Onspring

4.8 (92)
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Cloud-based GRC solution for enterprises and governments.

Overall rating

4.8 /5
(92)
Value for Money
4.8/5
Features
4.6/5
Ease of Use
4.8/5
Customer Support
5.0/5

98%
recommended this app
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92 Reviews

Sandra
Sandra
Overall rating
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Onspring to the Rescue!

Reviewed on 6/10/2022

Excellent

Excellent

Pros

Ability to integrate various data sets and establish meaningful connective tissue!

Cons

No complaints! After attending essentials training, was able to navigate it with ease.

Response from Onspring

Thank you for taking the time to post a review of Onspring, Sandra.

Scott
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

6 month User Experience Thus Far

Reviewed on 5/10/2022

My team loves the platform, the ease of use, and the capabilities. We are looking forward to see...

My team loves the platform, the ease of use, and the capabilities. We are looking forward to see how we can do more.

Pros

Ability to self-develop and implement changes on the fly. Ability to adapt the software to the needs of our various teams.

Cons

Learning how to implement some of the training to our specific needs. The training is easy to follow but trying to tailor it to our needs is a little challenging.

Response from Onspring

Thank you for sharing your feedback Scott! Glad to hear how you're adapting Onspring to meet the needs of your teams.

Karthikeya
Overall rating
  • Industry: Airlines/Aviation
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

My software

Reviewed on 3/7/2022

For undertaking a business.

For undertaking a business.

Pros

Good. Easy to use this software. OK 👍.

Cons

Easy to use the software. Good quality software. 👌.

Venona
Overall rating
  • Industry: Utilities
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Positive Onspring Experience

Reviewed on 9/10/2024

I'm a new user but so far it has been positive. The business partner I work with provides...

I'm a new user but so far it has been positive. The business partner I work with provides tremendous support and is incredibly knowledgeable of the Onspring product.

Pros

It's flexibility, customization capability and it's user friendliness. The business partners they choose are highly rated in their capabilities and eagerness to assist all users.

Cons

The only con would be my inability to find the time to fully educate myself on it's capabilities. There is a lot out there.

Response from Onspring

Thank you for taking the time to review Onspring. We greatly appreciate your noting the extensive flexibility of the software! We are so pleased you've had a positive experience and that you work with a business partner who has the answers you need! Thank you again!

Neil
Overall rating
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

All in one place

Reviewed on 18/4/2022

Honestly fantastic, support is incredible. Where else in your career have you seen, Procurement,...

Honestly fantastic, support is incredible. Where else in your career have you seen, Procurement, Vendor Management, Compliance, Risk and IT Security all in one tool ?

Pros

The Software is easy to use and to create new forms, dashboards and reports.

Cons

At time the coding language shortcoming requires you to use inverse logic example instead of turn right, you have to turn left 3 times (equivalent to turn right)

Alternatives Considered

OneTrust

Reasons for Switching to Onspring

Flexibility in development, end user support.

Response from Onspring

Neil - We really appreciate you taking the time to write a review of Onspring. I love your quote about never before having procurement, vendor, compliance, risk, and IT all in one tool until you had Onspring. That is what our goal was when we started building the platform, so it is always great to hear that we are truly helping businesses move faster and easier. I need to dig into your coding language comment because my spidey-senses assume there is an easier way to achieve what you are looking to accomplish. I'll have your Customer Success Manager reach out to see how we can improve your logic methodology. Thanks again - really appreciate you.

Daniel
Overall rating
  • Industry: Banking
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review

Reviewed on 11/4/2022

I use this product for internal audit at the bank I work at. We store our workpapers in it for...

I use this product for internal audit at the bank I work at. We store our workpapers in it for audits we perform. We do our risk assessment in it. We track findings and do our schedule in Onspring. We use it to maintain our list of key internal controls for COSO and document our testing of those controls monthly in this tool.

Pros

The product is very customizable and easy to understand once you learn it is a relational database with a user interface of easy to understand charts/graphs on top of it.

Cons

Mapping feature - this one is new but additional features to customize map overlays based on census tract information would be useful in mapping.

Alternatives Considered

TeamMate+ Audit, Ncontracts and AuditBoard

Reasons for Switching to Onspring

Onspring had the best level of customization. The others you were stuck doing things the way they were set up. Onspring was also competitive in pricing against the others.

Response from Onspring

Daniel - Thank you for providing such a thorough review of Onspring. We truly appreciate you taking the time to post this and also appreciate your suggestion on the geographical mapping use case. Our product team will be looking into this!

Drew
Overall rating
  • Industry: Consumer Goods
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best in Class Audit Management Software

Reviewed on 20/5/2020

Our team is able to work in a single system that includes all facets of their job responsibilities,...

Our team is able to work in a single system that includes all facets of their job responsibilities, including risk assessment, engagement planning, project management, and fieldwork. Reporting is streamlined and extremely easy to modify as needs change.

Pros

Onspring is exceptionally easy to deploy and use with minimal training. The intuitive nature of the product and customizable functionality meant we were able to quickly spin up experiences for our internal auditors, managers, and business stake holders that are tailored to their needs and functions.

Cons

Onspring uses a common text field functionality that, like almost all others that I am aware of, occasionally has issues in rendering copy/paste text from MS Word. This is not just an Onspring-specific issue and the Onspring editor does include a "clear formatting" button that fully addresses this concern.

Alternatives Considered

TeamMate+ Audit and Ideagen Internal Audit

Reasons for Choosing Onspring

We were significantly disappointed with the usability, customization, and support options in TeamMate.

Switched From

TeamMate+ Audit

Reasons for Switching to Onspring

Onspring was the clear favorite in our evaluations due to the usability advantages this software provides over its competitors. It was the right size for our department and we felt that the customer commitment from Onspring was unrivaled.

Response from Onspring

Drew - Thank you for posting a thorough review on the Onspring platform and your experience utilizing our solutions to fit your organization's needs.

Chris
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent GRC solution - Highly recommend!

Reviewed on 18/11/2022

Onspring is making our risk much easier to define and report. We previously had so many disparate...

Onspring is making our risk much easier to define and report. We previously had so many disparate processes and functions that it was difficult to report risk accurately.

Pros

- Consistent improvement with new updates and releases- Everyone at Onspring is great work with- Ease of use- Out of box features

Cons

- When delegating a survey to someone else, Onspring should dynamically update the email that goes to the delegate for you. It will send the email addressed to the initially assigned person unless you adjust it. Onspring allows you to adjust it, but it seems they should automatically update the name instead of keeping the original person's name. Adjusting the email could be easy to miss; therefore, you send an email to the delegate addressed to yourself.- The timeout function needs to be adjusted. It appears to let you continue your session, when it does not.

Alternatives Considered

RSA Archer Suite and OneTrust

Reasons for Choosing Onspring

We were having some issues with Rsam and couldn't view all of our risk in one solution. Rsam was also not user friendly. Onspring has fixed this issue for us.

Reasons for Switching to Onspring

Onspring looked much more user friendly, more elegant, and the price was right.

Response from Onspring

Thank you for taking the time to leave this review Chris - really appreciate your candor and feedback.

Bill
Overall rating
  • Industry: Information Services
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

A great product review

Reviewed on 8/10/2024

We are just about to go live with the product, but so far so good!

We are just about to go live with the product, but so far so good!

Pros

Customizability, scalability, user friendly, easily adoptable by even the most distant users

Cons

As an admin, it can be a lot to manage because it scales so quickly. I find the reporting fantastic, but translating reports into complex metric visuals can be very challenging (heat map)

Response from Onspring

Thank you for taking the time to post such a lovely review. We greatly appreciate that you are enjoying the customization and scalability of Onspring. If you do have product requests in the future, please do submit a feature / product enhancement in the Community portal. Thank you again!

Erin
Overall rating
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Corporate Auditor

Reviewed on 8/10/2024

We utilize Onspring for our internal audit engagements, so we only use a tiny part of what Onspring...

We utilize Onspring for our internal audit engagements, so we only use a tiny part of what Onspring has to offer. However, we thoroughly enjoy the experience and think the admin trainings were very helpful.

Pros

Very intuitive and if we are unable to figure something out, a rep from Onspring is always so helpful!

Cons

We would love to use the portal but it is not feasible at this time.

Response from Onspring

Erin -
We are thrilled that you find our platform so intuitive. And, it sounds like our support team has also been able to assist.
Thank you for your kind review and should you have product suggestions, please submit via the Community.

Benny
Overall rating
  • Industry: Utilities
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

No Code Solution

Reviewed on 5/10/2023

Pros

No code configuration, user friendly, great features, and tech support.

Cons

I have not found anything I don't like yet.

Response from Onspring

Short and sweet. That's how we roll, too. Thanks for leaving a review Benny - truly appreciate your role in our community.

Jen
Overall rating
  • Industry: Entertainment
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Onspring is the GOAT!

Reviewed on 5/10/2023

Onspring has great people who have supported us and worked with us as be expand our use cases

Onspring has great people who have supported us and worked with us as be expand our use cases

Pros

Customization is amazing! We have been able to build over 16 critical modules for our team

Cons

The change reporting could be better, and the interface could be sleeker with more customization

Response from Onspring

Best review left for Onspring EVER!!!!! Appreciate you sharing your favs and areas for improvement (the latter is heading over to our product team).

Matthew
Overall rating
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic GRC platform that can do SO much more!

Reviewed on 4/10/2023

Fantastic support, client team, and overall experience.

Fantastic support, client team, and overall experience.

Pros

The flexible, no-code ability to automate business processes beyond just a normal GRC. The platform was clearly well thought out on how it can completely empower a business to improve its own processes .

Cons

Scoping out internal processes to transition to Onspring and the execution order with less mature processes.

Response from Onspring

Matthew - Thank you for taking the time to leave this review about your experience with Onspring. We love that you have command over the no-code automation to build processes unique for your business. Glad to have you a part of our Onspring community.

Michael
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Issues Governance

Reviewed on 5/10/2023

It's great for implementing with multiple teams and products.

It's great for implementing with multiple teams and products.

Pros

The low code/no code interface makes customization easy.

Cons

the save record is hardcoded to the top of the record.

Response from Onspring

Michael - Thank you for taking the time to leave a review on your Onspring experience. we appreciate the feedback and input.

Cassidy
Overall rating
  • Industry: Insurance
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My Onspring Experience

Reviewed on 9/10/2024

Pros

The flexibility of the product and ability to tailor it exactly to your needs.

Cons

Since the sky is basically the limit, you have to really think about your end result before you start.

Response from Onspring

Thank you for your kind review! We appreciate that you took the time to write it and noted that you can do almost anything with Onspring. Thank you!

Becca
Overall rating
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Bang for your Buck

Reviewed on 11/4/2022

Our company had left a previous provider due to issues with the platform and customer service....

Our company had left a previous provider due to issues with the platform and customer service. We've been blown away by the experience we've had after selecting Onspring.

Pros

Out of the box options available and full customization options - we were able to decide how much time and effort to apply to customization before implementation. End users are happy with the ease of use. Management is happy with the reports and export capabilities. As an admin, the trainings Onspring conducts and the customer service Onspring provides is extremely helpful and this is, in my opinion, what really makes them standout.

Cons

Some of the webinars they offer fall short, but the webinars are an added bonus anyway. Onspring provides an app to give feedback and request enhancements - so they're aware of areas to improve. They're transparent about if/when the enhancement will be considered or implemented!

Response from Onspring

Becca - You are the best. None of us at Onspring could ask for a better review description than "Best Bang for your Buck." We truly appreciate you taking time out of your day to post a review of Onspring. And appreciate your candor about webinar content - I'd like to follow up with you on this front to understand what we could provide that would be more beneficial in this area.

Ed
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Onspring Survey - A must for organizational GRC Initiatives to Meet Internal Audit and...

Reviewed on 19/10/2022

It is a very easy product to use from startup.

It is a very easy product to use from startup.

Pros

The software is easy to use, and the networking and dashboard functions are so valuable along with the customized reporting.

Cons

Need to be able to import NIST SP800-53, SP800-66, and NOST Cybersecurity Framework easier. Most organizations are using NIST Standards and Guidelines to secure their organization and audited internally and externally against these Standards. CMS audits organizations against NIST in the Healthcare industry so it is very important for us to incorporate into Onspring.

Alternatives Considered

RSA Archer Suite

Reasons for Switching to Onspring

Pricing and ease of use

Response from Onspring

Thank you for leaving this review Ed. We're glad you enjoy Onspring so much. I've also provided your import information to our product team to include in our product roadmap. Most of our customers do use us to track NIST, ISO, and others, so this upgrade would help you, alongside everyone else. Thanks again.

Jill
Overall rating
  • Industry: Insurance
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Overall a very useful tool

Reviewed on 15/4/2022

Onspring is a good tool for project/process management. Their customer service is very good, if...

Onspring is a good tool for project/process management. Their customer service is very good, if there is not an existing solution they will work with you to come up with good alternatives.

Pros

The ability to link together applications to create a more streamlined process flow.

Cons

It would be nice to have a more reasonable "Lite User" license option so that other departments that do not have access would have some functionality in the system.

Response from Onspring

Jill - Thank you for taking the time to leave a review of Onspring. We appreciate your input and are glad you have found ways to use the platform to streamline process flows across your organization.

Bradley
Overall rating
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

No more spreadsheets

Reviewed on 11/4/2022

Eliminating spreadsheets to track audit work.

Eliminating spreadsheets to track audit work.

Pros

Controls and exception follow up. Getting these out of spreadsheets and implementing automated notices has been a major time saver.

Cons

The ability to customize can be daunting. Onspring is always willing to help with this.

Response from Onspring

Bradley - Really appreciate you taking the time to post a review of Onspring. We are always glad to help you plan customizations, so feel free to contact your Customer Success Manager whenever!

Thanks again!

Diane
Overall rating
  • Industry: Medical Devices
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User Friendly

Reviewed on 11/4/2022

The biggest benefit is how user friendly the software is.

The biggest benefit is how user friendly the software is.

Pros

This is one of the most user friendly software programs I've used. We use this to record and track our Non Disclosure Agreements, Legal Hold Notices, Risks and Incident reporting for audits. The few times I did need support, the customer service was amazing.

Cons

There is really nothing I dislike about the software.

Response from Onspring

Diane - We appreciate you taking the time to post a review of Onspring and are incredibly happy to hear how much it has helped your organization.

Thank you!

Verified Reviewer
Overall rating
  • Industry: Wholesale
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great database

Reviewed on 16/5/2020

Fantastic to have all my information in the one place. The software is very fast and you can move...

Fantastic to have all my information in the one place. The software is very fast and you can move quickly from one app to the other using the relationship database structure. This system has been very positively impactful for me.

Pros

Very easy to set up a new application, upload excel information and write reports.

Cons

It takes a bit of getting used to writing the more complex formulas which is closer to programming than excel but very powerful.

Michelle
Overall rating
  • Industry: Insurance
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Onspring fits your needs

Reviewed on 26/9/2019

I have had a fully immersed experience in Onspring. I came in knowing nothing and now i'm told (by...

I have had a fully immersed experience in Onspring. I came in knowing nothing and now i'm told (by Onspring support staff) that i'm one of the most experienced admins they have. It took less than a year to become a SME. Once you understand how to use the system and it's capabilities, it's pretty simple to use. It has given me the ability to automate so much more than I ever planned!

Pros

Almost anything that I wanted to do, could be done. Even if I couldn't figure it out myself, the support staff would always find a way.

Cons

I like that you can use multiple tabs while configuring/testing, but I hate that if you change one tab to test in a different role, then toggle back to another tab, all of the tabs have changed to that role.

Sarah
Overall rating
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Logical and User Friendly

Reviewed on 14/4/2022

Pros

I like that I don't have to have a background in IT in order to be an effective administrator. The tool is easy to customize and adjust. I also love the fact that Onspring is con

Cons

IT's hard to come up with a con. Any cons that I've had in the past have either been resolved or they were just superficial/insignificant.

Response from Onspring

Sarah - Thank you for taking the time to leave a review for Onspring. Always appreciate feedback, especially when it's great :)

Jay
Overall rating
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Company

Reviewed on 22/4/2022

Contract management, SOX controls testing

Contract management, SOX controls testing

Pros

Ease of use, we can create our own dashboards, reports, apps. Customer service is 7 stars when you need it which is rare.

Cons

Nothing right now for what we are using it for.

Response from Onspring

Jay - Thank you for providing this review of Onspring. Glad to hear our team is getting rave reviews from you!

John
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Overall our company's experience has been very good. Intuitive software with great support

Reviewed on 8/3/2018

Pros

Cutting edge technology with a great user interface and reporting tools. The system is easy to use and configure and you don't need to be a DBA to use it. For the money, you'll be hard pressed to find anything close to the feature set and capability.

Cons

Because Onspring can be rolled out initially as a blank slate, it was hard for me to wrap my head around what I was buying. Onspring can really track and report on just about anything and it has a library of canned 'apps' that you can start with. I just needed to use it to understand what it truly is.