Proliant Reviews

The best thing about Proliant is its cost. The software is not very expensive compared to other full suite payroll options. Additionally the main UI is somewhat pleasing and simple to use.

The worst thing about Proliant is its software. I am not sure if there is someone behind the curtain constantly changing permissions and data, but those things were certainly to us. Furthermore, their customer service is abysmal. Never have we dealt with such a company that was so inept at its own system. Even though our representatives were the "experts" they constantly had to communicate with other departments and their superiors in order to resolve even the most simple of issues.

The implementation team was very knowledgeable and made the transition from our previous provider seamless and painless. The Ready Pay Online platform is very intuitive and easy to navigate. Unlimited training is helpful in learning all the different aspects of the software. The customer service has been amazing; I quickly get accurate answers to all of my questions.

I still struggle with Reporting and finding or customizing reports to the content and format I need.

Applicant Tracking, Reviews, and Time and Attendance are all easy to use and have helped our company with putting a stop to using paper. It has been easy to navigate things and see how it works.

Reports in my opinion could use some improvement; some types of reports are not able to be run in Proliant and it causes a little frustration. The reports writer and library work well but could use some improvement in my opinion.

They are so easy to work with and respond immediately!

Some of the software doesn't do what I'd like it to do.

Seems very easy to learn and when you have questions, there is a section you can review how to use certain features. There are resources and training links to help you navigate the software and the support team is amazing in helping you understand how to use the software properly.

The only con I can see is occasionally the time and labor feature times out while you are working. It's quick to get back in to the feature, just haven't asked the team about how to keep it from logging out.

I switched from another payroll processing company and proliant is certainly no better and many ways much worse.

difficult to use, not remotely intuitive, many different departments to deal with and often no response

Easy to search employee information. Nice features like "adjusted seniority date"

Natural check functions are missing. For example, being able to easily see how much PTO was approved for a person vs how much was actually paid out.

The software itself are generally easy and intuitive, but what I like best is the personalized customer service. My assigned Rep (Robby) is 100% fantastic. Every time I email him with a question about the platform he replies within minutes (I think the longest way was an hour or two). He sends me step-by-step screenshot directions on how to accomplish whatever I was hoping to do. He also will reach out with deadline reminders to make sure payroll and other related items stay on schedule. As to the platform, it's easy to do payroll and only takes about 10 minutes even after adding personalized PTO and commissions. Proliant's personalized customer service sets them far apart from other payroll services and has earned them a loyal customer.

I'm not an HR guy, but as the owner of a small company with a dozen employees, the task falls to me. I'm not up on a lot of the lingo so it requires me to ask more questions as it's not super-easy to figure out items on my own. Luckily, it's easy to just ask my Rep who's extremely responsive, negativing what otherwise would be a negative towards Proliant.

Our implementation was very easy. Each of our implementation specialists were very engaged and knowledgeable and helpful during our implementation. The layout is is user friendly and the modules offered are all important aspects of the HR function. I also like the amount of tools provided.

While implementation was easy, the training to use the software was lacking. Watching someone go through a video of the modules wasn't as useful as being able to get into a testing site and actually use the software. I wish the guides were a little more user friendly. Sometimes it's hard to tell which guide the information I'm looking for is in. The help feature is nice but, when I tried to use it, it didn't provide me with the information I was looking for.

Using the software is easy. I like how you can edit the wizard fields to help create just what you need to enter a new employee. Easy to find the information that you need quickly by using the different tabs.
Excellent training options right from the software, you get the training any time you wish to view it.
Several useful reports are already created for use.

When the software is being updated you can lose some of the functions. They need to do more testing to make sure everything works before they launch it. Sometimes they go back and forth before they correct the issues or the server is down. It can be challenging at times.
When it works, it works great. Unfortunately, Payroll is time sensitive and when you need to use it, you need it to work properly.

Easily integrated with our company's timekeeping system. I simply upload the time punches each pay period then make any necessary adjustments (vacation time, sick days, etc.), submit and Proliant takes it from there!

I want to explore some of the other features of the Payroll processing system, especially PTO tracking. I do this myself outside of Proliant now but feel it may be easier to track within Proliant's system.

The software is easy to use for those inputting time.

Report writing is not as efficient as other payroll system. It often takes several calls or emails to get items taken care of for reporting needs.

The online factor is a definite plus and we like the mobile app.

There really wasn't a great training. Lots of access to online training materials, but sometimes it's difficult to find the training document that specifically answers your question, so you spend entirely too much time searching for an answer. Not a fan at all of the reports!

Proliant software is user friendly. Payroll is always direct deposited in a timely manner. Most of all I appreciate having a wonderful and attentive personal contact, [SENSITIVE CONTENT]. She is the best! [SENSITIVE CONTENT] handles all of my questions, reminds me to enter payroll if I get busy and forget it's the day to enter the information. Having a "person" helping me with the payroll aspect of my job is the best feature of Proliant, hands down!!

The Report feature. The Report Portal which keeps the payroll reports and archives is wonderful. Building reports is a bit challenging. I would like to have more pre-set reports. I may just need a tutorial on report building.

It is easy to use and helps keep track of all of your administration needs. Especially the Benefits side.

The reports are not the easiest to use.

The software is user friendly and the customer service department is incredibly helpful and very efficient.

At times there is a lag in the processing of data. Some days you can move through the software no issues, other days there is a lag in the processing of the data you are entering.