PaySimple Reviews
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299 Reviews
- Industry: Health, Wellness & Fitness
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great features and affordability
Reviewed on 17/9/2015
When I started our little martial arts school, I knew what the industry expected and where things...
When I started our little martial arts school, I knew what the industry expected and where things were heading. So, it was important to me to keep my costs low, without sacrificing functionality. I use PaySimple for everything from invoicing our after school programs to staying on top of automated billing each month. For $34.95/month it beats the hell out of the other big brands I've tried like First Data. Not only do I get more for less, but the customer support has been phenomenal each and every time I call.
Pros
Ease of use, functionality, ability to generate reports, notices when recurring billing customers have cards that are about to expire.
Cons
Too long of a checkout process for online sales. I need to pay for Shopify in order to make the online buying process easier on potential introductory and trial members.
Response from PaySimple
Thank you Aaron for the review and feedback. We're happy to hear our customer service team has been so helpful and that our product is helping you manage your recurring billing and stay on top of payment notifications. As always, feel free to call us for any additional help: 800.466.0992.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Customer service is excellent, ease of use not so much
Reviewed on 8/2/2018
Excellent customer service
Excellent customer service
Pros
The software itself was okay, it had issues with check out more than I would like. However, Customer service was excellent, very attentive and not condescending at all--rare in today's world.
Cons
It was difficult to know where to go for what within the system and checkout got hung up often--not good.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
product works but takes some work to get it going
Reviewed on 3/9/2021
over the years the service is hit and miss. it's "OK" but could be a lot better from a service...
over the years the service is hit and miss. it's "OK" but could be a lot better from a service standpoint. the product also could use a better design and interface. The "classic" is so much better and functionally usable vs the new interface.
Pros
cost effectively enables processing ach payments
Cons
software is a bit convoluted, a lot of important things you have to go through hoops and call in to talk to a rep. often told they have to talk to a 3rd party vendor and can't directly help resulting in a lot of delays, mistakes, frustrations etc. making a simple address change requires weeks of pain as an example.
- Industry: Tobacco
- Company size: 5,001–10,000 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PaySimple Review
Reviewed on 11/7/2021
Very simple and reliable when it comes to online bill payments.
I would recommend it to anyone.
Very simple and reliable when it comes to online bill payments.
I would recommend it to anyone.
Pros
With a variety of tools available, it is simple to understand and use.
The customers' support team is fantastic.
Cons
To be widely recognized and accepted, greater worldwide publicity is required.
Rates are relatively high compared to the market
- Industry: Information Technology & Services
- Company size: 2–10 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
Great for recurring payments
Reviewed on 28/12/2015
Provides an easy update and capture of pci data for recurring payments. Our primary challenge is...
Provides an easy update and capture of pci data for recurring payments. Our primary challenge is dealing with expiring and cancelled credit cards used on long-term contracts. PaySimple makes that much easier.
Pros
strong user interface.
Cons
nothing comes to mind.
Response from PaySimple
Thanks for the feedback! Glad our product helps you stay on top of your credit card payments. You can always reach us at 800.466.0992 if you need assistance.
- Industry: Marketing & Advertising
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Review Source
Overall rating
Horrible Customer Service and a Paperwork Nightmare
Reviewed on 29/5/2015
PaySimple worked great for about two weeks. Then came requests for paperwork, and holds on...
PaySimple worked great for about two weeks. Then came requests for paperwork, and holds on deposits, then came the shut down with no notice. They decided my business model was incompatible with their risk factor assessment, and that the underwriters did not agree with my business model. There was no warning, just a shut down, and I am still not sure if I will get any of my customer data to continue pursuing payments.
Pros
Love the interface, it made everything look simple. I had a lot of customers and payments in the system at the time they terminated my service.
Cons
Terrible customer service. Unsure of mobile presence, they seem to have multiple apps for the same thing published. They also do not use their own card processing, but outsource it to a processor, who may or may not be compatible with your business industry. They didn't even try to tell me what was wrong when they terminated our contract.
Response from PaySimple
Thanks for your review. You are right, our software integrates with different processors who have different allowances for risk. We might be able to set you up with a more liberal processor to keep using the system, give our team a call at 800.466.0992 option 2 to speak with a rep who can see if there is an alternative or high-risk processor available. Thanks!
- Industry: Consumer Services
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Review Source
Overall rating
I wouldn't make the PaySimple mistake twice.
Reviewed on 13/6/2014
Seriously, DO NOT GET INVOLVED WITH PAYSIMPLE. Here is why, once you get involved with them and...
Seriously, DO NOT GET INVOLVED WITH PAYSIMPLE. Here is why, once you get involved with them and start processing credit cards-- it will work great for a year or two. But, then your business will change and you will want to use a different provider that will meet the needs of your company better... AND THAT is when PaySimple becomes a real pain. You see, because unlike other payment processors they will not release your customers credit card data to another payment processing firm. They say it is PCI compliance, if that were true then other payment gateways wouldn't be able to release data either. (which they can and do, because they are GOOD companies.) If they would charge be a $500 fee to release my data, so be it. I would HAPPILY pay, but they won't. Good service while it meets your needs, but once your needs change they are very unsympathetic.
Cons
Will not allow your business to grow and adjust.
Annoying, beyond belief.
Response from PaySimple
Thank you for your feedback – we’re sorry to hear about your current frustration. There are many levels of PCI Compliance that merchant providers can adhere to, and PaySimple’s system was specifically built to provide the highest level of PCI Compliant storage of cardholder data. To meet these standards, our system encrypts individual credit card numbers when they are entered, and decryption only occurs at the credit card processor level -- a very critical piece to protecting against data breaches. We understand the reasoning for wanting to export full card data, and we’re sorry this is not something we’re able to offer to your business. Our Customer Experience team will follow up with you directly with some additional details.
- Industry: Consumer Services
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
ZERO INTEGRITY.
Reviewed on 3/9/2015
Called to close my account on June 14' They continue to bill my account and I just now got them to...
Called to close my account on June 14' They continue to bill my account and I just now got them to close my account on September 3rd 2015. 14 mo later I called in June of 2014 to cancel any charges to my account because I simply never used their service. We are a fairly large company with many expenses every month and I just now, on September 3rd 2015 realized that they have continued to bill my account $39.95 a month up until today. Upon calling them today, they have admitted fault however their policy is that they can only refund up to 3 months. In other words I called to cancel, confirmed everything about my identity with mine/their company to validate myself. I think everything is OK and then they try sneaking a "survey" by you through email... hoping that you do not fill it out so that they can continue to charge your account and hope you do not notice.
BOTTOM LINE-- STICK WITH A BETTER KNOWN COMPANY WHO STANDS BEHIND THEIR SERVICE, NOT A COMPANY WHO TRIES TO MAKE IT INCONVENIENT TO CLOSE YOUR ACCOUNT JUST SO THEY CAN KEEP CHARGING IT.
Response from PaySimple
Thank you for taking the time to provide your feedback, it will help us continue to improve our processes. We’re sorry to lose you as a customer and to hear that our cancellation process has resulted in frustration. Based on what you’ve described, it looks like our team is in contact with you, but we encourage you to call us (800) 466-0992 #2, if you have any questions regarding the resolution of your issue.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great, but little expensive
Reviewed on 5/1/2019
Pros
It allows user to set up monthly/quarterly or annually auto-debits for recurring customers which most of business offering subscription uses.
Cons
Its expensive, the transaction charges are not competitive. In case you want negotiation over charges you need to do big transactions
- Industry: Hospital & Health Care
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great Service!
Reviewed on 29/10/2015
I like the user friendly way of the site! It also is fast and cheaper than most competitors! I...
I like the user friendly way of the site! It also is fast and cheaper than most competitors! I also love how the staff always check in to make sure that if you need anything they are there for help anytime! They are professional and friendly!
Response from PaySimple
Thanks for the review and feedback Dunia! We are glad to hear our team is so helpful and that the price is right. As always, feel free to call if we can be of further assistance: 800.466.0992/
- Industry: Banking
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Our Experience with PaySimple
Reviewed on 14/9/2021
Overall fairly good. Lack of communication & transparency from our initial setup call to where we...
Overall fairly good. Lack of communication & transparency from our initial setup call to where we are now. We were never informed (or at least explicitly) that Forte would process the payments so this added some confusion. Also lack of clarity around our monthly limits (individual & collective) -- we found out in the middle of a month that we had reached our limit & had many mortgage payments pending.
Pros
Customer service is what has kept us using PaySimple. Every person that I have spoken to has gone above and beyond to help out with any issues that we have had. The platform is relatively easy to use. I like the custom invoices & receipts that are sent to clients.
Cons
Launching & integrating PaySimple has been MAJOR for us as online payments are so important in our industry and help to prevent any delays in the process as well as providing convenience to our clients. We had two issues with collecting online payments: First, we were unable to limit our ability to accept credit card payments for only one product. We are unable to accept credit cards for a mortgage payment; whereas we can accept credit card payment for appraisal, we had to turn the ability to use a CC off for any catalog product and create a form specific for appraisals. The ability to accept credit cards was all or nothing - for all products or none.
The second problem we encountered was the system's inability to accept American Express. When we turned on the feature to be able to accept credit card payments, we were uninformed that this excluded American Express. It wasn't until we had a client attempt to make a payment 10 times using an AMEX card that we realized.
Another issue that I have with this software is the confusion & lack of flexibility regarding user roles. As mentioned above, we use PaySimple to collect mortgage payments and appraisals. The department who collects each payment is different. The user who collects mortgage payments is an admin & I want her to receive all emails - however the users who send out the form to collect appraisals don't need to know about mortgage payments. I had to set them to Sales but they don't get email of payment made.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple and easy to use
Reviewed on 29/9/2022
Pros
This is easy to use and set up. I manually enter the information from PaySimple into our Customer tracking software, and our accounting software, but it is easy to use.
Cons
I would like for them to adjust the software to be able to differentiate between credit and debit cards so that we don't have any possible legal issues due to the differences between credit and debit cards.
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
a distinct payment app
Reviewed on 6/10/2021
I am just so used to making online transactions and it has never failed me for once.
I am just so used to making online transactions and it has never failed me for once.
Pros
I love being able to track all payments made and also make graphical comparison on my duration of payment on a monthly basis. Its a user friendly app which is very easy to understand.
Cons
The customer service is not encouraging in any way. You can hardly ever speak to a customer with the paging service.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
PaySimple Review-A great product
Reviewed on 8/9/2021
I have never had a bad experience working with PaySimple.
I have never had a bad experience working with PaySimple.
Pros
Super easy to use. If you have issues, and no time to contact via a phone call to PaySimple, using the PaySimple chat for assistance is a breeze. I like that a lot. Calling PaySimple is easy too.
Cons
I don't care for the calendar on recurring payments. You click in it and it will take you back to the month before or even two months before on the start date.
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Payments made easy!
Reviewed on 3/9/2021
Overall we love using Paysimple. The set up was easy. Adding the pay now button on our website has...
Overall we love using Paysimple. The set up was easy. Adding the pay now button on our website has made my job so much easier.
Pros
The option to pay online by check or credit card has helped us get paid faster and the clients love it!
We love that they have a choice to use a check or credit card.
Cons
We have not used the partial payment option yet. It seems like it would be a good idea we just have not had the chance to set it up.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
PaySimple really is the simple, fast way to process your customer's payments
Reviewed on 8/9/2021
Really like the ease of use... it's a logical, common sense product
Really like the ease of use... it's a logical, common sense product
Pros
fast & easy to install-use... we were up & running within hours.
Cons
difficult to add the processing charges if paying by debit-cc when E-Invoicing them. we add no fees for an ACH payment but if the customer decides to sue a debit-cc and enters the original payment due, we incur the processing charges.
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best decisions our company made!
Reviewed on 3/9/2021
We have moved the majority of our customers from using their Credit Card (and incurring fees) to...
We have moved the majority of our customers from using their Credit Card (and incurring fees) to ACH/EFT. This has saved our business a TON. It was incredibly easy to implement and we had help from day one. If we need something (which we never do), they always get back to us in a timely manner.
Pros
PaySimple is incredibly user-friendly. We chose PaySimple as a processor for doing EFT transactions for our Accounts Receivable. We were spending a TON in Credit Card fees, and our customers had been asking for a way to pay by check over the phone or online. PaySimple was hands-down the best of all we looked at! The implementation process was great and support is amazing.
Cons
Lack of integration with our ERP software - which we work around by using reports
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Entirely Adequate
Reviewed on 8/9/2021
Great for recurring billings.
Great for recurring billings.
Pros
Relatively easy to set up and maintain. Very few problems.
Cons
Not open API. Did not integrate easily. Not intuitive for the user.
- Industry: Internet
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Using PaySimple in a one-person Business
Reviewed on 17/9/2021
Very good - I wouldn't be able to handle my business and all the billing by myself without...
Very good - I wouldn't be able to handle my business and all the billing by myself without PaySimple.
Pros
I'm able to easily add new customers, reference existing customer's data, and set up recurring emailed invoices or recurring payments.
Cons
If a customer has a recurring invoice and they send me a physical check, if the check arrives before the payment is due I have to go thru a bunch of manual steps to create an invoice (the recurring one hasn't been created yet), then change the scheduling so the invoice that was going to come out doesn't.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
It’s simple
Reviewed on 3/9/2021
I don’t mind paysimple, it’s not good nor bad. It’s gets the job done and it’s not pricey.
Now if...
I don’t mind paysimple, it’s not good nor bad. It’s gets the job done and it’s not pricey.
Now if someone else’s was to pitch on the same product and they happen to
Have a cleaner look and better service. I will be willing to pay Tesla prices for the experience
Pros
I love paysimple because it’s easy to use. And I know. I remember awhile ago 5+ ago when I got it. The customer service was amazing the walked with me hand in hand
Cons
That customer service is no longer there, it seams I will reach a machine before a human(that’s thr new norm though)
It’s not a clean look.
Toyota and Tesla do the same thing but Tesla looks amazing. But I am paying Toyota prices so I don’t mind. To be honest I don’t go around referring the product like you will find someone who has a Tesla won’t shut up about it.
Hope that makes sense
- Industry: Staffing & Recruiting
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
A good product with some annoying ticks
Reviewed on 13/9/2021
Pros
Creating invoices is not difficult and yes, the product is easy to use.
Cons
I dislike the way the cursor jumps back to the invoice number after you've added a line item under "goods and services" and that you have to keep moving it as you add line items. I dislike that after I've added a certain number of lines the screen jumps back to the top instead of letting you continue to scroll down adding the amount of lines you need. It's very annoying to have to keep moving back to the bottom.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best decision for AR
Reviewed on 3/9/2021
My overall experience has been great. PaySimple has been one of the best decisions for our AR...
My overall experience has been great. PaySimple has been one of the best decisions for our AR department. I have seen a positive response from our customers. Especially now after the pandemic, this is a great source to have since technology is key and a more simple way to collect.
Pros
It is very easy to navigate for me and our customers.
Cons
There is one feature I would like. Currently there are two different companies that I work for and I would like the option to be able to switch over to each companies portal without having to login each time.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PaySimple Review
Reviewed on 8/9/2021
Easy to use.
Easy to use.
Pros
The product is easy to use and it is cost effective.
Cons
There is nothing so far that I do not like about this product.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Product
Reviewed on 3/9/2021
In general it is a good experience- we use it on a regular basis for all online payments.
In general it is a good experience- we use it on a regular basis for all online payments.
Pros
Its an easy link for the customers to use-
Cons
It is impossible to find/build the reports that I need for end of the month accounting. I have to copy and paste and edit a word document in order to get the information I need. There are times we need more support from someone.
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product. Awesome price. Wish reports were more customizable
Reviewed on 3/9/2021
Pros
Integration from my previous payment processor was easy, plus they easily beat the price.
Cons
Wish the reports feature was more broad and customizable. In addition, more functionality with customer database would be awesome. Ideally, partnering a broader reports feature with expanding database functionality would make PaySimple exponentially better.
