Lavu POS Reviews

It was nice and easy to get used to. The system was nice.

The WiFi would go offline sometimes for hours

The reports are extremely useful. I like the option to put recipes with the individual menu item.

When the system is overloaded and goes down, it never comes at a convenient time, generally Friday at 5pm

I like the simple interface, it is easy to use and simple to implement

99% of the time the software works well however we have had consistent problems with the system going offline in the middle of very busy nights. We will have a restaurant full of people 30+ tables with open orders and the system completely stops working (it always happens at peak times when we should be making the most money when we are the busiest, they have not invested enough to function at the scale they are selling for). Servers cannot send orders to the kitchen, we cannot run cards, servers loose track of what the final cost of the bill is for the customers and what their order is. The 1% of the time when Lavu goes offline has irreversible damage to our business. It creates chaos among staff members, it disrupts our reputation as a legit business and damages our relationship with our customers, and it causes us to loose money on tickets that do not get rang in right or when we have to jot down credit card numbers instead of running them to learn the card is no good once Lavu is back online. This has happened to us at least 8-9 times in the 1 year we have had LAVU. Not only is it unacceptable for this to ever happen but we do not get any compensation for our trouble or loss of income and the Lavu team will not return our calls or explain what is happening or reassure us that it wont happen again. There is no backup plan or support on help coming. Unfortunately I feel we are going to have to look for something else.

Easy to use and train staff on. Customer service is always nice and helpful, stays on the phone, and then follows up afterward. Like the control panel and reporting.

Price point - it can be more pricey than expected.

Tons of reports available, all tables at fingertips…

Wish all the reports would print from the new version by right clicking and printing on the page, like the old version…

Easy to use, very friendly for the new hires

Some of the reports we need are not ready

Easy to set up and use. Love it! Would recommend

The inventory part it needs to be changed and or updated

Good data collection, can pull various reports easily.

A few key functions made it hard for our front end.

[SENSITIVE CONTENT] and [SENSITIVE CONTENT] are very helpful and knowledgeable in their fields. Great service and pleasant to speak with.

Menu drive online ordering needs to be more user friendly when updating items for pricing changes and adding pictures or descriptions.

first POS that works on iPad. easy to use with nice graphical interface

no integrated electronic payment system in Canada

Easy to use the pos while you are busy.

The customer service is one of the best customer service ever.

Ease of use
Joshua Maestas from customer service was so incredibly helpful. He took time to listen to the complicated scenario we were trying to resolve. He followed up when and how he said he would. Most of the time our customer service experience is frustrating but he was truly a breath of fresh air.

Back end reporting; customer service. There are programming bugs and we continuously are told "development is working on it" but never saw any resolution. If it isn't a priority for you and not intended to be fixed then don't tell us it is being fixed.

Love the ease of use. The customer service has been really good as of late. Would for the most part recommend to any business.

Need some better basic features:
-Option for end of day report to reconcile as if the credit card tips were given out as cash to the servers, as this is the process for most restaurants.

-Better tip reporting capability for employees. It would be great for it to ask for total tips to be asked when employee is clocking out. There are many reasons for this including tip out, tip pool etc.

I was an existing customer since the inception of Lavu in 2012.

I purchased the system in 2012. Lavu offered a wireless system when they first came out. I soon learned if you sent a big ticket to the kitchen, it wouldn't print. Lavu advised the system needed to be hardwired for the printers to work properly.
I was a gold member when I signed up. I was told my price would never be higher than [Sensitive Content] per month. This turned out, not to be true.
The system worked flawlessly until about 2018. Lavu would frequently go down, offline, drop printer IP addressees, rogue attacks etc. In 2018 and 2019 I lost a lot of money thanks to Lavu.
I closed as most restaurants did in 2020 due to Covid. During the months I was open I noticed one month Lavu would auto debit my account for [Sensitive Content] one month, [Sensitive Content] the next. In March of 2021 to avoid these random charges I paid Lavu a year in advance. It was around [Sensitive Content] for service and a monthly charge for using up to 5 devices. In June 2021 I had to close and sale the business for a loss. I contacted Lavu to refund my money, and they refused. Don't do business with this company.

The best part about it is flexibility and the pizza builder that is integrated into the system.

The repeated mismatch of menu item and the process of changing the item which needs to be resynced with menudrive and the minimal cross platform integration for eg payment terminal integration

Customer service and ease of use for both administrative and staff.

Hmmmm....
That's a hard question to answer.

There are NO Pros for this POS. Never using the software is the best Pro out there.

After canceling the software - they kept charging our accounts for months. When confronted about the charges and after submitting confirming emails, they stated the charges were approved but offer no proof even though email confirmations from their own AR show the opposite. Customer Service might be the worst in the business. Told us they would return our call in 1 business day to rectify the situation and they finally replied 3 weeks later - Drained over $300 directly from our accounts. STAY AWAY

The nice thing is that it can track all our individual sales from the cafe and the RV park.

I haven't really found anything I don't like.

The cost was the only benefit of this software when I launched it 2 years ago. After they increased the pricing (with absolutely no warning) it was inline with most of the other softwares which are much more robust.

Where do I begin. Honestly, we had so many issues I don't know where to start listing the problems. There are many.

Simplicity of use for merchants and staff.
Well thought out and simple to manage the system

Offline payments not available. Would like to see a per device add on option rather then in bulk

Ease of use. Powerful functions for the business.

Have not found anything yet that I don’t like.

Easy to set up menu items on the backend with immediate results

There are a lot of steps to checkout a simple bottle of beer.

LTG - has bugs but best feature. Needs tweaking and bug fixes

REPORTING. Confusing and not robust. The

Easy Menu update, customer support are kind and helpful

They should fix the glitches which occurs very frequently.