Tebra Reviews

Easy to use and understand. I like the training videos, so I don't need to call for evrything.

I cannot view the claim form unless I set it to print.

We love how easy working with Tebra helps the practice, patient management go smoothly.

I would love a faster response when tickets are opened. Example, our office opened a ticket on Monday the 19th for insurance posting concerns, it is now Weds the 21st and we haven't had any response from a Tebra rep.

Claims reports are good. Clear and easy to understand.

Where to start? Billing is a joke - each claim line counts as a claim in the total you get each month - not per patient date of service as described and indicated multiple times by the sales person. Training was supposed to be weekly checkins, and actually training time. Our trainer literally did one session, and then we never heard from her again. When we were approached by customer service to see how we were doing, we flat out explained all the issues, no training, any time we did reach out to the trainer we were told to go look online when we already had, enrollments had not communicated an important step and it cost us nearly $1000 more one month due to their errors, etc. Supervisor took notes, explained how training should have been and was sorry that did not happen, yet specifically made mention how the trainer would not be reprimanded or counseled in any way on this issue, no one time adjustment on fees since we did not get the training we were promised in writing. Did suggest filing a case with accounting to see if we could get some of the submission fees refunded - that has been going on over 6 months now with no response - don't exepct one at this time
Reports overall are missing - cannot get a detailed A/R report to print that shows both insurance and patient on the same print out - I can do patients, or I can do insurance but not both on same report
System likes to lag when trying to change screens - IT has been out and its not our systems, its Tebra
Not being able to do everything in a cloud based system is frustrating - apparently front desk and providers live in the cloud based side, billers and accountants live on the desktop side - this should be fully cloud based by this point in time - other systems have figured it out years ago

Interface works and easy to navigate the windows to bill

Very difficult to terminate services. Cannot do on-line. When you phone, they state it is terminated, but .... then they say it is not and continue to bill and send you to collections. It was terminated because we could not find an outside biller that was competent that would use the software. We contacted them, and they gave us three names. We tried two, but lost a lot of time and money. Eventually did the billing in house until we could change software and get an outside company to bill.

The staff and their support through initial setup, continued training, billing issues, and routine management of my practice. Customer support is easily the most important part of a program like this and they have a 5 star group!

I think the app on the phone has more issues than I would like but I am sure it is hard to combine all the perks of the desktop version into an app without an issue.

THE EASE ONE HAS WHEN MAKING PATIENT APPOINTMENTS

SOMETIMES THE BILLING PART IS VERY COMPLEX, AND WHEN REPRINTING AN INVOICE IT IS VERY DIFFICULT.

Cost startup for new businesses are great.
Ease and transition have been helpful.

Unable to prescribe more than one medication at a time.
Needs improvement.

My wife (administrator) liked the cost.

Functionality
Usability
Not user friendly
Difficult

I love how easy it is to bill for services!

I think there needs to be more control around changing and/or deleting billing slips where there are errors. Rather than have to re-bill and re-submit. . .maybe a 'delete slip' function?

An insidious company is one that uses its platform not to help people solve a problem, but to lure people in to take their money. Tebra is one of these companies, and therefore, in my overall experience, there was nothing positive about Tebra.

Tebra's customer service is bottom of the barrel nearly non-existant. Once their sales team lures you to sign a contract, they are only intersted in taking your payments, not in software utilization. Tebra was non-functional for my practice, and they were more concerned with me continuing to pay despite my inability to use the software than they were with helping me fix the issue so I could use the software. Other companies were able to work with my clinic so I could use their software, but Tebra told me they could not help me use the functionality I paid for, and still expected me to continuing to pay. When I told them I had to cancel because their system was not functional for my clinic like they had promised it would be, they charged me a large early termination fee. Do not use this company, they only care about taking your money.

I’m familiar with it having used Kareo for 20 years.

Awful support. They pay no attention to reported bugs and ignore them.

As a Practice Owner and Therapist, I've found Tebra Medical Software to be incredibly user-friendly and efficient. It streamlines everything from documentation to billing seamlessly, allowing me to focus more on patient care and less on administrative tasks. I highly recommend Tebra to fellow practitioners looking for a comprehensive software solution. Also, very affordable!

I am completely satisfied with Tebra Medical Software. It's fantastic when a tool exceeds expectations and leaves no room for complaints. Here's to continued success and seamless operations with Tebra.

What I love most about tebra is that it’s always quick and easy to look up a patient. See the new referrals in your que and work them. Also, having all do mental for the provider such as imaging notes and referrals.

Not everyone is online all the time. When you try to send a message to different coordinators. Either they don’t receive the message or don’t respond.

Nothing. They over sold and the product is not as demonstrated

Money from claims not received, loss of revenue put practice in jeopardy, no customer service.they lie, antiquated notes.

THE EASE OF USE. THE FACT THAT EVERYTHING IS SO EASY TO GET TOO. THE OPTION TO E-FAX RECORDS STRAIGHT FROM THIS PLATFORM INSTEAD OF HAVING TO USE OTHER PLATFORMS OR SAVE IT AND GO ALL THE WAY TO SOMETHING ELSE AND UPLOADING IT AND ALL OF THAT.

THE FUNCTIONALITY. ALMOST EVERYDAY, IT LAGS HORRIBLY, THE PAGES TAKE FOREVER TO COME UP, FOR A WHILE THERE IT WAS KICKING US OUT OF OUR ACCOUNT AND WOULDN'T LET US LOG BACK IN, AND THERE;S NO WAY OF PUTTING YOUR CARD ON THE SITE, YOU HAVE TO CALL CUSTOMER SERVICE AND EVERYONE IVE DEALT WITH AT CUSTOMER SERVICE HAS BEEN RUDE AND CONDESCENDING.