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436 Reviews

- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Toast is a modern and still growing POS and restaurant management product
Reviewed on 28/3/2019
Toast has helped us organize and stay nimble through aggressive company growth. Looking forward to the next period with Toast where we adopt their HR, payroll, and scheduling features.
Pros
Toast allows users to log on to its website to edit menu items, run reports, track punch-in's. In the past, POS systems were loaded into desktops in the back office. It's so refreshing to update, edit, and from anywhere because it's based off a website.
The devices that Toast has selected for installation in the restaurants are modern, slim, and highly functional.
Cons
Toast can slow down, which isn't good news when the restaurant is busy.
The sales tracking is still not as robust as I would hope from a product that does so much else so well. For instance, it can be hard to get results on the sales of a menu item for an entire year.
Response from Toast
Hi Heather, Jasmine from Toast here. I'm thrilled to hear you are seeing the benefits of a cloud-based software and enjoy our hardware. We also look forward to continuing to work with you and helping your restaurant thrive!
- Industry: Hospitality
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
I'd give it a 10 but then it would be perfect!
Reviewed on 21/8/2020
Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.
Pros
I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.
Cons
As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.
Reasons for Choosing Toast POS
We needed to have a better system than the old one we were using, as in most places. Toast offered the package at a wonderful price and the system supports the costs.Switched From
NCR AlohaReasons for Switching to Toast POS
Price, support, system useResponse from Toast
Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Horrible software and platform
Reviewed on 28/1/2023
Pros
This platform is not user friendly and does not provide anything more than other providers
Cons
The customer support is really poor. Online chat guys do not have enough knowledge and experience. Toast does not care about its customers. They promised me price match but they did not accept it. I asked them to eliminate a couple of subscriptions from my account two months ago. They did not take it serous and keep charging me each month for it. This company and platform is horreble. Stay away from this platform. There are a lot of bug in their platform and is not user friendly. Stay away from this processing fee company.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The first year with Toast
Reviewed on 20/12/2022
Compared to my past POS systems this is by far the most user friendly system and It keeps me updated. I am constantly finding new things I can utilize. My staff was also able to adapt to the new system easily. They are constantly showing me new things.. Millennials lol. I am sure with more time I will better understand the system and be able to use more of what it offers as I find it.
Pros
It is very user friendly. It is built that I can search for most of the things I may be questioning. The toast training videos were very helpful in the beginning. I like that I am able to find all of the reporting numbers I need as well as the guest engagement. Being able to send email campaigns directly from the system is a game changer. The pre loaded templates are super helpful as well.
Cons
That I did not have someone to actually help me with the initial stuff. We did not get help with end of day paperwork. The reports were off for an entire week until I noticed a discrepancy in the numbers. We Do counter service with a tip pool so we need overall numbers not numbers that I find after deductions. I also Cannot find a way to remove the Tip pool servers tips in my tip pool numbers. I need them to not be part of my final numbers for payroll purposes.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best-In-Class Cloud POS out there!
Reviewed on 14/12/2022
Pros
Toast is at the cutting edge of development and understanding of their customers. Their products are always customer-centric and are light years ahead of competition!
Cons
As with any organization, fast growth means lots to update, but they are handling this well. Support could be better too.
Alternatives Considered
Revel SystemsReasons for Choosing Toast POS
Nobody wants to use Windows 95 UX in a year that starts with a 2.Reasons for Switching to Toast POS
Ethernet hardwire >>>> Wifi only- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to implement
Reviewed on 13/12/2022
It keeps me up to date in real time with what is happening in my restaurant.
Pros
The suite of features in the software make it easy to integrate into almost any restaurant environment. They have an excellent team to get you started and help you design your system to your specs. Email marketing and loyalty program have been great for us.
Cons
I am not very happy with the fact that we were forced to take on Toast as our payment processor! This is costing us way more in fees than my original "Interchange Plus" processing that I had through my bank. This is a little disconcerting and could add up to some major dollars in expense!
Alternatives Considered
Aloha CloudReasons for Choosing Toast POS
NCR did not support my existing system any longerSwitched From
Aloha CloudReasons for Switching to Toast POS
Cost and benefit analysis- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Toast is best POS we have ever used!
Reviewed on 13/12/2022
This has hands down been the best experience with a POS company and software that I have had in over 35 years in the industry.
Pros
Functionality, ease of use, price, adaptability, continues upgrades with additions of new features, ability to request features
Cons
Customer phone service is very poor. Often get new and/or not well trained agent.
Reasons for Choosing Toast POS
Unhappy with the features and price of Heartland. I compared over a dozen POS systems over the course of 2 months before deciding that Toast would be the perfect fit for us.Reasons for Switching to Toast POS
Better features, better price, and best of all it was the most all in one solution- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
An Affordable Alternative to Aloha and Micros
Reviewed on 2/8/2020
A perfect system for a small restaurant with a lot of very handy features. They are extremely flexible with pricing options.
Pros
TOAST is a solid point of sale system available for a very reasonable price. Adding, editing and removing menu items can be done quickly and remotely. Printer routing and other back of house set up is a breeze. Customer service staff is well trained and very reliable.
Cons
Not really designed for large scale/ high volume operations. KDS screens have some issues.
Reasons for Switching to Toast POS
Was able to negotiate a great price and has some really fantastic features.- Industry: Industrial Automation
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great For Restaurants
Reviewed on 25/5/2022
It’s a great option but geared more toward restaurants and food delivery. Amazing interface that is clean and modern!
Pros
I loved a lot of the features of this software but my favorite was the user interface. It was so sleek and modern and very straightforward to use. Lots of great features to make transactions go smooth.
Cons
I was frustrated that it is more suited for just restaurant use as I really wanted it to work for my business.
Alternatives Considered
KORONA POSReasons for Choosing Toast POS
I was looking for something more modern and minimalist.Switched From
SpotOnReasons for Switching to Toast POS
I thought the interface was a lot nicer.- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Learning curve
Reviewed on 22/7/2019
decent, not thrilled
Pros
There are a lot of features and functionality with Toast, how to use them is another thing
Cons
Not very intuitive to use. Also i have not been able to get ahold of customer service
Response from Toast
Hi there, Jasmine from Toast here. If you're having trouble reaching Toast Support over the phone, log on to Toast Central to chat with them live during business hours. This is also where you can find Toast University, a library of all the training courses you need to be successful with Toast!
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Terrible Tech Support And Filled With Bugs
Reviewed on 24/10/2019
TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry veteran on the owner's side for over a decade. Before that, I worked in the industry for another decade. Ask ten restaurants what they think of Toast, and 9 of them will tell you how awful they are. I know three off the top of my head who turned to Toast because we were using it, only to realize how awful the system is. Below are the reasons why Toast is a waste of money.
Pros
Affordable
Customer facing customization
Cons
1. Their technical support is AWFUL. Every time we have a major support issue- now only does it take them DAYS to respond via email, but they almost always find a way to deflect the blame.
2. You cannot process voids or refunds properly through the system. We have tried countless times to do this, only to have the ticket not void, causing the customer to file for a chargeback. Keep in mind, TOAST charges you a fee every time they have to refund a customer via a chargeback claim.
3. For TWO YEARS now, our delivery receipts keep printing to our self-ordering kiosk's printer instead of our cashier facing printer. TWO YEARS!
4. Every single time they do an update on their system, it almost always crashes, freezes, or goes offline, causing our employees to freak out when they can't get it back up and running.
5. Despite us paying a premium for our monthly subscription, they still cannot get the gift card or loyalty reward program working properly.
6. We have our delivery zone set to a certain zip code, yet we still receive orders outside of this zip code, causing customers to get upset with us.
Overall, from a price point, with how much your monthly subscription will run you and the amount of headaches and acid reflux you will deal with- it's not worth it. Go with Revel or Clover. Pass on this. You end up paying more in lost time, chargeback fees, and waste money on a subscription that doesn't even provide you with enough support.
Reasons for Switching to Toast POS
The price was more affordable and they gave us a discount.- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Toast--Support when you need it.
Reviewed on 16/5/2019
We are still early in the implementation of using Toast, but thus far I have been very impressed with their customer service and professional manner in which they have trained and supported our company.
Pros
I love that Toast supports their product. You can call and get someone on the line that will help you answer your questions. They also provide the hardware necessary to run their software. They are constantly updating their software to meet the needs of their users and are staying current with the technology. One option that is particularly useful to us is printing individual labels for each shake. In other words, we could have a bus of individuals come to our restaurant, and we need to print individual labels on each shake to identify what is in the shake so that it gets to the right person. In the past, we had to individually write on each cup.
Cons
The most difficult part to swallow is the fact that you have a monthly payment for the software--even if you are a seasonal business and only open for less than half the year. Toast will make some concessions for that, but it still seems costly since our other solution we used was free and pretty much did everything we needed short of printing individual labels for the shakes.
Alternatives Considered
Square for RetailReasons for Switching to Toast POS
We chose Toast over Square because of: 1. Dedicated support 2. Individual labels for each shake 3. Text notifications to customer when their food is done 4. More reliable KDS (Kitchen Display Systems) 5. Much larger and more functional KDS screens- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best & Most Efficient POS System we have used in our 27 Years in Business
Reviewed on 13/12/2022
The best POS system we have ever used. It provides all the tools we need to run our small business. We will never go back and I love that you guys are constantly adding more features.
Pros
Online Ordering, reporting, ease of Menu updates, delivery by DoorDash… there is anything that I’m not impressed with.
Cons
Truly nothing… I absolutely love all the features that Toast offers
Alternatives Considered
Square Point of SaleReasons for Choosing Toast POS
Toast is way more technologically advancedSwitched From
HungerRushReasons for Switching to Toast POS
For a pizzeria it offered way more options… square just wasn’t as flexible with pizza combinations and delivery services- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
New Restaurant - so glad we made the switch before opening
Reviewed on 5/12/2022
Great product, I tried to implement another POS system for months prior to opening. It was so cumbersome, I switched to Toast last minute and have been extremely happy with the system.
Pros
It was seamless it integrate our products onto the software prior to opening. The kitchen display screen is a lifesaver. Customer service for the POS and Payroll has been outstanding. Getting help when we needed has been amazing.
Cons
User permission levels are clunky to implement, as well modifiers for food items. Also, the integration of the POS to the Payroll. I have to manually delete hours every payroll for all employees on salary. They still needed to clock in to use the POS, so it records their hours, thus causing me to have to delete it while doing payroll. Seems like an easy glitch to fix, but nothing available yet.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
systems that help deal with labor shortage
Reviewed on 19/12/2022
Toast has made our business easier to operate. Program it to be intuitive and supply the answers you staff need when guests ask common questions.
Pros
hand helds and their ease of use. Service staff can take care of more guests more efficiently and spend more time with the guest rather than running back and forth to the terminals to input orders.
Cons
can't think of anything at this time, it works well for us
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
A Nightmare from Day 1
Reviewed on 14/10/2022
Customer service is abysmal. We got a hard sales pitch from their rep, and they knew we needed a seamless launch, as we have two busy locations. After several weeks of discussions and group calls with their rep, we were all assured by Toast rep, before launch date, that everything was set to go, no additional settings or tweaks would be needed. As it turned out, there were MANY essential steps that were never explained in advance. When I called the rep, and asked if she could do a one-on-one site visit to troubleshoot and complete setup (as other companies do!!) she rather snottily said, "I'm the sales rep, not customer service. We have a 24/7 sales line if you have problems." I asked to be referred to our dedicated service rep -- again, something every other company we deal with has -- and was told they don't offer that, only their 'help line.'!! When I expressed surprise, she got obnoxious and said "Well, we are the leader all over the world so we must be doing something right." Being that the setup is VERY un-user-friendly and counterintuitive, we were appalled, but had already invested a huge amount of time getting our online ordering transitioned to Toast and invested in the equipment, so decided to try to make it work. Ongoing, it's customer support, along with system function, has been terrible. Equipment has been gitchy and we've had many times where back of house functions misfire. It's been a disaster for our takeout orders, we've lost customers & $
Pros
It initially fulfilled our need to have orders print out directly in kitchen and for system to integrate with delivery services and online ordering...
Cons
1) Overly complicated for our front of house management 2) Customer service is abysmal - there is allegedly a 24/7 help line, which is NOT always available. There have been times when we had major system issues during busy hours and had to leave message to wait for a callback. Unlike every other b-to-b service we use, they don't have dedicated customer reps - all the manpower is in sales, and once they've got you installed -- even before successful setup -- they drop you. Bait and switch. 3) Proprietary equipment is expensive and prone to errors/breakdown
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
I have gone from recommending TOAST to experiencing extreme frustration w/ terrible customer...
Reviewed on 21/7/2020
Additional CONS that didn't fit in the above box:
*Unable to offer discounts for particular items online. Let's say you want to promote a particular food item that week and want to offer 50% off that item ONLY...can't do it. You can discount the ENTIRE check or offer a BOGO, but no way to discount specific items.
*Can't use APPLE devices with Toast, only Android
*Unable to have a popup or a visible way to notify a customer of something when online ordering. For example, sorry, but we are out of this item or here's how we are doing curbside pickup, etc. There is only a teeny, tiny way to notify guests with a small banner atop your page that no one sees. (but Toast is happy to have their popup promoting their app on your restaurant page.)
*Toast App promotes all business, not just your personal restaurant so if you advise your guests to download it, they might be tempted by other restaurants they see when logging in.
*Toast's NEW online ordering has a complicated drop down menu that causes guests to struggle. If you have a drink menu, an alcohol menu, a breakfast menu, etc. then the guest has to find a small dropdown and toggle between the menus to complete her order. 1. She man never see the drop down, think menu is quite limited & the restaurant loses revenue. 2. She may find the drop down but has to toggle
Pros
*user friendly
*online reporting accessible from anywhere
*online food ordering
*easy to add menu items
Cons
*excessive hold times to reach support, ie: more than one hour and no way to email support anymore (as was the previous system.)
*no way to reach support via email, even when Toast emails a restaurant, the restaurant can't reply because the email gets bounced back...instead you have to get off email, find a computer, log in and navigate to support, find the case and respond there. This is a big problem when managers are not on site at the restaurant but still managing a support issue.
*support cases opened on their online platform are not addressed and no one calls restaurant to resolve
*No way to email a receipt to a guest until AFTER they have paid and the transaction is over...a big problem for CATERING needing preapproval.
*Upsell feature with online ordering has Toast making strange pairings. For example, the restaurant guest orders a breakfast sandwich and Toast suggest an upsell of a bottle of salad dressing (instead of a breakfast side)! Only Toast can control the upsell so the restaurant can't promote the items it wants to promote.
*Handheld device does NOT support ApplePay.
*ApplePay on POS terminal is additional. Actually, a lot of things with Toast cost more money than what sales tells you up front.
*No way to comp a gift card online and email it to a guest from Toast Central online.
*No way to offer a promo code on your online gift card sales....like during the holidays when you want to offer gift cards for a certain percentage off the regular price.
Response from Toast
Hi Elizabeth, Mora from Toast here. I'm sorry this has been a frustrating experience. The process for applying relief credit does involve multiple internal teams, so thank you for working with our Customer Care team to resolve this. We have been investing in growing our Customer Care team to address the concerns of our community, but we recognize that we still have work to do. Thank you for this feedback, it's helpful to hear what areas need improvement.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We love Toast POS!
Reviewed on 20/12/2022
Keeping our menus in sync with what is actually available, an easy-to-use app, and plenty of modifications to menu appearance/organization/labeling are some of our top priorities. As we have added additional locations for our business, keeping active employees and menus accurate across locations has been a learning curve, but overall the functionality of Toast between locations has been very good. We love using Toast and recommend it highly whenever we can!
Pros
This software is incredibly user friendly. Anyone can learn how to use all the functions of Toast if they're willing to go through the plentiful help articles and/or watch the videos. Toast is easy to edit, easy to organize, and the app works much better than other mobile apps we've used for our coffee shop. The reporting options are very helpful, managing active employees, time entries, and menu organization is all very simple!
Cons
If I could change anything, it would be me to make absolutely everything 100% customizable. The only complaint I've ever had with Toast is there are a few things over the years we've wanted to tailor specifically for our business and its locations, but haven't had the ability via Toast. However, there are new features being added consistently, so I have no doubts that the Toast team is committed to making the software as best as it can possibly be.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Cloud is the future
Reviewed on 4/1/2023
I have personally, been a Toast user for over 10 years and have seen the progression and realized what a great centralized system such as toast POS can do for the operation and control of our business, providing the nuclear us for various peripheral’s they give us insight into our total operation
Pros
Toast software is updated. Constantly, I find this refreshing and knowing that new features and securities are always top of mind from the engineers, we constantly submit future requests to help provide valuable input on the usefulness in the marketplace.
Cons
Often times, toast engineers, create features are pathways to solve issues, and Toast could do a better job at leading the operators know that these features exist, and the problem-solving is built-in
Reasons for Choosing Toast POS
Functionality, reliability, and featuresReasons for Switching to Toast POS
Price features and trust- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Toast POS for Restaurants
Reviewed on 3/1/2023
We have had a great Toast experience overall. It is a vast improvement over our previous POS system and saves us a great deal of time by giving us important information in a concise, effective format.
Pros
The whole package is easy to use and provides a huge amount of valuable information. It also helps build sales with ordering and marketing options (some of which are at additional cost).
Cons
The initial installation required us to do a great deal of the set-up work, which required outside technical help. It also would have been nice to have someone present for an extra day or two to help with errors and changes. I am interested in rolling out Toast Order and Pay, but Toast can't locate a similar restaurant for me to model, which is causing delays in using this feature.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
The functionality is perfect, the credit cards fees and the customer service are terrible
Reviewed on 13/1/2022
great when your buying, lots of turnover in account management, and customer service is non existent when you have a real issue... you just have to deal with it until they decide to call you during your rush, so you can't take the call and then you start all over again.. LOL
Pros
functionality. We have used for 10 years about, since they started I guess we are early adopters. It has truly developed into a great pos, with lots of flexibility. The online ordering portal is second to none. Though they should have some features, like car color and make type options.
Cons
Credit card fees for card not on hand is exorbitant and you can't use other cc companies with this software/tablet. The customer service might be the worst I have ever experienced. "we will escalate this to tier 2" blah, blah, blah.. hilarious. We have a mountain of open cases. Our first pos was with a local guy who built his own software. It was incredible how flexible the software was. It even downloaded directly into our quickbooks without any third party having to do translation. Amazing!! ultimately he retired and never took the software to the next level. Too bad.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Toast Toast Toast
Reviewed on 22/12/2022
I think that overall I enjoy Toast, I am not looking to change over to anything new. I really dislike the tech support side. I had an issue that took 4 months to resolve that seriously impacted my business and I kept having to re-explain my issue over and over again and call multiple times a week for answers. I also have have pretty incompetent people not able to troubleshoot with me over the phone and I am on the phone with an issue no less than an hour, which really makes it difficult for me to do my job considering I have one screen and I need to be present for my customers. I had no help setting up any of my devices and ended up doing it completely by myself, which, of course, there were some initial kinks to work out. Aside from tech support, it's been easy to use for the most part and I find that it helps my business a lot.
Pros
I love the back end use of toast, once you understand how to set up the menus, it is really easy to go in and make changes. I love the ability to compare sales from any date, and I love the daily/ weekly break down all in one area. It's also very user friendly when ringing up customers, once it is all organized, it's quick and efficient.
Cons
Some of the lesser used components are overly complex like the sales categories and how to make changes and groupings. Assigning comp buttons doesn't always work. I just wish that there had been more help upon set up.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
system is poorly developed and fragile
Reviewed on 9/4/2022
TERRIBLE!!! It was halfway decent when we started but their menu development was terrible. they need to survey restaurant users about how much the system has deteriorated over the past 2 years. I would never recommend this system to anyone
Pros
nothing.....everytime there is any change or system maintenacne, everything falls apart.
Cons
UNRELIABLE!!!!no one in TOAST can troubleshoot because system has gotten too complex and no documentation exists. they keep patching and adding and it's a total disaster. our printers are always messed up!!!! we never know if the system is going to work or not. the reporting is terrible!!! phone support is poorly trained if at all.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good but could be better
Reviewed on 4/1/2023
Over all our experience is positive. Being able to extract data from sales & labor is a big help in budgeting for future sales periods
Pros
The ease of updating menu products, employee information and setting up specials/time specific sales. Also the ease to correct transactions & issue refunds is a pro.
Cons
There are some features that could be implemented. Adding drink / food recipes look up to the menu item button would be very helpful. Also adding a generic calculator app for the staff to access would also be very helpful
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Toast POS
Reviewed on 19/11/2020
Very good Despite the few technical difficulties that occur at times .
Pros
This POS system is much more advanced compared to others I have used prior. There are many options for inputting whichever items and functions are needed within your business. The overall appearance of this software is much nicer. I also enjoy how user access changes with position ranking, and verification can be implemented for certain features which helps to deter possible theft or misuse. The sales reports are also extremely thorough
. Overall, this is a great pos system for all occupancy levels.
Cons
There have a been a few issues with the connection dropping/printer not receiving orders despite our internet working fine. This has caused quite a few times of commotion due to our high volume occupancy levels which left our kitchen backed up for at least 30 minutes to an hour depending on how fast customer service could resolve the issue. Of course since it is an app it will be prone to crashes, but it is extremely inconvenient when it happens during a rush.