Sana Commerce Reviews

If you are an Administrator or an end user, the tool is very simple to use, very intuitive, the native integration with our ERP's is the best.

Perhaps the dependency on SANA could be high, the more functionality we develop, the higher the cost of maintaining the product.

There is a lot of flexibility with setup and administration by the user. We can set up our menu structure, product pages and item detail page. We can change the click through boxes on the home screen based upon current promotions. Sana pulls quantity and pricing directly from our NAV/ERP system instead of syncing which leads to better data quality and less order errors.

I like to be able to do more filtering in the side bar. While we operate a B2B site, our customers are expecting many of the same functionality as the B2C sites they use as consumers. Today the best websites seem to be based on how quickly a person can find an item using a search bar and filters. We're currently working on this with Sana and implementing another product, Perfion, to assist with better data management and increasing searching/filtering capabilities.

By far the best e-commerce platform that integrates fully with sap business one. The new sana cloud platform is super modern and gives us a lot of flexibility to design with limited coding while offering our customers a dynamic experience.

Sana has a really modern look and feel along with constant innovation that is super specific to sap B1 and our needs.

sana team has done a great job to get us through any pain points. So at this time none to relay

The box product is extensive, which makes it easy to meet most of the requirements for its use

It is difficult to establish business rules, as well as to develop them due to their high cost.

I like the facility to implement on MS Dynamics Ax , you don't need to customize a lot the ERP because SANA Includes a high level of integration with MS Dynamics AX And it is to easy to included the discount policies of each customer and others information from the ERP.

The SAnA support some times take a log pf time to solve my issues

Easy admin panel to update and make changes
Ease of integration to DAX
Ease of customizations

I still don't feel like I've fully optimized the design ability and there are some constraints to the white space that is available out of the box.

We really like working with [SENSITIVE CONTENT HIDDEN] on support, his expert knowledge of the platform has helped us use SANA to its full capabilities. Also having SANA University is a wonderful resource for boosting knowledge of the platform.

Sometimes the flexipage feature can be confusing.

- Native integration into AX/SAP
- Easy to implement
- Ease of use
- UI both frontend and backend looks clean and professional
- Great customer support
- Very professional company

- Pricey
- Hard and expensive to customize
- Origin is in B2B, thats why it lacks some B2C functionalities , but the new version will address it

The standard features and templates SANA has out of the box make set up and changes extremely simple

It wont do everything you want, but they do release regular updates to improve and keep moving forward

Software is easily to install and to configure.

Functionality is a bit limited, and development is not easy because you have to work with several party's.

It connects perfectly with our ERP and makes our internal processes so easy. We don't have to worry about updating the inventory info or stuff like that.

Maybe the support can be a little bit delayed as most information is on english and our main language is spanish. Sometimes things can be lost in translation but we were always able to solve the issues. I always recommend having someone with high english profficiency on english if you are from a non english speaking country.

The connection with the ERP is the main advantage, very useful if you handle different prices, commercial agreements, it will not be your headache

Most of the improvements you want to make will be time consuming and expensive, most are customizations

Even those unfamiliar with programming languages ​​with little computer skills can use it. Easy to set up and use, I use it every day!

The Sana University program for content learning is a little too elaborate. Better to gain experience in the test area using the manuals available online.

Ease of use
Links into our SAP business One system with ease

The costs of customisation
Downtime with connection dropping

We were able to get from purchase to first sale in just a few months. Even though we needed to customize, we were still able to move rapidly.

There are some great features such as the in-site editor but I wish it allowed even more control over small aspects of the site.

I really like the complete integration with our ERP-package and the user-friendly features. Happy to see that many SEO-friendly features are implemented.

Sometimes it's difficult to modify something in lay-out or integrations with other software. The connection between Sana and mailchimp should be more

- Easy to use
- Very good customer support
- They release useful new features

- When you want to make big changes you can't do it yourself

Clear design, no frills and easy to use. Customers are really satisfied by this.

Business rules that require customization cause more isssues and costs than desired.

Standard integration Dynamics AX and Perfion. Fits in our IT Strategy. Very professional people on the Sana team. Fast implementation, no surprises.

You need customizations for (from our point of view) small changes that need a lot of overhead (project, calculation, etc.).

The fact that it is comprehensive and has a lot of the "right" features and is able to integrate even with our older ERP system is great.

We have an old ERP, namely Dynamics NAV 5.0 with LS Retail & Pebblestone Fashion on top. We did experience some issues to get this to work and had to do some rework and customizations on Sana because of this and other reasons.

It has a lot of B2B and B2C features, this way you can offer your clients what they need. The look and feel is simple and helpful and the one step checkout is good for CR%
Offers a lot of customization, especially if you have an ERP system

We had very customized ERP rules and asked for a lot of "bad customizations". When we realized our error and tried to go back, there is no default option to go back, You have to ask for a entirely new development.

Also the development service is only available at tuesdays and thursdays, that makes the fixes and devs really slow.

Implementation was handled by Sana and was done very efficiently, any problems on launch were dealt with swiftly. Their support service is fantastic.
We also like the simplicity of use, making the front end look clean and professional is easy.

Some more flexible design options without any coding required would be preferred, I believe this is being addressed in a coming update as of Nov 2020.

Professional product, good customer support and tight integration with our ERP

sometimes pinpointing the cause of errors is troublesome. Hopefully the upgrade from 9.0 to 9.3 will resolve (part of) this issue

Easy communication with our ERP
A lot of information for begginers

For advanced solutions, customizations need to be made

Fast set up if you work in ERP-standard, flexible if you have and individual standard. Great tutorials for implementation and CMS onboarding. CMS from shop ware is very easy to use. Customer Support is very organized.

Customizations due to individual company ERP adaption take some time and sometimes need to be prioritized by project manager.