REALTRAC Reviews

Quality section is easy to use.

We need more flexibility in reports. I have unanswered questions from several months ago on a report showing total dollar value of estimates created in a month. Also, would like a report with open jobs/dollar amount/location and be able to mark as priority. I would like a report that lists the priority jobs with dollar amount and location in the job process.

Ease of Use, Document control. You are able to make prints and any other documents available like packaging instructions to the shop floow without confusion

Reporting needs to continue to improve. Some reports are clunky. Not easy to customize

- Able to take care of all aspects of the business in one place. Scheduling, ordering, and especially job tracking.
- Has good flow from one area to another
- Nice user interface
- Rightboard is great to be able to show what we have and schedule
- Great customer support

Bouncing between tabs can be cumbersome
Would like to be able to delete quotes
Forms can be difficult to customize

Looking up old and current estimates and jobs is very easy. There are numerous search fields that allow you to search by description, part #, drawing #, customer name and customer PO #. You can also look up jobs and estimates within a given date range. I also like the different reporting functions, including labor cost breakdowns per job, as well as being able to lookup and report on individual employee performance within any given date/time range.

The GUI is somewhat dated aesthetically. Making changes to templates could be made easier to do. When populating and defining router steps on an estimate, the order of operations sometimes get switched around unintentionally, and have to be fixed.

I am completely satisfied with how easy it was to get this new software set up with the help of the Realtrac Technical Support Team. Since we installed the newest version of software we have found so many new ways to utilize the program and make our lives much easier to track progress.

The only issues I have ran across would be the new fields and how to move around and find the correct reports I need to run.

Mostly the software is easy to use and gives us all the job costing and production information we need. Its ability to export to QuickBooks is great.

Designing reports can be cumbersome, especially since this is not an everyday task for us.

This software makes it easy to keep track of time spent on jobs

The inventory feature doesn't integrate smoothly with Quickbooks

Ability to quote materials, and generate PO's from the quote has been a timesaver. the Rightboard is also a tool that helps to get jobs prepared which keeps the uptime on the machines high.

Inventory, cost accounting has not worked as well as I had hoped. The complex job has not worked for our business which when I purchased the software I thought it would be an advantage for what we were trying to achieve.

It is extrememly customizeable - You determine how much of each portion of the program really applies to your situation.

Would really like to see a way to archive old Jobs. Our daily backup is over 50Gb

The software seems very comprehensive and is always improving. RealTrac queries customers and listens to suggestions and incorporates them as demand warrants. It is a statement to their dedication to customer satisfaction. The parts of the software I have used is very well done.

It seems they "manually" configure the window instead of letting Windows do it. As a result, the minimize/maximize/close buttons have duplicates in the middle of the window and when I maximize the window, I loose a little, because it doesn't recognize the I have my task bar on the right.

Also, the report generator could be a little more user friendly. I am pretty computer literate/power user and I have not really been able to figure it out, or get deep enough to find out that its' easy, which is a testament to the difficulty .

I like the combination with Right Board. Visual aide is nice.

I would like to have more flexibility with the time estimates. More concerned that an operator makes overall time on his operation.(Run plus set up) If they go over on their set up time the screen goes red and I believe it stays red for the rest of the job. If I'm wrong on this please let me know.

I like that this software has easy search functions, is user friendly, stores a variety of information, and has multiple report functions.

The reports are horrible. Any report you run in excel has these merge functions which doesn't allow you to transfer information to another excel sheet. I always have to copy and paste one line at a time. I have requested for Realtrac to improve these report but I have not seen anything updated.

Everything

No Cons

Easy to use and get set up for an ERP system

Reporting is less than desirable, I would like more in reporting and scheduling.

Never used an ERP before. This software has helped us track our work load and cost. It has been a valuable tool.

Customer support needs improvement and software could use pop up help tips when things won't post/export/enter, to direct the user what needs to be fixed in order to process the function needed.

Realtrac is super simple to navigate and use on a daily basis. The data logging of operations is excellent.

The Quality tab could be updated to have a "responsible party" option and the NCR/CAR reporting could be updated to include better printable & shareable history data.

Work step customization. Attaching files to jobs or part numbers.

1) Time card time display is inaccurate and not fixable, therefore not being utilized. 2) For estimating Bill or BOM items, there is no way to uniquely identify per unit cost based on associated quantity discounts from suppliers. 3) Overall look and feel of the software and reporting sheets feel antiquated, like it was developed in the late 90's.

have had program at least 5 years , support is decent. I am not a computer guy, and I find it easy to navigate

I have called in the past to complain, and I did get up the pole pretty far ,but they say they can't do anything. The program shuts itself down at the end of the day and starts up in the morning - beautiful . However it starts every Saturday and Sunday as well.adding to peoples hours who are not working, which in turn make trying to find the cost of manufacturing useless. the only thing the program is good for is to know where items are in the production process. The reason I originally purchase the program was to try and get the true cost to manufacture the parts - it can not be done on this program. - Also on the main list screen you should be able to see what employees are working on each project, without leaving the screen

EASE OF SEARCH FUNCTIONS AND ABILITY TO CUSTOM CREATE REPORTS AND CUSTOM PAGES FOR INDIVIDUAL USER TO FIT SPECIFIC DESKTOP NEEDS

STILL SOME FEATURES THAT ARE MISSING BUT REALTRAC TAKES TIME TO LISTEN TO OUR IDEAS AND POTENTIALLY WILL INCLUDE THESE IDEAS IN FUTURE UPDATES.. WHICH IS GREAT FOR ME AND HOPEFULLY HELPS THEM SELL MORE PRODUCT.

The range of uses, reports and also the fact that it is tracked in "real" time and is current every five seconds.

The ability to design and generate custom reports. Some data is not available in all reports.

Organized filtering for job tracking. Purchasing and RFQs. Estimates are nice.

Scheduling can be a challenge for us. I believe that has to do with how training is provided.

User Friendly, Exports to QuickBooks, Exports to Excel, Can Upload your Logo, Customer Service!!!!!!

The software updates can be confusing at first sometimes, but customer service is good with helping.

the ease of use

the financial reports do not function well