 > > **Pros**: Easy to use integrations, performance metrics and data are easy to access, constantly updated and informative for decision making and training. Using an inbox as a ticketing software is > > **Cons**: The built in webchat is confusing for customers, it often is mistaken for an email contact form. The chat experience is restrictive and feels like instant email, can't tell if a customer is typing or if they have left the chat for good or not. The user permissions are helpful for structuring a department, but user performance data under Insights is still available to those without permissions in the home tab, which defeats the purpose of user permissions ----- ### "All in one CRM Tool" — 5.0/5 > **Mohammad Salim** | *18 October 2022* | Retail | Recommendation rating: 6.0/10 > > **Pros**: the email management is pretty good, trails are pretty much visible and is also cost-effective > > **Cons**: database management is not that great, profile management need improvement > > overall experience is pretty decent ----- ### "E-desk Techincal Support" — 5.0/5 > **Reyna** | *29 November 2021* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: The ability to create rules, also the ability to be able to have the tickets automitcally assigned, and the tags are excellet to have as well so we can sort out the workload and see where we need to have priority. > > **Cons**: Would love to have the ability for e-desk to not assign tickets if the agents are not logged in. Since they belong to a rule the distribution continues to happen even when they are not here. > > I have practically trained myself on how the application works, I went from reading the material to appliying it hands on with creating rules, setting tags, and assigning tickets automatically. It is very user friendly and the fact that we have technical support available during our work hours is excellent when reporting issues or asking for help, they are always ready and willing to assist. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.ie/software/102115/xsellco-helpdesk?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/102115/xsellco-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data