SentricHR Reviews

It is easy to use, Sentric works consistently on improving, adding new features and staying up- to-date with its software. Customer service is prompt, and always very helpful and response time is quick.

few glitches after updates, but nothing major

It's easy to set up and employee and the reports features are awesome.

Having to create a new employee when transferred to another company and their records are all new.

I like that I have all my information in one place and how the applicant tracking system information flows over when a person is hired.

I don't like that things are not as easy to find anymore. We always have problems pulling accurate reports, such as active employees. There are always employees missing even though we show them as active. Little things like that. The format is not as welcoming or easy to figure out.

The ability to white label for all of our underlying companies.

The user interface is a little dated but, functionality is very robust.

I love how all HR matters are in one platform. This allowed me to bring all my "systems" in to one platform.

The time keeping platform can use some improvements for mobile features.

Really enjoy how intuitive this system is!

Very user-friendly software! I have ran into very few technical issues.

This system looks like it will grow easily with our company. It has more indepth features than many of the systems I looked at.

The ease of use is restricted somewhat. It sounds like a little thing, but you can't hit "Enter" as an input button, you have to use the mouse to click on a tiny arrow or a submit button each time. Just makes everything take a little bit longer.

The support team is the best! They are very responsive and correct any issues on a timely basis.

The reporting is a little lacking and could be easier to develop you r own reports. and make it easier to build and use the fields in the system to build reports.

System works well for mid-size organizations and can be customized according to the organization's needs and pay rules. More or less it was a seamless transition from the larger payroll provider I had utilized in the past, as well as more affordable. The account representatives that I deal with the majority of the time are professional, kind, hard-working, and knowledgeable.

We utilize Attendance On Demand, which is the time clock side of Sentric and it is more challenging to correct issues since it's a 3rd party application. Additionally, some of the features within Sentric are less than user-friendly and do not often have clear instructional guides on "how-to's" (I can assume this is mostly due to all the customizations).

Sentric is incredibly user friendly. I have used Sentric for about six months and have found it is very easy to pick up on the software. Within two pay cycles, I was processing payroll cycles without any assistance.

When adding PTO through the paystub, it does not automatically deduct from the Absence Enrollments banks once the pay cycle closes. A manual adjustment must be made in Sentric.

The software is extremely to use as an administrator and also easy for employees and managers to navigate. The customer support that I have received over the years has been amazing. I have contacted customer support many times and every time I have received a quick response to my issue with help and/or ideas to resolve my issue. The knowledge and expertise of the customer support team is top notch and they are always so helpful.

Some times creating reports can be challenging; having descriptions of available fields would be helpful.

SentricHR is extremely user friendly, and tracks everything we need it to track. We love being able to direct employees to their own profile to see paystubs, sick and PTO balances, and the use of the forecast option. I believe this empowers the employee more than we know!

There seems to be a few glitches here and there with SentricHR. I love the constant updates and believe they are necessary, however it seems to always change really random things. This is probably also a lack of knowledge on my part.

Easy to use dashboard
Unparalleled training Team

I use that user had more ability to create reports themselves without having to pay for custom reports & even when some of our custom reports need to be updated or changed, there is another fee involved.

Wish the feed did not lock so many items at the top making me having to scroll down anytime I need to see changes made by HR for me to Process.

The software is very user friendly and all the training and support staff are outstanding. Our organization does not use the software for payroll but may transition to that in the future. SentricHR has helped us streamline our processes into one location.

When I have found something I would like the software to do, support has been able to create a report or find a work around. One thing we've had trouble with is the SentricHR app for iPhone users; it won't load.

The ease of review employee profiles and the entering of data. The flow of the data, using a one system log in to retrieve your employee data. Time Card access and Employee Self Service.

I don't have anything to list at this time, but one wish list would be that once you type the employee's name in instead of hitting the Search button the system would automatically pull the name up.

The features that are most important to me are the reporting and viewing a user. You are able to make an ad hoc report with all the information in the system. You can also view the user to see what they see . This makes sure they are set up correctly.

If you create an ad hoc report with to much information it can take a long time for it to produce. This does not happen to much anymore but did when I first started. (Might have been user error).

The payroll module and open enrollment are great. Love the performance management feature as well. If you have some basic html knowledge, you can do a lot to make the system your own.

I believe there is room to improve on the ATS/Recruiting portion of the software. It works and can get the job done, but would love the ability to put more notes and chat with hiring managers within user profile. I will note that Sentric has consistently made changes and continues to get better.

The customer support. Two prior software providers were used, both with awful customer support. Sentric HR goes above and beyond in this regard.

I missed out on the original implementation so I played catchup a bit at the beginning, but the support staff mor than compensated for that.

It does everything we need it. Customer service is prompt and professional. Sentric is always working to improve the software. Recommend to all my friends.

Time keeping....the time keeping side of the software is not as great as the workforce side. Feel it could have an overhaul or needs some major improvements compared to how our previous time keeping worked.

Sentric is a pretty good HRIS system. When it comes to employee self-service, it is intuitive and easy to use. From an administrator stand point it is also pretty intuitive, but if you have any issues it's pretty easy to get help through the Community Hub or from your representative. I haven't run into any downtime, which is great. The program is updated approximately once a month (as needed) and is during low-access times.

It doesn't do all that we hoped- for instance the calendar only shares with supervisors instead of the whole team. They are anticipating that this will change in June or July of 2018. Also, the only way to add pay stubs is to use the Sentric payroll administration. We are unable to upload employee pay stubs securely from another payroll administrator. Their time administration is also a bit wonky- the punch in/out on a cell phone doesn't always work like it should.

That said our representative is great about sending in feedback to developers and keeping us apprised of changes that we have requested!

has most of the functions it needs to have for an HR system. I personally like the customer service and how they try to help.

connections and integrations with other softwares like Jobvite, expensing softwares etc. It could have a better and more convenient app. the whole layout could be more easier to understand. The interface is not really customer friendly

i love it for managing payroll and benefits. The Sentric support team is always helpful, responsive and
supportive

i wish there was more cross-functioning between the SentricHR software and the AOD Time and Attendance

customizable, many options, completes the following functions: payroll, benefits, qualifications, employee profiles, talent management, reports, attendance, notifications, and is user friendly once you get to know the system

When something isn't customizable and you have to wait for your next upgrade in order to possibly get it.

Ease of use, great implementation team and customer service

They can continue to develop further technologies to aid in process maagement

I like the system all facets of the system for ease of use and lots of reporting that are standard and adhoc. Exporting of data is very easy and quick

We have not been challenged by a lack of functionality or features that are necessary to meet the challenges of our workforce needs.