APS Reviews

The APS platform is user-friendly and simple to use. Additionally, the employees of APS are fantastic to work with. The people of the company are the real gem that sets APS apart from the others!

The GL implementation is slightly cumbersome and time-consuming

Turn around time is within 1 business day for any questions you might have. Fast resolution to any issues that you might have. Very helper support team Members, providing fast, friendly Service. The website interface that they developed is very easy to use and each monthly payroll takes about 10 clicks to complete. Its a matter of clicking through a 5 or so tabs confirming various employee data and payroll hours inputs. Before the transition to APS, I did compare the features, pricing of a few other online payroll firms. I am very satisfied and glad that I selected APS to be my payroll provider.

None that I can think of, especially at this low price point while providing top notch professional accounting service.

I love the ease by which it has centralized our HR structure. We are a virtual company, and having a solution that unites a multi-state company is important. APS does just that. In addition, the visibility of our job posting has increased dramatically. Before APS we were spending thousands in advertising. By using this solution, we have not only streamlined hiring, but decreased our job marketing budget. Thank you APS!

This is actually a very easy company to work with, and they are consistently looking for ways to improve. The only issue we have run into is the security level mid-managers must be given to access certain features of the software. We have worked around this, however.

APS is a terrific tool and the best part for us is the ease of operation. The menus and drop down boxes are logical and not complicated. Maneuvering through each screen, tab, and function is simple and intuitive.

We just don't use enough of the system - there are so many additional capabilities and functions that we are not utilizing at the present time. For example, we do not use the timekeeping function. Right now our organization still utilizes a paper time card instead of the timekeeping module in APS!

This has been a great tool for managing employee time, benefits and leave in our organization. The self-serve portal is great for allowing employees to clock in/out from anywhere on campus (it is geofenced). It allows both employees and supervisors to easily monitor time so overtime is not so frequent. We also used it for benefit enrollment which streamlined the entire process for everyone!

The only glitch I've found is that the only spot to enter an employee comment is before you click "clock out" or "clock in," so an extra clock in/out is necessary to add a comment, and then the admin has to clean up that time entry. (Comments are necessary if a punch is missed: for example, if an employee forgot to clock in from lunch, they would have to enter the comment "missed clock in after lunch 12:15" before they clock out.

best customer service department I've worked with out of all the vendors I interface with

a few limited features in staff work/hours scheduling

We love the personalized customer support team. They have been with us ever since implementation and are always available to answer questions, provide troubleshooting help, or with site assistance. The site is pretty user friendly within each company and the payroll processing portion is so simple compared to some other "bigger name" providers. Its nice having the HR functions (such as an ATS and On-Boarding system) all in the same place as our payroll. Its a good system for a reasonable price.

It seems like the APS Dev team is still working on improving glitches and the entire system's functionality. They are usually able to help us accommodate needs for our company, but some things to improve ease of access/functionality haven't been developed yet. The system seems to work better on certain browsers (such as Google Chrome vs Safari). Also, they are working on improving site speed and accessibility from handheld devices such as tablets. The payroll site is almost unusable from smart phones, so if you need to access information while on the road, you have to wait until you are back at a computer. Tablets also seem to have trouble within certain areas like APS Hire.

The account managers are extremely polite and helpful and always resolve my issues quickly. I love having APS handle all my payroll needs because it takes the work out of payroll. I have had up to 3 businesses using their software at one time and it was one of the best decisions Ive ever made while owning small businesses. Plus, the production manager The support staff always goes the extra mile to help me!!

There seems to be a "glitch" in the Creating Payroll section that doesn't save the entered hours under time entry the first time you enter it, causing me to have to enter the hours more than once.

APS is totally automated. My processing time for a payroll of 230 employees went from 2 days to 2 hours. Supervisors and employees also save time and no longer duplicate work. Once submitted, APS is ready to run reports on the payroll within minutes. The support team is quick to answer questions and always courteous. We have no unresolved problems.

Reports are somewhat limited. No report can include information from the different categories. Time and Attendance can only report from the employee timesheets. Payroll can only report from the payroll module. Additionally, the automated process involves some rounding of amounts that sometimes need to be adjusted.

Very happy with all the capabilities that aps has to offer for full service HR functions.

None that I can recollect at this time.

Very easy to move from one area of the system into another without issue.

The attendance module: tracking time off requests

The time clock App for employees to clock in and out.
The employee portal
Time off management
Using the employee review interface - very customizable

Reporting does not have everything I look for and the report builder is hard to create custom reports
The scheduling feature is difficult to work with.

I like how easy it is to use and the customization of reports

There isn’t anything I can think of that I dislike!

I love this software because its easy to move around in and The team is always available to get in touch with if you run into an issue. Also they are always quick to fix any problem that you may encounter.

I don't really have any cons.So I don't have anything bad to say about APS

APS has unlimited resources and reports and the customer service if great. It has safety nets during the payroll process that makes mistakes virtually impossible.

Occasionally the system slows down on the processing speed. The speed is generally back up and going within a couple of hours.

I love how this system has progressed over the years and become easier to manage

There are many technical options that continue to confuse but im sure thats more of a personal learning issue rather than the software

The time card function is very easy to use. I do new hire orientations and have very little issue with them understanding the function on the first pass.

Some data is not easily pulled. Specifically, 401k deductions percentages are not readily available and these are necessary for 401k audits.

It offers both payroll and HR information systems that co-exist!

little changes have been submitted and are a part of the process improvement for APS

I don't need to be a genius to set parameters for a report.

I really don't see why I would need to save a file every time. I would just like to open the file.

First and foremost is the customer service from the help center. Response are quick and they will guide you through the process along with articles and videos. Secondly, the ease of use. It is self explanatory and straightforward which eliminates on the actual time you spend to do a task.

There is alot you can do with APS as far as customizing it to your needs and liking however, there are some technical issues that you are not able to customize and is not flexible.

This software is very easy to use and the customer service is great. If I have questions, they are usually answered that same day. We use the APS tablet app for clocking in and out at multiple locations using an Ipad and wifi. We also use the HR console which has made ACA tracking and Benefits very simple.

I would like some of the reports to export into Excel better.

Ease of use. At first (if this is new to you / your company like for me) it seems like a lot of information and a lot to learn. It is a lot of information but so very easy to navigate. Super user-friendly. Getting answers to questions is a cinch and multiple ways to get them. From the self help which truly is step by step, simple to understand or I can call, email or submit a request. I have done all of the above for the littlest of things and I always find or get my answer, almost immediately. Everyone on the "team" that I have had contact with has been great and always kind. The best part is having everything we need at hand from Payroll to HR and employee services.

What I liked least, though it was temporary was the "set-up" of services. There seemed to be "too many hands in the pot" so there were misunderstandings about what services we wanted or needed and I felt I was resubmitting documents repeatedly to different people or departments that didn't know they already had them.

I like the customer service and how quickly I can get assistance or answers when needed. Once the system is learned, it can be operated with ease.

I think there are other systems that are more advance, although as I said before this works fine for what we use it for.

It is very easy to use. Customer service is excellent for the rare times that I have a question that I need answered.

I have zero complaints about this product. The software and price have been top notch since day one at a very good price.

The overall support and features in the software makes payroll very easy, the customer support for a issue is very well structured, that is there is one account manager for my account

Have to search some of the reports that i need to since there a some many. The report sections can be redesigned to make it user friendly