Kaseya BMS Reviews

Kaseya is a great tool not only to manage machines, but to also maintain them. Installing an agent is a breeze, and running scripts is easy to learn. Patch machines, remote to them, push software and set security protocol all through one system

Scripting maybebturn off some people but their are great tutorials and a support team to assist you in tweaking your needs.

I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.

I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution.

BMS provides a modern interface for ticketing with powerful search and decent reporting.

Unfortunately, BMS really falls short on its loose integration with Kaseya VSA. The integration worked sometimes, but needed a frequent "resync" in order to show the latest devices. I had hoped to use the integration to streamline our business processes, but the constant need to switch back and forth between BMS and VSA was cumbersome and counter-productive.

I love the dashboard on the Finance Dashboard. It tells you which contracts are ending soon and has a graph that's autogenerated to show your current month, quarter or year sales per client with percentages.

I do not like the fact you cannot VOID or edit invoices after they're generated. If there is a change management wants to makes I have to VOID and restart. I didn't have to do that will our previous program ConnectWise. Also, this program lacks many features I used previously. Instead of being able to do these things I can only submit a feature request.

The software is part of an overall suite that integrate very well together. Between it, VSA and IT Glue you get down to s single pane of glass concept. Having information available from all three inside BMS is powerful and saves time. They have been developing more features and integrations on a fast cadence and we look forward to some of the new ones they roll out.

Converting from Autotask to BMS was a little bit of a challenge. We have a lot of integrations and it made the project management of our implementation difficult. We worked with the Kaseya team and got through it but the time to do so was about 2-3 times a normal roll out. Block hour contracts are really bad in BMS versus Autotask. Hopefully they will improve in the not to distant future.

BMS is visibly pleasing and simple to use - you can figure out the basics without any instruction.

The Quoting component does not integrate with the Ticketing component. Their solution seems to be to purchase a third party software such as Quotewerx.
Training is another piece that seems to be lacking, other than attending Kaseya University or using the online documentation.

- Easy to deploy.
- Its APIs are quite flexible and easy to integrate.
- The licensing model works well for a SAAS application

- The project management function is not optimal for big projects.
- The workflows do become quite difficult to manage as there is no way to easily view them.

The interface is very pleasant to the eyes, as an employee who spends the majority of his time using it, I have yet to get sick of staring at it for so long.

I don't like how something as simple as changing the status of a ticket requires a note. Often enough a client replies with a thank you message after i already closed a ticket, and i have to create an internal note like "Status Change" along with my status change to reclose the ticket.

Easy to use and find information. Easy to search, sort, and filter tickets. Client information can be organized easily. Integrates well with RMM tools and accounting software.

A bit lacking in features and can be slow at times. Little wish list items where a feature would be available in a specific screen, and other things like that.

Price point for what you get seems reasonable. Allowed us to actively monitor all systems setup in our environment.

I found the product to be a bit slow and dated looking but it does functionally work. Found most of the features contained are better provided with many market alternatives.

Helps with managing endpoints, and scripting tasks

Works well when integrated properly with other kaseya products but when it goes wrong it goes really wrong.

In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.

We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.

easy to use, web based, easy deployment with support, some accounting software integration are available, not expensive.

creating custom reports and workflows can be confusing. The ticketing system works well, there are some negative point to it as to automatically updating customers, you have to remember to apply templates to tickets in order for them to be updated.

It is quite simple in comparison to some major players such as Autotask and Connectwise.

It does make some attempts to offer deeper functionality such as project management, but the features are too shallow to really allow for mutil-team, multi-project management. This goes for other modules.

I do like the fact that these are organic features and not added on haphazardly.

We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.

some configuration can be cumbersome, the navigation tabs are not always easy to navigate or figure out what is meant to be where within the page.

What one of the best parts of Kaseya BMS is that is ti web based. No specific, Operating System or browser needed. This allows our technical team to work in this system anywhere anytime.

The most significant drawback seems to be the reporting and granular configuration of options. It is difficult to find a 'multi-tenant RMM tool withj this much power and every feature.

Ease of use, speed of new feature request implementation, clean/modern interface, mobile interface.

Needs the ability to multiple project managers for a single project. Would be nice to have calendar view for time entry.

I love that the software does everything in one screen related to my ticket tracking system. I also like the quickbooks integration.

It takes a few more clicks to get around inside the software, also I don't like that there isn't a mobile app. Sure the site loads on mobile, but its clunky.

Easily integrated into existing networking environments. We implemented this as an on-premise solution and it worked very well to service and support our service desk in their daily support needs.

The tool fell down a little in agent management and would sometimes require more administration then the team could dedicate to it.

One feature that stands out above other PSAs is the rich text abilities of the ticketing system. I can send ticket updates with bold, italic, numbered or bullet lists, and several other options. It's a refreshing inclusion.

Billing is a terrible, horrible, no good feature. You have to approve billing items, then create invoices, then go into each invoice and choose an invoice "template", then send them out to clients. There's too many silly steps.

I love the idea that we have a control on all pc in our company that installed the agent. Also the installation is not visible to users.

We have users that experiencing an issue in speed and upon investigation, the culprit on this is Kaseya BMS.

Ease of use
Quick customer support
Friendly, knowledgeable staff is usually on hand to help as soon as we need it

Doesn't link with current software we have for tracking
Perhaps not a con of the software, but we currently have proprietary programs that we are trying to integrate

Ticket creation and time tracking makes doing my job much easier. Ability to assign multiple engineers is nice too

Lots of menus. Automation could be better. Creating a daily master ticket immediately produces 365 emails. Would be nice to create a master ticket without that.

It seems very intuitive. Management of modules is very easy, and its easy on the eyes. I like how the pages flow when navigating, and a bunch of different windows dont open all over the place.

It almost seems like its in a Beta stage. Admins cant delete charges or entries on tickets, You cant do batch invoicing, When you complete a ticket it doesnt get archived, but stays in whatever queue it originated (cluttering up the queue), etc. All are pretty common things in other CRMs

Very nice interface and workflow options. The functionality that is there is pretty good and they're adding to it all the time.

Lack of some essential functionality that many bigger MSPs may need. Support isn't that great since the product is so new for Kaseya.