NCR Aloha Reviews

Device compatibility across windows workstations. Ease of end user use and ease of basic programming.

The worst part for us is the lack of the ability to push out changes to terminals without doing a complete system refresh and taking the entire FOH down for > 3 minutes. Often we'll notice a price or an item issue during business hours and have to take the whole FOH down just to update a modifier or something of the like. Also, there's no compatible tablets that work with chip and pin to line bust and run faster drive thru service. That's more of a hardware issue for sure, but it's a real sour note for us. Additionally the IBER process seems to be pretty fragile when using third party services like omnivore and even above store reporting suites. We'll have an IBER crash at least once a week during a busy shift.

I like the ease of use. Even a brand new employee of a company can jump right in and use this intuitive software. Also you can use it as an in house system or could based.

Setting up in house can be more confusing if a restaraunt or store is doing it themselves. Takes a little bit of tech knowledge to setup.

Weekly and summary reports are easy, clock ins are easy to adjust. Having the ability to temporarily disable a menu item is great.

It takes multiple steps to change a menu, and to add items. You have multiple cash out sheets, so it is complicated to count out at the end of your shift

I’ve been using this POS system for 4 years and it didn’t take long to understand how it works.

This software will glitch from time to time when pressing certain command buttons.

The dependability it provides; rarely does it crash if ever.

complicated to make changes and some features (take out module not well integrated).

It's easy to use for servers Programming is ok when you get use to it. they layout is nice
there needs to be a local help desk its all directed

Never stays online, system goes down all the time terrible. no one wants to properly fix it they want to pass it on via email and leave you with no system

I really like the reporting module and its automatic reports

Week inventory management system could use improvement

Very fast information
They get what you want

too many emails

Ease of usability for Front of house
Reliable
Industry Standard/ Familiarity
Good customer service if you pay for that service

Outdated software
Limited additional software upgrades
Lack of reporting options/ We use secondary program to generate reports (CTUIT)

I can edit most things on my own, and the ease of changing things in the POS is fairly simple. The ergonomic design makes it easy for staff to use.

I think the customer service sometimes lacks, in terms of getting through to the right person to help and then the problem never truly being resolved. Some of the buttons I have needed in the past, are not allowed on my end and I have to call and have someone add them to my end which is silly.

The Aloha system is easy to use, easy to update, and is stable.

I would like to see Aloha partner with large delivery companies to develop a seem less software addition for incoming orders. It also would be nice to see Configuration Center have an option for live screen view when you are building out menus.

Ease of use for servers in that the categorization and screens are easy to follow and remember. The checkout feature for daily data capturing is also very usefull.

Back of the house programming. Changing buttons and designing screens, along with changing the footer on the customer ticket, is too difficult to navigate easily.

Have used full service, QSR, and mobile pos products and always have been satisfied. Hosted services are a huge plus. Customer support is always painless and quick to produce a solution.

A little pricey but worth paying. If app is implemented it is based off POS database making some changes to the app not feasible

Robust - does a lot of things. In fact does more than we know how to do.

Too complicated - not intuitive. Take a long tome to understand it. And - after using for 15 years - we still done know all it can do.

Saving time , easy to use , very user freindly

at the beginning there was several customization that was required more that what was planned

Easy to use
User friendly
Easy to have employees do things alone

Back of house not as user friendly as others

Of all of the systems I've used in restaurants, Aloha is by far the most easily learned and widely used. Employees with food service experience are likely already familiar with the interface. Changing items in the menu is a breeze.

I wouldn't say it's the prettiest system, I am not sure if there are newer versions with a nicer looking interface, though. I wouldn't suggest having this screen facing customers (which I often see in restaurants) because of this.

when the computer it worked it was very stable system, i think its rediculas that i need to write one words of positive when it isnt a positive experience

service is awful- cant fix all the problems, we had credit card processing issues and checks double printing on multiple kitchen printers. sometimes just switching out the unit isn't the solution. We have called and emailed for weeks and problems are not being resolved.

it is very flexible and configurable, it is easy to use and learn for the servers.

it is not always stable, and can be very buggy. It was great 10 or 15 years ago, but they have not kept up and the software is plagued by old code.

They have all the basic functions. I don't really have a good thing to say about this company and system.

Legacy system, not user-friendly. The color of the screen is also ancient.
Never seen a customer service response this bad. We run a restaurant, and time is money.

It is easy to use for front of house staff. The hardware is durable. If all you have is one small bar with no plans to grow it's fine.

A nightmare for office staff. No software updates ever. Terrible customer service. If you have multiple locations it's a terrible idea to have this.

A restaurant POS system powerful enough to run an entire restaurant on. Aloha is definitely an easy-to-use software. The core features are designed specifically for restaurant success.

The cost is really the only cons that I could say for the software, however, with that said, you get what you pay for.

The staff that supplied it, rude , unhelpful, always out to rip you off. No service support unless you pay ridiculous fees

Asking the right questions to the right people, NCR can pretty much do anything we request. We use most of your product, including take out and delivery. I like that everything is integrated.
We upgraded to command center from secure access to manager our 7 locations, great software. Having terminal access to the locations is great for testing and training.
Management loves the Pulse App.

The way take out and delivery is programmed through AO. The delay between the POS data base and ATO is tedious.

The help desk support lately has not been as good since COVID. Most issues need to be escalated to a level 3 tech, and no one can be found when needed. Waiting and waiting for a call back. We have to reach out to our local support in most cases to finish the support call. Very frustrating for our teams in the restaurant.

The best feature about this product is the ease of use. Aloha is extremely simple which makes it easier for new employees who have never served before. The layout is very blocky so that it's easy to read and click. This is true for both computer and mobile devices.

My least favorite thing about Aloha is that you can't do everything on the mobile app that you can do on the computer. Our servers use mainly the mobile apps, as they are going into theater auditoriums to take orders. It would be nice if you could do ALL functions on both mobile and computer.