Jannie Engelbrecht Planning manager Safair
Pros
The support is excellent
Cons
Component positions on the aircraft
Pleased user from CAMO
I have seen few other programs for maintaining aircrafts and airworthiness but SAM still offers the most widest features and best value for money. There is still couple features where we need other program to support our actions (like communication between workers and scheduling maintenances) but I have already seen progress with these features and hopefully some day in near future we can drop this other program away.
Pros
When you get it, it's pretty easy to use. Also I'm very satisfyid for customers support serivice. I always get answers quickly and they help me to find easiest and the most suitable solution for my issues.
Cons
Sometimes we still have some bugs in you system, but always when reporting them, I'll get directions how to proceed and some hours/days/weeks later (depending on quality of bugs) it's been taken care of.
15 years using SAM in three companies is the best recommendation I can give.
The system works for every company, small as big and can take account for all aspects in a CAMO. Doing my 15 years, working with the system, if a problem occur or a new feature needs (customer request) to be developed, we always had good support and understanding from the support.
Pros
Easy to use and quick to understand. Userfriendly .
Cons
There is no chapter 13 in the training manual.
General
We use SAM for purchase, workorders (without automatic SAM tasks, Stock control, invoice
Pros
Easy stock control, possibility to correct mistakes after printing (Status 9) via admin login
Cons
Task extension possibility's, categories of SB, MOD, AD etc.
TAMs experience of SAM11
It helps us on a daily basis to run the MRO operations in the hangar which also includes purchase and sales of components to external customers.
Pros
I like the overview and the possibility to switch between the different modules fast and easy.
Cons
Not been able to customize reports ourselves and in an easy way if not educated in programming Crystal Report.
Value for money product
Pros
I find this product easy to use and setup. The customer support is fantastic, and it is easy to impediment across multiple aircraft types
Cons
The remote desktop application can be a bit slow to connect
I like the system it is user friendly, the system, can support any airline
All camo functions are great