TouchBistro Reviews

I thought this would have a better interface than what I had been using. And while it is a little sexier and the touchscreen is handy, but those small benefits our out weighed by the other problems with their lack of competent support and other functionality.

The biggest problem is that they oversold and under delivered. They told me that all my current printers would work with their requirements. Opps get ready to go live, go live and then find out you have to purchase a $350 printer bc your visa printer isn't "actually compatible" after all. Print all of your visa slips to a boh printer and run to the kitchen to retrieve them for a week while the new printer arrives- so much fun!!! They didn't explain that each device must have it's own Moby Visa device, no problem, that's only about $200+ to get another one of those. Sales person sold me on how they set up your menu, oh not that costs $800, even the promotional video they sent says the same thing.

It is not reliable, there are constant glitches in the system. They roll out updates with out thoroughly testing them. I'm not paying them $120 per month to be QA for their shitty updates. The interface with the Mobi CC machine from Chase it completely intermittent. For at least half the transactions of the day, you have to send the info to the machine twice bc it automatically craps out an error on you. During one painful update, the system stopped communicating our visa terminals altogether. Really fun to ask customer if I can write down their info and run it later, that didn't make us look ghetto or anything.

What I love about touch bistro is that it has a feature where your customers can upgrade their own meals from their own table through a smart self-ordering kiosk system. What I also love about this software is the fact that you don’t need no internet at all to have it being use. Gives staff members a smooth transition through their day to day work hours.

When making certain orders it tends to lag a bit. The features that comes with it are not all customizable.

Dashboard and cloud reporting. ease of use.

Technical support seems to be overwhelmed and you can rarely connect with them when you need them most. They try to get back to you within 24 hours, but in most cases that's too long and have significant impact on our business.

One of the only restaurant POS systems that has a search function for servers. 5 stars for the ability to hold credit card information for tabs. Backend menu and employee management is the simplest I have ever used. Very user friendly and intuitive. New features and products are being rolled out often and TouchBistro was very supportive of their restaurant partners through Covid.

Creating and managing the floor plan is incredibly difficult and could be improved. Reporting and analytics are somewhat lacking and something I would like to see improved to be more in-depth and easier to access more information.

Easy to use and train.

There's a huge list in my review.

Ease of reports and making menu changes

Not all the features are customizable; you can't turn off a copy of receipts you don't need, there's a crazy work-around if you need item ingredients listed on kitchen tickets , only admins can setup customer accounts and take deposits for catering orders which is inconvenient for us.

That it uses an existing IPad and can be stationary or mobile. Also it is great for tracking sales so that we can keep track of trending up and down of our menu items> It also helps use with ordering and inventory

That it doesnt include a rounding function for places that have phased out the penny. Sometimes the modifiers are a pain and could be better to add if you could choose all the menu items that could use the same modifier,

The first year went well! I actually liked it.
Then according to their own tech support.. the company took on way too many customers than programmers or tech support could keep up with creating a domino effect of pure frustration and no support.

Many issues.
Tech support is hit or miss sometimes can take up to an hour get someone. Often they can not fix problem. They "escalate it" which means you will never hear back from them. Remote report app for phone rarely works and full of problems. If its a hardware issue no phone tech support. Have to email and wait for email which takes days.
Would not recomend.

Ease of use for staff, editing items, inputting orders splitting checks by seat. Rarely crashes. Can search for items easily.

Cloud reporting mediocre, customer support not great, unable to report discounts by category. iPad based can be nice but must have newer generation iPads since they updated their software so we can longer upgrade the system without buying all new ipads

Love everything about this product. Cuts down on kitchen errors because you are not trying to decipher wait staff writing. Tracks inventory so it stops orders of 86'd food. Makes billing so easy, splitting bills, splitting items. I really can't say enough good things about Touch Bistro. Would never have a restaurant again without it.

The only thing I don't like, and maybe I'm just not doing something right, but, I can't seem to delete ex-employees.

The easyness in job to handle every situational things. Its very easy to use for the employees and as well as for the guests to get good service in time.

Sometimes it just hangs up and get disconnected from the admin which I am not sure why. But overall there is not any issues about the software.

It's flexibility. Anything we need as a restaurant to run it can do and if it can't they are already working to fix it and release an update where it can.

The few times there is an error with something the messages that show up are a bit vague and so it can be hard to know exactly what went wrong.

TouchBistro is so intuitive and easy to learn and use! It is a breeze teaching new staff members how to use the system. They catch on so quickly and it becomes second nature for them with user-friendly buttons and tabs.

Our customers always comment on how cool TouchBistro is while we are taking their order or when we ask them to complete the order by signing on the screen. All around, everyone enjoys TouchBistro very much at Tasty Tails!

I would love to be able to change pricing and menu items through the computer and syncing it to the other iPads.

iOS based so it's easy to learn and use. Cloud based so I'm able to see sales live without any delay. iPhone app is simple to navigate.

Even though it was iOS based, there wasn't an iPhone app that would allow you to ring in orders and I couldn't find a heavy duty holder that would also have enough room for the dymo card reader. The last few iOS updates really messed with the software - using sign on screen would close out the app, wifi kept disconnecting, etc.

Ease of use and functionality of the system is great

Process to split checks after order is difficult

Most of everything is a pro, especially how easy it is to split tables and bills

The biggest thing missing is the ability to view aggregated reporting on the cloud, followed closely by not being able to look at immediate on-hand inventory on the cloud

The software is easy to use and to train new staff on. It's also great for splitting off bills/per seat billing.

There are a couple of glitches in relation to the shifts. When I do a report for my payroll period I always have to include the previous and next days in my report because the shifts are out of line with the dates.

Portability, ease of set up and imbedded tools.

Customer support and lateness of product enhancements for credit card handling

Fairly intuitive, easy to program and make changes quickly. Provides significant helpful reporting functions.

There are a few features we would like to see that currently do not exist but they are not major ones. We have offered suggestions to the company and expect to see some of those ideas in the future.

Touch Bistro keeps very good track of my inventory and sales. Makes the back office management a much easier job.

Learning all the systems at my disposal is quite difficult because it takes too much time. Once in play, though, they are excellent.

I opened a new restaurant and found this system easy to install and easy to train staff on it. I would highly recommend to others

Don't know it is great . What I like least about this product is I'm required to write things I don't like and there aren't any

I like how the people behind the product know the product. Today too many customer services are short handed with clients and instead of finding the answers to solve a problem or question they pass it off. The POS system itself is easy to learn and provides a great interactive tool that customers like. Our speed time between bar, tables and kitchen has improved dramatically as waiters can order at one table and immediately go top another mean while the drink or food has already been sent to the appropriate area and in process of being made. Staff love they can spend a little more quality with the customers to make sure they have an over all great experience.

I am a little old fashion and would really like an online manual for everything not just troubleshooting, but the A to Z's

Easy to use. Great customer support. Can be used in mobile applications. Love the report features

Currently does not support Apple Pay payment option.

I love how easy it is to use, my waitresses say it is the easiest program they have ever had to learn. Support has been great. Love using the cloud menu feature they put in, helps me work from home and change my menu at anytime

When updates are made to the system I have had some glitches with the system, but support has tried to help get this fixed promptly

Simple interface.
Price Point of monthly subscription.

Once you buy in, you are VERY low priority for them. it takes weeks to hear back by email and hours to connect on the support line. This is all before even attempting to trouble shoot your issues.
Dev Team launches updates that arnt tested and working thoroughly. Wish i chose a different system off the bat.