Eptura Asset Reviews
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192 Reviews
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
review
Reviewed on 27/2/2023
Pros
keeps track of schedules and costdifferent users can access
Cons
hard to work in reports hard to save reports
- Industry: Food Production
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
I am not able to get a hold of anyone.
Reviewed on 27/2/2023
I have reached out to Sales, Support, and Customer service. I have left messages, I have emailed,...
I have reached out to Sales, Support, and Customer service. I have left messages, I have emailed, and I have called. No one ever seems to answer the phone, reply to my emails, or voicemails.I can only wonder why that could be considering this software has been bought and passed around from company to company 3 times over the past 3 years.
Pros
It's cloud based and it is easy to navigate the menus.
Cons
It loads slow and doesn't always load the correct windows or reports.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Ok
Reviewed on 27/2/2023
Average
Average
Pros
Portal is what we use the most. Then history of vehicle repairs
Cons
Customer service is impossible to reach. You need to have a dedicated person 24/7 to answer questions as we run three shifts
- Industry: Maritime
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Meant for vehicle fleets, but widely applicable
Reviewed on 23/12/2022
Pros
[SENSITIVE CONTENT] is a fantastic account manager. She has always been available and determined to help us solve problems and answer any questions.
Cons
Inventory management is not as user friendly, accessible, or well rounded as we were hoping for. That being said, we still have a lot of implementation to do.
- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Manager Plus Review.
Reviewed on 3/1/2023
My overall experience has been good and I like it. I can't say the same about surveys.
My overall experience has been good and I like it. I can't say the same about surveys.
Pros
It is easy to use and helps me to do my Job more effeciently.
Cons
I like everything that I use on it. I'm not going to write an essay about it.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Decent software but has issues
Reviewed on 27/2/2023
Pros
Everything works together in the different modules.
Cons
We are unable to manually edit inventory and can get no support now, making the software useless.
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Manager Plus Lighting Review
Reviewed on 22/12/2022
better cost tracking overall, but it should not be so hard to use the software. Attention to detail...
better cost tracking overall, but it should not be so hard to use the software. Attention to detail needs to be implemented, quality control on new releases should be better.
Pros
the customization helped to make it our own
Cons
The programing is very poor, and it never seems to get any better, one step forward two steps back.
- Industry: Construction
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Manager plus review
Reviewed on 22/12/2022
I would aay over all I like it but it needs improvement especially for what it cost. It surely is...
I would aay over all I like it but it needs improvement especially for what it cost. It surely is not super fast either it seems to need to buffer an awful lot.
Pros
Pros are that it is easy and quick to input data I like the most of the features offered.
Cons
I hate the bi it is extremely complicated and difficult to modify and use. To add the information that I want out of the program is not as easy as the old software. You have made it way too over complicated and time consuming.
- Industry: Facilities Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
worst software in history
Reviewed on 6/10/2022
Worst software i have ever used. I used to be a programmer and have a computer science degree, and...
Worst software i have ever used. I used to be a programmer and have a computer science degree, and i have never used anything like your software, if I were you, i would be embarrassed by what you put out.
Pros
I cannot think of a single thing that your software does that I can't do with a simple spreadsheet.
Cons
Too many to list, and i know you won't do anything about them, so why waste time? I called your tech support 3 times and I knew more about the software and its issues than they did. For some reason our management is buying the next version of it when the last version has been a disaster.
- Industry: Food Production
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Manager Plus Review from a Food Production Standpoint
Reviewed on 16/5/2022
Overall the system is easy to understand if you go through the training courses. Im also walking...
Overall the system is easy to understand if you go through the training courses. Im also walking into this system with most things in place so of course its easier for me. But its easy enough to create work orders, super easy to create inspections to cover everything you need. The inventory management is simple. Overall very happy that we decided to go this direction in management system.
Pros
The software is easy to use, its easy to schedule, easy to create work orders, easy to track inventory, easy to keep track of all info about assets and parts all in one place.
Cons
I may have missed them but I feel like their should be options for customized drop down tabs. I would love if techs could start their own work order and select an asset and then select options from a customized tab about what applies to their work order. Its also difficult to track downtime. Techs are often on the floor and working on multiple things that are going down all in one day. They cant stop each time and create a work order for it. They should be able to open up a downtime form and select various assets through out the day adding in reasons and total time down that would then be tracked and separated by asset.
- Industry: Aviation & Aerospace
- Company size: 501–1,000 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not for manufacturing
Reviewed on 22/12/2022
Just not built for manufacturing. Never got any support to make it work. Help was on west coast, we...
Just not built for manufacturing. Never got any support to make it work. Help was on west coast, we are on east coast.
Pros
Nothing, it never worked. Never got any help.
Cons
Not built or setup for manufacturing. No service or customer support after 5 PST, we are in CST. Never got help. Reports dont work. Needed downtime dashboard, yo never got one.
- Industry: Pharmaceuticals
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Slow and cumbersome to use
Reviewed on 29/7/2021
keeping track of assets and running costs its better that previous versions but still doesn't...
keeping track of assets and running costs its better that previous versions but still doesn't appear to be designed for our industry.
Pros
not easy to use a lot of things cannot be done or do not work in same way as previous versions
Cons
Does not integrate with tablets as well as we were assured it would, still slow and sometimes have to restart in order to see anything that was done recently. Works but .... still a lot of features that we requested are not available or do not work as we would like.
Response from Eptura
Dale,
As tough as it is to hear about these issues we sincerely appreciate you bringing them to our attention.
Our goal is to give you a product that you love and your feedback helps us do that.
We'll be in touch!
-Nicholas B.
Customer Marketing Manager
- Industry: Printing
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Getting everything done in one place
Reviewed on 6/4/2022
Overall we have had a positive experience
Overall we have had a positive experience
Pros
That everything we need to track the work done, parts used, labor added is in one place (there is a section for each item we need: work orders, purchase orders, assets, dashboard for managing etc.)
Cons
That I can't search a part from the notes section on the part number itself
- Industry: Medical Devices
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Manager Plus is a great asset management system
Reviewed on 1/3/2022
Our organization switched from an older version of Maintenance Plus and the ew version is phenomenal...
Our organization switched from an older version of Maintenance Plus and the ew version is phenomenal!! The ease of use and learning the new system has been an easy transition
Pros
I like the ease of planning my day to assigning work orders and fulfilling work requests. The system is simple and effective
Cons
I would like to see users tiered differently so that techs can't alter another techs work. A way to assign assets to an owner would also be great. These may be features I haven't discovered yet
- Industry: Utilities
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
ManagerPlus
Reviewed on 10/10/2022
Our trucks are being maintained on a regular basis.
Our trucks are being maintained on a regular basis.
Pros
Periodic Maintenance module is excellent!
Cons
Inability to change work order layout on our own. Everything must go through ManagerPlus at an additional charge.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Honest Review
Reviewed on 22/9/2022
It is alright. I would want some changes to suggest to other people.
It is alright. I would want some changes to suggest to other people.
Pros
I enjoy that it schedules work orders and that I can track our inventory
Cons
It is very slow. The user interface is not the easiest to learn and work around. When creating work orders it can be a little slow and time tasking when trying to add parts.
- Industry: Aviation & Aerospace
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
add some more features for ease of use
Reviewed on 22/7/2021
great!
great!
Pros
ease of use
ManagerPlus Knowledge Center is really helpful
excellent customer support! 10/10
Traceability
can go paperless
Cons
It would be nice to have the following features added to Lightning:
Ability to link existing WOs to PO
Ability to link Asset IDs to PO
Certification Module added to the Lightning Platform instead of having to go to Classic
Customizable WO Note Types as you did in Classic
Option to hide some fields so you can customize what appears on the printed WO; example: if there are no "Parts" added to the WO
Option to "Copy Asset" in Lightning
Response from Eptura
Thank you for the review, Zuneera! I will pass the kind words on to our team.
Nicholas B.
Customer Marketing Manager
- Industry: Airlines/Aviation
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Support for Manager Plus Lighting is Horrendous - Don't upgrade
Reviewed on 25/5/2021
Terrible
Terrible
Pros
Software look aesthetically pleasing and it is nice to be cloud based
Cons
Software support is horrendous and the software is very buggy.
Response from Eptura
Brad,
As tough as this is to hear, we appreciate you bringing this to our attention. Our goal at ManagerPlus is to make all customers feel supported and there has clearly been a disconnect between where we strive to be and where you currently are.
I've brought your concerns to the appropriate parties and we'll be in contact very soon to get these problems sorted out.
Please don't hesitate to reach out to me personally with any questions.
-Nicholas B.
Customer Marketing Manager
[email protected]
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome program and customer support.
Reviewed on 24/3/2021
Overall my experience has been great. got me up to speed on everything i needed and keeps my...
Overall my experience has been great. got me up to speed on everything i needed and keeps my preventive maintenace up to date.
Pros
Program is very easy to navigate through. The support I got to transfer from one cmms to the other was great.
Cons
The only thing that bugs me is when I print out my WO's is I have to do it one at a time and adjust the size everytime.
Response from Eptura
Christopher,
Thank you for the kind review! We're glad to have you on board and look forward to our continued partnership.
-ManagerPlus Team
- Industry: Construction
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Don't walk away from this software, Run!
Reviewed on 15/9/2022
To say that customer service was bad is not accurate because it would imply that customer service...
To say that customer service was bad is not accurate because it would imply that customer service actually exists. I personally tried unsuccessfully for months to speak to someone in sales or customer service regarding availability of modules that would tie with our vendor system. I could not get a call back or email response. My first attempts were during the height of Covid so I tried to be patient. After several months, I gave up on them.
Pros
I'll let you know when I find something I like
Cons
The entry of new pieces of equipment was cumbersome and customer service would not respond to our efforts to find a better way to add each new item.
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ManagerPlus is all we need....
Reviewed on 26/7/2021
Pros
The web based version and reporting is awesome using BI.
Cons
Standard reporting is ugly and useless. There's no printing option on the go.
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Review Source
Overall rating
- Ease of Use
- Customer Support
CMMS wel worth the cost
Reviewed on 14/1/2016
ManagerPlus provide monitoring and controlling of the DC Court's Equipment Preventative Maintenance...
ManagerPlus provide monitoring and controlling of the DC Court's Equipment Preventative Maintenance Program. We are using the cloud version of the program and recently added the mobile application. Implementation was straight forward even with over 1000 assets and last month generated over 100 work orders from the Preventive Maintenance Schedules.
There are a numerous benefits that our organization is getting by using this software. We were able to consolidate all equipment information. We successfully used the Work Order module for some time and now are in the process of implementing the schedules and inventory modules.
For the basic user the simplicity of the program does not represent a challenge once is familiar with its layout. From the administrator perspective is a little more challenging but once the assets are uploaded the program offers a number of ways to review the data. Information can be viewed in the screen or there a number of reports that can be generated from the different modules. The reports also can be customized with some limitations. Data can be arranged in different ways but settings are not maintain once the page is reload.
The mobile application is basic and is more challenging to navigate. It should be and option to key in the asset number for review; the only option to get asset information is by barcode scanning. We trying to find out the best way to display work orders and looks like this will be possible by setting up favorites.
The customer support is excellent. Calls are always answered in a timely manner and the operator always provide the necessary information to solve the problem. The on-line support offers a number of videos and training opportunities.
Overall is a great software
- Industry: Plastics
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Your customer support team needs a lot of help
Reviewed on 16/9/2022
Dealing with those who represent ManagerPlus has been difficult at times. The lack of response and...
Dealing with those who represent ManagerPlus has been difficult at times. The lack of response and a sense of urgency are lacking.
Pros
The software is wonderful. It is easy to use and figure out. Very fast and responsive.
Cons
The customer support is terrible. They are slow and do not communicate well.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 0.0 /10
Parts Manger
Reviewed on 13/10/2022
Not
Not
Pros
This software is nothing but trouble for what I use it for. Where I could bring up a unit number and look at all its history with ease with the old program, now you have to go to lightning and spend time searching and searching and it does not even retain old entered part numbers. Overall is a disappointment.
Cons
Everything about this program is not user friendly to a old person like me.
- Industry: Airlines/Aviation
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outstanding
Reviewed on 12/5/2020
very good
very good
Pros
the overall use is Friendly to use and very helpful
Cons
none, the software is esay to understand
