SentricHR Reviews

The search and filter capabilities are a positive. The integrated time system and additional functionality of the upgraded time software is much better than what we had before.

The customer service setup is not as quick and efficient as our setup on the old software. The availability of certain demographic/employment information is no longer available in the pay entry screen as it was in M3, thus there is a lot of toggling back and forth to verify information when we proceed payroll.

We love learning new modules and how they work together. It can be overwhelming at first but staff will surprise you in how they are eager to do things electronically and adapt quickly!

The reports are difficult to learn and run and limited in the fields. I wish there was truly a MASTER report that you could pull ANY field, and you weren't limited to what is available under each category. We rarely use the reports because they are cumbersome.

As an administrator and project manager for the implementation, I was pleasantly surprised how easy it was to get setup. The SentricHR Implementation Specialist assigned to our account was excellent. He was patient and always available to answer questions and provide guidance. I've gone through a number of these implementations with other vendors and what was promised by the sales team always had gaps with what the product could actually deliver without buying upgrades or "clunky" workarounds. We are very new as a customer, but so far SentricHR has exceeded my expectations.

We have just completed the implementation and have yet to roll it out to our employees, so I don't feel I can adequately answer this question. From what I've seen and experienced so far, I can't identify any concrete "cons" at this point.

SentricHR is extremely user friendly, and tracks everything we need it to track. We love being able to direct employees to their own profile to see paystubs, sick and PTO balances, and the use of the forecast option. I believe this empowers the employee more than we know!

There seems to be a few glitches here and there with SentricHR. I love the constant updates and believe they are necessary, however it seems to always change really random things. This is probably also a lack of knowledge on my part.

The ability to white label for all of our underlying companies.

The user interface is a little dated but, functionality is very robust.

The customer support is fantastic! Always helpful and friendly! The software continues to be upgraded and adapted as business needs change.

The reporting features could use some improvement with ease of use and functionality.

Ease of operation - Easy to understand reporting system. Easy to navigate in the system to find information that you need.

The change from one contact person to the support team. Can't get some reporting items to run how we would like them to be. And not being able to change our GL without being charged.

Easy for me to use as an administrator, and they just added a mobile app, which is awesome!!

Some of the self-service functions should be more user-friendly.

customizable, many options, completes the following functions: payroll, benefits, qualifications, employee profiles, talent management, reports, attendance, notifications, and is user friendly once you get to know the system

When something isn't customizable and you have to wait for your next upgrade in order to possibly get it.

Ease of use, great implementation team and customer service

They can continue to develop further technologies to aid in process maagement

The ability to house everything in one area. One stop shop. The technical support is fantastic. It is accessible to all employees in various degrees of permission level.

Sometimes it can be complicated and not intuitive. It took quite awhile to become proficient. I've been using it a little over a year.

The software is user friendly and easy to use! I also love the customer support. Everyone is extremely knowledgeable and friendly. They certainly go above and beyond for their clients!

Updates to the system can cause glitches in the first 24 hours, however, Sentric is steadfast about resolving all issues expeditiously.

Payroll and timekeeping being all in on. Payroll used to take me 3 - 5 hours but now it's about 30 minutes. My managers really like it as well. We track absences and tardy s a lot easier and efficiently.

The app only displays schedules in military time. I have the option on the website to switch, and our employees easily get confused using military time. Employees also don't see the full schedule to switch with other employees which would cut down time my managers spend reaching out to employees to get shifts covered. The prenote date is really inconvenient even set at 7 days. Our employees get a live check no matter how quickly their direct deposit info is put in the system. Our previous system was 3 - 4 days & usually their first check made the direct deposit.

User Friendly

No Position Control feature

Ease of use

manual checks and gross up checks

The employees like the Dashboard. They like that they are able to see their time off requests and how much time they have left in their PTO bank.

The reports - cannot make an ad-hoc report easily. Also, when attempting to get help, we are referred to videos, articles and other features on the HUB site.

Very easy to use! Lots of features, almost too many to use. :) I love the attendance tracking! It has really helped decrease

Some of the setup is hard to understand. But once it is setup, it really doesn't need to be changed again. However, the implementation team does a great job helping!

The support of the implementation team made our transition so easy! The software is so adaptable to all of our needs.

None identified, we are so happy with the software!

Customer service is very good
Local rep very helpful
Payroll processing is very easy and always on time

Reports not very user friendly
Very expensive to write excel reports for simple reports that should be already accessible
Overall system not very "up to date"

The entire system is all inclusive. I like being able to access payroll information, benefits, training, etc. all in one place and everything in the system flows nicely. I also like being able to build my own codes in the system and tailoring the software to my needs.

Reporting isn't to great. I'd like to see better report formatting (graphs, pie charts, etc.) and more analytical data.

I no longer have to handle my payroll which makes it much easier to conduct and run my business. Given the pricing and strong customer support, it has been a welcome addition to our processes. I hope to be able to advance many more opportunities to add additional resources and utilize the payroll services across our growth periods at Integrity Resources.

I need to get back to my business. There has been quite a bit of time invested up front. We need to get through the surveys, portals, and general paperwork. I was anticipating more of a hands off approach, which hopefully will be the case once we get through the initial set up phase here in the near future.

Time off forecasting

No Onboarding. You can't see the holidays in Workforce or on the attendance worksheet in time and attendance. You can only see it in the totals. This causes employees to enter 8 hours in that spot which could potentially cause us to pay 16 hours for one day.

Easy to use, visually it looks great. I love that you don't have to save every change.

N/A at this time

Ease of use. I like the fact that it is cloud based.

Some features are not terribly intuitive.