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757 Reviews

- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome!
Reviewed on 3/3/2020
It's been great. Makes it easy for our employees to log their time.
Pros
My favorite part about paylocity by far is the ability to connect tax documents when filing taxes. It makes it so easy!
Cons
There are some limitations and will take some time to set up specifically to your use case, but the support is awesome and once you get it figured out, it's pretty smooth. Could use some more customizable/user friendly reporting though.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Better than most HR Systems for the price
Reviewed on 2/12/2021
Overall, I truly like using Paylocity and feel that it is much more user friendly for both employees and admins. I would definitely recommend Paylocity to my peers in HR.
Pros
I use Paylocity for onboarding, employee record management, benefits, payroll, reporting and status changes (LOAs, terms, etc.) Paylocity's features can do almost everything that an HR team would need, with only a few lapses that we hope they can improve. The service team is easy to reach and pretty knowledgeable/helpful. Additionally, I assisted with implementation of the product, and I feel that it was pretty smooth and easy to do compared to other HRIS's I've assisted with implementing.
Cons
There are only a couple cons with the software, which are really more of "nice to haves" rather than necessitates. One being that the system does not allow for bulk imports of certain information past implementation. We recently discovered we wanted to start tracking something in the system, and without the ability to bulk import it we had to enter everything manually. Additionally, there are random glitches that the service team is working to resolve, like issues with requesting time off on the App and tracking employee documents in the system. I hope that these issues will be resolved soon.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Terrible implementation, customer service, and not user friendly. I'd give 0 stars if I could
Reviewed on 9/3/2021
If it weren't a hassle to switch systems, I would switch in a heartbeat. This is a terrible platform and I am unimpressed with the company as a whole.
Pros
We needed an HRIS that would house all employee info, reviews and process payroll. It does this. Barely.
Cons
Customer service is horrendous. We were told we would have an "Account Manager" That indicated to me that I'd have one person who answer my emails or phone calls. That is not the case. It's a customer support center staffed with new employees who don't know the system. I have walked them through their own system on multiple occasions. We have had a handful of critical payroll processing mistakes made because the "account manager" walked me through the process incorrectly. I spend about 2-3 hours a week on the phone with customer support to get answers to what should be simple questions. I've requested supervisors multiple times, they have promised to get back in touch, but no one reaches out. You are on your own.
Implementation was a disgrace. Our first implementation consultant disappeared and no one knew where she went. The 2nd one started but disappeared for 2 weeks and suddenly reappeared. Despite hours upon hours to meetings to implement the system, the most basic things like PTO policies were still incorrect. I've been fixing implementation errors for over a year now.
Complete lack of good UX. They need a new UX team. The Help Section is laughable. Not even their customer service can find help articles that are applicable.
They have a lot of reports, but finding what you need is nearly impossible.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very good for HR management
Reviewed on 3/3/2023
In general, it is a good program for managing human resource operations, providing training at the beginning of operation, and giving ease of work.
Pros
An excellent platform for managing human resources in companies, the vacation management application is wonderful, many improvements have been made to it, any employee can be added to this program easily, it helps a lot in issuing and tracking data easily.
Cons
The customer support team should respond more quickly to customer requests, the payroll application should be improved.
- Industry: Electrical/Electronic Manufacturing
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good HR and Payroll System
Reviewed on 28/7/2021
Overall, we are happy with Paylocity; however, there are a few things, like I mentioned earlier that seem a little behind the times.
Pros
I find the reporting feature to be robust because the reports available contain all of the information I need to report on. E.G., Date of Hire, Supervisor name, employee list, payroll data.
Cons
The paid time off balance information really needs to improve. Currently, employees don't see any accrued or used PTO until the next payperiod (semi-monthly). Employees would like to see their balance in real time.
Reasons for Choosing Paylocity
Paychex was a little behind on upgrades, reporting, different modules communicating/working together. We needed more.Switched From
Paychex FlexReasons for Switching to Paylocity
We selected Paylocity because the pricing structure was better for us and it seemed to be a more current/modern system.- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product; a lot of personnel changes recently
Reviewed on 19/5/2021
Overall, Paylocity has really helped my organization come out of the "dark ages". I love that we are no longer a paper and pen company!
Pros
I love the Paylocity platform! It's intuitive and I like how most of the functionality "speaks" to each other (i.e. you can send hires in the recruiting function over to the onboarding function and then over to payroll).
Cons
Within the last year I have had a LOT of change in my account managers - both my main rep and my benefits rep. It's a bit frustrating because I was working with my old reps on stuff that the new folks don't necessarily know about and then I have to explain the issue all over again.
Alternatives Considered
PaycomReasons for Choosing Paylocity
The iSolved system was not keeping up to date with changes that needed to be made (i.e. mobile friendly, etc)Switched From
isolvedReasons for Switching to Paylocity
I loved Paylocity's data analytics!
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Aside from the glitches... it isn't the most intuitive program out there!
Reviewed on 4/5/2018
Ease of on-boarding (especially with remote employees), ease of storing and locating new hire documents, self-service portal for employees.
Pros
It does its job (for the most part). On-boarding employees (remote employees in particular) is much easier when using this software versus emailing back and forth or using something like Dropbox or Docusign. Using this program allows the employer to store on-boarding documents easily and without any fuss. That's about the only thing it does right. The analytics and data that the software compiles is a cool feature, but we have not really found it to be practical in our day-to-day. We have not found a real use for it yet.
Cons
The software is glitchy, to say the least. I often have issues with employees being randomly and suddenly unable to log in, even though there isn't any issue with the account. While employees can easily access pay stubs and check history, they are not always able to download necessary documents such as W2s or stubs. I have had a few employees report error messages to me. Honestly we all expect it to malfunction at least once a week if not more, and that is the most annoying part. It isn't consistent.
- Industry: Machinery
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Nice and easy to use payroll
Reviewed on 20/4/2023
So far it has been a pleasant experience.
Pros
I like how it’s all setup for mobile which makes it easy to find what your looking for.
Cons
I don’t like how i can’t update my W-4 on the mobile app.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Paylocity will make your job simpler.
Reviewed on 4/4/2023
Paylocity was very pleasant to use as an employee and if a future employer wanted to implement this, I'd gladly agree.
Pros
Paylocity's simple user-interface, fast speed, thorough documentation and explanation of how your income contributes to taxes was refreshing to see. It was never a hassle to check it for relevant payroll information or tax documents.
Cons
Paylocity does have a very simple design that adds to its charm but it does seem behind as compared to other software with a more modern look. For some, this can make them skeptical of using it in a contemporary context but this is honestly only a minor complaint and the only one I have.
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Paylocity for the win
Reviewed on 11/5/2023
Pros
Hands down best HR program out there. We have tried multiple different options and none have the suite of functionality and options Paylocity has. Definitely a very happy customer.
Cons
None that I have found in using it for 6 months.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Review for Paylocity
Reviewed on 16/2/2021
I am satisfied with the product but the service aspect of it can be improved.
Pros
The product has great payroll ability, and it has been mostly reliable so far. I like that it is easy to maintain data integrity in the system, and the self-service portal is also very helpful. Being able to manage benefits and payroll in one system is a big plus.
Cons
Wish it has more integration such as BambooHR. It also takes a long time to build an integration(3+ month for our 401k vendor). The spending accounts function also needs to be improved as it operates on a separate platform and the employee experience is subpar.
Reasons for Choosing Paylocity
We needed more control over benefits and overall payroll process.Switched From
GustoReasons for Switching to Paylocity
Functionality, potential to operate both payroll and benefits in one tool.- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Intuitive and User Frendly System
Reviewed on 4/5/2021
I have worked in many systems and Paylocity is by far my preference. Their implementations are smooth and their product is exactly what they promote it to be. Their robust reporting features have allowed us to better support our finance team in creating more accurate financial backup. The ease of use for our users has created more accurate timekeeping and labor cost allocations.
Pros
Paylocity is very a very intuitive system. All of our team members, from the more computer savvy to the infrequent computer users liked the ease of use of Paylocity.
Cons
I really don't have any negative feedback. Paylocity is very good about collecting feedback from customers and working to implement changes in the software to meet their clients needs. Many companies say that, but I have witnessed in many instances that Paylocity has DONE it.
Alternatives Considered
ADP Workforce NowReasons for Choosing Paylocity
Completely dissatisfied with previous solution. I had previously used Paylocity in a prior company and knew Paylocity was a good fit for Blue Sky Vision.Switched From
Asure Payroll & Tax ManagementReasons for Switching to Paylocity
Flow of the system and ease of use for the end user.- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User friendly HRIS
Reviewed on 22/2/2021
Paylocity has been amazing through and through. We have been able to do so many great engagement activities thanks to Community. Managers are able to submit journal entries on the go for quick responses and feedback.
Pros
We love the mobile capability for our team. Most features are accessible from smartphones, which helps our technicians in the field.
Cons
The benefits of EDI transfers were more of an issue that it's worth implementing. Rates changes and the open enrollment spreadsheet is cumbersome. It's our least favorite product.
Reasons for Choosing Paylocity
Paychex was not meeting our needs as far as mobile technology capabilities.Switched From
Paychex FlexReasons for Switching to Paylocity
401(k) 3rd party administration.- Industry: Medical Practice
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Company I've worked with in a long time!
Reviewed on 10/5/2021
Great!
Pros
Paylocity has an amazing support team. When I need something, I call and someone is there to help me immediately. I never have to wait on hold or for a call back. Very user friendly!
Cons
The implementation was rough, that was three years ago, so maybe things have changed, but I was over promised and underdeliverd. The sales team needs to work better to truly understand all the things the systems can and can't do
Alternatives Considered
Paychex FlexReasons for Choosing Paylocity
ADP customer service sucked! And their system isn't user friendlySwitched From
ADP Workforce NowReasons for Switching to Paylocity
Better options for me and the needs of our organization- Industry: Environmental Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Paylocity really works for us
Reviewed on 17/5/2021
Overall the customer support is one of the best I ever dealt with.
Pros
all the features for the price...I can post jobs, manage applicants, onboard them, and move them to Payroll with one system...
Cons
The employee training and compliance training is lacking and I don't appreciate them charging a price for these features that seem to me should be included.
Reasons for Choosing Paylocity
ADP was very basic, and their next level up was very expensive and did not due as much as PaylocitySwitched From
RUN Powered by ADPReasons for Switching to Paylocity
Price and the potential and innovation the company showed...- Industry: Medical Practice
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good product
Reviewed on 16/2/2021
Overall, we have enjoyed Payolocity as our payroll software. My only complaint would be some features that we are not able to change or integrate with other software for our industry and I feel like Paylocity has grown significantly since we originally purchased the product and there is a small decline in promptness of reply on support issues.
Pros
Our office enjoys Paylocity for our payroll needs. It is very user-friendly and customizable to our industry.
Cons
The Onboarding module has had multiple issues when attempting to make changes or having employees cause an error that can't be fixed by administration.
Alternatives Considered
ADP Workforce NowReasons for Choosing Paylocity
Paychex was extremely outdated when we made the switch and our sales rep had previous experience with Paychex and so the transition was easy.Reasons for Switching to Paylocity
We had a bad experience with ADP prior due to them not being able to handle the complexity of our payroll hours, rates and industry.- Industry: Media Production
- Company size: 201–500 Employees
- Used for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 2.0 /10
Paylocity is an agravating time clock and needs serious help and upgrading to actually be user...
Reviewed on 20/9/2018
This tedious piece of tech has caused me a ridiculous amount of frustration just trying to accomplish a SIMPLE task that should barely be given thought during the working day. The whole point, I thought, was to make the experience seamless and help productivity. I am highly annoyed that my company chose Paylocity over the system we had previously, which I never gave a second thought, and mind you, can't recall the name of because it WAS THAT EFFICIENT. I am not the only person at my company who had had to make due with this sub par program. It needs serious work to make it actually function, and is not worth whatever my company paid for it.
Pros
I am not a fan of Paylocity at all, to be frank. I am an employee who has to use this unfortunate piece of software, and on my end...it's a hair pulling fest more often than not.
Cons
1. The fact that I have to SIGN in and then PUNCH in. If I had to do it only ONCE a day, it would be less of a bear. But I have to clock in and out four times. There is no idle clock timer or somesuch that can even be reset, so I have to slog through this redundant system four times every day. I love how going to "sign in" for my lunch break, that it has to sign me out first. ?? That's maddening.
2. How Paylocity loves to forget that I'm only on ONE device every week or two. There's nothing like trying to clock in and spending two minutes having to answer a security question while it spins its wheels. This is NOT efficient, and agravating. Other employees at my company have endured the same slovenly programmed issue.
3. It's finicky as all get out when trying to put in for time off. You can't fill in certain fields, or it will hiccup. You also can't put in for several days in a row because of the same, so of course, there's the tedious process of entering EVERY day you need separately. And, a simple mouse click and Paylocity's whim can even deny you a day off, which you then have to question your manager about, who admits it was the software. AGAIN.
4. Loading time. Again, I love going to clock in on time or early and have Paylocity play games such as taking it's sweet time to load the screen, or populate the field with my password so I can properly log in on top of everything else I have mentioned. Because I have a ludicrous amount of passwords I need to type in for my job already, the last thing I need is to have to remember ONE MORE.
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Paylocity consistently meets our needs and provides support when needed.
Reviewed on 22/2/2021
I found HR & Payroll so unbelievably easy to use that we soon added the user friendly Time & Attendance module, later, the Expenses. We delayed adding Expenses because they did not yet have the Proxy setup. As soon as they got that going, which decreased the time we spent on expenses reimbursements by more than two thirds. When Covid shut our office down last March, I was so glad I was already established with Paylocity and had already begun to look into more features. We were able to quickly add Onboarding, Performance Management, and Benefits Enterprise, so we transitioned pretty seamlessly to a remote working. Impressions are a big hit with all of our employees. Great way to hand out kudos.
Pros
The thing I love most about Paylocity is having all the various modules that make my work life easier. We transitioned our payroll to Paylocity in 2015 because our service at the time did not have ACA compliance capability. The ACA compliance was the most important feature, and it continues to be something I rely on. We have since added many other features, all of which solve our business needs.
Cons
The one complaint I have about Paylocity is that I cannot impersonate a user. I don't know what users see on their screens and that makes it difficult for me to walk them through any processes, especially now that I cannot just walk over to their desk.
Alternatives Considered
PaycomReasons for Choosing Paylocity
Many reasons, but mostly because they had no ACA Compliance capabilityReasons for Switching to Paylocity
Same features but much lower price.- Industry: Accounting
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic all in one
Reviewed on 28/4/2020
Overall, now that everything is set up and correct, we couldn't be happier with the system. It does everything we need, plus some, and it's an all in one portal instead of having to log into 5 or 6 different systems all the time. The employees love it also since they can access everything they need in one place as well.
Pros
This combines several different services together in one place. Recruiting, HRIS, payroll, timekeeping, and even benefit admin are all in one system. Using one database for all of these systems, there is no repeat of data entry, which lowers the opportunity for mistakes dramatically. The employees have access to their own profile and can make changes and view their paystubs and tax documents at their leisure. Getting rid of the multiple different service providers saved us a bunch of money at the same time.
Cons
Implementation of a new system always has its issues, but the implementation team for our job seemed a little inept. There were several mistakes made that took quite a bit of time (both my team's and their's) to fix.
Alternatives Considered
PaycomSwitched From
QuickBooks Time- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
So many functions - so many complications
Reviewed on 18/8/2020
The customer service team is on call all the time. The trainings are super helpful and they really want to help you. They did everything they could that their system allowed for and the tried their hardest to help transfer and transition as much data as possible. Not everything updated during the last update and we had to manually a lot of profile and payroll issues because of this. Because of how amazing their support team is, they get a lot more stars. Also, there's so many functions, I haven't even used them all!
Pros
Paylocity is really amazing. I love the community/engagement section. I love that there is so much data you won't even know what to do with it. I love that the historical information you put in actually has a purpose beyond storage. Information is analyzed internally by the system and gives you insights. The LMS system provided has so many great trainings not just as an admin, employee, or supervisor using the actual software, but also for other types of leadership and soft skill training too! Onboarding is AMAZING. You can track every little thing, include every document needed, it walks the admin and the employee step by step so you can't miss a thing and you can assign tasks to people in the company!
Cons
l know I said I love this software but by jove, it also drives me CRAZY how hard it is to navigate and how some functions that our Paylocity support team has let us know many people complained about and that they are "working on the feature". Offboarding is a NIGHTMARE. Everything I listed about onboarding, not a single feature is available when an employee separates. IPP goals don't let you list team goals! Only individual and department and cross functional collaborate goals. UGH. You have to go into settings and configure your workflows all the time! WHY! The dashboard is TOO confusing for some people-this is NOT technologically inept friendly at all. You cannot change your view to the employee view to see what they are having issues with unlike our last HRIS system. This is very very frustrating because I can only navigate and let the employees know where to do and provide resources but not see what they are seeing and work from the back end for them. A lot of their data insights are worthless when you transition. It's literally like starting from scratch. Even if you have tons of history from your old system, they don't translate and you have to wait 3-6 months before you can start taking advantage.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Good product, terrible support
Reviewed on 7/7/2022
Our team has lots of experience migrating large systems from one software provider to another; while these projects are always nuanced and challenging, we've never experienced the lack of support and integrity that we experienced with Paylocity.
Pros
The product is both well designed and executed. While implementation and support have been another story, the product's functionality and ease of use have been enjoyed by both our administrators and users.
Cons
Unfortunately, our organization had an extremely poor implementation experience. Like many, our industry has some unique payroll tracking and reporting requirements; however, through numerous meetings, Paylocity's salespeople and implementation specialists ensured the product could handle these requirements out of the box. With consultation from Paylocity's team, we scheduled over three months to implement and test the product before going live for a stress-free experience. Unfortunately, our experience was the opposite of what was promised. In addition to breaking numerous commitments and being misadvised by our implementation specialist on multiple occasions, we were not re-assigned an implementation specialist for over a month, which pushed us past our "go-live" date.
Ultimately, we had to self-implement the product to a large degree. After seven months with the product, we are still waiting on promised fixes to multiple issues. We have tried for months to address these experiences and concerns with Paylocity's [SENSITIVE CONTENT] of Implementation Services and other higher-ups. Unfortunately, our e-mails go unanswered for weeks, and the short responses we receive don't address the topics we have raised.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Very few kinks
Reviewed on 29/9/2020
Overall, implementation was good and reporting is one of the few bumps. We expect as we use the system and learn it better, we can make it work for us.
Pros
It was easy to roll over into paylocity from our old system and we like that we are able to still cut payroll checks in-house. The time management and benefit feature is nice and the portal is very user-friendly.
Cons
This was the most expensive solution we looked at. While we decided it was probably the best for our uses, the jury is still out on whether it is worth the money or not. We have found that our old system produced better reports that were specific to our industry (restaurant) and that Paylocity does not have the same reports set up.
Reasons for Choosing Paylocity
Compeat dropped their payroll module.- Industry: Program Development
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
A decent punch in/out application.
Reviewed on 14/1/2023
Payroll and viewing payroll documents have been made simpler through Paylocity.
Pros
The punch in and out system is awesome. You can clock in from anywhere. As an employee that works from home half of the week, this is a huge boon for me. It is also easy to view and retrieve documents, like tax information at the end of the year, and paystubs are easy to find and accessible.
Cons
As a smaller company, the hike in price to run payroll was a big con. They doubled their cost per payroll, and when we only have 5 to 7 staff that need paid per pay period for 10 months out of the year, this was a big issue for us. It is also very very difficult to recover passwords, both as the employee and the employer. Employees have no way of contacting customer service or doing a password recovery on their end, and from what I have gathered from my boss who complains about the system constantly, if an employee doesn't login within a certain timeframe from their last paycheck, it basically puts a hold on their account so they can't login when tax season rolls around unless they bring it to us, then we have to go through a whole song and dance to fix it for them. This is a pretty annoying hassle every year. But otherwise, the system has a user friendly interface and is very helpful for running payroll.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy Payroll for Smaller Business
Reviewed on 3/11/2022
Overall, our experience has been positive. In the 18 months that I have been at this company, however, we have had 4 different sales people assigned to us. Each time there is a change, they reach out to try to upsell us additional products that we do not need. I have had the same conversations several times, as the notes do not seem to transfer from one account rep to the next. Our team has also received several solicitations from Paylocity, as our legal name (which is on our account) is not the same as our dba.
Pros
Paylocity is a user-friendly system. The Employee Self-Service interface is easy for the employees to use. It is easy to add new employees and process the payroll. The system also directly interfaces with our benefits provider, so our new hire and open enrollment processes are seamlessly integrated with little to no adjustments on my part. The system is a la carte, so you don't need to implement products that you don't need.
Cons
The issue resolution process could be better. We are assigned a dedicated Service team member (and appropriate backup), so all requests go through them. In some cases, Service can handle the request quickly, but some take significant time and escalation. They also act as a go-between for the Tax team, so something as simple as updating an Unemployment Tax Rate can often be delayed.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Basic application works well. However buyer beware - if you have more than one pay frequency
Reviewed on 19/7/2017
Pros
Payroll changes are easy. Integration with our 401k provider and Employee Navigator for benefits enrollments/updates works well. Support usually answers quickly.
Cons
We have exempt employees on semi-monthly pay group and non-exempt employees on bi-weekly pay group. The PTO tracking system does NOT WORK with this configuration. Their only "solution" is to run a report each time you process payroll to see which employees have a PTO anniversary that falls within that period and enter a penny check if they aren't part of that particular pay run so that their PTO will reset. It is absurd to base PTO rollovers on whether or not an employee got paid in the payrun that includes their anniversary. And an employee shouldn't have to wait for payrun to see their new balance - ie if your anniversary is on 6/3 but payroll runs 6/15, you can't see your correct balance until 6/15. Further, it took more than 6 months of complaining that PTO accruals weren't working properly for them to finally admit the issue. Got many many different answers depending on who I talked with. However, they say this is a perfectly logical way of handling and have no plans to revise the process. Software should never require such a manual operation. Funny it will clear the old balance, but it won't update with the new bank of PTO hours. This has been a nightmare, and we are looking for alternative solution. A shame since we like most of the other features. I will say that the reports system is not very good either. You can convert some reports to Excel, but they do not format in a way that makes sense. Looks like a .pdf got dumped into a spreadsheet.