Datamolino Reviews

I have been using Datamolino for a while and it is really easy to understand, set up, and use. The customer service is fantastic.

The accuracy is really good, yes things do not always come out correctly, but there is a smiple system to tell them where the problems are and they are dealt with quickly and efficiently.

With all software, things go wrong, but you can be assured the staff at Datamolino will be more than willing to listen to the issues, will get back to you in moments, and the development team really do listen and take your suggestions seriously.

Ocacsionally I have made the silly mistake of uploading a whole file more than once, and realise as I have dragged it into the box, but before I confirm. the problem is the file starts it upload immediately so I have to remember to let it finish and go back in and delete it. The development have said they are looking into a way to have a second confirm level so that does not happen. All my doing not theirs, but the only issue I have with the software.

Datamolino has saved us so much time over the years. It allowed us to focus on building the business and creating better product rather than bookkeeping and entering invoices. It's fast, accurate and has many features that beat all the competition.

Any issues that we have had have been dealt with quickly.

They're extremely accomodating to the way that we want to work too. They've adjusted the software based on our recommendations a number of times. The biggest pro would be the invoice fingerprint feature, where new invoices can be set up with a template that enables documents of the same type to be automatically recognised and processed again in the future.

As mentioned, the datamolino team have implented additions or new ways of doing things on request, I don't think there is a con left.

easy to use
great app
amazing support
reliabillity

sometimes price, occasionally makes mistakes on OCR

Integrates nicely with our Xero accounting software.
Splits our invoices by line item so it's easy to track by cost account and job.
Saves a lot of time so that as owners of our business we can really see our costs without a lot of time spent.
We are saving money by not hiring a person for this level of detail.
Great customer service, Datamolino helps us whenever we have a request.

None that I can think of at this time. The couple times we've had an issue or question, Datamolino has been able to response promptly and make adjustments as needed.

So easy to learn what to do. Integrates with our Xero software seamlessly. The technology behind the software is outstanding saving me hours a month in data entry. The multiple lines per invoice feature is a life saver

No complaints with Datamolino, much easier to use than other pieces of software I've used for this type of work

Customer service is of good quality. It's great that it provides the integration the way I want it.

The only thing I don't like is the price. When you look at it, it has the function that almost many of its competitors have. Therefore, it should be more affordable as it is not a unique feature.

I have been using it for over a year now, staff love it and clients love it.
Easy to use, fast, reliable and accurate. A good pricing model means its cheap to use, and it can process sales invoices too. The support is probably the best I have come across with any Xero add-on. Quick response rates, and they are happy to pick up the phone to you too, and a really nice team as well. Couldn't recommend this strongly enough.

The hardest thing about recommending it to clients is that they often haven't heard of it, but have heard of their competitors so assume their competitors are better. However, the name is becoming more and more prominent, and with recent recognition from Xero, as one of just nine XeroHQ integrated apps, I believe their brand will continue to get stronger and stronger.

The support is excellent, on hand in moments whenever I have had questions
The system integrates well with Xero and is easy to negotiate around client folders and to export pdf reports too.

The only real edit I needed to do once the bill was in Xero was splitting into multiple line items which would be a nice addition.

Datamolino is an excellent app that just gets on with its job and works as it's supposed to. I like the fact that it's cloud based so can be accessed from anywhere. It can read most documents we scan to it, including some of the most illegible ones, and it also handles sales as well as purchases. On the odd occasion that something goes wrong, or we have a query, the friendly support staff are always quick to respond, and go above and beyond to help us out and resolve the problem. Definitely the best support team for any software that we use.

It just works! Sounds daft but I never consider that datamolino won't process a document. Even when it's not worked as expected the response from customer service has been awesome and we've worked together to resolve issue.

I'm genuinely struggling to think of anything!

Customer support is second to none, they really go the extra mile
Fast and accurate invoice processing
Email address to send invoices to is a big time saver
Virtually immediate synchronisation with Xero

Receipts aren't handled so well and can be slow to process /can fail to process
Multi page documents don't always process so easily

It's really easy to use and the customer support is fantasic! Our questions are always answered within minutes and once the initial 'fingerprint' of an invoices has been set up the processing of subsequent invoices are very efficient.

Being able to report from Datamolino would be useful eg. supplier reporting, though you can do this from your accounting software.

Datamolino offer a service which alleviates a great deal of data processing on my end and free's up a lot of time. The customer service team have helped me on a number of occasions and have gone way above my expectations.

Any negatives I have had in the past I have requested assistance from Datamolino on and they have been improved upon.

It has helped with our internal processes, providing accuracy and efficiency at the book-keeping level. This allows us to work on more clients and focus on the higher level reporting and advisory service

I'd like to see some automation on splitting of costs across a split allocation - something i am currently in discussions on.

Datamolina reduced the time we spend manually entering data. Easily allowing us to upload invoices and take pictures of our receipts for expenses in real-time. The recognition software is speedy and populates fields accurately. Its integration with Xero creates a complete software solution and means we can save money paying our accountant for fewer hours!

Don't really have any. It does exactly what it's supposed to

Excellent customer service. Well done :)
They are very quick to answer chats, sort out problems
Highly recommended

NOTHING

Very easy to import documents via a variety of methods and the customer support is excellent. The supplier automation set up is great as once done its even quicker to review and export documents into your account package

If the resolution of scanned documents is too low then incorrect data can be picked up which can be annoying when having to review and correct docs but then again, its up to you to scan a high res image!!!

We love that duplicates are shown up so that we do not waste time on invoices sent twice by clients and that scanned paperwork that is not an invoice is also put to one side and identified.
We also love that the invoices already sent through to Xero are shown on the home page

We would like to be able to default our preferred method of calculating tax ie 'send exact tax amount'- we do not want Xero calculating tax

Datamolino takes one inconvenient aspect of running a business and magics it away almost entirely. So easy to use. When I encountered a bug in image uploads early on, the support team and developers were on it straight away and released a new version of the app to fix it.

Nothing comes to mind. I'm always amazed how well it copes with the endless variety of receipt formats and print quality.