APS Payroll Reviews

APS is a one stop software...One website with everything that you need for HR, Payroll, time keeping, etc. The software is very easy to use and super user friendly. I have been on APS for about a year and have been very happy with the move.

Other than a few buttons and minor functionality issues, I don't really have any issues.

The implementation was flawless. The sales team (unlike others we looked at) took extra effort to NOT over promise what they couldn't deliver. I felt like they were really there to help me. I never felt pressured for a decision. Onboarding was straight-forward and I self-guided myself through most of it. However, anytime I needed help personal customer service was right there to help. NOT COMMON WITH OTHER SOFTWARE IN THIS SPACE.

APS focuses on clean functionality, which I appreciate. The UI is basic and could be improved, but it does everything I need which is what I really care about.

The system is pretty user friendly. I like the fact that the majority of reports export into excel. Customer service team is always readily available to help and very responsive.

There are issues with transferring employees from company to company. The system does not cap deductions correctly.

The ease of use and ability to run things from time and attendance to recruitment and onboarding all integrating into the Payroll side of it.

The implementation and pulling of software from our old database into this one, ensuring that it all matched up correcting.

I like that APS Payroll has an integrated Payroll and HR system - and that I can manage the individual enrollments for our employees. I also like that I can load all of our benefit documents into the system, which allows our employees access to the information at any time.

I wish the setup of our benefits plans offered more customization, such as not requiring a beneficiary for life benefits (our carrier will only accept signed paper forms) and customized voluntary life volumes (versus a 'formula' to calculate volumes). I also wish the system could accommodate our opt-out payments (rather than having to enter the credits directly in payroll).

APS employs people that genuinely care about helping us with our payroll needs. Any time I have a question, they are right there with an answer. I like that I can send a message directly in the website, and then they will email me an answer.

This is the easiest payroll software I have ever used. It is extremely user friendly. The one time I was having trouble with running a report, the team at APS quickly fixed the issue. I have no complaints.

Their customer support is the best! I love that we have a dedicated team of specialist that I can see online before I even submit a ticket. I usually get the same person, every time and she is very quick and responsive in helping solve any issues or questions I have. Coming from ADP where we had to wait sometimes an hour or longer to speak to a live person, being able to speak to someone in 5 minutes is AMAZING!

The ONLY thing I dislike about APS is the reporting output format. While it gives me the information I need, prior to exporting to excel or PDF, it always looks nicer on screen than it does in the printout. I wish they could keep the formatting of reports throughout which would be great. But that's really just nitpicking.

It is easy for the CEO to learn and use. I can go into the database at any time and find the data I need without help

The appraisal forms are cumbersome and cannot be edited. We gave up after a year.

best customer service department I've worked with out of all the vendors I interface with

a few limited features in staff work/hours scheduling

The amount of coaching and access a user has to what they need or need to get done is excellent. The software and the support team (most the time) allow me to get things done quickly and efficiently.

There are a lot of missing elements for common use cases. If you give an employee a raise on the anniversary of their hire date (yearly raise specific to the employee) there is no way to do that. You have to rig it in a way that you calculate the difference from the current to the new and then base off number of days in pay period they would be paid, then take that amount and add to a column in the Payroll Batch. - it is a lot of work for a common case.
Then there are issues around having multiple states. We have two states with employees and we were told they would help us set up what we needed. 5 months later, we still are not done.

Seamlessly downloads hours into the Batch & interfaces with our in-house GL System and 401K Recordkeeper.

Some of the listed Reports in the System could use larger font and more consistent page breaking.

I find the software very easy to use and the support team is responsive and very helpful.

Some of the ACA functions seem to be cumbersome and have taken a little extra time to learn and use.

What I like most about this product is how everything I need is available at any time I need it as well as being very easy to navigate on the site once logged in. It is very user-friendly and helpful with all needs that I may have as well as requests needed for employees. It is as easy as logging onto the site and clicking two to three times to get exactly what I need. I have had to run reports for myself for office functions as well as a request from an employee and it is always very easy and helpful. I believe we get our money worth by using this product on a weekly basis. It seems to fit all our needs as a company and my needs as an administrator. I have had to call on our account manager a few times and when doing so, every time she has been extremely helpful and efficient in helping me find and get what I need to be done. The quality that this software offers us as a company is hands down the best I have ever had. I have worked with APS for several years now. At one time I processed payroll with APS for about 1500 people bi-weekly and I now do it weekly for about 10. So whether you have 1500 or 10 people to conduct a payroll for weekly or biweekly, APS has made it very efficient and easy to navigate their product and easy to search and find exactly the reports needed. I look forward to watching them grow while we grow and using them now and in our future. There would be no other company that I feel could compare to or offer what APS has been able to do for us. The BEST quality!! From the site to the account manager, they have not only met but exceeded our expectations.

The addition of APSHire has made recruiting and onboarding more efficient and easier for applicants. Having the ability to allow them to complete paperwork from any computer has reduced the days to hire.

My only comment might be with more robust reporting options.

I love the ease by which it has centralized our HR structure. We are a virtual company, and having a solution that unites a multi-state company is important. APS does just that. In addition, the visibility of our job posting has increased dramatically. Before APS we were spending thousands in advertising. By using this solution, we have not only streamlined hiring, but decreased our job marketing budget. Thank you APS!

This is actually a very easy company to work with, and they are consistently looking for ways to improve. The only issue we have run into is the security level mid-managers must be given to access certain features of the software. We have worked around this, however.

The software is easy to use and implement. it solves all of our HR needs and the support is us based located in Shreveport, LA. That american based support makes a huge different during implementation and whenever you run in to problems/issues. Its intuitive and not overly complex like some other systems.(ADP)

The one thing they need to work on is the mobile app. that is very lacking compared to their competitors. They are working to improve it and add functionality so i know its just a matter of time for that app to catch up to the competitors more robust ones.

Everything is cloud based. We have 16 location and nearly 90 employees. We need real time reports and updates. My administration works in different offices, and now we easily have access to the same content. This is easy to use for staff and managers. When we run payroll, it takes less than 10 minutes.

We would like more standard reports.

The QuickBooks export is very basic, and their customer support was not knowledgeable enough to help us with many classifications we have, so our CPA had to do extra work to set that up. Once it was done, we've had no problems.

The system is really easy to use, and the training process allows multiple employees to train at one time. The customer service is great. I have spoken with several team members on many different occasions and every team member is eager to help and provide great responses. Whenever I have an issue (which is not often), my questions are answered promptly with resolution. I also like the quarterly updates. The quarterly updates are live webinars that are also recorded for later review. The quarterly updates keep the users informed of upcoming changes and system enhancement.

I have encountered some issues with salary setup. There are a few preferences that I am not able to receive at the moment. However, I have had APS team members reach out to myself and colleagues in regards to changes

The reporting feature is by far the best feature for our office. We have several people that are part of the payroll process and each of us has our own reporting needs. The ability to build custom reports for our specific needs has been a major shift from our previous provider.

I have used this software for multiple years and I have no complaints. Every issue that I have encountered has been addressed, either specifically for our account, or as an overall update to the system.

It offers many of the features that other brands do at a lower cost

UI could use some improvement to make it more intuitive

The ability to have all of our Payroll and HR needs under one roof has made our organizations' ability to supply a better HR product to our employees so much easier. The customer service support we received upon set up (and even now) has made up very happy that we chose APS.

There are no real CONS per-sea. There are so many features that it does get a little cumbersome on where to find certain items from time to time.

APS is totally automated. My processing time for a payroll of 230 employees went from 2 days to 2 hours. Supervisors and employees also save time and no longer duplicate work. Once submitted, APS is ready to run reports on the payroll within minutes. The support team is quick to answer questions and always courteous. We have no unresolved problems.

Reports are somewhat limited. No report can include information from the different categories. Time and Attendance can only report from the employee timesheets. Payroll can only report from the payroll module. Additionally, the automated process involves some rounding of amounts that sometimes need to be adjusted.

Office employees are able to clock in and out, request time off electronically and receive approval electronically.

For this software to allow the field employees to clock in using a job name. We are a subcontractor organization and our field employees clock into the jobs they are working on. Also, it would be beneficial if once the time is captured in APS that the hours could be uploading in Workflow Max the hours worked on each job.

I do like the ease at which we can set up employees for direct deposit, it's a time saver! Even changes in direct deposit are easy to deal with.

I find some challenges in locating the specific reports I need. But, that just might be me!
I also miss a function that we had with another software which calculates a payroll check based on the net amount you enter into the calculator. Miss that a lot!

Easy to use, very fast and tons of options.

Occasionally there are features that I think would be helpful that are not available but in most cases all were addressed and incorporated in future upgrades. They are very good about listening to customers and actually improving their system.