Plooto Reviews

The integration with Quickbooks Online is simple and makes my A/R seamless. I love that my clients set up an ACH agreement one time and moving forward I request and process my A/R with a click of a button. I can also select which account I want the deposit to go to. Data is easy to download for reconciliation purposes as well.

I would like to see a default bank account option so I don't have to select a bank account for each transaction. I would also love for the deposit times to improve.

It's affordability and versatility. The ability to have people on ACH subscriptions is a large plus

No option to accept credit cards. The rigidness of the PAD form and not allowing us access to the PAD form in the event that we want to move to a different platform. Not easy to add new vendors without adding an inconvenience to them.

Easy to use, great concept, would recommend it if pricing made sense.

- Used to be very competitively priced, with the subscription model it is very hard to justify this expense to clients, especially since the use base is mostly small forward thinking companies who have very little vendor payments to make in the first place.
- Very limited customizability when a lot of customization could be offered at the basic level.
- It's never a good business practice to force people to use your product for lack of alternatives. Due to the horrible pricing model change, if there was an alternative, I would be using it.

I saved a lot on Merchant fees for my monthly billing.

The new fee structure still saved me money but not quite as much. I find the set up and navigation a little clunky.

Plooto synchronizes with QBO pulling in all unpaid bills. Paying suppliers is done simply by ticking the unpaid items particularly if you have set up the supplier in Plooto with their banking information. If not available an e-transfer can be made or Plooto will solicit this detail from the supplier for you. Collecting outstanding receivables in QBO also works very nicely although some clients are suspicious of the solicitation. USD payments and rapid payments are also available if Plooto is prefunded, otherwise a fee is applied.

The payment interface with QBO was not well thought out. The first step initiates a payment and a designated approver will then have to approve the payment. Plooto immediately marks the bill as paid in QBO. The approver often delays in approving payment due to cash flows or disagreement. Running a balance sheet or payables listing in QBO is misleading since items have been removed as 'paid'. Putting the bills back into QBO as unpaid means deleting the initiated payment in Plooto and manually deleting the payment if QBO. This often leads to mistakes if there are large volumes and a busy schedule, sometimes resulting in double payments . In spite of the claims by Plooto the balance showing in QBO often become irreconcilable resulting in a write off. Plooto does not import credit amounts resulting in overpayments. The resolution to this by Plooto to this issue is extremely simple. Do not mark 'initiated' payments as 'paid' only 'approved' payments.

Supporting associations with multiple signatories this has been a world of difference in my process flow and the quality and timeliness of payment processing. Each of signatories is set up and whosh off go payments. Was for several years using postal services or meeting in person. A couple of postal strikes later during which i felt i was losing the plot. Labelling/addressing envelopes (small operation so no stamps or administrative assistants), going to post office. And same on the other end for the receivers. Also had a situation of a missing cheque and bank account fraud as well. Am sure it was a payment to service provider that disappeared. Suddenly draws to the bank account are coming from all over Canada for large amounts.
And then I bumped into Plooto at a QBO Conference...LIFE CHANGING.
Not to speak of today's world where I'm limiting as much errand running as possible.

Used to be support was on phone live. really hate the chat funciton, somehow my descriptions never get captured by the feed, they receive blanks on support end. So it is really a pain. don't know why and know it must be a set up thing but have not been able to solve.

Plooto is very easy and intuitive to use. The integration with Xero and reoccurring PAD setups are great time saving features. In my experience the customer support is top class. My concerns are addressed the same day. The value provided by Plooto is unmatched in my experience.

Notifications! I do understand and appreciate the dedication Plooto has to security but being an accounting firm which means dealing with many companies the notifications can fill up the inbox pretty quickly. Unfortunately, there isn't a way to remove these for security reasons. My suggestion to Plooto is perhaps enforce user notifications for 2 accounts and allow deactivate the notifications for other users. This would save tremendous amount of time for accounting/finance firms that deal with multiples client accounts.

It's way cheaper than credit card fees and saves time over cashing cheques.

Some payment changes can take a little longer than I feel they should. I tried to cancel a payment that was to be debited later that day. It still went through because it was too short notice.

Integrates well with QB online. Easy to use. Convenient. Efficient. Time saver.

there is no payroll integration which slows down the payment and reconciliation process considerably. Please add this feature to QB online

Plooto is easy to use. It syncs well with other software and keeps track of all payment history which is amazing! There are a variety of ways to pay suppliers as well.

5 business days for payments is a bit long.

Plooto makes it very easy to pay suppliers and vendors. If you can get your bills from Xero or your accounting software, its just a couple of clicks away to create payments. The additional approval workflow features are great for scaling up and delegating Accounts Payable and setting limits on payment types. Plooto Instant is also a very handy solution for last minute payment needs, we always keep funds there for our staff.

A better/more open API so we could programmatically create new payment contacts or set Email Transfer passwords, but honestly that's nit-picking. The functionality provided is more than enough for 99% of businesses.

Plooto is my AR/AP support system. It does the work as expected, when expected and in my business, reliability is a top quality. I couldn't imagine running my business without Plooto on my team.

I have requested the platform be modified to be more accessible so that my sight impaired customers can benefit from the value Plooto can offer.

I like that the software allows for the bookkeeper to set up all the vendor payments so all the client has to do is approve. I also like how user friendly it is for vendors who are getting paid for the first time. When I contact a vendor and tell them they have to create a login/membership for yet another software I can get some push back. But the vendors find it very easy to use and that makes my job easier and more efficient.
I like how it allows for ach payments without having to ask vendors to email me their sensitive financial information. They receive a link and can enter it themselves.

I don't like how long it takes when a customer wants to pay my clients with a credit card. I think it took more than 2 months to process into the bank so I've stopped using that function all together.

It's very useful that our Quickbooks Accounts Payable is synched with Plooto because it makes paying our vendors very easy. The way it aggregates multiple payments to a single vendor to reduce charges is also a nice feature

I preferred their previous model where you only paid when you made a transfer. However, we are now doing enough monthly transfers that the fixed cost is about the same

1-Easy to use
2- Dashboards are great
3- Cost is on point
4- Set up was easy

Overall has such potential to be a leader in this space, however, read cons!

1-Security
2- Customer services/Success
3- Accountability when errors are made-

Last week you guys seemed to have a system bug the resulted in your system double paying involves totalling 30K. This is a huge red flag for us on the controls and security of your platform. When we contacted you guys we were given no explanation and no solution. Just told to ask vendors for credit notes and this is just not a solution.. I need solutions and explanations fast or we will be removing our selves from your platform, won't roll out other companies and will certainly be adding the review on your product. This means we are currently out 30K and not to mention all the additional time this has take for my staff to investigate. The more troubling part is that we found this and this was not detected by Plooto. This is too bad as i feel your platform had lots of potential but when in comes to payments, security is the number one concern. Customer services would also be a good addition!

the ease of syncing invoices from Xero to plooto

Like that Plooto now issue cheque to our vendors that does not want to provide their banking info

Nothing comes to mind at this time based on our requirments

It is very useful to facilitate cross border payments, the pre-loading for funds to accelerate payments is appreciated. The ability to automate regular payments and populate a transaction is high.

The cross border receivables are extremely limited, the amount is too low to collect receivables across the border. I would like better communication as to what my options are and how to pre-qualify different vendors.

Its easy to use and by passes the limitations via the big 5 banks.

It would be great if we could implement this software via e-commerce with plugins. Finally, the credit card feature with an actual refund option.

It was easy to use for the payer and payee

The company changed the pricing model without notice. It was no longer a good value

Absolutely love the way Plooto integrates with QuickBooks online. It pulls in the bills to be paid, and you review and send them out... and it allows for multiple signers to approve the payments.

The issue I like least is that they don't offer a cheque... there are a few.. less than 1% of our bills, that we need a cheque for. I so dislike manual cheques, chasing signers... I need Plooto to send out a cheque on our behalf occassionally.

It's really easy to use and save me a ton of headaches. No messing around with wires. Payments go direct to accounts so little delay.

The account balances should be on the landing page. The first thing I want to know is how much is there

Interesting that you ask about financial reporting and reconciliation. It is terrible. Really hard to reconcile the accounts. You should have something more like a bank statement. The info that can be downloaded is really convaluted. Really frustrating. I have recommended Plooto quite a few times but I always say "be warned, the reconciliation process is basically non-existent"

The integration with QuickBooks Online is good - it is current and shows me bills have be paid that same day as the order goes in.
I

Missing bill payments.
Missing an integration to show that my recurring monthly Receivable payments are paid in QBO.

Plooto was so easy to set up, and it's auto connection to our accounting software was seamless.

We make quite a few payments to the USA, and I would like to see the cost on those come down. The price on Canadian payments is very reasonable.

AP was seamless in implementing CDN/US. Loved the integration to Quickbooks online and iit worked perfectly.

Multi-currency on US receivables. Product worked perfectly in Canada but US setup for AR has been challenging. It worked on some accounts but various requirements on ACH, wires , currency reconciliation all make it tough. Although most other solutions have same issues.

Layers of approval . It helps our non profit clients

Not so easy to set up a new client and authorize management for approval.