APS Payroll Reviews

APS is a one stop software...One website with everything that you need for HR, Payroll, time keeping, etc. The software is very easy to use and super user friendly. I have been on APS for about a year and have been very happy with the move.

Other than a few buttons and minor functionality issues, I don't really have any issues.

The ease of use and ability to run things from time and attendance to recruitment and onboarding all integrating into the Payroll side of it.

The implementation and pulling of software from our old database into this one, ensuring that it all matched up correcting.

The system is pretty user friendly. I like the fact that the majority of reports export into excel. Customer service team is always readily available to help and very responsive.

There are issues with transferring employees from company to company. The system does not cap deductions correctly.

I like that APS Payroll has an integrated Payroll and HR system - and that I can manage the individual enrollments for our employees. I also like that I can load all of our benefit documents into the system, which allows our employees access to the information at any time.

I wish the setup of our benefits plans offered more customization, such as not requiring a beneficiary for life benefits (our carrier will only accept signed paper forms) and customized voluntary life volumes (versus a 'formula' to calculate volumes). I also wish the system could accommodate our opt-out payments (rather than having to enter the credits directly in payroll).

APS employs people that genuinely care about helping us with our payroll needs. Any time I have a question, they are right there with an answer. I like that I can send a message directly in the website, and then they will email me an answer.

This is the easiest payroll software I have ever used. It is extremely user friendly. The one time I was having trouble with running a report, the team at APS quickly fixed the issue. I have no complaints.

Their customer support is the best! I love that we have a dedicated team of specialist that I can see online before I even submit a ticket. I usually get the same person, every time and she is very quick and responsive in helping solve any issues or questions I have. Coming from ADP where we had to wait sometimes an hour or longer to speak to a live person, being able to speak to someone in 5 minutes is AMAZING!

The ONLY thing I dislike about APS is the reporting output format. While it gives me the information I need, prior to exporting to excel or PDF, it always looks nicer on screen than it does in the printout. I wish they could keep the formatting of reports throughout which would be great. But that's really just nitpicking.

It is easy for the CEO to learn and use. I can go into the database at any time and find the data I need without help

The appraisal forms are cumbersome and cannot be edited. We gave up after a year.

It meets all our needs from payroll to benefits and is customizable has needed.

they need to add additional customer services hours.

best customer service department I've worked with out of all the vendors I interface with

a few limited features in staff work/hours scheduling

Dedicated, available and knowledgeable customer service. The best I've experienced with payroll systems.

It had difficulty when the client became larger.

I find the software very easy to use and the support team is responsive and very helpful.

Some of the ACA functions seem to be cumbersome and have taken a little extra time to learn and use.

Very easy to learn and use. User Friendly

You cannot process manual checks same day. They have to be ran/ pushed through with payroll.

What I like most about this product is how everything I need is available at any time I need it as well as being very easy to navigate on the site once logged in. It is very user-friendly and helpful with all needs that I may have as well as requests needed for employees. It is as easy as logging onto the site and clicking two to three times to get exactly what I need. I have had to run reports for myself for office functions as well as a request from an employee and it is always very easy and helpful. I believe we get our money worth by using this product on a weekly basis. It seems to fit all our needs as a company and my needs as an administrator. I have had to call on our account manager a few times and when doing so, every time she has been extremely helpful and efficient in helping me find and get what I need to be done. The quality that this software offers us as a company is hands down the best I have ever had. I have worked with APS for several years now. At one time I processed payroll with APS for about 1500 people bi-weekly and I now do it weekly for about 10. So whether you have 1500 or 10 people to conduct a payroll for weekly or biweekly, APS has made it very efficient and easy to navigate their product and easy to search and find exactly the reports needed. I look forward to watching them grow while we grow and using them now and in our future. There would be no other company that I feel could compare to or offer what APS has been able to do for us. The BEST quality!! From the site to the account manager, they have not only met but exceeded our expectations.

The addition of APSHire has made recruiting and onboarding more efficient and easier for applicants. Having the ability to allow them to complete paperwork from any computer has reduced the days to hire.

My only comment might be with more robust reporting options.

We're a tech company with less than 100 employees in the US and have been with APS Payroll for about three years. APS gave us the opportunity to offer our employees access to online employee information. The employees can pull pay vouchers, update most of their own personal information, request PTO online and other functions that were manual for them before APS.

On the administrative side, setting up a new employee can be cumbersome. There are a lot of steps that are necessary to create the proper internal document flow. Some things like PTO accruals are not set up as a default for a new employee. Should the accrual step be missed during onboarding, the employee may not accrue PTO as they should.

This is the first time I’ve used a third party for payroll and have loved using APS. I think it offers a lot in terms of the ease in using it, reporting, data collection. The attendance tracking system is so helpful. The support team is wonderful and most of my questions are answered immediately unless Research needs to be done on the issue.

I think there are some reports that should be standard and they aren’t. It’s not a big deal because it’s pretty easy to set up a new report. However there have been times when I need certain information immediately and its not included In a standard report but It seems like it should be a standard report.

The setup was easy, their team did most of the work. I really like having a team of people assigned to my account that I have came to know and rely on, so I deal with the same people all the time. Help is an email or phone call away and my team are very responsive. Customer service is awesome!

Not much to dislike. In fact, what I do not like is that my own HR people haven’t utilized the on-boarding and HR functions or the software as of yet.
The mobile services are not perfect and take some time to get functioning.

I like the support provided by the team at APS. They answer my questions timely and are friendly.

Not really a software issue, but after Covid we are no longer able to pick up the phone and talk to my support team. The requests are submitted by email and I wait for an answer. It comes pretty quickly, but makes me stop my work while I wait.

The feature, ease of use, and flexibility that it gives me to pull important information.

It was getting hold of support in a timely matter but this improving.

This has been a great tool for managing employee time, benefits and leave in our organization. The self-serve portal is great for allowing employees to clock in/out from anywhere on campus (it is geofenced). It allows both employees and supervisors to easily monitor time so overtime is not so frequent. We also used it for benefit enrollment which streamlined the entire process for everyone!

The only glitch I've found is that the only spot to enter an employee comment is before you click "clock out" or "clock in," so an extra clock in/out is necessary to add a comment, and then the admin has to clean up that time entry. (Comments are necessary if a punch is missed: for example, if an employee forgot to clock in from lunch, they would have to enter the comment "missed clock in after lunch 12:15" before they clock out.

It offers many of the features that other brands do at a lower cost

UI could use some improvement to make it more intuitive

APS is totally automated. My processing time for a payroll of 230 employees went from 2 days to 2 hours. Supervisors and employees also save time and no longer duplicate work. Once submitted, APS is ready to run reports on the payroll within minutes. The support team is quick to answer questions and always courteous. We have no unresolved problems.

Reports are somewhat limited. No report can include information from the different categories. Time and Attendance can only report from the employee timesheets. Payroll can only report from the payroll module. Additionally, the automated process involves some rounding of amounts that sometimes need to be adjusted.

The reporting features and the payroll audit summary are so helpful and convenient when pulling metrics or finding important information in a snap.

Being that it's a smaller platform, it does not integrate with other software platforms where data pull is needed from our payroll HRIS.

Very happy with all the capabilities that aps has to offer for full service HR functions.

None that I can recollect at this time.

The most impactful feature of the APS payroll system is that it it a web based system. I have worked on others that were not but APS system is. It is easy to learn and my employees and management do not ever have any issues.

The look of the the software seems dated but it does the job.