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222 Reviews
- Industry: Warehousing
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Plooto as 3rd Party ACH Provider
Reviewed on 17/12/2020
My overall experience has been great. Customer service is timely and helpful. This software has saved me countless hours of which I don't have to spare!
Pros
The integration with Quickbooks Online is simple and makes my A/R seamless. I love that my clients set up an ACH agreement one time and moving forward I request and process my A/R with a click of a button. I can also select which account I want the deposit to go to. Data is easy to download for reconciliation purposes as well.
Cons
I would like to see a default bank account option so I don't have to select a bank account for each transaction. I would also love for the deposit times to improve.
- Industry: Accounting
- Company size: Self Employed
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
It's alright, the integration with Xero is a bit iffy.
Reviewed on 8/12/2020
It's alright. Not great. Not bad. Nothing to write home about.
Pros
It's affordability and versatility. The ability to have people on ACH subscriptions is a large plus
Cons
No option to accept credit cards. The rigidness of the PAD form and not allowing us access to the PAD form in the event that we want to move to a different platform. Not easy to add new vendors without adding an inconvenience to them.
Alternatives Considered
StripeReasons for Switching to Plooto
The price compared to Stripe is nicer. The subscription with ACH through using a PAD form put Veem out of the running.- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Pricing model needs to go back to what it was
Reviewed on 12/2/2020
Pros
Easy to use, great concept, would recommend it if pricing made sense.
Cons
- Used to be very competitively priced, with the subscription model it is very hard to justify this expense to clients, especially since the use base is mostly small forward thinking companies who have very little vendor payments to make in the first place.
- Very limited customizability when a lot of customization could be offered at the basic level.
- It's never a good business practice to force people to use your product for lack of alternatives. Due to the horrible pricing model change, if there was an alternative, I would be using it.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A great alternative to accepting credit cards
Reviewed on 8/12/2020
Pros
I saved a lot on Merchant fees for my monthly billing.
Cons
The new fee structure still saved me money but not quite as much. I find the set up and navigation a little clunky.
- Industry: Accounting
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
Plooto review
Reviewed on 25/5/2021
None of my clients use cheques and rarely any other mode of payment. Plooto could improve the approval process, however.
Pros
Plooto synchronizes with QBO pulling in all unpaid bills. Paying suppliers is done simply by ticking the unpaid items particularly if you have set up the supplier in Plooto with their banking information. If not available an e-transfer can be made or Plooto will solicit this detail from the supplier for you. Collecting outstanding receivables in QBO also works very nicely although some clients are suspicious of the solicitation. USD payments and rapid payments are also available if Plooto is prefunded, otherwise a fee is applied.
Cons
The payment interface with QBO was not well thought out. The first step initiates a payment and a designated approver will then have to approve the payment. Plooto immediately marks the bill as paid in QBO. The approver often delays in approving payment due to cash flows or disagreement. Running a balance sheet or payables listing in QBO is misleading since items have been removed as 'paid'. Putting the bills back into QBO as unpaid means deleting the initiated payment in Plooto and manually deleting the payment if QBO. This often leads to mistakes if there are large volumes and a busy schedule, sometimes resulting in double payments . In spite of the claims by Plooto the balance showing in QBO often become irreconcilable resulting in a write off. Plooto does not import credit amounts resulting in overpayments. The resolution to this by Plooto to this issue is extremely simple. Do not mark 'initiated' payments as 'paid' only 'approved' payments.
- Industry: Accounting
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
How Plooto Saved Me
Reviewed on 9/12/2020
Pros
Supporting associations with multiple signatories this has been a world of difference in my process flow and the quality and timeliness of payment processing. Each of signatories is set up and whosh off go payments. Was for several years using postal services or meeting in person. A couple of postal strikes later during which i felt i was losing the plot. Labelling/addressing envelopes (small operation so no stamps or administrative assistants), going to post office. And same on the other end for the receivers. Also had a situation of a missing cheque and bank account fraud as well. Am sure it was a payment to service provider that disappeared. Suddenly draws to the bank account are coming from all over Canada for large amounts.
And then I bumped into Plooto at a QBO Conference...LIFE CHANGING.
Not to speak of today's world where I'm limiting as much errand running as possible.
Cons
Used to be support was on phone live. really hate the chat funciton, somehow my descriptions never get captured by the feed, they receive blanks on support end. So it is really a pain. don't know why and know it must be a set up thing but have not been able to solve.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great overall payment processing tool
Reviewed on 1/3/2022
Pros
Plooto is very easy and intuitive to use. The integration with Xero and reoccurring PAD setups are great time saving features. In my experience the customer support is top class. My concerns are addressed the same day. The value provided by Plooto is unmatched in my experience.
Cons
Notifications! I do understand and appreciate the dedication Plooto has to security but being an accounting firm which means dealing with many companies the notifications can fill up the inbox pretty quickly. Unfortunately, there isn't a way to remove these for security reasons. My suggestion to Plooto is perhaps enforce user notifications for 2 accounts and allow deactivate the notifications for other users. This would save tremendous amount of time for accounting/finance firms that deal with multiples client accounts.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I saved hours of work and thousands of dollars using plooto
Reviewed on 12/2/2020
Overall I'm very happy with Plooto, will continue to use it and encourage other business to use it.
Pros
It's way cheaper than credit card fees and saves time over cashing cheques.
Cons
Some payment changes can take a little longer than I feel they should. I tried to cancel a payment that was to be debited later that day. It still went through because it was too short notice.
Alternatives Considered
Square PaymentsReasons for Choosing Plooto
Cheques were inconvenient to have to cash and you have to remember to cash them on the correct dates. Plooto is automatic.Reasons for Switching to Plooto
Squares fees are much higher.- Industry: Motion Pictures & Film
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Plooto is an excellent product
Reviewed on 1/3/2022
convenience of authorizing payments remotely
Pros
Integrates well with QB online. Easy to use. Convenient. Efficient. Time saver.
Cons
there is no payroll integration which slows down the payment and reconciliation process considerably. Please add this feature to QB online
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Plooto is easy
Reviewed on 20/9/2022
Pros
Plooto is easy to use. It syncs well with other software and keeps track of all payment history which is amazing! There are a variety of ways to pay suppliers as well.
Cons
5 business days for payments is a bit long.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Turnkey, easy to use accounts payable solution
Reviewed on 8/12/2020
It's been a tent pole product for us as part of our finance activities. Highly recommend to any organization with daily payment needs.
Pros
Plooto makes it very easy to pay suppliers and vendors. If you can get your bills from Xero or your accounting software, its just a couple of clicks away to create payments. The additional approval workflow features are great for scaling up and delegating Accounts Payable and setting limits on payment types. Plooto Instant is also a very handy solution for last minute payment needs, we always keep funds there for our staff.
Cons
A better/more open API so we could programmatically create new payment contacts or set Email Transfer passwords, but honestly that's nit-picking. The functionality provided is more than enough for 99% of businesses.
- Industry: Accounting
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My reliable assistant
Reviewed on 10/12/2020
I have found the software to be reliable and easy to use. But more importantly, I have found the support team to be responsive and genuinely interested in solving problems.
Pros
Plooto is my AR/AP support system. It does the work as expected, when expected and in my business, reliability is a top quality. I couldn't imagine running my business without Plooto on my team.
Cons
I have requested the platform be modified to be more accessible so that my sight impaired customers can benefit from the value Plooto can offer.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My Review of Plooto
Reviewed on 12/2/2020
I am excited that it provides a secure way to establish multi approval payments. As a contract bookkeeper with many clients, I consider this to be an important issue.
Pros
I like that the software allows for the bookkeeper to set up all the vendor payments so all the client has to do is approve. I also like how user friendly it is for vendors who are getting paid for the first time. When I contact a vendor and tell them they have to create a login/membership for yet another software I can get some push back. But the vendors find it very easy to use and that makes my job easier and more efficient.
I like how it allows for ach payments without having to ask vendors to email me their sensitive financial information. They receive a link and can enter it themselves.
Cons
I don't like how long it takes when a customer wants to pay my clients with a credit card. I think it took more than 2 months to process into the bank so I've stopped using that function all together.
- Industry: Photography
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Plooto Experience
Reviewed on 17/12/2020
It's a very streamlined and convenient way of tracking and paying our vendors
Pros
It's very useful that our Quickbooks Accounts Payable is synched with Plooto because it makes paying our vendors very easy. The way it aggregates multiple payments to a single vendor to reduce charges is also a nice feature
Cons
I preferred their previous model where you only paid when you made a transfer. However, we are now doing enough monthly transfers that the fixed cost is about the same
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Loved the product until last week when we lost 30K because of PLooto system bug!
Reviewed on 1/3/2018
Pros
1-Easy to use
2- Dashboards are great
3- Cost is on point
4- Set up was easy
Overall has such potential to be a leader in this space, however, read cons!
Cons
1-Security
2- Customer services/Success
3- Accountability when errors are made-
Last week you guys seemed to have a system bug the resulted in your system double paying involves totalling 30K. This is a huge red flag for us on the controls and security of your platform. When we contacted you guys we were given no explanation and no solution. Just told to ask vendors for credit notes and this is just not a solution.. I need solutions and explanations fast or we will be removing our selves from your platform, won't roll out other companies and will certainly be adding the review on your product. This means we are currently out 30K and not to mention all the additional time this has take for my staff to investigate. The more troubling part is that we found this and this was not detected by Plooto. This is too bad as i feel your platform had lots of potential but when in comes to payments, security is the number one concern. Customer services would also be a good addition!
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ease of use
Reviewed on 8/12/2020
Not having to write cheques and mail them out
Inputing the invoices only once in our Accounting Software and then Plooto does the work
Very time and cost effective and being in the Cloud, can work from anywhere!
Pros
the ease of syncing invoices from Xero to plooto
Like that Plooto now issue cheque to our vendors that does not want to provide their banking info
Cons
Nothing comes to mind at this time based on our requirments
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Convenient but limited functionality
Reviewed on 8/12/2020
The product is straightforward to use but I wish that customer service was more responsive and clearer. Looking forward to knowing the limits and future features of the product better.
Pros
It is very useful to facilitate cross border payments, the pre-loading for funds to accelerate payments is appreciated. The ability to automate regular payments and populate a transaction is high.
Cons
The cross border receivables are extremely limited, the amount is too low to collect receivables across the border. I would like better communication as to what my options are and how to pre-qualify different vendors.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SP North America Feedback
Reviewed on 25/4/2022
Pros
Its easy to use and by passes the limitations via the big 5 banks.
Cons
It would be great if we could implement this software via e-commerce with plugins. Finally, the credit card feature with an actual refund option.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Good value until the pricing model was changed
Reviewed on 8/12/2020
We would have continued as a customer however the change in pricing model drove us to change
Pros
It was easy to use for the payer and payee
Cons
The company changed the pricing model without notice. It was no longer a good value
Alternatives Considered
Bill.com- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wow... awesome payment service
Reviewed on 27/11/2018
Pros
Absolutely love the way Plooto integrates with QuickBooks online. It pulls in the bills to be paid, and you review and send them out... and it allows for multiple signers to approve the payments.
Cons
The issue I like least is that they don't offer a cheque... there are a few.. less than 1% of our bills, that we need a cheque for. I so dislike manual cheques, chasing signers... I need Plooto to send out a cheque on our behalf occassionally.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
From my experiences
Reviewed on 8/12/2020
Generally good but customer service really needs work. I had a failed transfer attempt and it took well over a month and multiple emails to get my money put back in my account.
Pros
It's really easy to use and save me a ton of headaches. No messing around with wires. Payments go direct to accounts so little delay.
Cons
The account balances should be on the landing page. The first thing I want to know is how much is there
Interesting that you ask about financial reporting and reconciliation. It is terrible. Really hard to reconcile the accounts. You should have something more like a bank statement. The info that can be downloaded is really convaluted. Really frustrating. I have recommended Plooto quite a few times but I always say "be warned, the reconciliation process is basically non-existent"
- Industry: Accounting
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review
Reviewed on 8/12/2020
Fairly good. I would recommend it.
Pros
The integration with QuickBooks Online is good - it is current and shows me bills have be paid that same day as the order goes in.
I
Cons
Missing bill payments.
Missing an integration to show that my recurring monthly Receivable payments are paid in QBO.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Plooto is critical to our business
Reviewed on 17/12/2020
Plooto made our transition to working from an office to home during the pandemic seamless. We went from an organization that made the majority of our payments by cheque (requiring dual signatures) to online using Plooto in about a week. I don't know how we would have paid our bills without it.
Pros
Plooto was so easy to set up, and it's auto connection to our accounting software was seamless.
Cons
We make quite a few payments to the USA, and I would like to see the cost on those come down. The price on Canadian payments is very reasonable.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Fintech solution for AP/AR
Reviewed on 14/12/2020
Team has been responsive and platform is a simple to use and saves time . Allows us to focus on what we need to do to run our business.
Pros
AP was seamless in implementing CDN/US. Loved the integration to Quickbooks online and iit worked perfectly.
Cons
Multi-currency on US receivables. Product worked perfectly in Canada but US setup for AR has been challenging. It worked on some accounts but various requirements on ACH, wires , currency reconciliation all make it tough. Although most other solutions have same issues.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 14/12/2020
Pros
Layers of approval . It helps our non profit clients
Cons
Not so easy to set up a new client and authorize management for approval.