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189 Reviews
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use, great technical support
Reviewed on 8/11/2019
Pros
It is easy to use, Sentric works consistently on improving, adding new features and staying up- to-date with its software. Customer service is prompt, and always very helpful and response time is quick.
Cons
few glitches after updates, but nothing major
- Industry: Chemicals
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User friendly
Reviewed on 21/9/2020
I enjoy, very much, working with Sentric and it's Support Team. Never have I not been satisfied with a situation.
Pros
It's easy to set up and employee and the reports features are awesome.
Cons
Having to create a new employee when transferred to another company and their records are all new.
Response from Sentric
Thank you, Michelle! We take all feedback into consideration and appreciate your review.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
After the huge upgrade last year, I feel like things got a bit more difficult.
Reviewed on 29/5/2018
Payroll processing and everything in one place. I liked how it was set up when we had one dedicated representative.
Pros
I like that I have all my information in one place and how the applicant tracking system information flows over when a person is hired.
Cons
I don't like that things are not as easy to find anymore. We always have problems pulling accurate reports, such as active employees. There are always employees missing even though we show them as active. Little things like that. The format is not as welcoming or easy to figure out.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Robust Software and excellent US based sales and support to customize your solution!
Reviewed on 20/10/2020
Excellent! The implementation specialist [SENSITIVE CONTENT HIDDEN] was especially helpful in getting our internal payroll up and running. She was also able to do this with a quick turnaround because of deadlines set by the parent company.
Pros
The ability to white label for all of our underlying companies.
Cons
The user interface is a little dated but, functionality is very robust.
Reasons for Choosing SentricHR
ADP was expensive and did not offer the HRIS ability with the white label ability for different brands. Much more competitive on price.Reasons for Switching to SentricHR
Competitively priced, SentricHR offers a full suite of tools to help an HR and payroll department function effectively. Also, they offer multi-site branding.Response from Sentric
We're glad to hear implementation went well, Michael. Thanks so much for your positive feedback!
- Industry: Farming
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
All-in-one HR, Payroll, and Time Platform
Reviewed on 1/3/2022
Overall, implementing SentricHR as a platform to track all people related items is incredibly helpful. This will help us in the future as we grow our workforce and allow scalability to what we do as HR.
Pros
I love how all HR matters are in one platform. This allowed me to bring all my "systems" in to one platform.
Cons
The time keeping platform can use some improvements for mobile features.
Reasons for Switching to SentricHR
Competitive cost and functions of the system, modern look, and ease of use.Response from Sentric
Thank you for your thoughtful review, Janae! We are thrilled to hear that SentricHR is meeting your needs, and we look forward to working with you and your team as you continue to grow.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent product
Reviewed on 21/1/2022
We utilize the electronic personnel records and document management features and both have really helped improve our HR process.
Pros
Really enjoy how intuitive this system is!
Cons
Very user-friendly software! I have ran into very few technical issues.
Alternatives Considered
PowerSchool SISReasons for Switching to SentricHR
PowerSchool was just too big for us- we liked that SentricHR is local and can better-accommodate a school or size.Response from Sentric
Thanks for your review, Marcus! We are thrilled to hear that SentricHR has helped you and your team improve your HR processes. We look forward to a long partnership!
- Industry: Industrial Automation
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Value System!
Reviewed on 21/5/2021
Overall, the implementation process went very smoothly. Everything progressed according to the initial timeline we put in place. There were a few snags along the way when the capabilities the system offered didn't line up with the promises made by the sales team. While most are not game changers, there were a couple that were heavier considerations in my decision making of which system to use, and if I'd known the actual system capabilities, I can't say for sure whether I would have made the same decision.
Pros
This system looks like it will grow easily with our company. It has more indepth features than many of the systems I looked at.
Cons
The ease of use is restricted somewhat. It sounds like a little thing, but you can't hit "Enter" as an input button, you have to use the mouse to click on a tiny arrow or a submit button each time. Just makes everything take a little bit longer.
Response from Sentric
Thank you for taking the time to provide us with so much detail, Trisha, it's much appreciated. Our team works really hard to exceed expectations, and we truly value your feedback. Your comments have been passed along to the appropriate people to review.
- Industry: Mining & Metals
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SentricHR for Mid-Size Companies
Reviewed on 3/11/2022
Pros
The support team is the best! They are very responsive and correct any issues on a timely basis.
Cons
The reporting is a little lacking and could be easier to develop you r own reports. and make it easier to build and use the fields in the system to build reports.
Response from Sentric
We appreciate your feedback and continued partnership, Yvonne!
Some customers have found it helpful to schedule a 30-minute, one-on-one Connect Session with a member of the Product Support team to build out custom reports. Please reach out to us if that's something you're interested in!
- Industry: Mining & Metals
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Transitioning and adapting to Sentric Workforce has proven mostly favorable
Reviewed on 17/5/2018
A better understanding of how payroll/time clock software integrates with HR.
Pros
System works well for mid-size organizations and can be customized according to the organization's needs and pay rules. More or less it was a seamless transition from the larger payroll provider I had utilized in the past, as well as more affordable. The account representatives that I deal with the majority of the time are professional, kind, hard-working, and knowledgeable.
Cons
We utilize Attendance On Demand, which is the time clock side of Sentric and it is more challenging to correct issues since it's a 3rd party application. Additionally, some of the features within Sentric are less than user-friendly and do not often have clear instructional guides on "how-to's" (I can assume this is mostly due to all the customizations).
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
New User to Sentric
Reviewed on 18/11/2022
The customer service is incredible! I have worked with other payroll software that I thought had wonderful customer service, but it did not hold a candle to Sentric. Great response time along with the knowledge needed to solve my issues/cases. Cannot say enough about their support team.
Pros
Sentric is incredibly user friendly. I have used Sentric for about six months and have found it is very easy to pick up on the software. Within two pay cycles, I was processing payroll cycles without any assistance.
Cons
When adding PTO through the paystub, it does not automatically deduct from the Absence Enrollments banks once the pay cycle closes. A manual adjustment must be made in Sentric.
Response from Sentric
Hi Lisa - we appreciate your review! Our support team works hard to exceed expectations, and we'll be sure to share your kind words with them. We've also forwarded your comment about PTO over to Product Support to review. Thanks again for taking the time to leave us feedback!
- Industry: Banking
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sentric HR Review
Reviewed on 2/3/2022
Pros
The software is extremely to use as an administrator and also easy for employees and managers to navigate. The customer support that I have received over the years has been amazing. I have contacted customer support many times and every time I have received a quick response to my issue with help and/or ideas to resolve my issue. The knowledge and expertise of the customer support team is top notch and they are always so helpful.
Cons
Some times creating reports can be challenging; having descriptions of available fields would be helpful.
Response from Sentric
Thank you, Kim! Our support team works hard to meet expectations, and we are happy to hear they are exceeding yours. We are grateful for our longstanding partnership with you and your team, and we appreciate your review!
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love SentricHR
Reviewed on 9/10/2020
I would highly recommend SentricHR to my colleagues. I love how easy it is to use and the customer support is awesome.
Pros
SentricHR is extremely user friendly, and tracks everything we need it to track. We love being able to direct employees to their own profile to see paystubs, sick and PTO balances, and the use of the forecast option. I believe this empowers the employee more than we know!
Cons
There seems to be a few glitches here and there with SentricHR. I love the constant updates and believe they are necessary, however it seems to always change really random things. This is probably also a lack of knowledge on my part.
Response from Sentric
We appreciate your review, Angela and are extremely pleased that you love SentricHR!
We do update the software on a regular basis and understand that keeping up with the release notes can be challenging. As an alternative you can utilize our free Connect Sessions so you can talk through what's new in SentricHR with a member of our Product Support Team. You can schedule one at any time by visiting the SentricHR Help Center.
Thanks again for taking the time to leave us your feedback.
- Industry: Airlines/Aviation
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best Customer Service Team Ever!!
Reviewed on 8/9/2020
If there is ever anything I do not understand, need a path to reach or operator error, Sentric amazing Support Team is fast to respond and make me feel as if even my smallest concernm is a major concern with their personalized response.
Pros
Easy to use dashboard
Unparalleled training Team
Cons
I use that user had more ability to create reports themselves without having to pay for custom reports & even when some of our custom reports need to be updated or changed, there is another fee involved.
Wish the feed did not lock so many items at the top making me having to scroll down anytime I need to see changes made by HR for me to Process.
Response from Sentric
Thanks for post, Cherri. As for custom reporting, our Ad Hoc Reporting functionality should allow you to create your own custom reports. That being said, there are plans to make that tool even more flexible and powerful early next year.
The pins that are locked at the top of your feed are defined by your company's administrator and can be modified by your organization. Please reach out to our support team if you have any questions.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SentricHR Fan
Reviewed on 18/9/2020
We have had a great experience with SentricHR and I can't stress enough how great the support staff is. I've never had an issue that was not quickly resolved other than the mobile app.
Pros
The software is very user friendly and all the training and support staff are outstanding. Our organization does not use the software for payroll but may transition to that in the future. SentricHR has helped us streamline our processes into one location.
Cons
When I have found something I would like the software to do, support has been able to create a report or find a work around. One thing we've had trouble with is the SentricHR app for iPhone users; it won't load.
Response from Sentric
We appreciate your feedback, LeAnne, and thanks for the report on the iPhone app. We don't have any reports of the app not functioning but If there is still an issue, please reach out to Product Support.
- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ease of doing business
Reviewed on 2/9/2020
I had a wonderful experience, I had to convert data from the old system and the team made sure I knew it was overwhelming at first, but then it got easier, and with that ease my system loaded well, my data was safe and secure, the training to the staff and employees on how to use it was so easy. The support from SentricHR is the best I have ever had with a software company. They are all a great group of people!!!
Pros
The ease of review employee profiles and the entering of data. The flow of the data, using a one system log in to retrieve your employee data. Time Card access and Employee Self Service.
Cons
I don't have anything to list at this time, but one wish list would be that once you type the employee's name in instead of hitting the Search button the system would automatically pull the name up.
Response from Sentric
We're glad to hear things are going well, Cheryle! Our people make us who we are, and we're happy to hear you think so, too. Thanks for taking the time to share your feedback.
- Industry: Individual & Family Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sentric Payroll Experience
Reviewed on 17/3/2022
Pros
The features that are most important to me are the reporting and viewing a user. You are able to make an ad hoc report with all the information in the system. You can also view the user to see what they see . This makes sure they are set up correctly.
Cons
If you create an ad hoc report with to much information it can take a long time for it to produce. This does not happen to much anymore but did when I first started. (Might have been user error).
Response from Sentric
Thanks so much for your feedback, Nicole!
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Top notch customer service. They are very responsive and have been helpful in implementation.
Reviewed on 9/5/2018
Sentric helped us streamline multiple software systems into one all in one solution for payroll and HRIS and ATS. Helped a lot in simplifying our time tracking to payroll.
Pros
The payroll module and open enrollment are great. Love the performance management feature as well. If you have some basic html knowledge, you can do a lot to make the system your own.
Cons
I believe there is room to improve on the ATS/Recruiting portion of the software. It works and can get the job done, but would love the ability to put more notes and chat with hiring managers within user profile. I will note that Sentric has consistently made changes and continues to get better.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Customer Support
Reviewed on 28/7/2022
Pros
The customer support. Two prior software providers were used, both with awful customer support. Sentric HR goes above and beyond in this regard.
Cons
I missed out on the original implementation so I played catchup a bit at the beginning, but the support staff mor than compensated for that.
Response from Sentric
Thanks so much for your review, Jaye!
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Stellar - Wonderful
Reviewed on 9/5/2018
Payroll, expertise, simplicity, access to information, reporting
Pros
It does everything we need it. Customer service is prompt and professional. Sentric is always working to improve the software. Recommend to all my friends.
Cons
Time keeping....the time keeping side of the software is not as great as the workforce side. Feel it could have an overhaul or needs some major improvements compared to how our previous time keeping worked.
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
A Good HRIS System
Reviewed on 9/5/2018
Pros
Sentric is a pretty good HRIS system. When it comes to employee self-service, it is intuitive and easy to use. From an administrator stand point it is also pretty intuitive, but if you have any issues it's pretty easy to get help through the Community Hub or from your representative. I haven't run into any downtime, which is great. The program is updated approximately once a month (as needed) and is during low-access times.
Cons
It doesn't do all that we hoped- for instance the calendar only shares with supervisors instead of the whole team. They are anticipating that this will change in June or July of 2018. Also, the only way to add pay stubs is to use the Sentric payroll administration. We are unable to upload employee pay stubs securely from another payroll administrator. Their time administration is also a bit wonky- the punch in/out on a cell phone doesn't always work like it should.
That said our representative is great about sending in feedback to developers and keeping us apprised of changes that we have requested!
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
it does the job, but it could be a lot more modern
Reviewed on 9/5/2018
Pros
has most of the functions it needs to have for an HR system. I personally like the customer service and how they try to help.
Cons
connections and integrations with other softwares like Jobvite, expensing softwares etc. It could have a better and more convenient app. the whole layout could be more easier to understand. The interface is not really customer friendly
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A user from 2012
Reviewed on 29/12/2020
Pros
i love it for managing payroll and benefits. The Sentric support team is always helpful, responsive and
supportive
Cons
i wish there was more cross-functioning between the SentricHR software and the AOD Time and Attendance
Response from Sentric
Thank you for your review, Beth! We value the strong partnership we have with you and your organization.
- Industry: Philanthropy
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
HRIS and Payroll System
Reviewed on 16/1/2018
Pros
customizable, many options, completes the following functions: payroll, benefits, qualifications, employee profiles, talent management, reports, attendance, notifications, and is user friendly once you get to know the system
Cons
When something isn't customizable and you have to wait for your next upgrade in order to possibly get it.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great HR software for the price
Reviewed on 18/2/2021
Overall, this system is easy to use and has robust features
Pros
Ease of use, great implementation team and customer service
Cons
They can continue to develop further technologies to aid in process maagement
Response from Sentric
Thanks for your feedback, Greg! We value our close partnership and look forward to a longstanding relationship.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CFO Overview
Reviewed on 23/11/2021
Our organization has used the Sentric for over 15 years are we are very comfortable with the functionality and customer support that is provided timely.
Pros
I like the system all facets of the system for ease of use and lots of reporting that are standard and adhoc. Exporting of data is very easy and quick
Cons
We have not been challenged by a lack of functionality or features that are necessary to meet the challenges of our workforce needs.
Response from Sentric
Thank you for your thoughtful review, John. We are glad to hear that Sentric continues to meet your expectations and look forward to our continued partnership.