ConnectWise ScreenConnect Reviews

ConnectWise ScreenConnect

4.7 (1,915)
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Remote meeting platform for resolving customers' queries

Overall rating

4.7 /5
(1,915)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support
4.4/5
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1915 Reviews

Christopher
Christopher
Overall rating
  • Industry: Chemicals
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good product that could use a few improvements

Reviewed on 7/12/2023

Pros

Unattended/Remote access is very easy to use. Installing the agent on machines is easy and can also be automated.

Cons

Some admin functions such as maintaining users/roles/security permissions are not very intuitive, and can be hard to figure out at first.

Verified Reviewer
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Connect your business with this tool!

Reviewed on 11/12/2023

Overall, we have had a error free rock solid experience.

Overall, we have had a error free rock solid experience.

Pros

Screenconnect has allowed us to add all of our 100 workstations to it and monitor and remotely assist them at a moments notice, we can host meetings, fix issues. they also allow us to have a custom domain and splash screen for a professional look

Cons

The price is higher than what it originally was with CWSC but its still worth it.

Tyler
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Decent product, but there are better out there

Reviewed on 2/2/2023

Pros

Connectwise control is a good product, but there are better out there for the cost with more features.

Cons

Clunky, often disconnects and reconnects

Alec
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing remote control software

Reviewed on 17/3/2024

This is amazing software that meet all my expectations and more! So glad I used this.

This is amazing software that meet all my expectations and more! So glad I used this.

Pros

This software is amazing! It can be used as a basic RMM even. Run tools, scripts, or just good ole remote access.

Cons

Nothing! This is great software that is beyond comparison.

Ivy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best remote access host I've used.

Reviewed on 6/9/2023

SC has let us move quickly on absorbing new clients into our remote access base and quickly assist...

SC has let us move quickly on absorbing new clients into our remote access base and quickly assist people who just need a hop-on to show us an issue. Overall I recommend it highly.

Pros

Deploying is easy, customization is pretty simple, and the app's functionality is the best compared to every other app I've used (anydesk, teamviewer, splashtop, vnc solutions)

Cons

There's some features that just dont exist and they expect the community to develop plugins for those instead of doing it themselves. Things such as "prevent user from initiating chat when host is not connected" just isn't possible and evey though there's page after page of requests for it they don't do it for whatever reason.

Lance
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Screenconnect - vital remote support tool

Reviewed on 14/3/2024

We've been using this product for several years and it's the best remote support tool I've used to...

We've been using this product for several years and it's the best remote support tool I've used to date. The ability to share multiple monitors, transfer files and use the backstage environment are all critical to my teams daily success in providing remote support.

Pros

My team and I use Connectwise ScreenConnect daily to provide remote support, diagnostics, patching, virus remediation, etc.. It's fast, very flexible, provides a shell environment called backstage that allows us to tweak computers without impacting the end user.

Cons

There's nothing currently that I dislike about the product.

Dave
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Go-to reliable remote support tool.

Reviewed on 18/9/2024

This is our go-to remote support tool. Between access sessions and on-demand sessions we can remote...

This is our go-to remote support tool. Between access sessions and on-demand sessions we can remote in to almost everything in our environment.

Pros

Makes remote access straightforward and reliable.

Cons

Windows hotkeys can be tricky and admin credential passthrough can sometimes be iffy.

Jeff
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Ideal for remote suport.

Reviewed on 6/2/2024

Pros

Easy to establish a session.
Can see all screens.
Have other tools that can be used while on remote session.

Cons

File transfer. not so easy at times.
if you have not used for 7 days you have to do 2FA to log back in.

NABIH
NABIH
Overall rating
  • Industry: Architecture & Planning
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Connect wise review

Reviewed on 2/3/2024

Pros

I like most its new features and menu, showing the easiest way to collaborate with coleagues

Cons

Frankly its simplicity and useful for everyone who hasn't experience in that technology

Verified Reviewer
Overall rating
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Screenshare at its best!

Reviewed on 6/7/2023

Pros

These tools Are very useful to do remote diagnostics and troubleshooting secure fast and very intuitive, our clients love when they know the support goes beyond the call and the chat.

Cons

something to consider is to have a web-based deployment, but in general terms the application is seamless

Lawrence
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A reliable remote solution

Reviewed on 2/6/2023

Overall, a great and easy solution which is essential to our day to day, providing IT support

Overall, a great and easy solution which is essential to our day to day, providing IT support

Pros

The ability to have an easy rollout, ease of use for engineers and end users (as a replacement for RDP).

Cons

There are instances where it can take a while for the device to show as online before you can reconnect

Chris
Overall rating
  • Industry: Computer Networking
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

review

Reviewed on 23/8/2023

Pros

very easy to use for admins and clients to download/install on ad-hoc basis

Cons

would like to see the naming convention change to easier options

Danielle
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

ConnectWise ScreenConnect Positives

Reviewed on 30/1/2024

Pros

ScreenConnect with CW is our process when I need to see what a user is doing on their end to better understand their issue. Starting a session, have the user join the session and facilitate seeing their information is seamless. It is also very easy to disconnect so the user knows I am no longer in their computer seeing anything of concern as a notification is sent to the user I have disconnected.

Cons

Nothing at this time since using ConnectWise ScreenConnect is an easy process and meets my needs.

david
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great remote access platform

Reviewed on 9/10/2023

Pros

ScreenConnect is a great tool for managing our company's digital signage program. I use ScreenConnect to confirm that digital signage is displaying correctly at remote locations. I also use it to remote in and troubleshoot issues that come up periodically. This is an invaluable tool for managing signage for our sales offices and company division offices out of town.

Cons

I don't have any cons for ScreenConnect.

Martin
Overall rating
  • Industry: Food Production
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

ConnectWise works great for us.

Reviewed on 4/12/2023

Pros

Ease of use and setup. It works for what we need it to do, no issues for daily remote work.

Cons

Sometimes when users are not on a high speed connection it can be choppy, but most times works fine.

Cassidy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the most useful remote access tools for troubleshooting problems

Reviewed on 29/3/2023

We decided to buy ConnectWise because of its reasonable pricing and high service quality; the...

We decided to buy ConnectWise because of its reasonable pricing and high service quality; the ConnectWise platform has been around for quite some time and is highly recommended. ConnectWise's platform allows the same PC to be reached from any other q if required, saving time on solution issues affecting any enterprise computer. The highest-quality, most cost-effective, and most user-friendly remote access tool available.

Pros

We appreciate its user-friendliness and the fact that we were always able to get a prompt response from their helpful support team, suggesting options that would work best for us. ConnectWise is one of the best remote access solutions because of its encryption feature, which keeps our data safe while being transmitted and received via the platform.

Cons

The ConnectWise platform has provided us with far more advantages than drawbacks, but we have noticed that the mobile version is often much slower than the desktop version.

Michael
Overall rating
  • Industry: Banking
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

IT Support FROM IT People

Reviewed on 18/4/2023

So far I have a had a very good experience with CW Control and the company in general.

So far I have a had a very good experience with CW Control and the company in general.

Pros

ConnectWise is a feature-rich product built by IT people FOR IT people.

Cons

Basic support is good but any feature problems or requests have to "go to engineering" and can take months to years to get a resolution.

Naincy
Naincy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Increases connectivity and problems

Reviewed on 18/4/2023

Pros

ConnectWise Control is useful software, It helps to guide other people, and it resolves many problems easily which looks very giant, It smooths the process of working and removes barriers to other cities and offices. It has uncountable benefits I really love to use it, Another app has bug issues but it has nothing.

Cons

ConnectWise Control has proper screen sharing and access tools, It increases the quality by giving its updates and customer support, The interface is clear and significant to understand, The one thing I just want is some free tools which are accessible.

Guy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

ScreenConnect helped power us to remotely support customer base during Covid

Reviewed on 17/7/2023

Pros

The best feature I found from ScreenConnect was easily doing backstage where I could remotely shell into a computer to help run powershell commands to help maintain and monitor workstations.

Cons

The ConnectWise portal was difficult to navigate to find the latest updates for the tool.

Adam
Adam
Overall rating
  • Industry: Oil & Energy
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy Access for remote support

Reviewed on 14/2/2023

ConnectWise Control has helped us massively supporting users remotely, especially during the Covid...

ConnectWise Control has helped us massively supporting users remotely, especially during the Covid pandemic when all users where working from home and we were required to provide support over the phone and whilst maintaining distancing.

Pros

ConnectWise Control is a seamless tool used for remote support. It allows IT support to connect to an end user device/Server without having to log the user or session out. meaning a user can report an issue and support personell can be on supporting in no time. There are also great file and clipboard sharing features. Along with unattended access to PowerShell and command line which can be useful for troubleshooting without impacting the users day.

Cons

ConnectWise Control is a brilliant tool for remote support, the issue I have is it can become a security risk given users machines can be accessed and remotely managed with no acceptance of session from the end user.

Aaron
Overall rating
  • Industry: Law Practice
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Connectwise Control

Reviewed on 19/4/2023

Pros

Great resource for remote access to users systems as well as backstage to make changes and adjust settings without the user being able to see them.

Cons

more scripting support would be apprecaited

Raza
Overall rating
  • Industry: Information Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Remoting Tool!

Reviewed on 2/2/2023

We love this service from ConnetWise

We love this service from ConnetWise

Pros

It does the job as branded. This tools comes handy for MSP's

Cons

Price is bit on a higher side and customer service can be improved a bit.

Alternatives Considered

Datto RMM

Reasons for Switching to ConnectWise ScreenConnect

It's easy to use and deployment is fast
Ashwin
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Multitasking tool

Reviewed on 17/2/2023

Pros

I have used the product for multiple purposes like ticketing, remote service and patching. we good product.

Cons

Nothing much to specify in particular. It works fine.

John
John
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ConnectWise Control: A must-have tool for IT professionals

Reviewed on 6/1/2023

is a great choice for IT professionals in need of an easy to use and secure platform for remote...

is a great choice for IT professionals in need of an easy to use and secure platform for remote support and access tasks. It's user-friendly, packed with features, and secure, but it may have a learning curve and may not be suitable for all users.

Pros

its user-friendly interface and wide range of features, including screen sharing, file transfer, and many more.

Cons

may be confusing for users who aren't familiar with remote support and access tools, and it may take a while to get used to all its features and functions.

Megan
Overall rating
  • Industry: Defense & Space
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Glitchy but solid product

Reviewed on 20/1/2023

Pros

Good customer service. Easy to deploy. Supports different operating systems.

Cons

Many times had to re-install the agent due to connection issues. The agents would all of a sudden lose connection with the server.