TherapyNotes, LLC Reviews

TherapyNotes, LLC

4.7 (937)
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Online mental health EMR and practice management software.

Overall rating

4.7 /5
(937)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.8/5

95%
recommended this app
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937 Reviews

Judith
Judith
Overall rating
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

If you are not using Therapynotes, you are missing out

Reviewed on 29/3/2024

It is rare that you can find customer service of this quality in anything anymore. A real person,...

It is rare that you can find customer service of this quality in anything anymore. A real person, not an chatbot that can only answer concrete questions, no language barriers or "boxed" answers sending you down a rabbit hole. A real person responds quickly with simple and easy to implement instructions on any issue. I am not tech savvy and have never had any problems implementing all aspects of this platform. I have been in healthcare for nearly 40 years and have never seen such a truly wonderful product.

Pros

I have used TN for 10 years without one single negative experience. The customer service is incredible, fast, through answers to any issue. This was especially appreciated when I opened my private practice and was using TN for the first time. The customer service has remained excellent in my ten years as a customer. Scheduling, EMR, billing and accounting are just so easy, anyone can do it.

Cons

The only thing I wish they would add is an automatic transfer of discontinued medication into a past med trial section. That would be really helpful, so that you don't have to review your notes to see what your prescribed in the past.

Wendy
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Longtime customer of TN - almost 10 years

Reviewed on 16/1/2024

Love love love!!! My experience has been fantastic on all areas of running a single private...

Love love love!!! My experience has been fantastic on all areas of running a single private practice and growing into a large group private practice that accepts most major insurance carriers. Highly recommended.

Pros

I love the intuitive structure of TN and the prompts that make everything easy to set up. TherapyNotes support desk is the absolute best I have ever encountered in any capacity or task. TN makes it easy to expand your practice and grow in ways that need business support without taking away from clinical time. I love the ability to give some transparency to the therapist that chose to work in my group. TN really makes running a large group practice possible without breaking the bank or losing clinical time (or my mind).

Cons

That every issue I have to call support desk for is a USER ERROR!!!!
One thought I had was that other therapists in my group practice can see each others revenue report. I love I can bring this up to TN and they add it to the list of things they work on - TN has made updates that I have requested in the past and it's so lovely.

Alternatives Considered

TherapyAppointment, SimplePractice and TheraNest

Reasons for Choosing TherapyNotes, LLC

I used therapy appointment at a private practice and when I left to start my own I chose TN after lots of research and using the trial month.

Switched From

TherapyAppointment

Reasons for Switching to TherapyNotes, LLC

ease of use for charting and adding other clinicians; HIPAA compliant; free trial made me comfortable enough to move forward in the very initial phase (I was able to see what I was paying for before I knew anything about running a practice)
Amanda
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Not for med providers

Reviewed on 31/1/2024

Not made for psychiatric medication providers. The support and development team is not very open to...

Not made for psychiatric medication providers. The support and development team is not very open to suggestions on how to develop templates to be more user-friendly for providers. The medication database is outdated and missing many current medications, when notified support about psychiatry templates missing medications, I was told that the matter would be looked at over a month ago, and no response. The TherapyNotes system is repeatedly lagging and freezing during the afternoon, it is not because of Wifi as I connect to the internet via ethernet cable, it does not matter if I am the only person in the building or not, it still lags and freezes. There is no patient messaging system as most medication providers have for patients, this just means pt have to contact via email and another internet screen has to be open. So use with caution.

Pros

Build in telehealth system
Appointment reminders by email and SMS

Cons

Outdated medication database for psych meds, no none psych med selection
Outdated ICD10 codes
Outdated possible diagnosis for medications
E-prescribe and progress notes are not linked
Poor and limited selection of medical conditions
No lab integration
Very limited outcome measures

Bridget
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

TherapyNotes works well for me!

Reviewed on 11/11/2024

Overall I am very happy with Therapy notes LLC experience

Overall I am very happy with Therapy notes LLC experience

Pros

I love that Therapy Notes is user friendly interface that saves time and makes it easier for my staff to learn and navigate especially with having mutliple practitioners

Cons

This program has been very user-friendly although billing and claims process, may take time to fully learn how to use.

Alternatives Considered

SimplePractice and IntakeQ

Reasons for Switching to TherapyNotes, LLC

It seemed like what would work best for us.
Ellie
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Hands Down Makes My Life Easier

Reviewed on 9/1/2024

Pros

TherapyNotes makes my life as a therapist and practice owner easier. Easy to customize (most) forms (and the ones that are less customizable it seems they are updating to make more so!). I find the charting to be very user-friendly, and, if you're billing insurance, they include within their documentation everything that insurance companies would require. And if I ever have any questions, the customer service is truly remarkable - very knowledgable, wonderful follow up and follow through, and I have never once spoken with someone where I felt like I was someone inconveniencing them or they hated their job (which, sadly, can happen with a lot of customer service!).

Cons

I honestly don't have any major complaints. The most recent treatment plan update is a bit cumbersome but they put out an announcement that they were getting that feedback and were making improvements immediately.

Alternatives Considered

SimplePractice

Reasons for Switching to TherapyNotes, LLC

I was already familiar with TN from one of my training placements and knew I liked it. And my medical billers told me they prefer TN because the documentation includes everything they need for insurance, while some other products they found they often needed to track down additional information.
Christopher
Overall rating
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellence

Reviewed on 16/2/2024

Pros

Ease of use and immediate contact with person for any questions about the product. Superior customer support.

This is an excellent product that offers scheduling options, encounter notes, file storage, clearinghouse EDI, ERA, patient messaging, telehealth video, and superior support. It's excellent.

Cons

NA. This is an excellent product that offers scheduling options, encounter notes, file storage, clearinghouse EDI, ERA, patient messaging, telehealth video, and superior support. It's excellent.

Farzaneh
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best software there is in the market

Reviewed on 28/1/2024

I am very happy with how this software makes my work easier and how fast I complete my notes and...

I am very happy with how this software makes my work easier and how fast I complete my notes and get paid quickly on top of it!

Pros

Overall quality with the software and support team

Cons

Cannot think of any at this point in time

Alternatives Considered

SimplePractice and TheraNest

Reasons for Switching to TherapyNotes, LLC

Best software to use for electronic billing , scheduling, amazing client portal access!
Dr. Lakeia
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Loving therapy notes!

Reviewed on 15/1/2024

Pros

I like everything about therapy notes. Suggestions of changes and additions are listed below.

Cons

The scheduling view is not good with the amount of providers we have. We are unable to view all providers on the schedule at one time.

Also would like the ability to compete forms on a clients behave with the client in session.

The forms should be able to be downloaded in PDF format and printable format.

The ability for 2 Supervisors’s to sign off on clinical documents when needed.

We need The ability to not allow counselors to delete a task on their to do list. Only supervisors or practice admins should be allowed to do this.

Alternatives Considered

SimplePractice

Reasons for Choosing TherapyNotes, LLC

Caremanager has chosen not to update their servers, therefore the product is out dated.

Switched From

CareManager

Reasons for Switching to TherapyNotes, LLC

Overall products and cost worked well for my size practice.
carol
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Accurate and accessible information

Reviewed on 12/2/2024

What I like best is that a human answers the phone and knows what they are talking about.
Also, I...

What I like best is that a human answers the phone and knows what they are talking about.
Also, I have a lot of balls in the air- it helps me keep my practice organized.

Pros

The person who answers the phone can help me 90% of the time. If they can't help me they transfer me to someone who can.

Cons

It was a learning curve to get set up in the beginning.

Alternatives Considered

SimplePractice

Reasons for Switching to TherapyNotes, LLC

Because your phone people answer my questions. Simple Practice refers me to videos.
Kailey
Overall rating
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

#1 Mental Health EHR

Reviewed on 3/1/2024

Pros

Reliable, Secure, Comprehensive, and always adding new features. The Customer Service is the best I have ever experienced with any company ever! Wouldn't ever go anywhere else!

Cons

None, everything with TN is great! No complaints!

Alternatives Considered

Sessions Health and SimplePractice

Reasons for Switching to TherapyNotes, LLC

Customer Service accessibility and usefulness, comprehensive feature set
Deborah
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TherapyNotes is Great

Reviewed on 28/11/2023

Everything is great with TherapyNotes.

Everything is great with TherapyNotes.

Pros

TherapyNotes provides everything I need for EHR management, billing, and telehealth. Their customer service is excellent. You may have to wait a bit on the phone, but the wait time has been short and the customer service/provider services representatives are knowledgeable, patient, understandable, and will remain on the call for as long as you need. The monthly price is very reasonable and lower than some other EHR services i researched.

Cons

There is no provision for couples, families, or groups using different devices for telehealth. I have to use another telehealth provider for these sessions.

Alternatives Considered

SimplePractice

Reasons for Switching to TherapyNotes, LLC

Ease of use, customer/provider service, and cost.
Nicole
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent EHR for mental health companies

Reviewed on 17/8/2023

It’s been very helpful in navigating insurance discrepancies and customer service has been very...

It’s been very helpful in navigating insurance discrepancies and customer service has been very helpful with that area as well.

Pros

We love how easy clinicians can navigate the system, the frequent updates, and customer service is superb.

Cons

I think there are opportunities to include several assessments yet but they continue to work on that by adding more and more.

Alternatives Considered

SimplePractice

Reasons for Choosing TherapyNotes, LLC

TN is way more user friendly for both employees and clients.

Switched From

Procentive

Reasons for Switching to TherapyNotes, LLC

Simple Practice had several up-charges and hidden costs and is why we didn’t go with them.
vincent
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

my first weerk with therapynotes

Reviewed on 12/2/2024

not much yet.

not much yet.

Pros

I hope it will prevent the loss of records and improve the ease of retrieval of records when needed. It will use the same format for all records so less confusion or missed forms

Cons

the program "requires" the insertion of a date of birth before the client can get signed in. Psychology today does not ask these questions when a client clicks in to see me. So no3w I have to call the client to get date of birth. Why can't we sign someone in and then ask for date of birth. Save amount of work and trying to call client or text them for this one piece of information

MARIA
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

THERAPY NOTES FOR THE WIN

Reviewed on 5/2/2024

100 % TOP NOTCH OVERALL FUNCTIONALITY, EASE OF USE AND BEST CUSTOMER SERVICE EVER

100 % TOP NOTCH OVERALL FUNCTIONALITY, EASE OF USE AND BEST CUSTOMER SERVICE EVER

Pros

I LOVE EVERYTHING ABOUT THERAPY NOTES, BUT THE BIGGEST THING IS THEIR CUSTOMER SERVICE IS EXCELLENT AND BEYOND, AFTER CONTACTING THERAPY NOTES THE REPRESENTATIVE WILL FOLLOW UP WITH AN EMAIL ABOUT YOUR CONVERSATION.

Cons

I CANT THINK OF ONE THING I DO NOT LIKE ABOUT THERAPY NOTES, I HAVE ENCOURAGED OTHERS IN THE SAME FIELD TO MOVE OVER TO THERAPY NOTES AND WILL CONTINUE TO DO SO

Meg
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One Stop Shopping~ A great concept!

Reviewed on 7/1/2024

Several years ago I was providing services for people who had litigation/disability/workers comp....

Several years ago I was providing services for people who had litigation/disability/workers comp. issues and the format and ease to send documents was critical in meeting their needs. As well as CYA as a clinician. (No small concern in this day and age.) Within the first year of my work with TherapyNotes, they were hacked and seriously compromised. It was then that I encountered the outstanding customer service and support. They worked around the clock to resolve the problem. Their customer support has not wavered or even fluctuated. My previous encounters with EHR were through hospitals and agencies (since 2007) and, in comparison, I find Therapy Notes equal and even surpassed other systems .

Pros

The company continues to grow, expand its' services and scope, without losing their outstanding level of customer support. Like many other senior clinicians, we have had to adapt to electronic medical records systems and billing after years of handwritten forms. The conversion has been daunting . When I changed billers last year, the fact that she could administer through TN actually deducted a percentage from her monthly fee. I am in the process of assisting patients in creating portal accounts so that I can use their telehealth platform. I've been with doxy.me for years and
am not exactly pleased with their product.

Cons

Notes have to be completed before claims sent. This isn't always practical, although it does help with motivation to stay in front of charting. I wish it was easier for patients, especially elderly ones, for them to use the Telehealth without setting up an account. That in itself is a barrier.

Heidi
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

TherapyNotes is unable to provide the service we are paying for!

Reviewed on 23/3/2024

Pros

The platform has been relatively easy to use and cost effective. They do have glitches at times where the telehealth platform doesn’t work. I know it’s their platform because I am able to leave and use zoom or Psych Today with ease when this happens.

Cons

TherapyNotes has not handled the situation with Change Healthcare in a way that makes business sustainable for providers. They have waited to change clearinghouses when other EHR’s have been able to do it all due to their ancient coding and inability to pivot as every other EHR in the country did in days or just a week or so following the attack. When voicing our opinion about how they continue to charge us our monthly fees while not providing the service we need and signed up for they refuse to take ownership of the issue and are trying to silence us from voicing our opinions on the matter. I have been blocked from their facebook group for bringing attention to the issue. They continue to make promises that they are working on the inability to file claims through their platform yet there is no solutions. Other software platforms are doing it and have been. This business is doing just fine taking our money for monthly subscriptions while we individual providers continue to struggle. They cannot be trusted.

Erica
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Never Use Another EHR

Reviewed on 6/3/2024

I have only used TherapyNotes and feel spoiled. The ease of note taking, treatment planning, and...

I have only used TherapyNotes and feel spoiled. The ease of note taking, treatment planning, and submitting claims makes running a private practice simple. Their support staff is exceptional in customer services. So kind, patient, and knowledgeable. I never hesitate to call them as I know my concerns will be heard and issues will be resolved. Highly recommend TherapyNotes to any mental health practice.

Pros

The user friendliness of therapy notes and the expectational support team that is always so kind and helpful makes this EHR the best in the business. They think of everything, response with a detailed email about what you talked about in a call, they send step by step screen shots in case your find yourself in need of help again. You never feel "alone" with the customer services staff of therapy notes.

Cons

I really cannot say there is anything I do not like about TherapyNotes. It is a full package. I would rate it 10 out of 10!!!

William
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good product, good support and good price

Reviewed on 21/2/2024

I have been very pleased with product overall. Recent "improvements" to Telehealth platform have...

I have been very pleased with product overall. Recent "improvements" to Telehealth platform have created connection and sound related issues for clients and myself.

Pros

Well integrated product that is relatively easy to implement and use.

Cons

Some of documentation/charting workflows are rigid and To Do list personalization is limited.

Megan
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Simple easy platform

Reviewed on 9/1/2024

Excellent. There are a few things lacking but I’ve switched platforms and then switched back to...

Excellent. There are a few things lacking but I’ve switched platforms and then switched back to therapy notes Because it was just better.

Pros

Really easy to get up and go with a practice. Customer support is the BEST

Cons

No secondary billing, patient portal or form customization

Chris
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Made my life a lot easier!

Reviewed on 7/2/2024

Pros

The EHR is already fantastic, but it is also continually evolving to be even better. Customer support has always been friendly, professional and helpful.

Cons

I wish I had not waited so long to get connected to Therapy Notes. It has make my practice more efficient and streamlined so many of the tasks that used to be a pain.

Lydia
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Feel like a human

Reviewed on 26/1/2024

Every time I have ever called, the staff has always been so helpful, never making me feel that...

Every time I have ever called, the staff has always been so helpful, never making me feel that because I do not understand that I am less than, but walking me through.. so I can explain to the providers their accounts, helping the providers become successful.

Pros

There are several things I love about Therapy Notes
I love the support team, they never shame me as I am working through clients account
I love that the system allows me to set different prices, as what is collected on the session for example with a co insurance, that I do not have to go back in and change it

Cons

for me in the billing portion/ I don't have anything that I dislike

Mary Lou
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Satisfied customer

Reviewed on 17/2/2024

Excellent in friendly and knowledgeable support services, set up to keep me compliant, helpful...

Excellent in friendly and knowledgeable support services, set up to keep me compliant, helpful portal forms (which they keep adding to, recently setting up a self-fillable option), allowing me to do notes, forms, scheduling, and billing all in one place.

Pros

I like that TherapyNotes is specifically targets my profession and my needs as a private practitioner, considering that my skill set is in therapy, not computers. I purchased their services initially to help me stay compliant to current standards in the profession, but I also found them to provide friendly and helpful support, and they keep adding features that make my job easier. I love the constant innovation and the responsiveness of the company to user needs and requests.

Cons

I truly and satisfied and so grateful they're out there.

Renee
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer service is helpful

Reviewed on 30/8/2023

I like that I can access it from my computer or my mobile device.

I like that I can access it from my computer or my mobile device.

Pros

I have used therapy notes for several years and I’ve never had an issue. Today I made a mistake and got myself locked out. Customer service was very patient and worked through the problem and stayed on the phone with me until I was able to log back in. [sensitive content hidden] deserves a raise.

Cons

Nothing at this time in my opinion needs to be changed, and I have had no difficulties.

Sarojben
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

TherapyNotes, LLC Software Pros and Setbacks

Reviewed on 25/7/2024

Pros

TherapyNotes, LLC offers significant ease of use; the entire billing process from submission to payment is handled with ease. It also has great customer service, which is available by phone.

Cons

The treatment plan templates can be expanded as it is limited. Also, I would appreciate various fillable forms so clients can complete it through the system. Also, a flat rate billing fee opposed to a per submission fee would be beneficial.

Karyne
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Therapy Notes is terrific

Reviewed on 6/3/2024

Pros

Their support services is top-notch and always there to help me and my staff.

Cons

I have no real "Cons" with Therapy Notes