Lavu POS Reviews

Best Restaurant Software Yet

Reviewed on 4/11/2018

Lavu POS Review

Reviewed on 28/12/2020

used to have excellent customer service, but our system went down two days before xmas and we were unable to run credit cards for half the day. second busiest day since july. Couldn't enter tips that day either.
and i tried calling them 3 times that night, plus an email. their chat hasn't worked in months.
4 days later I still have not heard from them

The Best POS System

Reviewed on 6/9/2019

I absolutely love the point of sale system. Helps to be able to take orders from customers and send the order to the kitchen from the table. Then you can move on to the next table. It is so easy to learn and use. I like that you can go into the backside of the program and check your sales for the day, your amount of hours that you worked for the week and also what your own statistics are for tables waited on, amount of food you sold and what the prices of everything are. It is so Awesome!

Disappointing

Reviewed on 25/2/2020

After using this system and growing our brand new business after 8 months I can honestly say it is the worst system I have operating between 7 locations I am involved with.

It started off ok although challenging and difficult. But after getting though the kinks it was almost ok because their tech support team could help a lot. That was until they subbed out their tech support late Jan to India. Now it’s a disaster. Over 100 hours spent online fixing stuff, sitting on hold and zero supervisor call backs. Hundreds of dollars in gift cards sold only to have hundreds of them lost in sales that don’t work on the system and tech support knows less then I do. Over the past 6 weeks I Personally have over 50 hours logged online on hold and on the computer trying to make stuff work that is failing. Explain to me how another restaurants menu has made its way into my force modifiers optional, optional modifiers, and modifier groups that I never created. I am a craft beer and craft burger location. All of a sudden I have a Mexican menu inserted into my options causing my staff nothing about problems and disasters in the middle of dinner service. Their answer is I must’ve given my passWord out. This makes zero sense to me.

Stay far away from the system. They even remove the review section from their Facebook page

Shutting Down During Peak Times

Reviewed on 1/6/2019

Saves us time and money, works great for us!

Reviewed on 28/9/2015

I started using Lavu Point of Sale about 2 years ago. Before switching to the system we were using paper tickets, I didn't realize how inefficient this really was until I made the switch to an electronic system. Not only are we now spending less time managing each order, accuracy has gone up, and my shrinkage has gone down. The kitchen is only allowed to make items that are rung into the system and print out which has help cut down on theft or giving items away. The biggest time savings is getting the customers checked out. Previously during our lunch rush we would have a line of people waiting to pay and leave, now we are able to handle them as they come up to the counter since everything is already totaled up in the system.

Another big help has been the ability to use iPods to take orders at the table. We usually have a rush after church on Sundays, sometimes a line at the door. Before my servers had to go to the table, take the order, then take the ticket back to the kitchen. Now my servers go to the table, take the order, hit send and it prints in the kitchen. Then they can go straight to the next table. Anything we can do to speed up the time it takes to turn a table is a plus.

The amount of features that have been added in the last couple years has been amazing, it's nice to see that they are actively working on the software. The biggest thing for us has been the addition of 'always offline mode'. You just use the system and the orders go to the cloud in the background. When we first got setup we had some issues with the internet which interfered with using the system. They offered us a local server option but I did not want to install more hardware. While my internet situation was much improved by switching from DSL to cable I always worried that my connection going out could be a possibility. With the new version (3.0.3) the system keeps working even if my internet connection were to go out.

The Lavu POS software has worked great for us and I highly recommend it.

UNBELIEVABLE!!!

Reviewed on 21/8/2018

But wait there's more! How about the fact that the kitchen printer prints two checks, that no one can seem to fix. Not only does it waste an enormous amount of paper but it is confusing as the checks are not identical and it blows through a ribbon in 3 or four days!
Occasionally it will resend an order back yo the kitchen that has already been made, etc...
The is no individual item printer assignment either which means that you have to send an entire category instead of just one item to a screen or printer.

Online all inclusive restaurant POS

Reviewed on 15/6/2017

There is an open ended API for other application integration, but we are not savvy enough to do this ourselves. It would be great if there were more companies and different aspects of integration on the back end for more high end analytics and functionality. (IE: Quickbooks, Simple Order, Etc.).

The worst cuatomer service

Reviewed on 7/1/2020

Very very bad.

Alaska Businesses Beware

Reviewed on 16/6/2019

Feeling frustrated and unheard

Don't buy this product if you want to use it on a Friday or Saturday night

Reviewed on 19/7/2019

They have a bandwidth issue that has been going on for six months. Every Friday night it crashes at least once. Anytime it gets busy they are guaranteed to have cloud issues. Nice product but it is more than useless at this time. It is a business killer!

Worst customer service

Reviewed on 26/10/2017

Do not even bother!

Worst customer service and up time

Reviewed on 29/10/2019

I deal with approx. 45 vendors for my business. Lavu is by far the worst one when it comes to customer service and issue resolution. I will never recommend this app.

DO NOT BUY

Reviewed on 13/9/2019

BESIDES MY COMMENT ABOVE, THEIR CUSTOMER SUPPORT IS WORTHLESS AS IS THEIR SALES PEOPLE AND EVEN UPPER MANAGEMENT.. THEY LIED TO US A NUMBER OF TIMES OVER 2-YEARS CLAIMING THE UPGRADE WAS COMING. WE BOUGHT LAVU ONLY BECAUSE OF THE INTEGRATION WITH A 3RD PARTY. WE ALREADY HAD A POS SYSTEM BUT NEEDED THE 3RD PARTY INTEGRATION FOR OUR RESTAURANT. THEY SHIPPED US ALL THE EQUIPMENT WHICH WAS NEVER OPENED BUT THEY WILL NOT TAKE IT BACK. EVEN THE 3RD PARTY VENDOR SAYS THEY ARE IMPOSSIBLE TO DEAL WITH. NO ONE IN UPPER MANAGEMENT WILL CALL US. OUR ATTORNEY CAN'T GET ANY RETURN CALLS. THEY ARE WORTHLESS, DON'T TRUST A WORD THEY TELL YOU.

Best Customer Support I've Every Had

Reviewed on 28/1/2015

I am very happy with my Lavu system. I had some initial troubles, but the support team spent a good amount of time helping me identify the problem. My network was a mess. We didn't have something that was solid enough to run Lavu.

Now that the setup is done right, I have had little issues with Lavu. In fact, my floor is running more efficiently then it ever has.

I highly recommend this product. A couple tips:
1) Get a Lavu Specialist. I didn't have one at the beginning, and it cost me. If I had gone through a Specialist, and not a DIY, I wouldn't have had so many problems at the beginning.
2) Get to know their support staff. They are really nice, willing to help, and very (very, very) patient.

Just getting installed so I don't have experience with ease of use or features.

Reviewed on 27/11/2017

Overall Use of Lavu on and off line

Reviewed on 22/2/2015

Like mention in the previous review by another fellow user, the lavu has it right. But just falling short of being a complete perfect product.

Pros:
Easy to use, work well with modifying and custom to my needs for a typical chines restaurant.

Cons:
When making changes, struggles to load and changes are very slow to execute. One of the major features which made me take this was the "OFFLINE" possibility. I found out this was a lot of hot air! Could only use one device to send when off line and I paid for a gold package which supposed to worked for all 10 device! Even that with only one device was a real pain just to send an order and half of the time the orders doesn't reach the intended KDS! Glitches are a constance pain to deal with too!

Conclusion:
Having used this since April 2014, I have been solving problems more then I have benefited for the better as what has been promised. Sad as this is a very good system but just as mentioned before, falling really really short.

I love this!

Reviewed on 11/10/2016

I like this system the only thing is the inventory input to determine how much we have left is a key factor we would love to see worked on or if is possible send me a video.

TERRIBLE EXPERIENCE WITH LAVU

Reviewed on 2/7/2018

Terrible app

Reviewed on 5/12/2016

This ruined my business. Would not work if not connected to the internet, had lots of bugs and terrible customer service. 0/5!

As good as any "Industry Standard"

Reviewed on 22/2/2019

We used this in a tequila bar that I was a bar manager at. We were very high volume so we needed a good POS system that never crashed, and operated quickly to minimize waiting on the system to perform functions. I think in that regard this is a great system and I would recommend it to anyone.

Great system, could use a few more basic features that many other systems use.

Reviewed on 1/3/2018

We are pulling our systems out of our restaurants

Reviewed on 27/7/2017

Nothing to come close to outweighing the cons

Nice Job Lavu

Reviewed on 19/7/2016

I have a pretty big place, with a long wine and cocktail list, but this handled all of our menu, and getting running was fast with one of the distributors we found in our area. We switched from an older POS after our contract ran out, and this seemed like the new, efficient thing to try out. It was a quick install, and way less than what I paid before. I miss some of the inventory ordering and employee scheduling my old system had, but this makes up for it in other ways. My servers picked it up right away, almost no training needed

Excellent POS System

Reviewed on 15/6/2016

Bought the system for my pub about three years ago and I'm glad I did. Lavu has helped my staff open/close tabs much quicker than before I bought the system. I'm making more money and I can say that part of the reason is due to Lavu. Excellent POS system.