Resolver Reviews

Customizability of the interface, reporting, data collection, and workflow management.

Features take a little longer to implement than expected but they do eventually make their way into production.

I like the high degree of customisation and the user-friendly interface and the ability to build custom templates and portals.

limited training resources. More comprehensive onboarding materials are needed.

I think that ability to customise forms and reports and the ease of it means you don't have to depend on a third party to do it for you really allow for you to improve and adapt new process quickly and with little fuss.

The biggest bugbear I found is that when you enter a date in a date field it will not accept this as the date, you have to select the date from a little pop up calendar which doesn't make sense if you enter the date in the correct format.

Keeps a record of all the incidents/CA/Issues within the organisation. Love how theres a Relationship graph to show whats connected. Great how you can pull up a Incident Summary report to show the severity/status of the incidents - would be good if you could export it or download it).

Would be good if there is a function where Admin users can create Mandatory requirements for the users to fill out.

User friendly with ongoing updates and friendly customer service

When exiting from a historic incident report it takes me back to page 1 instead of the page I was last on (page 8 or 9 etc)

The visual graphs/statistics could be more user friendly

The Service and support provided was excellent. I was able to get super quick responses and direction from my resolver account manager and also the ticket lodgment and support team was so good and give direction.

The system can be a bit a little complex in certain aspects, for example in a formulating the forms and understand the back in rules can be hard. Might be helpful to potentially have some quick video generated on the more complex items that might be seen across as feedback from various users.

I'm sure once you get a better handle of certain intricacies of formulating the requirements, its easy to work through but then, if there is no technical expertise on the back-end system rules, it can be a little frustrating to move ahead on next steps.

The way we can multi-link controls across various processes under our NI 52-109 program.

It is not very interactive with external stakeholders. Requests should still be done thru emails.

- automation of manual process
- ease of access
- customer service

- minor changes to suit basic users over admin users

The process for following up of audit actions is automated.

The manual uploading of audit findings, recommendations and actions

Comprehensive risk tracking and insights.

Initial setup requires more time and effort.

Its intuitive and the style is nice. Also flexible we can seem to be able to do what we need through tweaking it. Reporting and graphics are good

nothing to note particularly. Manuals would be helpful

The resolver team are great to deal with and respond promptly to any issues.

Data model is can be difficult to understand.

Ease of use, clean interface, simple reporting.

Only concern is length of time particular ticket takes to be actioned with ticket going to different time zones internationally.

I love the scalability of the platform, we are currently using builds in 4 different orgs with plans to add more in the future.

There are a few features that are not currently present that I thought would have been standard or considered a basic necessity.

The ability to customize the software and define fields is the most defining positive feature of this software.

The only con was that we are using an older version that will sunset at some point.

A lot of useful tools, features and "bells and whistles"

lack of training when it comes to the use of the tool and features, alot of discovering them on your own.

Features that are more important to our healthcare is being able to have all patient complaint or incidents in order to be able to provide when we have meeting on how to better our services and also to track patients behaviors.

Features that would be nice of having would eliminating some clicking to get us to different tabs within the system itself.

The ability to access historical documentation quickly and effectively.

There are other aspects of this software that I don't access as they are difficult to navigate and not intuitive.