REALTRAC Reviews

Ease of Use, Document control. You are able to make prints and any other documents available like packaging instructions to the shop floow without confusion

Reporting needs to continue to improve. Some reports are clunky. Not easy to customize

- Able to take care of all aspects of the business in one place. Scheduling, ordering, and especially job tracking.
- Has good flow from one area to another
- Nice user interface
- Rightboard is great to be able to show what we have and schedule
- Great customer support

Bouncing between tabs can be cumbersome
Would like to be able to delete quotes
Forms can be difficult to customize

Looking up old and current estimates and jobs is very easy. There are numerous search fields that allow you to search by description, part #, drawing #, customer name and customer PO #. You can also look up jobs and estimates within a given date range. I also like the different reporting functions, including labor cost breakdowns per job, as well as being able to lookup and report on individual employee performance within any given date/time range.

The GUI is somewhat dated aesthetically. Making changes to templates could be made easier to do. When populating and defining router steps on an estimate, the order of operations sometimes get switched around unintentionally, and have to be fixed.

I am completely satisfied with how easy it was to get this new software set up with the help of the Realtrac Technical Support Team. Since we installed the newest version of software we have found so many new ways to utilize the program and make our lives much easier to track progress.

The only issues I have ran across would be the new fields and how to move around and find the correct reports I need to run.

Quality section is easy to use.

We need more flexibility in reports. I have unanswered questions from several months ago on a report showing total dollar value of estimates created in a month. Also, would like a report with open jobs/dollar amount/location and be able to mark as priority. I would like a report that lists the priority jobs with dollar amount and location in the job process.

Mostly the software is easy to use and gives us all the job costing and production information we need. Its ability to export to QuickBooks is great.

Designing reports can be cumbersome, especially since this is not an everyday task for us.

This software makes it easy to keep track of time spent on jobs

The inventory feature doesn't integrate smoothly with Quickbooks

Ability to quote materials, and generate PO's from the quote has been a timesaver. the Rightboard is also a tool that helps to get jobs prepared which keeps the uptime on the machines high.

Inventory, cost accounting has not worked as well as I had hoped. The complex job has not worked for our business which when I purchased the software I thought it would be an advantage for what we were trying to achieve.

It is extrememly customizeable - You determine how much of each portion of the program really applies to your situation.

Would really like to see a way to archive old Jobs. Our daily backup is over 50Gb

The software seems very comprehensive and is always improving. RealTrac queries customers and listens to suggestions and incorporates them as demand warrants. It is a statement to their dedication to customer satisfaction. The parts of the software I have used is very well done.

It seems they "manually" configure the window instead of letting Windows do it. As a result, the minimize/maximize/close buttons have duplicates in the middle of the window and when I maximize the window, I loose a little, because it doesn't recognize the I have my task bar on the right.

Also, the report generator could be a little more user friendly. I am pretty computer literate/power user and I have not really been able to figure it out, or get deep enough to find out that its' easy, which is a testament to the difficulty .

I like the combination with Right Board. Visual aide is nice.

I would like to have more flexibility with the time estimates. More concerned that an operator makes overall time on his operation.(Run plus set up) If they go over on their set up time the screen goes red and I believe it stays red for the rest of the job. If I'm wrong on this please let me know.

I like that this software has easy search functions, is user friendly, stores a variety of information, and has multiple report functions.

The reports are horrible. Any report you run in excel has these merge functions which doesn't allow you to transfer information to another excel sheet. I always have to copy and paste one line at a time. I have requested for Realtrac to improve these report but I have not seen anything updated.

Everything

No Cons

Easy to use and get set up for an ERP system

Reporting is less than desirable, I would like more in reporting and scheduling.

Never used an ERP before. This software has helped us track our work load and cost. It has been a valuable tool.

Customer support needs improvement and software could use pop up help tips when things won't post/export/enter, to direct the user what needs to be fixed in order to process the function needed.

The likes, In short, the ability to build and track multi level BOM's while having Shop management, inventory visibility and scheduling features. These have long been the desirable features.

Same as in all software, time to build the data. The choice was to not drop all past data in but to build from this point forward. This means at times go back and enter data from the past system. Our choice, it was not a requirement.

Rightboard is in real-time so changes are able to be seen quickly by shop personnel.

There is no option to see transaction history of parts on the inventory side. When we have an issue, we can't see what transactions took place prior to see where the problem occur to make our qty off or see any negative qty's.
Also, status of "incomplete" for finished goods is pointless for how Realtrac treats it once moved to a job to make the part complete. Just better off making a consumed material part number, which means several more parts numbers for each finished good that are left at incomplete stages.

I enjoy the ease of use and how efficient it is when it comes to tracking job statuses. The inventory management module is also great and it allows us to input inventory locations and statuses. So if we have 20 parts that are partially done in stock we can flag them as partially completed. Realtrac has essentially changed our entire business into a more efficient company.

The only issue I have is the loading times when it comes to selecting different modules.

It's user friendly for ShopFloor logging in and out of jobs and recording time. Timeclock is easy for HR, and tracking down where a job is in the manufacturing process from a remote location is easy as well.

My primary beef with RealTrac is that there is no feature (or wasn't a few versions ago) that allows me to SPLIT AN OPERATOR'S TIME when they are logged into two jobs. If an operator is running two machines, or three, or four, all at once there should be an option (if not a REQUIREMENT) that their loaded labor cost and hours are divided amongst the machines they're concurrently logged into. In my company, one operator ALWAYS runs more than one machine in a bank, so not having their time split makes all my costing metrics utterly useless until I manually go into the work sessions to interrogate the data. This is nearly a deal-breaker making me consider another software. (Customer Service / Tech Support informed me this was intentional so that when looking at historical jobs you never under-bid a job). If this is incorrect, someone please call me ASAP!

The "Quality" feature is a horribly conceived module, slapped together as an afterthought, and the default reporting within there is awful, has poor formatting, and doesn't integrate well at all with the rest of the system. There hasn't been an update on this module in forever, but new PAID features (RightBoard) are being added and updated all the time.

The software is relatively easy to learn and setup with minimal training.

The cost analysis within a job only considers the cost of the piece price, not tooling, setup, expedite fees. Additional line items other than the piece cost should flow through on cost tab. Not all jobs are just piece cost. Production on going jobs are not met with ease on this software, the software seems to be geared towards lot qtys or one time orders.

1. Easily track the amount of time spent and cost of individual jobs. People out on the shop floor don't mind clocking in and out of operations because it's so quick and easy.
2. It is everything we needed without the unnecessary complexity. Finding that balance between functionality and complexity is hard and RealTrac nailed it.
3. Developers are very responsive to feature requests or the rare glitch. Great people to work with. They're very active in bringing useful updates.
4. It's a network license, you can put RealTrac on as many computers as you want. Plus logging in past your number of licenses still gives you up to 10 minutes, thus nobody gets automatically booted. Some network licenses (from other companies) won't even let you log on which means you have to go find who left the program up on a random computer. RealTrac's gives you grace, which is great.
5. Training is not pay by the hour, it's basically unlimited, plus we are easily able to do remotely; both of which saves thousands of dollars.

1. Lacks a central analytics center for mining all the data we create (different sections of the ERP can create reports). However, as I write this I know they are releasing a new reporting platform to hopefully address this.

Low cost, high functionality, responsive customer support!

It's a little bit of a hassle to setup and changes/updates to certain data have to be made in several locations. Inventory management could also be a little more intuitive and user friendly.

Ease of use is the biggest item but there are many more. I hardly picked up the manual to learn this software!

I wish it was date sensitive for Inventory Reporting and other "what if" scenarios. But this isn't critical.