Lavu POS Reviews

Best Restaurant Software Yet

Reviewed on 4/11/2018

Good product, hard to find anything that compares.

Reviewed on 9/5/2022

Pretty good experience overall. Over the years we've had communication issues. There have been some price increases and fees snuck in that I wasn't happy about. I can usually read between the lines and see when they are doing things to attempt to make.. and they haven't always been the most upfront about it. I usually call them out on it and at times have had to email the[SENSITIVE CONTENT] about issues that weren't getting resolved. I will say he's immediately gotten on the issues each and every time I've email and gotten me taken care of. Years ago there were some pretty bad issues with the service going offline and we were totally down. This has gotten 1000% better since they switched to AWS hosting. We did have another several hour outage recently, but that's the first and only one in years.

Lavu POS Review

Reviewed on 28/12/2020

used to have excellent customer service, but our system went down two days before xmas and we were unable to run credit cards for half the day. second busiest day since july. Couldn't enter tips that day either.
and i tried calling them 3 times that night, plus an email. their chat hasn't worked in months.
4 days later I still have not heard from them

New User Review

Reviewed on 3/3/2022

Overall, we have great support. all specialists are knowledgeable and helpful to resolve any issues, questions or concerns that come up.

Great on-line ordering system for Breakfast/Lunch restaurant

Reviewed on 15/6/2022

We are happy with Menudrive, the cost is acceptable and we like how our staff doesn't need to answer the phone to get the order. Our diner is loud and it's hard to hear the order, get the payment info, delivery address etc. Plus they often want to know their total price. Menudrive allows them to easily place their order & pay for their order - without taking up staff time. We wish all of our take out and delivery orders would be via Menudrive.

Stay Away!

Reviewed on 23/10/2020

I purchased a complete system from LAVU on April 2019 with the intent to upgrade my existing POS from CAKE which served me well the first 4 years of running my restaurant, but being somewhat of a basic system I started feeling like it was holding me back. LAVU was running a 50% off on hardware so I called and spoke to a salesperson. Let me tell you, I wish I had recorded the conversations, as there was very little in common between what was verbally promised and what was actually delivered, VERY LITTLE! Typical sales tactics, they put extreme pressure on you to sign up (do it in the next 6 hours or the promotion expires), give you practically no time to read the fine print, and all of a sudden you find yourself in a 3 years contract with ridicules early termination penalties and a service provider that is incapable of delivering half of what was promised. They count on you not having the time or resources to take them to court. Last remaining hardware piece originally promised arrived 5 months later! Thank god I kept my CAKE system going or I would have gone out of business. Their customer service is of the lowest level you would ever see, especially from an IT company, they provide practically no solutions to issues or a very vague future fix, and their system keeps crashing leaving you with no ability to run your business mid-day and with no warning, time after time. They send you system-wide emails apologizing saying their system was hacked and therefore the interruption i

Customer service

Reviewed on 14/5/2022

Overall it works well. There are small glitches but the latest update seems to have taken care of many of them. It works for our situation.

Lavu

Reviewed on 23/4/2022

Tracking sales, payroll etc. very easy

Lavu review

Reviewed on 26/4/2022

very fun to see the company develop over the years. Almost all my experiences have been good with Lavu.

opinion

Reviewed on 22/3/2022

chashier

Former Lavu User

Reviewed on 17/7/2020

Overall, for the two years the system was satisfacotry. Until recenlty it was for the current management at the restaurant. The dealer is helpful - he is our first line of tech support before we go to KLAvu for support.

Not really for Bars

Reviewed on 27/10/2020

We're a high volume craft beer bar. It can start tabs. It works for now. If the complaint list keeps growing, we'll have to switch. It works fine, but when it doesn't work, it totally halts service.

Dissapointed with costumer service and sales!

Reviewed on 15/8/2020

Thi POS is great, simple adn easy. Disappointed of how coustmer service followed up to solving problem. And also, we have a plan to open another 1 account because we open new bar, we tried reached up by email, phone, they just asnwer to follow up but nothing happen.

Lavu POS

Reviewed on 1/10/2021

Review

Reviewed on 18/2/2022

It’s been like a love and hate relationship

Great inventory and POS software

Reviewed on 11/11/2019

Great inventory and POS software. Ease of use and easy to teach employees to use.

Excellent POS for beginners

Reviewed on 16/2/2022

My Pos Lavu

Reviewed on 10/2/2022

I’ve been using Pos Lavu for over 10 years, so I’d say it’s been great.

LAVU support request

Reviewed on 23/2/2022

Fair learning curve

Best software and easy.

Reviewed on 11/2/2022

Easy to use and the customer service are amazing.

Hungry Eyes

Reviewed on 14/3/2022

The Best POS System

Reviewed on 6/9/2019

I absolutely love the point of sale system. Helps to be able to take orders from customers and send the order to the kitchen from the table. Then you can move on to the next table. It is so easy to learn and use. I like that you can go into the backside of the program and check your sales for the day, your amount of hours that you worked for the week and also what your own statistics are for tables waited on, amount of food you sold and what the prices of everything are. It is so Awesome!

Underdeveloped and unsupported

Reviewed on 4/6/2021

I deployed LAVU POS at three of my restaurants several years ago. Initially the basic product was well supported and reasonably easy to use.

About the time of the pandemic everything changed. The US based customer support staff disappeared and was replaced by a call center in India, our monthly fees nearly doubled (in the middle of the pandemic!) and LAVU rolled out Menu Drive, an online ordering platform, which we subscribed to.

The biggest problem is that there is little to no integration between Menu Drive (which they purchased from a third party) and the LAVU POS. So any changes you make to pricing or item availability on your POS will not show up in Menu Drive. This was extremely frustrating. Menu Drive itself appears a very rough and amateurish clunky and visually unappealing effort.

In addition to the constant frustrations with MenuDrive, we began to have major problems with printers randomly going offline several times a day. My managers made endless calls to the LAVU customer support center in India, often waiting hours to get through. On the rare occasions that they were able to reach someone the solutions offered were basic and ineffective. Several times we had to close the restaurant because we were unable to keep LAVU operational for an entire day.

Between the lack of customer support, the inherently low level of design/functionality in both LAVU POS and Menu Drive, the relativly high monthly cost, I would say avoid at all costs!

Disappointing

Reviewed on 25/2/2020

After using this system and growing our brand new business after 8 months I can honestly say it is the worst system I have operating between 7 locations I am involved with.

It started off ok although challenging and difficult. But after getting though the kinks it was almost ok because their tech support team could help a lot. That was until they subbed out their tech support late Jan to India. Now it’s a disaster. Over 100 hours spent online fixing stuff, sitting on hold and zero supervisor call backs. Hundreds of dollars in gift cards sold only to have hundreds of them lost in sales that don’t work on the system and tech support knows less then I do. Over the past 6 weeks I Personally have over 50 hours logged online on hold and on the computer trying to make stuff work that is failing. Explain to me how another restaurants menu has made its way into my force modifiers optional, optional modifiers, and modifier groups that I never created. I am a craft beer and craft burger location. All of a sudden I have a Mexican menu inserted into my options causing my staff nothing about problems and disasters in the middle of dinner service. Their answer is I must’ve given my passWord out. This makes zero sense to me.

Stay far away from the system. They even remove the review section from their Facebook page

Saves us time and money, works great for us!

Reviewed on 28/9/2015

I started using Lavu Point of Sale about 2 years ago. Before switching to the system we were using paper tickets, I didn't realize how inefficient this really was until I made the switch to an electronic system. Not only are we now spending less time managing each order, accuracy has gone up, and my shrinkage has gone down. The kitchen is only allowed to make items that are rung into the system and print out which has help cut down on theft or giving items away. The biggest time savings is getting the customers checked out. Previously during our lunch rush we would have a line of people waiting to pay and leave, now we are able to handle them as they come up to the counter since everything is already totaled up in the system.

Another big help has been the ability to use iPods to take orders at the table. We usually have a rush after church on Sundays, sometimes a line at the door. Before my servers had to go to the table, take the order, then take the ticket back to the kitchen. Now my servers go to the table, take the order, hit send and it prints in the kitchen. Then they can go straight to the next table. Anything we can do to speed up the time it takes to turn a table is a plus.

The amount of features that have been added in the last couple years has been amazing, it's nice to see that they are actively working on the software. The biggest thing for us has been the addition of 'always offline mode'. You just use the system and the orders go to the cloud in the background. When we first got setup we had some issues with the internet which interfered with using the system. They offered us a local server option but I did not want to install more hardware. While my internet situation was much improved by switching from DSL to cable I always worried that my connection going out could be a possibility. With the new version (3.0.3) the system keeps working even if my internet connection were to go out.

The Lavu POS software has worked great for us and I highly recommend it.