Easy Storage Solutions Reviews
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725 Reviews
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent solution for self service storage
Reviewed on 23/1/2018
Easy of use, implementation, intuitive and well designed customer interface, and simple to manage.
Easy of use, implementation, intuitive and well designed customer interface, and simple to manage.
Pros
We operate a small, 138 unit, self storage facility and Easy Self Storage goes a long way in automating many of the process steps we require. If you have a question, you reach a someone who works for ESS (not a call center) who can answer that question quickly.
Cons
ESS provides a package of offerings to complement the self storage software solution, but feels like there are different mini-companies operating together. It would be good to have these rolled under one operating structure to provide consistency. They are all good, but 'feels' different if that makes sense...
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product for any Storage Business
Reviewed on 27/9/2024
Excellent, I had no issues with Easy Storage as a matter of fax I have referred over five other...
Excellent, I had no issues with Easy Storage as a matter of fax I have referred over five other businesses to them.
Pros
This software is a true asset to my business, I wouldn't think of doing any other way. I like that you can get great customer service over the phone anytime you need it.
Cons
Nothing, everything seems to work as promised.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Frustrating to Use
Reviewed on 25/3/2024
Unfortunately we are having to make a change it’s too frustrating for our customers and staff
Unfortunately we are having to make a change it’s too frustrating for our customers and staff
Pros
Setup was quick and seemingly easy but it didn’t have the easy of use described
Cons
Technical support is terrible, we’ve paid vendors thousands of dollars to troubleshoot hardware issues
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Software, Excellent Customer Servic
Reviewed on 19/9/2024
Software easy to use, if you need, they are there
Software easy to use, if you need, they are there
Pros
They make it easy to run your storage business
Cons
Like every software sometimes there are glitches
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Experience based on about one and a half years with Easy Storage.
Reviewed on 6/6/2023
Pros
The ability to access the software from anywhere, including a smart phone. Plus the ability to mostly manage remotely (offsite).
Cons
Their fees and inaccuracies with credit card fees is probably my biggest irritant. The long wait times for customer service and the "company wide staff meetings" that completely shut down all customer service.
- Industry: Management Consulting
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Affordable! The best for smaller properties!
Reviewed on 6/6/2023
The price and simplicity for smaller properties is seriously #1! I took on the management of 2...
The price and simplicity for smaller properties is seriously #1! I took on the management of 2 separate self-storage businesses, only because of Easy Storage Solutions. The owners couldn't afford & didn't need the large & pricey systems out there for self-storage, and their only alternative was Quickbooks, which does not fit self-storage. They were frustrated, and I was able to step in and organize their properties easily and set up auto-billing & auto-pay on top of it, with simple flat-rate card fees. I am genuinely grateful for the Easy program.
Pros
The price. The simplicity. The easy flat-rate Card processing fees. The great website they set up for you. Great Tech Support.
Cons
Nothing, really. When I have suggestions I send them to Tech Support for the "Wish List" and they take them seriously.
- Industry: Renewables & Environment
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
First time storage owner
Reviewed on 20/9/2024
Although the fee cuts into profits it is worth ease to have automated billing to make owning...
Although the fee cuts into profits it is worth ease to have automated billing to make owning storage more hands off
Pros
The customer help is phenomenal! Every question I’ve ever had has been answered. They are patient and walk you through every step of the software. I only have 1 small facility and can’t wait to add east storage software to the next location.
Cons
They Monthly fee seems a bit high and cuts into the monthly profit on a small facility
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Like having a facility manager, only better
Reviewed on 22/6/2023
Great and great customer service. We deal with other software products in the hardware industry,...
Great and great customer service. We deal with other software products in the hardware industry, and this software is the most user friendly and customer service oriented of any I have worked with.
Pros
Accessibility at office or remotely, auto pay, professionalism and integrity in the product. It has literally reduced my workload by 80 %
Cons
Not having it sooner! Very satisfied. We had two other systems and this is light years ahead.
- Industry: Commercial Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It does get any easier
Reviewed on 22/6/2023
Love the software as it allows me to travel to Mesa AZ for 5 months in the winter and I can manage...
Love the software as it allows me to travel to Mesa AZ for 5 months in the winter and I can manage my facility from my lap top.
Pros
This is a complete package software and a website. The software once set up takes all the administrative labour away. Invoicing Automated, Payments Automated, Late notices Automated, Late Fees Automated, Gate Codes are Automated, Gate Access Automated. And all transitions are automatically sent to Quick Book. Easy to manage the complete facility from the DASHBOARD which shows Rentals, Occupancy, Awaiting Payment, and Tasks that need to be completed.
Cons
The software will NOT make my Golf Tee Time Dam
- Industry: Warehousing
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great review for Easy Storage
Reviewed on 27/9/2024
For the most it’s always a pleasure. Thanks
For the most it’s always a pleasure. Thanks
Pros
Always get a quick answer to any concerns we may have.
Cons
Other than price increases we have nothing negative to say about Easy Storage Solutions. Thanks
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use and customer support is top notch.
Reviewed on 21/6/2023
Love the capabilities of the program for our use.
Love the capabilities of the program for our use.
Pros
How easy it is to input clients, track payments and balances, change settings in the software. It's so easy to navigate and train new employees how to use it. Adding new facilities and studios is fast and efficient. Anytime I have any questions or issues, customer service always resolves our issues.
Cons
Sometimes it's a little frustrating about the M-F hours but that's ok. Would love to be able to run revenue reports for all facilities.
- Industry: Packaging & Containers
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The perfect management solution for a small storage unit facility!
Reviewed on 6/6/2023
We are a small storage unit facility, and could not afford to may much for a management tool. Easy...
We are a small storage unit facility, and could not afford to may much for a management tool. Easy Storage Solutions provides everything that we need to run our business, at a price that justifies it's purchase.
Pros
With Easy Storage Solutions, our business practically runs itself. After the initial set up, it takes me very little time to keep track of our customers, issue statements, and record payments.
Cons
I use Quick Books to manage the financial side of our business, and it would be really great if somehow it had the capabilities to do what Quick Books does all in one location (keep track of our business bills, and etc. for tax purposes).
- Industry: Warehousing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to Use
Reviewed on 6/6/2023
I like Easey Storage Solutions overall, there just needs to be some more flexibility.
I like Easey Storage Solutions overall, there just needs to be some more flexibility.
Pros
The ease of use and finding customers in database
Cons
Editing new rentals, if I make a mistake I have to move customer out then start over with new rental. I should be able to move Prorating options when renting. We use the 3rd option and my part time help can't seem to remember to use third option on drop down. I wish I could move that option to top of drop down. Because of that it causes problems with prorating when I have to change due date to first of month.
- Industry: Warehousing
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to learn and use daily
Reviewed on 7/6/2023
A great tool for storage businesses
A great tool for storage businesses
Pros
The straight forward way the program works
Cons
We should be able to automate a transfer regardless of how long a customer has rented.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use and customer service very responsive
Reviewed on 7/6/2023
Pros
Easy Storage Solutions takes the headache out of managing a storage unit facility. The software is easy to use and when needed, customer service is friendly and very responsive.
Cons
The only thing that I have discovered that I would like to use (and maybe it is available, i just haven't found it) is the ability to send a text message to all tenants.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Winner Winner!
Reviewed on 6/6/2023
Amazing!!! So glad we started using ESS!
Amazing!!! So glad we started using ESS!
Pros
This software is super user friendly!!! It does everything we need it to do. It's awesome that the support staff are real people that have real quick answers and or fixes.
Cons
No cons at this time but I'm sure I under utilize all the features.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 6/6/2023
Pros
Easy to use and great features. Highly recommend
Cons
Transaction fees are high for credit cards.
Alternatives Considered
storEDGE Management Software- Industry: Warehousing
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
its a good managment program
Reviewed on 6/6/2023
Pros
ease of use the cost per month I can log on from anywhere
Cons
The fact that the program will allow tenants to log in and make a partial payment without pre approval
- Industry: Warehousing
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jemison Self Storage
Reviewed on 6/6/2023
Easy to navigate and great customer support.
Easy to navigate and great customer support.
Pros
Easiest software to use, setup is easy..
Cons
There is nothing that I dislike about easy storage solutions.
- Industry: Warehousing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
581 South Storage Review
Reviewed on 6/6/2023
The software allows me to run my self storage business while still operating another business that...
The software allows me to run my self storage business while still operating another business that is very hands on.
Pros
Keeping track of customers that are late and automatically sending them email and text reminders is the best feature.
Cons
Customer service needs to be improved. When we use to call for support we could get someone on the phone within a couple minutes.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
good product
Reviewed on 6/6/2023
highly recommended
highly recommended
Pros
Easy to use just as the name says. A friend who has storage units referred me. Very happy with the online system. Makes my life much easier.
Cons
no real issues with the program. Set up was not complicated but it takes time to get all your customer entries in if migrating from another method. Mine was Excel spreadsheet.
- Industry: Warehousing
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User review
Reviewed on 24/6/2023
I can't integrate My Doorking Cloud product even though the Doorking icloud product is an "open...
I can't integrate My Doorking Cloud product even though the Doorking icloud product is an "open source" product. This needs to be addressed on the EZ storage software.
Pros
All features are useful. No favorites .
Cons
A larger font on the minus sign used to display a credit on the account. the present - minus is toooooo small and faint.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
McKenney Storager
Reviewed on 6/6/2023
Pros
We like the auto generated invoicing & receipts to customers, relives the onus on the staff.
Cons
The Dashboard daily tasks notifications. We do not require to print these off but notifications are always there
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good company just needs a few updates in software
Reviewed on 4/1/2023
Pros
It is easy to use. Support is helpful when I call them if they are able to help
Cons
The main feature that I have called over and over again , their software does not have a auto fee that if customer uses credit/debit card that they are charged a fee automatically to cover our cost as a company. Our clients don't use their cards every month and with 500 clients it is extra work to go in monthly and change fees when a auto draft on software could help especially now with more fees being added from the company. You are making now .25 per transaction and I still have to do all the work . I have made request for the last year every time I have called and have not gotten any feedback from anyone. I know from talking to support they get these request daily.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great for my customers, but not quite there yet for me (still learning).
Reviewed on 23/1/2018
ESS has made my customers happier with dealing online with us. It keeps my customers on my website...
ESS has made my customers happier with dealing online with us. It keeps my customers on my website and the customer support here at least listens and considers potential upgrades and helps work through any challenges in a friendly way.
Pros
ESS makes things so much easier for my customers. They love the ease of paying online and I like that they never leave my website to do it. I like the ability to send texts to my customers. The customer support team really works hard to help when there is a problem and they are usually very quick to respond!
Cons
The QuickBooks integration for desk top users doesn't work well for me. I'd prefer to be able to download iff. files that have been linked with my various QB accounts that will help me to track and categorize individually, security deposits paid, security deposit refunds, sales tax, retail sales, insurance, insurance fees rent, and fees. As it stands now I have to make monthly GL entries for each of these where I didn't need to with my prior software. I don't like the multiple payment buttons in the payment screen. They are confusing to me and my customers. When trying to pre pay a customer with multiple units and one check I have to enter the payment multiple times, this again make added work for me. Auto payment texts, I discovered the hard way, are not good as they come at crazy hours that woke up several of my customers (I wish I had known this before it happened). I'm in Texas and like to use the TSSA rental agreement, but it's so frustrating they should really let folks know the system does not work well with Blue Moon. If you decide to continue with TSSA contracts and Blue Moon you will be doubling your workload.