OnTheClock.com Reviews

We have a small office with less than 20 employees and it does all that I need it to do as far as tracking the time, the PTO requests, holiday pay etc for my employees.

Would like easier reporting. It doesn't have the detail that I would like for each week of pay. We pay bi-weekly and I have to put in custom dates to check each week alone.

Accessible anywhere, easy to use, what else can you ask out employee time tracking software? OnTheClock.com made time tracking simple. We found the ease of use really enhanced participation and reduced errors.

The interfaces could use a little freshening up, but it's a small thing.

Was anxious to try the software and get set up for next payroll
After watching the introduction video, reading the features and customer reviews it seemed to be the right fit for what we were looking for and was hoping for some additional information before signing up, until I made the call and spoke with one of your reps

I was impressed with the capabilities of what the software could potentially provide for my business. However, the customer service was poor and very unprofessional. The individual who answered seemed put out by the call and was very short in his answers and did not expand on any of their services. He seemed irritated by having to answer any questions. I also heard his dogs barking in the background which interrupted the conversation. I understand that people may still be working at home due to COVID, but I expected professionalism just the same. After hearing the dogs barking I asked if they had a call center and his reply was "this is it, the number you called". Nevertheless, after reading several reviews and the positive comments about their OnThe Clock customer support I was disappointed that my experience had not met my expectations or that of the many reviews.
Their website even invites you to call...(Under the contact tab)
Contact Us
We would love to speak with you about any comments, questions
or concerns. Please do not hesitate to use the contact information below.
Apparently, not the case.

We have 45 part time staff that never step foot in our office. This program easily allows our employees to manage their hours remotely! Everyone's hours are now in the same place!

I haven't found anything that I don't like yet and I have been using it for 2.5 years. The developers are always listening to ideas and "wants" from their customers and upgrading the program constantly!

Love the ability for employees to submit time off requests, and the ease of use for all. Streamlined timekeeping as well as vacation and sick day tracking.

OnTheClock is so easy to use you can use an app or computer.

I can't think of anything that I don't like.

OntheClock has helped our businesses payroll so much. I love the ease of use and the mobile site is great. It is so easy to use and is a great product.

I honestly do not have anything that I dislike about the product.

It's free for 2 or 3 users, it works really well, they have an app for your phone the techs are able to sign in and clock in and out, it tracks their location where the punch is logged, great to make sure your employees are clocking in where they are suppose to be.

Managing the state that the tech is working in is a little more of a pain, I think they could make it a little better.

It is very cost effective for small business owners. The Program is also very easy to learn and navigate.

It's so easy to use! We didn't have to spend hours training staff how to use the software.

Nothing! No complaints! We love the software.

It's accurate, easy to use and implement, super reliable, and very cost efficient. Don't let the big payroll services sell you an expensive time clock product that isn't better than OnTheClock.com and that costs 10 times more!

What I like least about this software is that I didn't know about it years before I implemented it. We were using a paper system for time reporting by employees until we found someone padding their hours. OnThe Clock.com stopped the padding process immediately and paid for itself 10 times over.

Easy for the employees to use. They are able to see their hours worked without an issue. It is also easy for me to see who is in and not.

On the clock, need more options for reporting. I would like to be able to print in first name order, that is the order QuickBooks has the employees. It would be nice to be able to add the salary employees to keep track of vacation, sick and holiday. I wish there was a way to add holidays for all employees, not individually.

Ease of entering hours for the employees and retrieving hours to send to payroll for me. Apparently I'm supposed to make something up to fill the space here... That's pretty ridiculous.

That PTO is automatically added to the pay hours when requested by email & approved. This has caused a lot of confusion in our organization. I'd like to see the ability to set a limit on hours that employees cannot go over. Vacation/PTO hour tracking is not easy from what I can find there. I end up tracking that on a spreadsheet, which is a pain as the employees cannot see that and it is not automated.

very simplistic to figure out - no training needed. It is straight forward. It was quick to be figured out, I didn't have to have the people take time out to do a training.

TOO simplistic and doesn't offer the best options for flexibility. -
The PTO accrual is horrid in that it doesn't have stopping points.
ex: - someone hits their 5th year and I to change the amount of time they are accrueing - it goes back to the date - but disappears if I move the date forward.

Easy to set up - implement. Easy for staff. Easy to access. Security lock down features makes it trustworthy.

Would like to force staff to change password more routinely. At some point when the staff get larger, the price can go from very affordable to questionable.

We have been using OTC for 10 years and have never had any problems with them! We have tried other time card services in the past but none have been as easy or as simple and user friendly.

We have not had any issues with using the software in the past 10 years and when I did have to call in the one time, my question was answered and I got to talk to a person and not an automated voicemail.

My employees find this software perfectly easy! As the administrator, access is flawless, changes can be made easily, I can archive all previous entries, I can easily make changes to each employees details such as pay, vacation, holidays, etc. The cost, well, you just can't afford not to have this as an important tool in your office!

I do not have any 'cons' to date and I have been using this system for years!

I like being able to control the location of log in as employees were taking advantage when they were permitted to clock in/out from their phones. Great having ability to have holiday and vacation hours added and tracked automatically.

Would like a place to record individual notes regarding excused/unexcused absences or tardies, call offs and reasons provided for call offs.

I have tried a few competitors and I like OTC the best. I like that it shows you where the employee punched from, so when I'm out of town or during covid when everyone is WFH I can ensure they aren't clocking in from other locations. Overall it works for my needs and we set its periods its counting to match our payroll periods and it makes pulling time a breeze.

I wish it showed punches from other days as far as locations, like so I could look back over a significant time period or go back to pull a specific punch location. I also wish the pricing was lower. I am about to add another employee and costs add up so fast running a business

It is nice not having to buy supplies for a traditional time clock and that each employee can clock in from their own computer. It is also nice for those that occasionally have to travel because they can still clock in and out from out of town.

Really, there isn't anything I can think of that we don't like. Obviously, if our internet is down, we don't have access to the software, but it could be worse!

Easy to set up, takes minutes. Love the clocking in/out process (you only have the option to clock in if you're not already clocked in, and you only have the option to clock out if you're not already clocked out.) Love the PTO feature and the ability to track earned and used time off. Best online time clock system we have used.

There are really no cons. Wouldn't mind seeing a warning when an employee forgets to punch out (an email sent to the supervisor when time "on the clock" exceeds a pre-determined length).