Datamolino Reviews

Pros

One of those rare pieces of software that does what it needs to quietly, efficiently and effectively needing very little maintenance or intervention.

Our incoming bills get forwarded by email to Datamolino and shortly after they pop up in Xero ready to be approved and paid.

Cons

Nothing to complain about! It's always just worked! And when we've one or two small issues the support team have helped us out.

Pros

The support staff are amazing, their passion to resolve any issues and ensure that customer is happy is key.

Cons

It would be great to have a "cancel" option once the invoices are selected for uploading so that the invoices that don't need to be uploaded aren't.

Pros

Data Extraction is very good, the software is easy to use, chat support feature is excellent and very responsive. A very good solution.

Cons

I would like to see the software allow the functionality to add a markup to costs for recharge customers from within the software rather than having to do that as a secondary exercise from within in the accounts software application. I also had an issue being able to mark the costs as billable but it seems that is a browser issue rather than Datamolino

Pros

Datamolino's "fingerprint" approach to establishing new suppliers works really well. You engage with real people and you can converse with them to get the standard setup to exactly what you want. The team is responsive and customer service is excellent. You don't have to compromise or work around the limitations of AI or computer generated document recognition, which his really helpful.

Cons

The integration with other XERO apps wasn't always seamless, but the potential with, for example, ApprovalMax is huge if you persevere. Sometimes you get tripped up as all three apps (XERO, Datamolino and ApprovalMax) start trying to do each other's jobs. Also, from here in the Southern hemisphere, connection and response speeds tended to be slower than for XERO (hosted locally) as Datamolino lives in Europe.

Pros

Datamolino has saved us so much time over the years. It allowed us to focus on building the business and creating better product rather than bookkeeping and entering invoices. It's fast, accurate and has many features that beat all the competition.

Cons

Any issues that we have had have been dealt with quickly.

Pros

easy to use
great app
amazing support
reliabillity

Cons

sometimes price, occasionally makes mistakes on OCR

Pros

The support is excellent, on hand in moments whenever I have had questions
The system integrates well with Xero and is easy to negotiate around client folders and to export pdf reports too.

Cons

The only real edit I needed to do once the bill was in Xero was splitting into multiple line items which would be a nice addition.

Pros

Customer support is second to none, they really go the extra mile
Fast and accurate invoice processing
Email address to send invoices to is a big time saver
Virtually immediate synchronisation with Xero

Cons

Receipts aren't handled so well and can be slow to process /can fail to process
Multi page documents don't always process so easily

Pros

It's really easy to use and the customer support is fantasic! Our questions are always answered within minutes and once the initial 'fingerprint' of an invoices has been set up the processing of subsequent invoices are very efficient.

Cons

Being able to report from Datamolino would be useful eg. supplier reporting, though you can do this from your accounting software.

Pros

Very easy to import documents via a variety of methods and the customer support is excellent. The supplier automation set up is great as once done its even quicker to review and export documents into your account package

Cons

If the resolution of scanned documents is too low then incorrect data can be picked up which can be annoying when having to review and correct docs but then again, its up to you to scan a high res image!!!

Pros

Very easy to use and helps us organize our accounts payable accounts.

Cons

Proofreading can take a bit sometimes but its worth it as the software wants to make sure the documents are not duplicated.

Pros

If I could put a person's name here I would. Hands down one of the best customer service teams I have ever encountered. They helped me get setup, handle my multiple business entities and folder structure, etc. A great tool

Cons

User Interface is not flashy. But it doesn't need to be. Just wish it was a bit more inviting in that regards.

Pros

Straightforward and powerful system; takes the pain out of entering invoices.

Cons

Extra charges for line-item extraction and multi-currency support may be an issue for some users.

Pros

Datamolino has helped make my job easier! As I don't generate my invoices from QuickBooks, I needed a software that can take my invoices, gather all of the relevant information and format this correctly into QuickBooks. Datamolino was so easy to set up and even easier to use! If I ever have any problems, they are always on hand with their online chat to help. They are polite, friendly and really professional. I would recommend Datamolino to anyone and everyone!

Cons

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Pros

Datamolino has helped expedite and automate invoice management and processing immensely! I was tasked with decreasing the time it takes to process invoices. While we can't automate the process entirely, it has increased our efficiency and accuracy.

Cons

Any issues I've had, the team is very quick to respond and explain or fix the problem. Due to time zone differences, updates may be scheduled while I'm still working, but that has only been an issue once or twice in four months.

Pros

Datamolino offer a service which alleviates a great deal of data processing on my end and free's up a lot of time. The customer service team have helped me on a number of occasions and have gone way above my expectations.

Cons

Any negatives I have had in the past I have requested assistance from Datamolino on and they have been improved upon.

Pros

It has helped with our internal processes, providing accuracy and efficiency at the book-keeping level. This allows us to work on more clients and focus on the higher level reporting and advisory service

Cons

I'd like to see some automation on splitting of costs across a split allocation - something i am currently in discussions on.

Pros

Excellent customer service. Well done :)
They are very quick to answer chats, sort out problems
Highly recommended

Cons

NOTHING

Pros

We love that duplicates are shown up so that we do not waste time on invoices sent twice by clients and that scanned paperwork that is not an invoice is also put to one side and identified.
We also love that the invoices already sent through to Xero are shown on the home page

Cons

We would like to be able to default our preferred method of calculating tax ie 'send exact tax amount'- we do not want Xero calculating tax

Pros

Easy to use
Does what it says
Always good customer support and the documents come through clear and concise

Cons

They could add an expense claim feature where all the bills from a single user for a period like a week or a month can be bundled together as one expense claim and pushed to Xero.

Pros

- Very comprehensive.
- Very flexible
- Constantly improving and developing
- They hit the timelines and milestones they state (very rare!)

Cons

- We had no negative issues or cons with these guys.

Pros

I have been using Datamolino for a while and it is really easy to understand, set up, and use. The customer service is fantastic.

The accuracy is really good, yes things do not always come out correctly, but there is a smiple system to tell them where the problems are and they are dealt with quickly and efficiently.

With all software, things go wrong, but you can be assured the staff at Datamolino will be more than willing to listen to the issues, will get back to you in moments, and the development team really do listen and take your suggestions seriously.

Cons

Ocacsionally I have made the silly mistake of uploading a whole file more than once, and realise as I have dragged it into the box, but before I confirm. the problem is the file starts it upload immediately so I have to remember to let it finish and go back in and delete it. The development have said they are looking into a way to have a second confirm level so that does not happen. All my doing not theirs, but the only issue I have with the software.

Pros

Fully automated compared to other competitors. Great UI.

Cons

Price, but with everything - you get what you pay for. I switched for a time to try and safe money but ended up coming back to these guys as the other software increased my workflow due to lack of automation.

Pros

Easy To Use and does exactly what it's designed to do.

Cons

Nothing. The product is easy to use. I'd liek an easier way to switch between companies on the app is about the only thing.

Pros

So easy to learn what to do. Integrates with our Xero software seamlessly. The technology behind the software is outstanding saving me hours a month in data entry. The multiple lines per invoice feature is a life saver

Cons

No complaints with Datamolino, much easier to use than other pieces of software I've used for this type of work