SentricHR Reviews

Easily customizable. There were certain features we felt were paramount to our organization, most related to hiring and yearly competencies. Our requirements in the health care industry are not cookie cutter, and Sentric allowed us to meet each and every one of our requirements.

At this point in our experience, I don't think we've used the platform enough to have found any issues to point out.

As an administrator and project manager for the implementation, I was pleasantly surprised how easy it was to get setup. The SentricHR Implementation Specialist assigned to our account was excellent. He was patient and always available to answer questions and provide guidance. I've gone through a number of these implementations with other vendors and what was promised by the sales team always had gaps with what the product could actually deliver without buying upgrades or "clunky" workarounds. We are very new as a customer, but so far SentricHR has exceeded my expectations.

We have just completed the implementation and have yet to roll it out to our employees, so I don't feel I can adequately answer this question. From what I've seen and experienced so far, I can't identify any concrete "cons" at this point.

I like that I have all my information in one place and how the applicant tracking system information flows over when a person is hired.

I don't like that things are not as easy to find anymore. We always have problems pulling accurate reports, such as active employees. There are always employees missing even though we show them as active. Little things like that. The format is not as welcoming or easy to figure out.

Sentric makes all aspects of employee payroll, benefits, absences and performance management easy to use.

Printing the performance reviews is very cumbersome and could use updated. It takes multiple clicks and time to get to the final PDF download to print. Many times, employees give up thinking the system isn't working and HR has to pull for them.

The software is intuitive when set-up correctly. Corrections can be made early on after deployment.

Currently we have not experienced any issues with the software.

It is easy to use, Sentric works consistently on improving, adding new features and staying up- to-date with its software. Customer service is prompt, and always very helpful and response time is quick.

few glitches after updates, but nothing major

It's easy to set up and employee and the reports features are awesome.

Having to create a new employee when transferred to another company and their records are all new.

The ability to white label for all of our underlying companies.

The user interface is a little dated but, functionality is very robust.

I love how all HR matters are in one platform. This allowed me to bring all my "systems" in to one platform.

The time keeping platform can use some improvements for mobile features.

System works well for mid-size organizations and can be customized according to the organization's needs and pay rules. More or less it was a seamless transition from the larger payroll provider I had utilized in the past, as well as more affordable. The account representatives that I deal with the majority of the time are professional, kind, hard-working, and knowledgeable.

We utilize Attendance On Demand, which is the time clock side of Sentric and it is more challenging to correct issues since it's a 3rd party application. Additionally, some of the features within Sentric are less than user-friendly and do not often have clear instructional guides on "how-to's" (I can assume this is mostly due to all the customizations).

SentricWorkforce is a well-designed and well-rounded HRIS/Payroll System. The integration between Time and Labor Management (time cards) and HR (benefits, time off plan, performance) is seamless and makes running payroll a breeze.
The Time Off Plans, electronic forecasting, requesting time off, and approval process is always a "fan favorite" with the company employees, and they like being able to manage their own demographic information, direct deposits, tax information, etc.
As an Administrator, the wealth of stock reports, along with the ability to write ad hoc reports, means that I can always have the information I need, when I need it.

The one area where the software can be better, and rumor has it this is being add for a future release, is in providing calendar view of schedules and time off, both departmentally and company-wide.

The reporting feature is one of my favorites. If SentricHR hasn't already designed a report in need, they will help you design it or I can design something myself by using their Ad-Hoc option.

The thing I like least about SentricHR is - employees do not have the option of filling out a timecard via a mobile phone unless employees punch in and out each day. It would be nice for SentricHR to design a program that allows employees to add how many hours they worked in a day - via a mobile device.

We implemented the time & attendance module and it was customized for all the crazy union rules and labor rates we have. It has saved me a ton of time as i can trust that Sentric is calculating pay correctly.

The reporting function could be a bit more user friendly and customizable, in both the payroll and time & attendance areas. I do have reporting for several plans that are non-calendar year that are tough to do.

Single platform for HRIS and Payroll plus the ESS.

Reporting is not very user friendly and clunky.

One of the main reasons we went with SentricHR is that it provided so much more in the base package than other products. With SentricHR, we could start with many different pieces and then grow if needed into the other as management allowed.

Really, the only one that gets me right now is the fact that I can't schedule a report to send to my email on a scheduled basis. I think that is a nice feature from other products that I don't see here.

The features that are most important to me are the reporting and viewing a user. You are able to make an ad hoc report with all the information in the system. You can also view the user to see what they see . This makes sure they are set up correctly.

If you create an ad hoc report with to much information it can take a long time for it to produce. This does not happen to much anymore but did when I first started. (Might have been user error).

The payroll module and open enrollment are great. Love the performance management feature as well. If you have some basic html knowledge, you can do a lot to make the system your own.

I believe there is room to improve on the ATS/Recruiting portion of the software. It works and can get the job done, but would love the ability to put more notes and chat with hiring managers within user profile. I will note that Sentric has consistently made changes and continues to get better.

all the features that tie into each other and easy of use for employees

The complication of scheduling in time and attendance and the fact we can't start adding entries into the next payroll without missing new employee entries or changes to rates.

There is a lot to the software but its easy to use. SentricHR and Attendance work great together.

Routes and Alerts is going to take a while to learn. There is a lot you can do but being new to the software it seems complicated.

I like that everything is integrated into one system, and it is very user friendly.

I am happy overall with the Sentric system. I think there are always improvements that can be made to anything, but nothing specifically comes to mind.

Customer Support is Great - not "just a number" to the company (like the larger payroll companies)
Lots of functionalities that are new to our company and help elevate our HR team. Interface looks good, too!

There are too many steps (and clicking) for one simple task.

Easy for me to use as an administrator, and they just added a mobile app, which is awesome!!

Some of the self-service functions should be more user-friendly.

customizable, many options, completes the following functions: payroll, benefits, qualifications, employee profiles, talent management, reports, attendance, notifications, and is user friendly once you get to know the system

When something isn't customizable and you have to wait for your next upgrade in order to possibly get it.

SentricHR is very easy to use. Every step of each feature makes sense and is a compliment for my team.

The mobile app has some glitches with the clock/in out feature. This is the only thing that needs be more compatible.

what i like most about sentric is the Customer support

what I like least about sentric is the Report options