NCR Aloha Reviews

Pros

Ease of use and the ability for our management teams to continue to program easily with out support.

Cons

The software and hardware were outdated in 7 years and cost a good amount of money. It’s understandable that technology advances exponentially however It becomes an annoyance to spend so much money for a limited time frame. NCR should have a trade program to help with the transition.

Pros

I really like the setup and the presentation of the software. The older versions were always clean and I like that they kept this through the years. The software works well and is user-friendly. The layout is nice and easy to read and find what you are looking for. I mostly liked the ability to pull up the reporting on my phone via the app. It was amazing!

Cons

This program continues to grow and expand but I don't feel it is doing so in a good way. While they focus on what they have always done, other systems provide more and seem to do so in a more streamlined manner. The support is lacking and hard to get through to the right person to help. They use so many people or satellite companies that have limited resources. I used one that said they were large and could handle all we were rolling out, but they could not. They were never there when we needed them.

Pros

Aloha has the capability to handle any concept protype in development then seamlessly transition into multi-units. Reporting structure is best in class with unit level metrics remaining a priority.

Cons

NCR Aloha is one of the pricier options which should really only be utilized with multi units. It's too robust and complicated for the average mom and pop place.

Pros

All aspects of back office management is well integrated into one platform.

Cons

Sometimes has long lags in between screens.

Pros

Easy to use when it is working. User friendly.

Cons

New upgrade has a lot of issues and it doesn’t seem like anyone has the knowledge to fix them. Spend way to much time dealing with these issues. They fix one problem and create another.

Pros

We started out with multiple POS systems across our properties, NCR was the easiest to use and most user friendly for FOH and BOH staff. It is easy to train on and easy to deploy once you have multiple locations. We have tried many other POS providers out there and NCR has always been responsive and quick to solve any issues or answer any questions that may come up.

Cons

Built in reporting lacks compared to other providers, their online reporting tool is good but still has a ways to go when compared to Avero. The initial roll-out of connected payments was needed by us and I wish we would have not went with the Verifone pin pad product they offered at the time. They quite often break down and are buggy.

Pros

Quick to learn. Great for multi units operations. No monthly fees, can purchase Aloha outright. Provides necessary reports to efficiently run and operate your business. Durability.

Cons

NCR support response time to issues . Monthly Fees for optional products e-cards, loyalty. Unable to purchase swipe e-cards from other sources.

Pros

Very user friendly, easy to teach to new employees. Easy to process payments and close out checks. Easiest use for bartenders I've seen.

Cons

Different functions available at different places I've worked at. If there is ever a power outage there is no built in backup battery or access to the open checks.

Pros

Ease of use, staff friendly, back office ok, once set up. Reporting is easy & efficient. Cloud based a big plus

Cons

Set up is brutal, cost is high, customer service was non existent. System did crash more than once. Wasn't easy to integrate payroll or sales history

Pros

Once you understood the setup and features it was easy to use and train staff on. It was also nice you could create multiple gift cards at once.

Cons

It was clunky and hard to integrate with our business that was expanding. When we incorporated more online orders/catering software this program wasn't keeping up to our standards.

Pros

Easy to use at POS. Easy to train someone on. Easy to program new products, prices or menu's on. Quick speed.

Cons

When downloaded new version, lost most of old stuff. Sometime when calling for support we get someone that really doesn't seem to know what their doing.

Pros

User friendly at the restaurant level. At the programming level, Aloha has added new options with each upgrade that make programming easy.

Cons

Some functions do not work even with the support companies assistance such as Movies at clock in. I understand there are companies that have been able to make the movies work, but those are larger companies with an IT department.

With the 12.3 release I am unable to drop in data bases to the file server. This function was removed when they moved to a sequel server setup. This has greatly complicated the programming function at multiple locations without paying more money for another service.

Pros

Organization of files, user-friendly interface, can organize both HR files along with other paperwork

Cons

Glitchy, occasionally not enough communication within customer service dept. (Ex: we were told one thing by one representative and something else from another)

Pros

Flexibility to cover a wide range of programming needs. Like take out delivery, inventory, age verification, scheduling needs, Etc.

Cons

Takes a while do get upgrades and new versions stable enough for local dealer to implement at store level

Pros

User friendly, FOH clean and simple. Menu's look clean. Navigating through screens as a manager is simple.

Cons

BOY very complicated to navigate through. Adding items to multiple screens takes a very long time.

Pros

Legacy product but overly complicated with network configurations. You really get the feel that the vendor wants to make their service contract a life or death decision by making it as complicated as possible. In a plug and play and cloud based era, this is very unattractive.

Cons

When you do buy the software and service contract, they are responsive to fixing things as needed.

Pros

Traffic is kept up with and all necessary functionality is there.

Cons

Customer service. Every time we have an issue that we have to deal with it takes a long time to deal with and the responsiveness of the service department leaves much to be desired.

Pros

Ease of usability for Front of house
Reliable
Industry Standard/ Familiarity
Good customer service if you pay for that service

Cons

Outdated software
Limited additional software upgrades
Lack of reporting options/ We use secondary program to generate reports (CTUIT)

Pros

I can edit most things on my own, and the ease of changing things in the POS is fairly simple. The ergonomic design makes it easy for staff to use.

Cons

I think the customer service sometimes lacks, in terms of getting through to the right person to help and then the problem never truly being resolved. Some of the buttons I have needed in the past, are not allowed on my end and I have to call and have someone add them to my end which is silly.

Pros

The Aloha system is easy to use, easy to update, and is stable.

Cons

I would like to see Aloha partner with large delivery companies to develop a seem less software addition for incoming orders. It also would be nice to see Configuration Center have an option for live screen view when you are building out menus.

Pros

Ease of use for servers in that the categorization and screens are easy to follow and remember. The checkout feature for daily data capturing is also very usefull.

Cons

Back of the house programming. Changing buttons and designing screens, along with changing the footer on the customer ticket, is too difficult to navigate easily.

Pros

Have used full service, QSR, and mobile pos products and always have been satisfied. Hosted services are a huge plus. Customer support is always painless and quick to produce a solution.

Cons

A little pricey but worth paying. If app is implemented it is based off POS database making some changes to the app not feasible

Pros

Robust - does a lot of things. In fact does more than we know how to do.

Cons

Too complicated - not intuitive. Take a long tome to understand it. And - after using for 15 years - we still done know all it can do.