SentricHR Reviews

Pros

The system is fairly easy to use, I appreciate that it has an all in one capability. The time system is similar to another I have used in the past (Attendance on Demand), making my learning curve shorter.

Cons

I would prefer to have an 800# to call for support, versus only being able to send an email and wait on a response. Each time a request for an adjustment is made to the system we are charged an additional fee. This may be the way our contract was set up prior to my time, not sure. Reporting cannot be relied upon, or certain parameters are not being used correctly affecting reports. Not a fan of the way the history on an employees record is viewed.

Pros

I like that we are able to house a lot of information in one place. This makes it easy to access and use for streamlining processes, reporting, and getting information.
The document feature has been really nice, and I look forward to additional updates. It's helping us head towards paperless, and it makes it more convenient as we are spread out over multiple states.
We recently added the recruitment module and that has been very helpful for our recruiting and compliance efforts.
Customer support is very prompt and helpful. When I was first looking at HR/payroll software options, I wanted a dedicated customer service rep, and so I wasn't happy when Sentric initially changed their model. However, having working with them for a couple years, I do really like the customer support, because I'm dealing with an expert in the specific area of the software that I have a question on.

Cons

There are a good amount of standard reports and the ability to do ad hoc reports. However, sometimes I'm not always able to do everything I want in a report.
There are also occasions that the system doesn't do exactly what I want. However, I realize that is the case with any system that is designed for tons of clients. And normally, there is a work around that can be figured out.

Pros

Easy to use dashboard
Unparalleled training Team

Cons

I use that user had more ability to create reports themselves without having to pay for custom reports & even when some of our custom reports need to be updated or changed, there is another fee involved.

Wish the feed did not lock so many items at the top making me having to scroll down anytime I need to see changes made by HR for me to Process.

Pros

The customer support has been awesome. We went through two other payroll software companies in the year before we switched to SentricHR and the major difference has been the people. At both of the previous companies, we were stuck with "support" that was more aggravating than helpful - IF they were even available to help. EVERYONE at SentricHR has been very supportive, and I feel like the software is so easy, I call it "idiot-proof." I love that there are plenty of ways to correct your mistakes without bothering anyone at the company.

Cons

So far everything has been great. Nothing comes to mind.

Pros

Single platform for HRIS and Payroll plus the ESS.

Cons

Reporting is not very user friendly and clunky.

Pros

The software is very user friendly and all the training and support staff are outstanding. Our organization does not use the software for payroll but may transition to that in the future. SentricHR has helped us streamline our processes into one location.

Cons

When I have found something I would like the software to do, support has been able to create a report or find a work around. One thing we've had trouble with is the SentricHR app for iPhone users; it won't load.

Pros

I have found Sentric to be fairly easy to use and your reps are generally pretty quick to respond to questions.

Cons

I think that sometimes questions or requests are lost in translation when it comes to email. There have been times when what I have attempted to communicate has not being interpreted correctly. That can be frustrating, although you do have some reps who will pick up the phone and call to be sure that everyone is on the same page.
We have learned allot about the software through trial and error. There are probably many more benefits to using your program that we just have not figured out yet. It would be very nice if you would offer more training in all the aspects of using Sentric.

Pros

The ease of review employee profiles and the entering of data. The flow of the data, using a one system log in to retrieve your employee data. Time Card access and Employee Self Service.

Cons

I don't have anything to list at this time, but one wish list would be that once you type the employee's name in instead of hitting the Search button the system would automatically pull the name up.

Pros

I really like the ease of use and the incredible support! Our rep solves issues quickly and with great ease. I am so impressed!

Cons

Non that I can think of currently. Everything has been great

Pros

i love it for managing payroll and benefits. The Sentric support team is always helpful, responsive and
supportive

Cons

i wish there was more cross-functioning between the SentricHR software and the AOD Time and Attendance

Pros

I like that everything is integrated into one system, and it is very user friendly.

Cons

I am happy overall with the Sentric system. I think there are always improvements that can be made to anything, but nothing specifically comes to mind.

Pros

easy to use. very fluent. looks very good as well. The implementation was easy and seamless. Training was excellent

Cons

none. Only issue we had was getting a response back for a password issue but we resolved it ourselves. It may have been a connection error via the site but it's not a big deal.

Pros

Awesome customer service.

Cons

Phone app doesn't have the ability for those who have to manually add hours to time card - to add them. i.e - 8 hrs per day rather than in and out - we do not punch.

Pros

Easy to work with, system lets you know when something is being done incorrectly, being able to access reports right away, payroll reports are ready the same day

Cons

can't think of anything, if there is customer service handles it right away , we just started with employee benefits we will know more by the end of the month how difficult it is for them

Pros

The ease with which we can go from one area to another. It user friendly and whether adding new hires or terminating someone, the process is smooth. It is also easy to make any corrections or changes as needed. The reports are helpful and even someone new can quickly get a report using the ones on the left side that have already been completed. It has been real asset to our organization and we use it constantly.

Cons

I am new to Sentric and putting together a new report is the most challenging aspect for me. I am not always sure where to start or what to pull. I think the more I use this feature, the better I will become. I have watched the training video but it would also be helpful to have an instruction sheet to use.

Pros

When viewing an employee, you can easily navigate to their manager's profile and vice versa. The search box is easy to navigate (but also expected).

Cons

Reporting is horrible cannot run date in time reports without pulling duplicate employee entries. The user interface lacks so much - not intuitive unless you are a power user of the platform. Difficult to maneuver around the system. No single sign-on options.

Pros

The PTO forecasting and directory

Cons

Not able to integrate with other HR Software, No Onboarding and no areas to confidentially store personnel file information.

Pros

The ease of the software makes it very easy for someone that has never used it to be able to follow along and not get lost.

Cons

Since we are a small business there are a lot of features that we really do not need and therefore more things to see on your screen.

Pros

Payroll process is pretty fast once you have proper instructions on using the software. Customer support is readily available for issues that arise.

Cons

Not very intuitive, need specific training on basic features. Reporting is lacking. Need customer support on a regular basis.

Pros

Posting a requisition is an easy process. When there are issues the customer support does a good responding to tickets in a timely manner. However, a lot of time they don't seem to understand how the program functions so you schedule a call and you find out they don't have any answers for you. They have to go back and ask someone else.

Cons

You can never run your own reports you always have to put in a ticket when you need a report. Or the reports they have created don't work properly. Almost every time I use Sentric something goes wrong.

Pros

We are a relatively new user, so still learning some things. The HR functions and employee self service seem to be the strengths of this software. Customer service is very good/responsive.

Cons

The time and attendance function works OK for simple punching, but using the "task sheet" to capture more information and allocate time to different departments/functions is not very user friendly. The payroll journal entry (to import into our G/L) is also a problem area. Payroll reports are not very customizable.

Pros

Sentric allows you to run a lot of different reports. I like that Sentric also functions in a way where you can do everything in one place. Other programs I've used do not allow you to do that.

Cons

You can run a lot of reports, but sometimes the reports are wrong. In Sentric you cant date stuff in the future which can be a little annoying. Sometimes Sentric just has incorrect information on paychecks. We get a lot of notices that seem to not be followed up on.

Pros

Not hosted on International Quality Consultants, Inc.'s server. No need to worry about the server being down.

Cons

The fact that it is not more direct, too many steps to accomplish on goal. We just need payroll and it wastes our time.

Pros

Ease of use, thoroughness by implementation team, integration of talent, personnel and payroll information

Cons

Some of the reporting exports require intervention to convert into a useable format; segregation of HR from payroll reports