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616 Reviews

- Industry: Wholesale
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Aps - Made my life easier
Reviewed on 19/8/2018
Excellent. From implementation thru now, I feel that APS has helped me completely make my life easier when it comes to payroll/HR functions. I love the fact that I have one point of contact and dont have to dial into a call center.
Pros
APS is a one stop software...One website with everything that you need for HR, Payroll, time keeping, etc. The software is very easy to use and super user friendly. I have been on APS for about a year and have been very happy with the move.
Cons
Other than a few buttons and minor functionality issues, I don't really have any issues.
Response from APS
We appreciate your positive review Chris! We're glad to hear you're happy with the intuitive design of our platform that makes processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
Thanks,
APS Team
- Industry: Events Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Software from Great People! Exceptional Customer Service & Usability
Reviewed on 29/3/2022
A BREATHE OF FRESH AIR. Really good, honest people from sales through support. I had a few unique things I needed and they got me accurate answers and worked with me. The software is very proven and reliable which is their reputation and what got me interested in making the switch.
Pros
The implementation was flawless. The sales team (unlike others we looked at) took extra effort to NOT over promise what they couldn't deliver. I felt like they were really there to help me. I never felt pressured for a decision. Onboarding was straight-forward and I self-guided myself through most of it. However, anytime I needed help personal customer service was right there to help. NOT COMMON WITH OTHER SOFTWARE IN THIS SPACE.
Cons
APS focuses on clean functionality, which I appreciate. The UI is basic and could be improved, but it does everything I need which is what I really care about.
Switched From
PaycorReasons for Switching to APS Payroll
They built their product the right way in my opinion and the people I dealt with seem more honest and fair compared to 'tell you what you want to hear' demos I've seen from others.Response from APS
Thank you Karlye for a great review! We are so glad you have had a great experience with implementation and the sales team. Thank you for being a valued APS customer and we look forward to working with you in the future.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Payroll Specialist
Reviewed on 22/8/2018
My experience has had some good and some bad. I feel the customer service is great but I don't feel the system meets our companies needs as I have to track several things manually because the system does not track them correctly.
Pros
The system is pretty user friendly. I like the fact that the majority of reports export into excel. Customer service team is always readily available to help and very responsive.
Cons
There are issues with transferring employees from company to company. The system does not cap deductions correctly.
Response from APS
We appreciate your review, Julie! We're glad to hear our support team is providing the responsive attention you deserve.
We see that you are experiencing issues with the performance of our system. We would like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. We would also love the opportunity to speak with you one on one to discuss your concerns. If you could please contact April Remedies, Success Manager, at [email protected] or 318-213-3263, she would be happy to talk further.
Thank you for being an APS customer!
- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
APS Payroll is a Solution for Your Company
Reviewed on 25/11/2019
It has been great, APS is moving in the right direction and we are learning new things all the time and new ways to utilize the software.
Pros
The ease of use and ability to run things from time and attendance to recruitment and onboarding all integrating into the Payroll side of it.
Cons
The implementation and pulling of software from our old database into this one, ensuring that it all matched up correcting.
Reasons for Choosing APS Payroll
We wanted a cloud based system that could easily interactive with other softwear, APS luckily interacts with many softwear already to make payroll and human resources work great together.Switched From
Sage 100Reasons for Switching to APS Payroll
Best price for best product.Response from APS
Thank you so much for the positive review, Robin! We're glad to hear our unified platform has made processing payroll a breeze. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Benefits Administration
Reviewed on 24/11/2019
Easily administer the majority of our benefits and enrollments.
Pros
I like that APS Payroll has an integrated Payroll and HR system - and that I can manage the individual enrollments for our employees. I also like that I can load all of our benefit documents into the system, which allows our employees access to the information at any time.
Cons
I wish the setup of our benefits plans offered more customization, such as not requiring a beneficiary for life benefits (our carrier will only accept signed paper forms) and customized voluntary life volumes (versus a 'formula' to calculate volumes). I also wish the system could accommodate our opt-out payments (rather than having to enter the credits directly in payroll).
Response from APS
The positive review is much appreciated, Tracie! We're glad to hear our unified platform has made processing payroll easier. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
- Industry: Plastics
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So Easy To Use
Reviewed on 25/5/2021
I was impressed with APS being on top of getting an FFCRA dashboard set up so quickly during the pandemic. We were able to pay our employees correctly without delay.
Pros
APS employs people that genuinely care about helping us with our payroll needs. Any time I have a question, they are right there with an answer. I like that I can send a message directly in the website, and then they will email me an answer.
Cons
This is the easiest payroll software I have ever used. It is extremely user friendly. The one time I was having trouble with running a report, the team at APS quickly fixed the issue. I have no complaints.
Response from APS
Kristine,
Thank you so much for taking the time to write us this raving review. We are happy to hear your dedicated support team has been so helpful. We are also happy to hear our interface has been so user-friendly. We look forward to working with you for years to come.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to Use and Amazing Customer Support!
Reviewed on 23/8/2019
Payroll is much faster to do now. While ADP worked, there were lots of links, tabs, and pages that could be overwhelming/unnecessary for a small business. Trying to find specific reports was a nightmare and customer service was non-existent. We are able to process payroll faster, get better answers and help, and have more time to focus on other aspects of the business.
Pros
Their customer support is the best! I love that we have a dedicated team of specialist that I can see online before I even submit a ticket. I usually get the same person, every time and she is very quick and responsive in helping solve any issues or questions I have. Coming from ADP where we had to wait sometimes an hour or longer to speak to a live person, being able to speak to someone in 5 minutes is AMAZING!
Cons
The ONLY thing I dislike about APS is the reporting output format. While it gives me the information I need, prior to exporting to excel or PDF, it always looks nicer on screen than it does in the printout. I wish they could keep the formatting of reports throughout which would be great. But that's really just nitpicking.
Alternatives Considered
Paychex FlexReasons for Choosing APS Payroll
ADP customer service was non-existent and navigating the website was often confusing.Switched From
ADP Workforce NowResponse from APS
We appreciate your positive review, Julie! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. We would like you to know that we have passed your feedback on to our development team as it is our goal to provide excellent service. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
- Industry: Education Management
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We Used Paychex and ADP and Then We Found APS
Reviewed on 22/4/2021
APS is responsive and has experts on hand if the Help Desk can't solve the issue
Pros
It is easy for the CEO to learn and use. I can go into the database at any time and find the data I need without help
Cons
The appraisal forms are cumbersome and cannot be edited. We gave up after a year.
Alternatives Considered
BambooHRReasons for Choosing APS Payroll
ADP is not intuitive and we made regular errors in payrollSwitched From
ADP Workforce NowReasons for Switching to APS Payroll
We wanted time and attendance integrated into payroll. Bamboo had an attractive interface but not a complete solution in itself (in 2013)Response from APS
Ronald, thank you so much for taking the time to review us! We are happy to hear our streamlined solution has helped keep all of your payroll and HR data in one place. We have passed along your feedback about the appraisal forms. We look forward to working with you for years to come.
- Industry: Recreational Facilities & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Happy User of 2+ Years
Reviewed on 14/11/2019
Pros
best customer service department I've worked with out of all the vendors I interface with
Cons
a few limited features in staff work/hours scheduling
Response from APS
We appreciate your positive review, Scott! We're glad to hear our top-rated support team is providing the timely and responsive attention you deserve. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Honestly Happy Overall
Reviewed on 23/5/2019
APS helped stay on top of what needed to get done to get started and setup. I can reach out to them anytime and get quick responses. Overall, I am happy with my switch to work with them.
Pros
The amount of coaching and access a user has to what they need or need to get done is excellent. The software and the support team (most the time) allow me to get things done quickly and efficiently.
Cons
There are a lot of missing elements for common use cases. If you give an employee a raise on the anniversary of their hire date (yearly raise specific to the employee) there is no way to do that. You have to rig it in a way that you calculate the difference from the current to the new and then base off number of days in pay period they would be paid, then take that amount and add to a column in the Payroll Batch. - it is a lot of work for a common case.
Then there are issues around having multiple states. We have two states with employees and we were told they would help us set up what we needed. 5 months later, we still are not done.
Response from APS
Thank you so much for your honest and enlightening review, we really appreciate your feedback. We would love the opportunity to speak with you one on one and discuss your concerns. If you could please contact April Remedies, Success Manager, at [email protected] or 318-213-3263, she would be happy to talk further. Thank you for being a valued customer.
- Industry: Cosmetics
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
APS Review
Reviewed on 22/11/2019
Pros
Seamlessly downloads hours into the Batch & interfaces with our in-house GL System and 401K Recordkeeper.
Cons
Some of the listed Reports in the System could use larger font and more consistent page breaking.
Reasons for Choosing APS Payroll
There were challenges with accurate of Paid Time Off accruals.Switched From
Heartland Payment ProcessingReasons for Switching to APS Payroll
It just seemed a better fit for our Company.Response from APS
Thank you for the positive review, Marilee! We're glad to hear our unified platform has made processing payroll a breeze. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
- Industry: Mental Health Care
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A satisfied APS costumer
Reviewed on 15/11/2019
We have been able to bring several HR functions under one software platform. The ease of use and communications piece has saved us so much administrative time.
Pros
I find the software very easy to use and the support team is responsive and very helpful.
Cons
Some of the ACA functions seem to be cumbersome and have taken a little extra time to learn and use.
Alternatives Considered
PaylocityReasons for Choosing APS Payroll
Ease of use, functionality, and more solutions under one platform.Reasons for Switching to APS Payroll
Friendly, helpful staff. The customization of the platform as well as the reporting functions.Response from APS
We appreciate your positive review, Benjamin! We're glad to hear our unified platform has made processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
I have had a wonderful experience using APS as our payroll software. It is a great product and...
Reviewed on 20/11/2017
Pros
What I like most about this product is how everything I need is available at any time I need it as well as being very easy to navigate on the site once logged in. It is very user-friendly and helpful with all needs that I may have as well as requests needed for employees. It is as easy as logging onto the site and clicking two to three times to get exactly what I need. I have had to run reports for myself for office functions as well as a request from an employee and it is always very easy and helpful. I believe we get our money worth by using this product on a weekly basis. It seems to fit all our needs as a company and my needs as an administrator. I have had to call on our account manager a few times and when doing so, every time she has been extremely helpful and efficient in helping me find and get what I need to be done. The quality that this software offers us as a company is hands down the best I have ever had. I have worked with APS for several years now. At one time I processed payroll with APS for about 1500 people bi-weekly and I now do it weekly for about 10. So whether you have 1500 or 10 people to conduct a payroll for weekly or biweekly, APS has made it very efficient and easy to navigate their product and easy to search and find exactly the reports needed. I look forward to watching them grow while we grow and using them now and in our future. There would be no other company that I feel could compare to or offer what APS has been able to do for us. The BEST quality!! From the site to the account manager, they have not only met but exceeded our expectations.
Response from APS
We appreciate your positive review, Amanda! We are so glad to hear you love our system and it has made processing payroll simple for you. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
- Industry: Airlines/Aviation
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
APS more than a payroll solution.
Reviewed on 25/5/2021
I have worked with APS for almost 10 years. Their level of customer service and willingness to listen and find solutions to unique opportunities puts them above their competitors.
Pros
The addition of APSHire has made recruiting and onboarding more efficient and easier for applicants. Having the ability to allow them to complete paperwork from any computer has reduced the days to hire.
Cons
My only comment might be with more robust reporting options.
Alternatives Considered
ADP Workforce NowResponse from APS
Thank you so much for taking the time to leave us a review. We are happy to hear that APS Hire has been so helpful for your recruiting and onboarding process. We've passed along your feedback to our development team about the reporting as well.
P.S. If you would like to receive your full gift card amount for leaving us a review, please email us at [email protected] with an email you'd like the gift card sent to. Thanks for choosing APS!
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great HR/Payroll Solution
Reviewed on 14/11/2019
APS has helped with streamlining the hiring process, while at the same time creating a cloud based HR solution for our company. It allows our small company to operate and function like a larger agency. In addition, if there is ever a problem, accessing someone to help is never an issue.
Pros
I love the ease by which it has centralized our HR structure. We are a virtual company, and having a solution that unites a multi-state company is important. APS does just that. In addition, the visibility of our job posting has increased dramatically. Before APS we were spending thousands in advertising. By using this solution, we have not only streamlined hiring, but decreased our job marketing budget. Thank you APS!
Cons
This is actually a very easy company to work with, and they are consistently looking for ways to improve. The only issue we have run into is the security level mid-managers must be given to access certain features of the software. We have worked around this, however.
Response from APS
We appreciate your positive review, Tashona! We're glad to hear our unified platform has made it easy for you to manage all of your locations, and that our top-rated support teams is providing the attention you deserve. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
APS is worthwhile
Reviewed on 15/11/2019
Its been a great experience from the start. i never had any major issues with them. THey resolve any issue relatively quickly. Price is decent as well
Pros
The software is easy to use and implement. it solves all of our HR needs and the support is us based located in Shreveport, LA. That american based support makes a huge different during implementation and whenever you run in to problems/issues. Its intuitive and not overly complex like some other systems.(ADP)
Cons
The one thing they need to work on is the mobile app. that is very lacking compared to their competitors. They are working to improve it and add functionality so i know its just a matter of time for that app to catch up to the competitors more robust ones.
- Industry: Libraries
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A graty payroll, timekeeping and HR solution.
Reviewed on 18/5/2020
The customer service has been stellar. I have never waited a full 24 hours for a response, and I've always been very satisfied with the resolution of any request.
Pros
Everything is cloud based. We have 16 location and nearly 90 employees. We need real time reports and updates. My administration works in different offices, and now we easily have access to the same content. This is easy to use for staff and managers. When we run payroll, it takes less than 10 minutes.
Cons
We would like more standard reports.
The QuickBooks export is very basic, and their customer support was not knowledgeable enough to help us with many classifications we have, so our CPA had to do extra work to set that up. Once it was done, we've had no problems.
Response from APS
Michael,
Thank you so much for taking the time out of your day to review us. We are happy to hear that our unified cloud-based solution has provided you with ease! We have passed along your insight on Quickbooks to our development team. We look forward to serving you in the years to come.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
User-Friendly with Great Customer Service
Reviewed on 29/4/2021
Pros
The system is really easy to use, and the training process allows multiple employees to train at one time. The customer service is great. I have spoken with several team members on many different occasions and every team member is eager to help and provide great responses. Whenever I have an issue (which is not often), my questions are answered promptly with resolution. I also like the quarterly updates. The quarterly updates are live webinars that are also recorded for later review. The quarterly updates keep the users informed of upcoming changes and system enhancement.
Cons
I have encountered some issues with salary setup. There are a few preferences that I am not able to receive at the moment. However, I have had APS team members reach out to myself and colleagues in regards to changes
Response from APS
Kanika, thank you so much for taking the time to review us. We are happy to hear your experience has been overall positive. We've passed along your feedback about the salary issues as well. Thanks for being a valued APS client!
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Exceeds Expectations
Reviewed on 22/6/2020
Working with APS is easy compared to other companies. It is easy to reach your account representatives when you need them, which is not always the case with some companies. Throughout the sales process, implementation, and now the daily grind of bi-weekly payroll, APS has felt more like a colleague rather than an outside company.
Pros
The reporting feature is by far the best feature for our office. We have several people that are part of the payroll process and each of us has our own reporting needs. The ability to build custom reports for our specific needs has been a major shift from our previous provider.
Cons
I have used this software for multiple years and I have no complaints. Every issue that I have encountered has been addressed, either specifically for our account, or as an overall update to the system.
Response from APS
Christine, thank you so much for the raving review. We are thrilled to hear that our reporting features have made things so efficient for you, and your dedicated account team has been so responsive. We look forward to working with you for many years to come.
- Industry: Computer Hardware
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good Value Payroll HR Software
Reviewed on 25/5/2021
Very good experience, reliable with good support and expanding feature set
Pros
It offers many of the features that other brands do at a lower cost
Cons
UI could use some improvement to make it more intuitive
Alternatives Considered
ADP Workforce NowReasons for Switching to APS Payroll
ValueResponse from APS
Ahmed, thank you so much for taking the time to leave us a review. We are happy to hear the platform has been cost-effective and functional. We've passed along your feedback about the intuitiveness of the user interface as well. Thank you for being a valued APS client.
- Industry: Airlines/Aviation
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Product and Awesome support
Reviewed on 13/5/2019
We have had a great experiance with APS. Their support and immediate follow up has been excellent.
Pros
The ability to have all of our Payroll and HR needs under one roof has made our organizations' ability to supply a better HR product to our employees so much easier. The customer service support we received upon set up (and even now) has made up very happy that we chose APS.
Cons
There are no real CONS per-sea. There are so many features that it does get a little cumbersome on where to find certain items from time to time.
Reasons for Switching to APS Payroll
Pricing and support.Response from APS
We appreciate your positive review! We're glad to hear our unified platform has made processing payroll a breeze. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
APS saves time and money
Reviewed on 13/2/2019
I was especially impressed with the implementation process. APS employees stayed late and worked to get our first payroll out timely and correctly. We didn't have a missed or late payroll during the change over.
Pros
APS is totally automated. My processing time for a payroll of 230 employees went from 2 days to 2 hours. Supervisors and employees also save time and no longer duplicate work. Once submitted, APS is ready to run reports on the payroll within minutes. The support team is quick to answer questions and always courteous. We have no unresolved problems.
Cons
Reports are somewhat limited. No report can include information from the different categories. Time and Attendance can only report from the employee timesheets. Payroll can only report from the payroll module. Additionally, the automated process involves some rounding of amounts that sometimes need to be adjusted.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It has been a great relief to not have to worry about filing the taxes.
Reviewed on 30/11/2017
The software has been great capturing the time of most of our employees without myself having to manually input. The ability to customize our vacation and PTO benefits for our employees. Once the payroll has been processed, APS takes care of direct deposits, filing taxes, creating checks to be printed for live checks and deductions. Employees being able to access their information online without having to request myself to make the updates. Having mobile clock in and outs.
Pros
Office employees are able to clock in and out, request time off electronically and receive approval electronically.
Cons
For this software to allow the field employees to clock in using a job name. We are a subcontractor organization and our field employees clock into the jobs they are working on. Also, it would be beneficial if once the time is captured in APS that the hours could be uploading in Workflow Max the hours worked on each job.
Response from APS
We appreciate your positive review, Renee'! We're glad to hear your time and attendance has simplified. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
APS review 2018
Reviewed on 13/11/2018
The compatibility with our clock in software is great!
The customer service is excellent! I have dealt with several reps and they are all well trained and knowledgeable about the product!
Pros
I do like the ease at which we can set up employees for direct deposit, it's a time saver! Even changes in direct deposit are easy to deal with.
Cons
I find some challenges in locating the specific reports I need. But, that just might be me!
I also miss a function that we had with another software which calculates a payroll check based on the net amount you enter into the calculator. Miss that a lot!
Response from APS
We appreciate your positive review Bob! We're glad to hear you're happy with the intuitive design of our platform. We would love the opportunity to speak with you one on one and discuss your concerns. If you could please contact April Remedies, Success Manager, at [email protected] or 318-213-3263, she would be happy to talk further.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
APS Payroll & Human Resources management second to none!
Reviewed on 25/4/2019
APS customer service is the best of any company I've worked with. All reps are knowledgeable and beyond helpful. Other companies we looked into did not get good reviews in this area. Doesn't matter how great the product (and APS is great!)is if you can't get help when you need it.
Pros
Easy to use, very fast and tons of options.
Cons
Occasionally there are features that I think would be helpful that are not available but in most cases all were addressed and incorporated in future upgrades. They are very good about listening to customers and actually improving their system.
Response from APS
We appreciate your positive review Nancy! We're glad to hear you're happy with the user-friendly design of our platform and our top-rated support team is providing the timely and responsive attention you deserve. Thank you for being a valued customer and we hope you continue to have a great experience with APS!