SentricHR Reviews

Ease of administration for a full integrated HRIS platform...payroll processes seamlessly based on the time and attendance module, open enrollment is no longer painful, data is easily accessible through standard and custom reporting features, and tax filings are completed faster than ever assuring compliance.

The only "negative" which really isn't a negative is the implementation process. It can feel overwhelming to have so many options, particularly when you are a small organization, but the implementation team is there every step of the way to guide you and ensure you are set up for success on the system for your current and future needs.

The ease of use as well as the clarity with which things are presented, both from an administrative position and an employee position, is a breath of fresh air compared to the system we were using previously. It's an open environment with a lot of room for customization which can help us to engage employees in using the software as well as adapt to our ongoing needs.

We are missing a few specific integrations for our company's needs but nothing that we can't work around. The staff at Sentric are already helping us to build out some solutions for the missing pieces.

I like that I can see my PTO and W2 information. I can easily review my teams hours for the previous and current pay period.

* Mobile application on android is flakey and disconnects constantly even though GPS /location services are enabled.

* There are many times I used the mobile app and it caused multiple punches which in the end annoys me and HR to fix.

* Everytime I submit a review for an employee, I get an error to contact the system admin. By the way I am the director of IT and this is super annoying to have managers call my department for software that is not managed by us.

* after submitting a review the format is stripped and becomes a huge paragraph and hard to actually conduct a review. You should keep the format or all HTML.

* Employees that are salary should be able to manage there own time and fix there mistakes in punching in and out. I have to review and approve anyways later for payroll. This is an extra step that causes distractions for both management and employee.

* The web interface is not responsive.

* the home page should nit display any sensitive information, because when I am conducting a review, I have to login to my account. Employees should never see my PTO.

* Its easy to see how much hours my employee works in time and attendance, but its harder to see my own time per pay period, Why?

* It was not intuitive to find how to create additional punches or modify segments. having an icon or visual display would help.

I have more to add, you can give me a call.

One of the main reasons we went with SentricHR is that it provided so much more in the base package than other products. With SentricHR, we could start with many different pieces and then grow if needed into the other as management allowed.

Really, the only one that gets me right now is the fact that I can't schedule a report to send to my email on a scheduled basis. I think that is a nice feature from other products that I don't see here.

The search and filter capabilities are a positive. The integrated time system and additional functionality of the upgraded time software is much better than what we had before.

The customer service setup is not as quick and efficient as our setup on the old software. The availability of certain demographic/employment information is no longer available in the pay entry screen as it was in M3, thus there is a lot of toggling back and forth to verify information when we proceed payroll.

User Friendly, convenient and much better for obtaining reports, as well as accessing employee informaiton.

Not connecting with our Accounting Software so we have to manually input data! This is not a Sentric issue, we are currently in an accounting software conversion and looking forward when the two will interlink. Would be nice if employees could modify their time for missed-punches, so all the supervisor had to do was approve the time at the designated pay period.

The ease of reports and pulling the necessary data out of Sentric has streamlined all of our internal processes.

The performance section has some minor glitches when trying to print.

It is easy for staff to click around, update their information and enter time. Payroll is straight forward and quick to process. I also really like the new hire functions and how it gets all the forms to a new hire easily to track - in this virtual world it has been essential.

I wish that I could add in holidays rather than contacted customer service. They are quick to respond but they are quick request so it would be fantastic to manage them myself. I also wish the reports were a bit clearer. For example, the Absences report doesn't let me predict ahead and can not always be accurate when pulled.

SentricHR is a very user friendly platform that captures all the areas of HRIS functions that we need in order to run a small, non-profit business.

Overall, SentricHR is a great product. If there was one area of improvement that I would recommend would be the ability to do more functions on the same screen without having to click back/forth as much.

The software is intuitive when set-up correctly. Corrections can be made early on after deployment.

Currently we have not experienced any issues with the software.

Shopping for HRIS software is time-consuming. You will find that some have a lot of bells and whistles - then you dig into the demo and realize it is clunky and difficult to navigate and there are major pieces missing.
SentricHR is the most complete HRIS software out there - they cover payroll, performance, benefits, onboarding, document storage, and probably more that I am leaving out. SentricHR was super easy to work with and answered every question in a timely manner.

This is silly, but it times out after 5 minutes if you are not active on the screen. This is for security purposes - but I am the type of person to work on 3 different screens and I work on one screen for a bit then come back to another screen to work - so it is a bit frustrating to have to log back in when I have not been active on the screen - but I am getting used to this and I understand the reasoning.

This system looks like it will grow easily with our company. It has more indepth features than many of the systems I looked at.

The ease of use is restricted somewhat. It sounds like a little thing, but you can't hit "Enter" as an input button, you have to use the mouse to click on a tiny arrow or a submit button each time. Just makes everything take a little bit longer.

This software is extremely easy to use, not only for the adminstrators, but also for the individual employee. The app is GREAT! Works extremely well and can do almost everything you can do from the web version.
Build team was fantastic to work with. I have a very complicated report that they were able to create in the Time platform so that this could be automated. The Performance Management platform is extremely customizable to multiple job positions.

Missed punches in the Time platform are tedious and time consuming. There is no way for the employee to enter a missed punch on their own. They have to email their supervisor to let them know and/or the supervisor has to track down the employee when reviewing the time card.

The Help center seems to only touch on the basics. For the more in depth questions (not specific to my company), I still have to reach out to customer service for help. While they are extremely nice, helpful, and timely, I would like to find out more on my own and not have to submit a ticket and wait for someone to get back to me.

I like that we are able to house a lot of information in one place. This makes it easy to access and use for streamlining processes, reporting, and getting information.
The document feature has been really nice, and I look forward to additional updates. It's helping us head towards paperless, and it makes it more convenient as we are spread out over multiple states.
We recently added the recruitment module and that has been very helpful for our recruiting and compliance efforts.
Customer support is very prompt and helpful. When I was first looking at HR/payroll software options, I wanted a dedicated customer service rep, and so I wasn't happy when Sentric initially changed their model. However, having working with them for a couple years, I do really like the customer support, because I'm dealing with an expert in the specific area of the software that I have a question on.

There are a good amount of standard reports and the ability to do ad hoc reports. However, sometimes I'm not always able to do everything I want in a report.
There are also occasions that the system doesn't do exactly what I want. However, I realize that is the case with any system that is designed for tons of clients. And normally, there is a work around that can be figured out.

SentricWorkforce is a well-designed and well-rounded HRIS/Payroll System. The integration between Time and Labor Management (time cards) and HR (benefits, time off plan, performance) is seamless and makes running payroll a breeze.
The Time Off Plans, electronic forecasting, requesting time off, and approval process is always a "fan favorite" with the company employees, and they like being able to manage their own demographic information, direct deposits, tax information, etc.
As an Administrator, the wealth of stock reports, along with the ability to write ad hoc reports, means that I can always have the information I need, when I need it.

The one area where the software can be better, and rumor has it this is being add for a future release, is in providing calendar view of schedules and time off, both departmentally and company-wide.

The software is extremely to use as an administrator and also easy for employees and managers to navigate. The customer support that I have received over the years has been amazing. I have contacted customer support many times and every time I have received a quick response to my issue with help and/or ideas to resolve my issue. The knowledge and expertise of the customer support team is top notch and they are always so helpful.

Some times creating reports can be challenging; having descriptions of available fields would be helpful.

I like that the software has a nice appealing layout. It is easy to use and easy to navigate. I like that employees can go into the software and request their own days off and view their own paychecks. I love the technical support team - they are always so patient and understanding. They are there to help you learn the software.

I think the reports are a little hard to understand at first. Setting up benefits can be a little troublesome until you know what you are doing. While some functions are user friendly some functions take instruction and practice. This is not meant not deter any potential users, keep in mind that Sentric has amazing customer support. They will call and walk you through any procedure.

We love learning new modules and how they work together. It can be overwhelming at first but staff will surprise you in how they are eager to do things electronically and adapt quickly!

The reports are difficult to learn and run and limited in the fields. I wish there was truly a MASTER report that you could pull ANY field, and you weren't limited to what is available under each category. We rarely use the reports because they are cumbersome.

Simplicity plus versatility. It fit our payroll structure and was easy to understand and use. Integration team a HUGE plus! Never felt lost (or if I did, an email or call for help was quickly answered)

On my original list of Pros/Cons, inability to provide admin for Workers Comp/FSA/Cobra/401k was a Con. I was looking for administative help with that stuff. But as integration progressed, Sentric introduced frequently-used third parties which could provide those services. The services were reasonably priced, contacts were friendly and responsive... and erased my last point of hesitation about going with SentricHR.

SentricHR is extremely user friendly, and tracks everything we need it to track. We love being able to direct employees to their own profile to see paystubs, sick and PTO balances, and the use of the forecast option. I believe this empowers the employee more than we know!

There seems to be a few glitches here and there with SentricHR. I love the constant updates and believe they are necessary, however it seems to always change really random things. This is probably also a lack of knowledge on my part.

The reporting feature is one of my favorites. If SentricHR hasn't already designed a report in need, they will help you design it or I can design something myself by using their Ad-Hoc option.

The thing I like least about SentricHR is - employees do not have the option of filling out a timecard via a mobile phone unless employees punch in and out each day. It would be nice for SentricHR to design a program that allows employees to add how many hours they worked in a day - via a mobile device.

It is visually pleasing and easy to navigate. The software has definitely consolidated the number of steps and amount of time it takes to process payroll each pay period.

Set up of each component of the product feels kind of clunky and manual. That is why there are so many components that are not in use yet.

It takes more manpower to get it set up than we initially were aware of. Trying to get the ATS set up and realizing that the functionality is not what we need to to be. We are also setting up the Carrier Connection right now. Performance management will follow that.

We implemented the time & attendance module and it was customized for all the crazy union rules and labor rates we have. It has saved me a ton of time as i can trust that Sentric is calculating pay correctly.

The reporting function could be a bit more user friendly and customizable, in both the payroll and time & attendance areas. I do have reporting for several plans that are non-calendar year that are tough to do.

SentricHR is so friendly and easy to navigate. The mobile app is exactly like the PC version which makes it easy to use. The implementation was very quick and efficient … the implementation team worked with us to make sure we thought of everything we would need.

The only complaint we had was one of our employees has some trouble with the mobile app … otherwise we have found no other problems.

Easy to use dashboard
Unparalleled training Team

I use that user had more ability to create reports themselves without having to pay for custom reports & even when some of our custom reports need to be updated or changed, there is another fee involved.

Wish the feed did not lock so many items at the top making me having to scroll down anytime I need to see changes made by HR for me to Process.