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491 Reviews

- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Toast POS for Restaurants
Reviewed on 3/1/2023
We have had a great Toast experience overall. It is a vast improvement over our previous POS system...
We have had a great Toast experience overall. It is a vast improvement over our previous POS system and saves us a great deal of time by giving us important information in a concise, effective format.
Pros
The whole package is easy to use and provides a huge amount of valuable information. It also helps build sales with ordering and marketing options (some of which are at additional cost).
Cons
The initial installation required us to do a great deal of the set-up work, which required outside technical help. It also would have been nice to have someone present for an extra day or two to help with errors and changes. I am interested in rolling out Toast Order and Pay, but Toast can't locate a similar restaurant for me to model, which is causing delays in using this feature.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Toast Support needs a lot of "Support"
Reviewed on 22/12/2022
Overall I like using Toast and the various integration options, but if they cannot get better...
Overall I like using Toast and the various integration options, but if they cannot get better support solutions, they will conitnue to have angry merchants who wait weeks for solutions and have to spend time digging for their own solutions after Toast cannot help or refuses to help. In a fast moving business like a restaurant, having to wait weeks for support especially on issues that cause revenue loss is devastating and would be a reason to find another POS solution. If you're going with Toast make sure you have managers who are experts at troubleshooting and critical thinking because they will have to figure out problems themselves a lot and will have to be able to articulate in very simple terms to the support team what the issue is for it to be understood.
Pros
Toast software works pretty well, and has a lot of integration partners which is nice for a growing small business who is looking to integrate several different tech options.
Cons
The "Support" or lack there of leaves much to be desired. When I call support often times I am teaching or coaching their support people on what the issue is or how to fix it. They often sound like they are reading solutinos from a flip book and many times the solutions offered are not for the problem I am describing. I have to repeat myself more than 4 or 5 times for them to understand what the issue is and even then, it is painful to get them to understand the problem and offer me appropriate support.Further, I recently had a support issue that I had to call and email about for 3 weeks straight every day in which they continued to offer no support and today told me they refused to send me to the integrations department because the problem I was experiencing was not a toast problem. Turns it is WAS. I have never been refused support before. Very dissapointed in their support or lack there of.
Reasons for Switching to Toast POS
Price, integration opportunities, growth potential, ease of use- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Toast POS has been a nightmare
Reviewed on 3/8/2023
I was excited, but knew i made a huge mistake the day we went live, they ran out the door as soon...
I was excited, but knew i made a huge mistake the day we went live, they ran out the door as soon as we were hooked up with zero training, and it only got worse which is why i'm here.I have a 39 Year old restaurant with a pretty large menu, it wasn't easy to make the switch, but i did, and regret it.
Pros
The handheld device is nice, but i only ordered one, when i tried to send a second one back they told me to keep it, but still charged me for 2 ($100.00) month.
Cons
I was mislead by their sales team, it never felt right but i was sold on the 3rd party integration, once i found out they don't integrate, it took a month to find out the truth, but was still billed for things i didn't receive or use, even things like Caller ID (common 101 stuff with so called older POS companies) i understand they discontinued, but they still charged me for it, and refused to refund without a fight.Bottom line, this has been the single worst decision iv'e made as a small business owner, and it's not over yet, i'm still fighting to learn new system, a system i wish i never moved forward with. do your research, it's not always greener on the other side.If you're a huge company with multiple locations then Toast might work for you, you would also need to have a very small menu with very few modifiers for it to work and be worth it, but honestly after the huge expense monthly plus CC processing is it really worth it?
Alternatives Considered
Square Point of SaleReasons for Choosing Toast POS
I was under the impression they offered features that i found more valuable like 3rd Party Order Processing and Marketing, however by the time you add up all they have and charge you for it's 70% more than other companies, not to mention they don't actually offer things like 3rd party order integration, unless you use their drivers, that's not what i was told by sales team, now i'm stuck here, and they charged me fully right away and refused any refunds even though i did NOT get what i wanted, also charged me for Caller ID too which was new to they, they scrapped it after we went live, but still charged me and refused to refund.I wish Caller ID was the least of my problems.Reasons for Switching to Toast POS
What they offered to do and integrate, but they failed to integrate what they said, but still charged 100% right away and refused any refund.Response from Toast
Hi Andrew, Thank you for your review. We'd like to look into this further and will be reaching out shortly to get this resolved.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Satisfied user
Reviewed on 6/9/2023
Pros
The online access is the most important. Being able to make changes in real time with no service interruptions.
Cons
I wish I could process payments for customers on the desktop version. Same for gift cards sales.
Alternatives Considered
Square Point of SaleResponse from Toast
Hi Kelly, thanks for the positive review and for sharing your feedback. Join our online community at community.toasttab.com to connect with other restaurant leaders and get support from the Toast team.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Beware of their promises
Reviewed on 21/10/2019
After 6 months, I am not impressed. I am spending so much more money than I was before, and put in...
After 6 months, I am not impressed. I am spending so much more money than I was before, and put in so much effort and time into setting everything up, but nothing is ever on point with Toast.
Pros
Nice features and ways to set up the menu for ease of use by employees. User-friendly up to a certain extent.
Cons
Most of the features promised by the sales rep were all available at an extra cost, after paying a lot of money already for the system and the hardware, you have to pay extra for EVERYTHING. Their customer support is very unreliable, sometimes you have someone great who knows exactly what you are talking about, sometimes it seems like the person has never even used the POS before... They put you on hold for 10+ minutes at a time too.
Response from Toast
Hi Valentina, Jasmine from Toast here. We greatly appreciate your feedback as we strive to provide best-in-class customer support and offer solutions for all of our customers. We encourage you to reach out to your Restaurant Success Manager so we can help your business thrive on Toast.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Beware!
Reviewed on 8/1/2020
Pros
I signed on to Toast because they touted themselves as software specifically for restaurants so I thought it would be an easy transition. It was not. As a POS system the functionality is fine. Servers can ring in food and it prints where we tell it but good luck pulling even basic, typical reports any restaurant would need. A lot of the reports I would want are listed as possible but then they don't populate with actual numbers. Support has no clue. I can wait to talk to a support person for 20 minutes sometimes or even get a "we'll call you back" which comes 24 hours or more later which is such a bummer when I have a guest waiting for a check and I need support to do it. When I do get them on the line they know about as much as I do about how to work the software.
Cons
Toast talks big and presents a front like they know what they are doing but they don't seem to grasp even simple financial or restaurant concepts. Do your servers split tips with a bartender or other support staff? Too bad because you are going to need to create your own spreadsheet outside the system to do that and then tediously go day by day to get the tip info for payroll. It is significantly more expensive than what I was doing before and they forced me to buy all their hardware, like printers and tablets which is dumb. Any old tablet would work better than theirs because they have it locked so we can't play music through it or manage our Instagram account. The list of problem s is too long to even go into here. DO NOT GET SUCKERED INTO RUNNING PAYROLL THROUGH THEM. The payroll program is a complete and utter joke. They have no clue.
Response from Toast
Hi Kestrel, Mora here from Toast. Thank you for providing this feedback, we are continually working on improving our reporting, analytics, and Payroll platform, and appreciate hearing from you. To ensure performance, we will continue to recommend that you only run Toast software on Toast hardware. I'm sorry to hear you have been having trouble getting ahold of our Support team. If our line (617) 682-0225 is busy, please log on to Toast Central (central.toasttab.com) to chat with them live during business hours. I have notified your Restaurant Success Manager to inform them of the issues you've been having and they will be in touch.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Toast POS
Reviewed on 13/12/2022
Pros
Software is intuitive and easy to navigate. Customer Service people ramp up quickly.
Cons
Focused almost exclusively on table service restaurants. Features for quick service need to be enhanced. Improvements need to be made in the area of Order management and Throttling in the Quick Service environment.
Alternatives Considered
Aloha CloudReasons for Choosing Toast POS
Aloha was fraught with software and hardware glitches that caused significant downtime. NCR/Aloha is behind in tech advances. Cloud, Kiosk, online ordering. Support was horrible.Switched From
Aloha CloudReasons for Switching to Toast POS
Existing customers reported few hardware/software failures. Toast seems to be vested in new technologies.- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gft
Reviewed on 18/1/2023
I have had a wonderful experience with the system and with the staff in all departments
I have had a wonderful experience with the system and with the staff in all departments
Pros
The ease of use of the POS, the reports, payroll
Cons
There was nothing really I didn’t like I guess if I had to choose it would be the ability to contact the tax area of toast
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Kamiah Hotel Bar
Reviewed on 6/3/2023
Accountability for myself and my entire crew has been top notch with this program.
Accountability for myself and my entire crew has been top notch with this program.
Pros
Ability for Kitchen screen, Inventory, Daily Reports and summary, Ability to transfer tickets to other servers and servers availability to edit and add to other orders for busy evenings.
Cons
There really isn't anything I do not like about this software. It is an incredible program
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Toast POS System
Reviewed on 22/3/2023
Overall we are very happy with Toast.
Overall we are very happy with Toast.
Pros
Toast is easy, user friendly and supported.
Cons
Some of the support functions are out sourced and language can be a barrier
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Terrible Tech Support And Filled With Bugs
Reviewed on 24/10/2019
TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry...
TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry veteran on the owner's side for over a decade. Before that, I worked in the industry for another decade. Ask ten restaurants what they think of Toast, and 9 of them will tell you how awful they are. I know three off the top of my head who turned to Toast because we were using it, only to realize how awful the system is. Below are the reasons why Toast is a waste of money.
Pros
Affordable
Customer facing customization
Cons
1. Their technical support is AWFUL. Every time we have a major support issue- now only does it take them DAYS to respond via email, but they almost always find a way to deflect the blame.
2. You cannot process voids or refunds properly through the system. We have tried countless times to do this, only to have the ticket not void, causing the customer to file for a chargeback. Keep in mind, TOAST charges you a fee every time they have to refund a customer via a chargeback claim.
3. For TWO YEARS now, our delivery receipts keep printing to our self-ordering kiosk's printer instead of our cashier facing printer. TWO YEARS!
4. Every single time they do an update on their system, it almost always crashes, freezes, or goes offline, causing our employees to freak out when they can't get it back up and running.
5. Despite us paying a premium for our monthly subscription, they still cannot get the gift card or loyalty reward program working properly.
6. We have our delivery zone set to a certain zip code, yet we still receive orders outside of this zip code, causing customers to get upset with us.
Overall, from a price point, with how much your monthly subscription will run you and the amount of headaches and acid reflux you will deal with- it's not worth it. Go with Revel or Clover. Pass on this. You end up paying more in lost time, chargeback fees, and waste money on a subscription that doesn't even provide you with enough support.
Reasons for Switching to Toast POS
The price was more affordable and they gave us a discount.- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best POS out there
Reviewed on 14/12/2022
Overall, Toast is the most comprehensive POS, best value for the cost, and has great community...
Overall, Toast is the most comprehensive POS, best value for the cost, and has great community support.
Pros
Software is user friendly. It has vast functionality and great reporting. I also use Toast Payroll which has been amazing.
Cons
Support is not efficient. It is time consuming to get problems resolved sometimes. Also the equipment did not hold up well- possibly due to the volume of our business.
Alternatives Considered
Aloha CloudReasons for Choosing Toast POS
Constant issues. Toast combines all the different functions in one compared to the several others we had.Reasons for Switching to Toast POS
Cost- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to implement
Reviewed on 13/12/2022
It keeps me up to date in real time with what is happening in my restaurant.
It keeps me up to date in real time with what is happening in my restaurant.
Pros
The suite of features in the software make it easy to integrate into almost any restaurant environment. They have an excellent team to get you started and help you design your system to your specs. Email marketing and loyalty program have been great for us.
Cons
I am not very happy with the fact that we were forced to take on Toast as our payment processor! This is costing us way more in fees than my original "Interchange Plus" processing that I had through my bank. This is a little disconcerting and could add up to some major dollars in expense!
Alternatives Considered
Aloha CloudReasons for Choosing Toast POS
NCR did not support my existing system any longerSwitched From
Aloha CloudReasons for Switching to Toast POS
Cost and benefit analysis- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Toast--Support when you need it.
Reviewed on 16/5/2019
We are still early in the implementation of using Toast, but thus far I have been very impressed...
We are still early in the implementation of using Toast, but thus far I have been very impressed with their customer service and professional manner in which they have trained and supported our company.
Pros
I love that Toast supports their product. You can call and get someone on the line that will help you answer your questions. They also provide the hardware necessary to run their software. They are constantly updating their software to meet the needs of their users and are staying current with the technology. One option that is particularly useful to us is printing individual labels for each shake. In other words, we could have a bus of individuals come to our restaurant, and we need to print individual labels on each shake to identify what is in the shake so that it gets to the right person. In the past, we had to individually write on each cup.
Cons
The most difficult part to swallow is the fact that you have a monthly payment for the software--even if you are a seasonal business and only open for less than half the year. Toast will make some concessions for that, but it still seems costly since our other solution we used was free and pretty much did everything we needed short of printing individual labels for the shakes.
Alternatives Considered
Square for RetailReasons for Switching to Toast POS
We chose Toast over Square because of: 1. Dedicated support 2. Individual labels for each shake 3. Text notifications to customer when their food is done 4. More reliable KDS (Kitchen Display Systems) 5. Much larger and more functional KDS screens- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Toast is best POS we have ever used!
Reviewed on 13/12/2022
This has hands down been the best experience with a POS company and software that I have had in...
This has hands down been the best experience with a POS company and software that I have had in over 35 years in the industry.
Pros
Functionality, ease of use, price, adaptability, continues upgrades with additions of new features, ability to request features
Cons
Customer phone service is very poor. Often get new and/or not well trained agent.
Reasons for Choosing Toast POS
Unhappy with the features and price of Heartland. I compared over a dozen POS systems over the course of 2 months before deciding that Toast would be the perfect fit for us.Reasons for Switching to Toast POS
Better features, better price, and best of all it was the most all in one solution- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best & Most Efficient POS System we have used in our 27 Years in Business
Reviewed on 13/12/2022
The best POS system we have ever used. It provides all the tools we need to run our small business....
The best POS system we have ever used. It provides all the tools we need to run our small business. We will never go back and I love that you guys are constantly adding more features.
Pros
Online Ordering, reporting, ease of Menu updates, delivery by DoorDash… there is anything that I’m not impressed with.
Cons
Truly nothing… I absolutely love all the features that Toast offers
Alternatives Considered
Square Point of SaleReasons for Choosing Toast POS
Toast is way more technologically advancedSwitched From
HungerRush 360Reasons for Switching to Toast POS
For a pizzeria it offered way more options… square just wasn’t as flexible with pizza combinations and delivery services- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love Toast!
Reviewed on 20/12/2022
My overall experience with Toast has been great. We love doing business with you.
My overall experience with Toast has been great. We love doing business with you.
Pros
I love that i can change a button on a dime, update prices easily and the customer service is friendly to work with and always helpful.
Cons
I don't like that during a power outage that there isn't a battery backup on the system so my staff can still update their tips before the 4:00 am batch out time for credit card processing. We recently lost power for almost 48 hrs and we were open, there was not really any plan in place per Toast. We cant just not pay our staff their hard earned tips.
Alternatives Considered
1BreadcrumbReasons for Switching to Toast POS
its a better system, with better customer service.- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The best solution for restaurants
Reviewed on 14/12/2022
We built an entirely new concept around the functionality of Toast, with kiosk ordering, multiple...
We built an entirely new concept around the functionality of Toast, with kiosk ordering, multiple prep stations and integrated online ordering (from a third party vendor). While we have things working, there are multiple aspects of the workflow that prevent us from being as efficient as we'd like.
Pros
The ease of setting up menus and distributing orders to prep stations and expeditors.
Cons
The blindspots in the functionality with respect to complex operations like ours.
Reasons for Choosing Toast POS
Old system was outdated and couldn't handle the complexity of our operation.Reasons for Switching to Toast POS
Best suite of functionality for the price point, and the most modern infrastructure.- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Disappointing
Reviewed on 25/6/2020
Below average. They've kept the software running at all times and that's a huge plus. However,...
Below average. They've kept the software running at all times and that's a huge plus. However, they are charging top dollar and we were expecting a fantastic product. The product is only OK. The service has been spotty; at times good, at times not.
Pros
The POS portion is solid. It's generally easy to use. It's been up about 99.9% of the time which is not true of all software. The people we have dealt with there have been nice and responsive.
Cons
The back end of the software is poorly designed and written. The inventory module is laughably bad; looks like it was designed and written by a college kid in a couple hours. The reporting is also not well thought out. More than once we've found the only option for a pretty standard report is to download data into Excel and manipulate it ourselves. There is no accounting application and no interface with Quickbooks. Generally it looks like a solid group designed the POS and then those people left or started working on other things.
The service during the Covid 19 pandemic has been awful. It's nearly impossible to reach support and honestly makes me wonder if these guys are solvent. We had two management contacts that we would call in cases where we had support issues. Now both of those people have been (apparently) laid off. When we called support the last time, the recording warned that there were 33 people ahead of us in line. I've waited for an hour and eventually given up when there were only 12 ahead of me.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great POS
Reviewed on 15/6/2023
Pros
Toast is a very easy-to-use and intuitive POS. It was a great change from a legacy platform, and a brief stint with another terrible platform. Team picks it up very quickly.
Cons
Wish the handhelds had a longer lifespan. We spent a lot of money on them just prior to covid, then shut down for more than a year. Upon reopening many of them had issues with card readers, batteries and a new model was released. Wound up being many thousands of dollars spent only to be on the cusp of needing to replace them all.Wish there was more flexibility with an enterprise system. It would be nice to have more local customization while maintaining a brand database.
Reasons for Choosing Toast POS
Our last solution was absolutely horrible.Response from Toast
Hi Leo! Glad to hear that you're finding Toast easy-to-use. We appreciate the feedback. If you haven't already, join our Toast Community at community.toasttab.com to connect with other restaurant leaders.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
A disastrous experiment
Reviewed on 18/2/2021
The initial sales experience was exhausting. It's like they hire people from the mattress stores:...
The initial sales experience was exhausting. It's like they hire people from the mattress stores: they quote you prices at 4,000% of what they need and then call you constantly, coming down.
The equipment's sleek and they're good at helping with installation. But if you're a small outfit like mine, they probably sold you twice as much stuff as you need.
Pre-pandemic the customer service was on point. But then the Toast-Go that my coffee shop relied on (the mobile unit we used in our drive-thru window) crapped out; it just stopped charging. They sent me another one, but for five days or so the speed of our drive-thru service was significantly impaired.
Then the new Toast-Go crapped out: it just didn't charge anymore. Same thing. This time it was impossible to reach customer service. Apparently they laid off most everyone in COVID April. Maybe it was possible if you could wait on hold for a couple hours. There is no "callback" function on their customer service line: you have to listen to the music.
Through their awkward online customer service mechanism, I suggested they send me another MobileGo but let me hang onto the current one, in case it started charging again (the previous one had done this, after several days of lying dead, before I had to send it back). They never got back and ended up charging me for the new piece in spite of my warranty.
The new one crapped out. I canceled my contract. They're making me buy it out for $33 a month x 20. I hate Toast.
Pros
The UI is pretty intuitive and the reporting is very solid.
Cons
It failed constantly. They're charging me anyway.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Toast is really a great system easy & saves time. Problems false promises from sales rep & cc...
Reviewed on 26/3/2018
Pros
That is super user friendly. Fast and overall a great system. Seriously aside from what I write in the CON section. Toast REALLY is the best software POS system I have worked with. Hands down.
Cons
The credit card processing fees they initially promise you they can match your current rates which they DO NOT its a LIE. Then customer service never gets back to you or passes you on to someone else then someone else and someone else. Never follow through with their promises and never can get ahold of your sales rep and he doesn't reply or follow through when you finally do get him on phone. Beware they will not match your credit card rate like they promise you. They will overcharge you if you don't watch exactly what they are taking out of you bank account. You will get charged for modules they say they will " give you for x amount of months free" and then continue getting charged and have to wait months and months and make a million phone calls to try and get your money back for 'free trials they charged you for and your money back for when you told them you didn't want them at all after "free trail" and they continue charging you. Biggest advice is get your credit card rates in clear upfront writing and sit down and figure it out. Make sure they are not screwing you. Because its not only happened to us but several other businesses.
Response from Toast
Hi Theo - It's great to hear that Toast has saved you time and made the business more efficient. We strive to make merchant processing as transparent and straightforward as possible. It's great advice to discuss rates upfront and get the clear rate breakdown. Please work with our Support team to address your concerns. We want to find a solution that works for you.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Toast is great
Reviewed on 7/8/2023
The initial hump is really difficult to overcome, but toast is great once you start using it. I...
The initial hump is really difficult to overcome, but toast is great once you start using it. I imagine it would be a lot more difficult if I didn't have any technical knowledge.
Pros
The ease of use for beginners is great. Very simple for new staff to start using with little training.
Cons
The install is very complicated with little help. Setup could be a bit better.
Alternatives Considered
SpotOnReasons for Switching to Toast POS
I signed the contract first.Response from Toast
Hi Hunter, thank you for your feedback. We're happy to know that we're meeting your needs as beginners. If you're looking for additional support, please join our new online community at community.toasttab.com. We hope to see you there!
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
The functionality is perfect, the credit cards fees and the customer service are terrible
Reviewed on 13/1/2022
great when your buying, lots of turnover in account management, and customer service is non...
great when your buying, lots of turnover in account management, and customer service is non existent when you have a real issue... you just have to deal with it until they decide to call you during your rush, so you can't take the call and then you start all over again.. LOL
Pros
functionality. We have used for 10 years about, since they started I guess we are early adopters. It has truly developed into a great pos, with lots of flexibility. The online ordering portal is second to none. Though they should have some features, like car color and make type options.
Cons
Credit card fees for card not on hand is exorbitant and you can't use other cc companies with this software/tablet. The customer service might be the worst I have ever experienced. "we will escalate this to tier 2" blah, blah, blah.. hilarious. We have a mountain of open cases. Our first pos was with a local guy who built his own software. It was incredible how flexible the software was. It even downloaded directly into our quickbooks without any third party having to do translation. Amazing!! ultimately he retired and never took the software to the next level. Too bad.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Toast at FCD
Reviewed on 19/12/2022
Toast takes the guess work out of what's moving and what's not, who is producing and who isn't. ...
Toast takes the guess work out of what's moving and what's not, who is producing and who isn't. Tips tell me if my server is worth keeping. I have been satisfied with them overall.
Pros
The analytics and reporting are fantastic. Getting Toast go's for your servers allowed me to cut back on server staff and the servers make more money because they can turn 3 times as many tables
Cons
Their set up map for delivery is garbage, if you plan on having delivery go with a different system. They have been telling me for 3 years they are going to upgrade and instead we have 3rd party integration with delivery services which are way over priced.