Lever Reviews

I love that Lever offers our nonprofit organization a whole lot of recruiting and tracking opportunities without breaking our operational budget. Specifically, I like that we can add and remove teammates with ease to track specific job postings and view where the applicants are within the process. The templates for individual job creation are a huge time saver as well since we never have to reinvent the wheel each time a new position opens up.

Unfortunately, Lever can be a bit confusing for new folks. I dislike that you have to toggle between tabs in order to get the whole picture (number of applicants & resumes per job opening) and analyzing the talent pipeline with Lever's self-generated information can be unreliable when compared to self-reporting methods.

Very user friendly and features are thought through from the tactical recruiting side. I love easy book links, automated offer letter templates that actually work well, strong email template capabilities with email delay features, integration with slack.

Few glitches with offer letters / integration with background check and HRIS system. I had to figure out some rules myself that weren't documented. Their support team is very fast and friendly though. The built in support articles are also very comprehensive.

It looks ok, isn't slow, I like the font.Customer service is actually good (although feature requests don't get completed).

No point in listing everything or I'll be here for days, I've already flagged them as feature requests months ago and not heard anything back. This ATS, whilst fast and not completely useless is just so painful in so many ways, the amount of illogical UX/UI that has been put into this is baffling - the main outstanding one being that jobs and candidates are kept in separate channels... what!?- Can't format feedback forms.- Any interview plan you set up is duplicated across ALLjobs.. you can't have specific plans for specific roles, are you kidding me right?- Can't turn off email notifications for reminding to submit feedback, even though there is a notification options in settings (missing the option).- When you are rejecting/archiving people if you type out an email and accidentally click off it's all deleted and does not save, this happens with other parts as well (if you just send a norma email it does save).- Want to return to the candidate after leaving feedback? You have to open a new tab.- Scheduling feels like someone doing A level comp science has built it, basic and not efficient. - No customisation settings - sorry, deal with the grey, bleak looking system (other than the font).- Don't get me started on the analytics, it's so poor.

Love the interviews tab under "candidates". Its so easy to see who is in your pipeline. I also love the clock icon that lets you know when your candidate has gone cold.

Having the capability to have multiple Reqs for the same job title would be really helpful. Perhaps having the ability to add additional budget IDs would help solve this problem?

Our company operates similarily to a recruiting agency, which means we tend to hire for the same job on an ongoing basis, as opposed to hiring one or two candidates, then closing the job. Because of this, Lever helped us understand that we need a candidate-centric ATS, as opposed to a job centric ATS. This is a critical distinction when evaluating ATS, and is why we selected Lever over other systems.

The best feature is the global pipeline view that you see when you first log in. It makes understanding the pipeline really easy. And you can filter it down by job, recruiter, etc. which is also really helpful. It's really the best UI / UX of any ATS pipeline that we've seen.

We also really like the tagging and automation tools. Also the tight linkedin integration is nice. Oh, and two-way email sync with gmail is a critical feature for us that not all ATS have.

The reporting can be a little hard to understand at times. It doesn't have a direct integration with indeed, zip recruiter, or other job boards, so job distribution isn't as good as our last system (workable). But we're making it work.

Switched from a no-reporting ATS to Lever and it has been such a wonderful experience so far. The whole tool is built with candidates and candidate experience in mind. I honestly cannot imagine going back to how we used to work.

Working with candidate profiles is intuitive and fast - especially with the newest feature CV Review.

The Chrome extension makes sourcing on Linkedin a breezy.

Our account manager during closing the deal was absolutely lovely - she was a great support in pitching the proposal to the business and getting us the best price we could afford. Thanks, Lo!

I'm gonna have to say customer support. Issues are rarely resolved on the first try - they also work US hours only which makes it really hard to fix critical issues on day 1.

Lately there have been more issues with the platform than before. Though Lever sent an email about it, why it happened and how they will ensure it doesn't repeat in the future.

I love the clean user interface in Lever and how easy it is to learn how to use. I love all the the (seemingly) simple features that make a huge difference in the candidate experience (ie. easy scheduling, email templates, delayed email feature, offer letter integration, interview feedback reminders, etc). The support team is extremely helpful and responds quickly. The launchpad site with hundreds of posts on how to use the features is invaluable.

The only thing I would like is Lever to have more free job board integrations (ie. automatically posts to various job boards without me having to pay for separate posts)

Lever makes it so so easy to recruit and track candidates for multiple job postings. The job site it creates is easy to navigate and integrates very simply into our company's website. I love that you can manage each posting separately and even assign different hiring managers to each. By far, my favorite feature are the interview feedback forms. This makes it easy to see what all interviewers think of the candidate and allow them to jot down notes throughout the process.

There's not much that I don't like about Lever. Occasionally, the email connection breaks and you have to reconnect your email, but that's super easy.

Lever provides valuable insights for a small HR team lacking a dedication recruiter. We were able to streamline our process, implement standardized feedback forms, and more easily communicate with candidates at every step of the process. We love having a single source of truth and know that Lever will be able to grow with our team.

The reporting feature is a little daunting but that's mostly because my team has never had an ATS before, so this is all new to us! The upcoming additional data visualizations in reporting I think will make this transition easier for me and my team.

I enjoy the ability to visually see candidates move through the process by "owner" or recruiter.

You cannot import your email signature to email templates

- Scheduling interviews have never been easier for our Talent Team. Our conference rooms are linked to Lever so we can do everything without checking Google Calendar!
- Easy to use interface. Every tab, page, and profile is very user-friendly, with the recruiter/hiring manager in mind.
- Sending candidates a link to schedule their phone interview cuts down on the back and forth.
- Communication between approvers, hiring managers and interviewing team is ridiculously easy that even my mom can use Lever.
- Automatic job posting to external job boards. Super easy to use for niche job boards as well!
- The referral system is super easy for folks who don't use Lever on a daily basis.
- Customizable application per posting. SUPER easy. I love this feature.
- Reports are very easy to pull and read.
- Recruiters have control over who they involve in the hiring process. Before when we didn't have Lever, all hiring managers had access to every single job posting and its applicants in front of them. Now, we assign them to specific jobs they own. They can't see anything else.
- Lever Extension on Chrome is insane, in a very good way. Extremely helpful when you're sourcing candidates on LinkedIn!
- Andrew is great. Always there when we had questions and always willing to hop on a call with us.
- Implementation phase was super quick and simple. The Lever team did whatever we asked and in turn, we did whatever they asked.

- Requisition approval needs fine tuning. When we decide to hire internally for a requisition that has already been approved, we have to delete the current req and add another one indicating it was an internal hire in order for us to report on the number of internal hires. There's very little you can do with a req once it's been approved without getting the approvers involved again.
- Offer approval is backward, in my opinion. The letter should be drafted first, then sent out to the approvers for their review. Right now, it's approval first, then offer letter draft.
- Referrals are counted as "applicants" and not "leads." That's crazy to me.
- Once a lead has applied through our careers website, we have to manually move them from the lead bucket to the applicant bucket. There's no automatic transfer. No notification, either.

- Intuitive and easy to use by all stakeholders
- Wide array of integrations and smart in-built features
- Exceptional implementation & support team - really know how to translate an org's needs into features that can be leveraged(thank you, [SENSITIVE CONTENT]!)
- For recruitment teams whose work is heavily dependent on sourcing, the Lever Chrome extension is gold!
- A true collaborative platform

- Access names are a bit confusing, but it does help to clarify them to stakeholders from the start
- Would love a more granular approach to location, since LinkedIn doesn't recognize a : "<Country>, Remote" format

We have used Lever for over 2 years, rolled out in countries across and globe and trained hundreds of hiring managers to use the system for feedback and reviewing applications. We initially chose Lever for its data and analytics, which have allowed us to automate reports and KPIs for teams in all our markets. The system is user friendly, and tools like Lever Nurture and Recommendations can help recruitment teams to find and attract more talent.

Perhaps the best thing about choosing Lever is the team behind it. The system itself has rolled out many new features (requisitions, approval flows, restricting access to view sensitive information) after carefully considering feedback and suggestions, which are critical for scaling and management for large orgs. The support team is incredibly responsive to any issue and the product team is open to feedback and as transparent as possible about upcoming changes.

The customer success team really goes above and beyond to understand and work through client concerns and helps to find innovative solutions to most issues. If you choose Lever and are lucky enough to work with rep - you've struck gold. I don't think I've worked with someone more focused on client satisfaction, able to make tough discussions enjoyable, and who really advocates for his clients.

While Lever is growing rapidly and adopting more large global clients, there still seems to be a dominance of focus on US tech startups - for example in the Partner Integrations or in offer templates (multiple options for equity and vesting options) but complex package structures can require significant customisations, which can require additional work for enterprise clients.

The biggest hurdle to adopting Lever as a global enterprise solution has been concerns around data privacy of candidates and employees as it stores all data only on servers in the US. From a security standpoint, this is worrying, has made it harder to get buy in to roll out in other markets, and delayed several implementations. If you want to consider candidates outside the US, particularly in Europe and Emerging markets, it means significantly more time and checks with Legal, Compliance, and Security departments. There is also the fair concern that non US candidates may be discouraged from sharing their data if wary of surveillance and privacy rights - which are major concerns and considerations in other markets. Investing in data centres in locations that focus on protecting data privacy would make it easier (and safer) to roll out and use as a true enterprise tool.

-First off, the sales & implementation teams are fantastic. I had a great experience during the sales process (which is why I chose them over Greenhouse) & Customer support representative from implementation (customer success) has continued to be a trusted partner even post-onboarding.
-It's relatively easy to set up & manage ongoing updates. I pretty much built the entire thing when we switched from Jazz. While I have an implementation background, I'm no engineer, so kudos for making it easy to manage.
-Hiring managers love it - esp. product & engineering!
-The email templates are a life-changer.
-The sync with Google calendar for rooms & availability is also a life-changer.

While overall, it's a fantastic product, there are a few very nitpicky items I'd love to see modified down the road:

-More customization for job posts; there are a couple standard fields you can't change.
-Ability to sort applicants by certain criteria, i.e. if they included a cover letter or link to portfolio.
-Permission levels with more "pick & choose" customization.
-Changing interview times, teams, and feedback forms could be easier.
-Option to save commonly used filters -- for a super admin with access to all reqs, it can be a tad overwhelming, but I've hacked a good process with bookmarks!

The user experience with Lever was much higher than that of most ATSs that I've used. My favorite functions included:- reminding interviewers to submit feedback- being notified when an interviewer submitted feedback- being able to see when the candidate's next interview was scheduled- the notes section on a candidate profile for those one-off conversations with candidates or when discussing with a hiring manage- Being able to tag someone in the notes- Resume review was quick and painless

I would have liked to automate workflows more. Example: If I move a candidate to interview completed, then I would like to automatically trigger an interview follow-up email.Docusign integration never worked properly for offer letters.

Lever is so easy to use. Our hiring managers jumped straight in with little to no training and are engaged in the recruitment process.
Lever Nuture has allowed me to increase reach out email response rates by at least 50%. The ability to personalise and automate emails is a time saver and provides for an awesome candidate experience.
Customer Service is excellent, responsive and sets realistic expectations.
From a recruiters perspective it is easy to move through the platform, screens aren't cluttered, minimal clicks and loads of integrations with other API's.
Very patient team. We've had a few changes in the team and Lever Support and Customer Success has been extremely helpful in reptition of training in short time frames.

We're based in Australia and unfortunately by the time a ticket is responded to it is a day later. If the response is not clear or not what we were looking for, then we wait for another day.
Reporting is challenging due to the seperation of Requisition Reports (Lever Intelligence) and Job Postings. Manager dashboards do not provide the transparency required (based on what our business wants to see). Should have customisable dashboards. We have a decentralised model where Head of Engineering for example can't see Engineering roles as they directly report into a Product Team. It's not easy to customise, and quite difficult to understand.

We wanted something that could be implemented quickly and easily, it was also important that the price made sense for the value. We've found that the system is intuitive and allows us to keep track of candidates in an organized meeting. Lever has provided all of this. The UI is super intuitive. The learning period for comfortably navigating the system and time to value was minimal. This has been a great tool for our team and even better for our hiring managers who are loving the new system.With our old ATS the problem we ran into was that our hiring managers never used it and wouldn't to leave notes or feedback about their interviews. As we scaled we knew we needed a new solution and Lever was an easy choice. I've never seen hiring managers and recruiters so responsive and thorough in their use of an ATS before. If you want a seamless process and architecture that even your developers will appreciate, without spending a fortune, Lever is by far the best option.

Reporting could be more robust - more funnel reporting and visualizations in the reporting section.

We've been so pleased with the support team at Lever. As we switch/transition from Google Hire, they've been incredibly helpful to make sure this is a seamless and stress-free process. It can be nerve wracking when switching products, especially when you want to make sure that candidates don't fall through the cracks or worrying over potentially losing important historical data. The Lever team has held our hand through the entire process and it has been a very pleasant transition.

The price point is average, perhaps a little higher for a hiring platform. They do have quite a bit of integrations available, so I understand that the cost covers quite a bit of work that went into this tool but it can be difficult when you want to cherry pick and maybe don't need all the bells and whistles.

Lever is a fantastic ATS for growing companies looking for a more robust system. The add-on of Nurture helps support talent acquisition, which is a differentiator in the ATS market. Lever makes it super easy to schedule interviews, create feedback forms (and make sure they're filled out), etc. It helps keep everyone accountable on all sides. The onboarding was quick and easy (shout out to Rain!).

I wish I could manually upload a CSV of candidates to a job

The product was very intuitive, and came with great functionality, including Google/ Slack/ DocuSign integration. Love the pipeline design, easy to follow/ track our job postings and candidates. The UI was excellent, most of my team took very little time to get comfortable with this platform - a big boost for employee participation in recruitment. We have a very small recruiting team, Lever really made a huge difference to the way we manage the candidate journey. Bonus: Excellent sales and customer support team, it's always a joy to work with them!

I really don't have anything negative to say about Lever.

I love the products capability to schedule candidate interviews, connect with LinkedIn and our HRIS system. Absolutely love those aspects.

1) Complete lack of customer, my problems are not resolved. I literally can not speak to a PERSON. I am forced to live chat and have literally never resolved a problem using this mechanism. I am routinely sent a link to read that I've already read that DOES NOT answer my questions. 2) there are no videos online to watch to self train I have found very valuable with other softwares 3) the training offered by the company was nowhere near effective nor efficient. I love literally every system I have worked with career to date and want to love Lever but the poor / complete lack of customer service has forced me to leave the platform. I DO NOT recommend. Much better systems out there. Even if they don't schedule candidate interviews. I intend to work with another firm to add this feature as its the only "bell + whistle" missing from their current package. And not difficult to add. I am just stunned Lever will not offer a live help center, so disappointing.

Lever is the most sophisticated applicant tracking and candidate relationship management system that I have used. What I like best about the product is its ability to house easily accessible candidate information, seamless integrations with other platforms, robust reporting, and the company's willingness to upgrade the software with new and innovative features constantly.

In addition, our implementation specialist, [SENSITIVE CONTENT], was of tremendous value in bringing Lever to life within our organization. We would not have been able to complete the migration without Lever's incredible support teams.

Lack of customizability in setting interview stages and archive reasons. However, this is a feature that will be rolled out in the next system update.

There are also some infrequent bugs with the Zoom integration when scheduling video interviews with other team members.

I love that it is so user friendly. My previous ATS was really clunky, and there seemed to be a variety of ways to do the same thing - therefore I was constantly worried about consistency and reliability of the reports I was running and the data I was using. Lever works seamlessly with Gmail, it allows me to reduce the admin time involved in the interview process through automation and in-built scheduling tools, and I really enjoy having the ability to empower my hiring managers by giving them access to all the information, stats (time to hire etc) they need, on demand, directly. Lever has given our recruitment process an additional level of transparency and accessibility that is invaluable. I also love Lever Nurture. I strongly believe that talent acquisition professionals should be effective marketers - and the ability to include and leverage my ATS as part of employer brand and EVP communications is brilliant. If I have any questions, customer service is always very helpful and quick to respond.

The best part about Lever is their front facing experience for Managers and Interviewers. The ability to review candidates, submit feedback, and schedule candidates is smooth for our internal / external stakeholders to use. Their support team is also very responsive and friendly on finding solutions.

The biggest pain point is the Lever Talent Intelligence (LTI) & Reporting functionality. While there is a lot of data, there is not an easy way to create and view reports using either in-app or LTI functions for our executive leaders to digest. There is a significant time commitment from our recruiting team to pull all the data into reports to show even basic KPIs in an easily digestible format for our executives and leaders. However, with that said, it is better than many other ATS platforms & their team is constantly working to improve thier products which is appreciated.

- From the very beginning, Lever was high-touch and hands on with their implementation. This made what I thought would be the hardest part of the process very easy.
- Great UI, very intuitive. Far easier to get hiring managers to use a product that operates so easily.
- Built for collaboration. The product makes gathering feedback very simple and with customized feedback forms, it saves a lot of time--no longer are we chasing people around to get feedback. Candidates are much more satisfied.
- Open to suggestions. We've had issues or requests with the product that Lever has been very receptive to. I love that we can look forward to a constantly improving product.

- Reporting can be a bit limiting, but that comes with the territory when you have a product that is this easy and intuitive.
- Scheduling through Google Calendars (as some competitors do) would be a really nice plus.