--- description: Learn how Akita can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Akita Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Competitive Intelligence Software](/directory/305/competitive-intelligence/software) > [Akita](/software/105067/akita) # Akita Canonical: https://www.getapp.ie/software/105067/akita Page: 1 / 2\ Next: [Next page](https://www.getapp.ie/software/105067/akita?page=2) > Akita is Customer Success software that helps you reduce churn and increase revenue from your existing customers through up-sell, cross-sell and expansion. Akita provides your CSMs with customer health scores, playbooks, intelligent alerts, customer journey management tools, success KPIs, and more. > > Verdict: Rated **4.4/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Akita Gain insight into account health and identify at-risk customers with Akita's advanced health scoring system. Receive alerts for important customer interactions, shifts in behavior, changes in health scores, upsell opportunities, and more. Get a deeper understanding of your customers and target them more effectively with Akita's powerful segmentation engine. Access a full customer history in Akita without needing to switch between your various business tools. Categorize customers by value, persona, behavior and more, with Akita's tagging functionality. Build repeatable processes with Akita's Playbooks–comprised of all the important tasks your CSMs should complete to ensure the best outcome for each customer. Take action when an account progresses along the customer journey or declines in health with automatically triggered Playbooks. Develop a streamlined workflow for your CSMs with personalized dashboards, an "inbox" of prioritized tasks, and a calendar view for ease of planning. Keep the whole team on track to delivering success with advanced admin reporting. Encourage Customer Success initiatives across your organization with Slack notifications and a 2-way CRM sync. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 8 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Akita - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$160.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Price is per user per month with a 2 user minimum. Unlimited users for the first month. Save 20% with our annual plan. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, Dutch, English - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada and 92 more ## Features - API - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Notifications - Behavior Analytics - Behaviour Tracking - CRM - Churn Management - Communication Management - Configurable Workflow - Contact Management - Customer Data Management - Customer Database - Customer Engagement - Customer History - Customer Management - Customer Profiles ## Integrations (38 total) - ActiveCampaign - Agile CRM - AllClients - Basecamp - Billomat - Brevo - Capsule - CheddarGetter - ClickDesk - Close - Customer Thermometer - FreeAgent - Freshdesk - GetResponse - Harvest ... and 23 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Competitive Intelligence Software](https://www.getapp.ie/directory/305/competitive-intelligence/software) ## Related Categories - [Competitive Intelligence Software](https://www.getapp.ie/directory/305/competitive-intelligence/software) - [Business Intelligence Platform](https://www.getapp.ie/directory/318/business-intelligence/software) - [Sales Enablement Software](https://www.getapp.ie/directory/605/sales-enablement/software) - [Customer Engagement Software](https://www.getapp.ie/directory/650/customer-engagement/software) - [Customer Success Software](https://www.getapp.ie/directory/959/customer-success/software) ## Alternatives 1. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Custify](https://www.getapp.ie/software/128095/custify) — 4.9/5 (122 reviews) 3. [Customerscore.io](https://www.getapp.ie/software/2079342/customerscore-io) — 4.8/5 (17 reviews) 4. [monday CRM](https://www.getapp.ie/software/2056613/monday-crm) — 4.7/5 (453 reviews) 5. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Better customer satisfaction" — 5.0/5 > **Julian** | *18 February 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Akita has allowed me to improve a more personalized attention for clients by giving them more support and being clearer about the possible problems that each one presents. It has allowed me to have a more organized work in the control of the tasks carried out and those that remain to be done and with my work team to keep ourselves informed of each project and complete it. > > **Cons**: Akita is good and has shown me that I can trust the functions that are optimal for the performance of my work. > > It is fabulous for keeping an entire team informed of the tasks to be carried out and thus having equitable and orderly teamwork. ----- ### "Love st first sight Definitely the B.O.A.T" — 5.0/5 > **Mercy** | *22 May 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The customer service is legit Essy to use User interface is simple Satisfies all your needs > > **Cons**: This platform is the best i gind nothing to state as a dislike ----- ### "Cannot recommend at all" — 1.0/5 > **Iva** | *11 November 2024* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: Incredibly buggy, terrible design, horrible UX > > **Cons**: I had a chance to try the tool free of charge - I've never seen such a buggy tool. > > Was testing it for a couple of weeks during summer 2024, every day there was something else which was not working, in the end I decided to search for another tool. ----- ### "Akita est une bonne application" — 5.0/5 > **Gloria** | *21 November 2023* | Investment Banking | Recommendation rating: 1.0/10 > > **Pros**: Akita est une très bonne application. Il est bon de l'utiliser > > **Cons**: Étant donné que cette une logiciel on rencontre des problèmes de connexion. ----- ### "It does what is offering" — 5.0/5 > **Pedro** | *16 March 2024* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Good set of options and features which makes it a great solution > > **Cons**: Sometimes it's not as easy to use as we wanted to ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ie/software/105067/akita?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/105067/akita) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data