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598 Reviews

- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A surprise, random audit put your services to the test...Passed with flying colors Thank you!
Reviewed on 1/11/2018
I was recently audited by the NC State of Employment Security and passed
with flying colors because we use Square up for our payroll services.
I am busy leading my business, which means wearing many hats, and I have
always depended on Square up to file the right forms, charge the correct
rates, and pay my employees.
All I have to do is plug in the time cards each week and click the pay
button.
The surprise, random audit put your services to the test...Thank you!
Sincerely
Pros
Ease of use for sure, navigation, and customer support
Cons
Our team will have the same time cards...would like a feature that duplicates the time and can change the employee would be helpful
- Industry: Consumer Services
- Company size: Self Employed
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User Friendly Payroll
Reviewed on 20/5/2021
As stated above, it's extremely user friendly. Much easier to setup then competitors I've looked into.
Pros
It's super helpful considering I utilize contractors when needed since my service business is still small. Extremely user friendly. And I love that you can issue payroll via Cash App.
Cons
Don't really have any complaints about Square Payroll.
Reasons for Switching to Square Payroll
Easier to setup, more user friendly interface, and more cost effective for the size of my business.- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Poor product and customer services
Reviewed on 20/5/2017
A lesson.
Pros
Clean and easy to use interface. Unfortunately that's all the positives I can think of after using it for more than 6 months.
Cons
1. Lots of mistakes - inaccurate state/city withholding at the beginning, even the dashboard numbers did not add up/balance (these were corrected after we raised the issues). A few months later, suddenly they double deducted certain taxes from our bank account for TWO consecutive payrolls (you'd think they would fix it after we raised the issue the first time). This is worrying as it makes us wonder if they actually got all the calculations behind the scene correctly.
2. Lack of reporting - no detail of when or what taxes have been paid. No actual PDF of all your tax forms (like form 940), only PDFs of tax forms in Square's own format are available. When we finally downloaded our state payroll forms directly from the state website, numbers on the forms are missing (Square said it's the state's problem).
3. Customer services is not great. We almost always have to repeat and explain our problems again because they would reply with some generic answers first and never really look into the specific problems when they receive your email. So you have to repeat and explain, and when they finally realize there were mistakes, they would not even contact you to let you know it is corrected (don't expect an apology).
With all the time wasted, the Square payroll is probably one of the worst software we've used. The interface is clean and nice and easy to use, but it stops there. Don't let it fool you. The rest is a nightmare.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Square Payroll is great!
Reviewed on 29/3/2023
Pros
can be accessed when away from the shop,
Cons
Don't have any bad thoughts about Square payroll
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Simplicity of Payroll
Reviewed on 15/7/2021
My experience with using Square has been blissful and stressful at first. However, when all things fit perfectly, there were no problems, and the system has and will continue to work well for CSCB.
Pros
All of Square's features work so very well together.. A perfect match!
Cons
No problems to report other than HR learning how to navigate the software.
Alternatives Considered
ADP Workforce NowReasons for Choosing Square Payroll
Square fitted in perfectly with the Square products that CSCB had been using years prior.Switched From
GustoReasons for Switching to Square Payroll
Square was designed to assist small businesses to be just as great as bigger businesses. The ease of using Square products speaks volumes.- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for Growing Small Business to pay contractors nd employees
Reviewed on 16/2/2021
Over experience is great. Im do not have difficultly using the platform and i so recoment it.
Pros
Easy to set up, easy to use, and great instructions on paying contractors. It was easy to each my office manager to run payroll and allow staff to remotely acess the platform for virtual work days.
Cons
Customer service need to be improved upon. If the company have issues it should be communictaed promptly to users.
Alternatives Considered
GustoReasons for Switching to Square Payroll
Square gave us a multitude of options to fit our needs between paying contractors and switching to W2- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Essential system to execute payroll payments in an automated way.
Reviewed on 1/2/2023
Square managed to ensure that our employees could receive their salary at the right time and without any kind of delay, in addition, our company is of medium size, so the manual payroll process was quite complex, we had to spend a lot of time to inspect and make payments, plus we had to hire more people to run these payrolls, so Square has replaced all of that, with their automated Payroll system. I'm happy with the results obtained with the help of Square, I have been able to make unlimited payroll payments, I have been able to make deductions from salaries and many other things.
Pros
Square made the payroll process so much easier for our entire company. I loved the way this platform allows me to use the trip monitoring function, this function was very important to me since it works in real-time and allows me to monitor all the trips scheduled by our employees, I can see the amount spent on that trip and many more details. I also liked how accurate and without delays the payroll payments are executed, this way fantastic because it allowed our employees to be able to receive their payroll simultaneously, all payments are executed through this system on the same date and same time. I liked the automated service to send payment report to our employees mail, this helped a lot so that our employees could see what debits there were in their payroll, or any added bonus.
Cons
The only problem with Square is that it is difficult to correctly configure this service to integrate it with the time measurement service, it was so difficult that after a weed trying to do this integration, we were not successful. However, we currently export the time reports and import them into the Square platform to execute the corresponding payments, but it would be great if this integration was easier, so that we can enjoy it in our company.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Easy to use and great value
Reviewed on 26/1/2023
Pros
It is so easy to use, either on the computer or mobile phoneVery inexpensive compared with Paychex and ADP (both of which I have used in the past)Comprehensive payroll service, I don't need to do anything other than input information
Cons
This does not matter to me, but it does not do the HR items that Paychex and ADP do. If you need a more comprehensive service, one of them might be better. For just payroll, Square is fantastic.
Alternatives Considered
RUN Powered by ADPReasons for Choosing Square Payroll
costSwitched From
Paychex FlexReasons for Switching to Square Payroll
value for same services
- Industry: Architecture & Planning
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love the square payroll app it's a life saver.
Reviewed on 28/9/2022
Pros
I love that The square payroll app makes it easy and my life so much more simpler.
Cons
There is absolutely nothing that I do not like about the square payroll app.
- Industry: Photography
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
The Best Payroll Software for the price
Reviewed on 16/2/2023
Pros
Square Payroll is very easy to use. It takes out my quarterly taxes automatically. It allows me to direct deposit out employees pay into their account. It also takes care of the employee W-2’s automatically.
Cons
I wish it was just a set price not pay per employee
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Square Payroll
Reviewed on 20/5/2021
I run my payroll on a bi-weekly basis. The use of this software means that I do not have to worry about filing the various and sundry state and local tax statements quarterly and annually. This is done automatically. I also do not have to figure out the various taxes to be withheld. The software does it. Although I have a small business, I can run payroll in less that five minutes. It doesn't matter if I am in my high season, or my low season, it takes the same amount of time because of the integration.
Pros
I own a small gelato shop. I use Square as my POS, my time card system and for my payroll. The integration of the products is seamless. The time card system allows the employee to clock in and out and that time flows right into the payroll. The time card system also allows me to add a lunch break or correct a timecard if someone forgot to clock in or out. The flow from timecards to payroll is a click of the button.
The payroll system also allows for individual benefits, both pre- and post-tax and both hourly or salaried employees.
The taxes are paid by Square and are calculated and paid on-time, removing a big headache for me. The tax reports are easily accessible and can be downloaded for those time when they are needed, like for PPP or other loans.
Cons
The only time that I have had to call support was to find out how to put in a post-tax benefit. That was not intuitive in the software, but very easily done once you knew which button to click.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Square has taken great care of us. Always there when we have questions. Simple to employees
Reviewed on 6/12/2017
1. Self controlled payroll (i.e. I can edit punches, see everything behind everyone's payroll).
2. Much faster/more efficient punches (no longer writing it down, having employees punch in and out on the ipad is so much easier).
3. I can do payroll from anywhere. I once did it on the top of Haleakala in Hawaii.
Efficient filing from payroll specialists, and being able to remove employees right away if they are no longer working for us.
Pros
1. The option to fix things right on your account. It makes accuracy and ease seamless. It is also very quick.
2. The customer support! Because I'm constantly on the go with my job, being able to send an email and receive an email response to my question makes it easy anytime and anywhere to get help. The responses are always knowledgable, patient, and consistent.
3. Being able to see the stats on our payroll is AMAZING. With previous payroll specialist it seemed like we didn't have the option to really see behind the scenes, but now we are able to see everything and every penny.
Cons
There are times that the software gets glitchy when people punch in and/or out (will say they punched in or out but didn't actually/will say they worked a different amount of hours than they actually worked). Employees can usually tell from the punch screen though if something went wrong. After letting me know, it is always an easy fix, but still a fix to have to take care of.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It doesn't get any easier than this!
Reviewed on 15/7/2021
Far less time setting up new employees, minimal time spent processing payroll and several hundred dollars a month in savings.
Pros
I love the simplicity of using Square payroll. It is simple to set up and to use. It is also one of the least expensive payroll options out there.
Cons
I wish that it had a simple way of looking up employee's wage history (when raises were given specifically)
Alternatives Considered
QuickBooks PayrollReasons for Choosing Square Payroll
to save money, simplify the process and to get away from the company we were working with.Reasons for Switching to Square Payroll
simplicity and price- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
full function, price-friendly
Reviewed on 17/4/2018
Save a lot of time and figure out a lot of things via this one platform. Can check the sales and manage the customer anytime via one device.
Pros
This app offers a series of services, covering lot of services about marketing promotions, employee payroll, sales report and the customer management. I like its convenience of operating the whole store and simplify the management procedures via only set up some services. I can directly contact customer via the loyalty program and quickly gain some feedback for better improvement for the product and service. Additionally, it offers some beautiful design templates for the e-gift card, which save some cost in printing out paper gift card and design fee.
Cons
The customer service is just OK because sometimes it didn't email you back in time. Square mostly will lead you to the community to see how your problem can be fixed. It did waste some time to find a related correct way to fix the problem or get an answer for the question.
- Industry: Publishing
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Leave Payroll Processing to the Experts at Square and Focus on Front Line Business Management
Reviewed on 15/7/2021
I was an original beta client of Square when I opened my office in San Francisco many years ago. Now I live and work in Colorado and find the cross sector platforms of running a business so seamless and intuitive. Also in the age of remote working, now I do not fear hiring either 1099'ers or employees as Square Payroll serves as the HR master in compliance.
Pros
For decades I have used a variety of platforms to process payroll. Since I already use Square on the frontline as a merchant services platform, it makes sense to use the payroll application to keep transactions simple and easy.
Cons
The only con that I have experienced was with a third party vendor that offered insurance services as part of the add-ons. It was a short lived and minor crisis and we have found a solution.
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I LOVE Square payroll! No more worrying about compliance issues!
Reviewed on 20/5/2021
My overall experience has been awesome! Great support, fair price, easy to use and it's integrated into all of my other systems. During the pandemic, Square made it extremely easy to file for PPP loans because they had all of my financial info already.
Pros
I love that Square Payroll tracks all of my employee time, can be used from any device and best of all, they file all required regulatory paperwork for me so I don't have to. Huge fan, I use it for 2 companies I own currently.
Cons
I can't think of anything I haven't liked so far...
- Industry: Translation & Localisation
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Phenomenal!
Reviewed on 4/12/2017
The benefits, saves you alot of time, money, and customer support are there when you need them, if you need them, SQUARE dashboard is so friendly user that there is no way you will need customer support.
Pros
I am the owner of a small business and just recently hired a Contractor. I was so excited to find out that Square had this feature for Direct Deposit to pay the Contractor not only that but they also take care of the 1099 form as well. I have been using Square to take payments over the phone, through the Virtual Payment and my sales have increase, I love the features about sending an email to request payments and reminders, the Dashboard is so friendly user that I am able to navigate anywhere with no issues, no questions, no doubts. I love the people behind it for making this process way to easy for people like me that hate complications. Thank you, Square. No one competes with you. I love you!
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Payroll or bust!
Reviewed on 28/12/2018
Square Payroll is amazing as they file my quarterly payroll taxes for me. It is very easy to log on to squareup.com and check my analytics for payroll immediately. Very user friendly! Highly recommend.
Pros
Let's face it. As a business owner, we need to have payroll. Forget writing hours on paper (and searching for it later)... Square payroll is easy to read, reports your labor cost right there for you, shows employee break times, etc. I couldn't live without it!
Cons
Quite honestly, I've used it for two and a half years, and I have nothing to complain about!
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ease to use, all in one, responsive
Reviewed on 21/12/2017
Pros
Most of my small business POS and payroll tasks can be handled with this one system.
There is a lot of flexibility to match the system to my business specific categories, product lines, items and variations.
Cons
Lack of automating conversion of information from this to quickbooks. Returns/exchanges
Library organization limitations - you put what is a priority to you at the top instead of what is a proirity to me.
Square Gift cards are too expensive to use.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for paying employees and keeping track of time and activities.
Reviewed on 7/7/2022
It's been essential to the operation of my business!
Pros
My technicians can clock in and out. Type stories. And I can easily keep track of money they are owed and taxes and things like that.
Cons
Nothing I could change about the software. It's been around long enough that they have practically perfected its use.
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
This is my first payroll experience, so I don't have anything to compare it to.
Reviewed on 6/12/2017
I enjoy the convenience of having payroll streamlined with my point of sale system.
Pros
I've been very happy with the ease of contacting a real person to answer questions, of which I've had many. I appreciate how simple and streamlined the process is, and that I don't have to file any of my own paperwork.
Cons
When I signed up, it was at the beginning of Q2, and I had to run offcycle payments for Q1. Instead of filing Q1 late on it's own, Square combined it with Q2 and filed it all together. This was an inconvenience to sort out, and caused lots of confusion. I am still waiting to find out if I have to pay an IRS penalty because of this issue. Also, when I was signing up and adding employees, the software glitched and created multiple accounts for several of my employees. There is no way to completely remove these erroneous accounts from my employees list, so at times it has been difficult to sort through to figure out which is the "real" account for each employee. I'm currently trying to figure out how to find out the YTD payments for one of my employees, and I'm having a hard time finding this information.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
easy to use system that always works the way it's supposed to
Reviewed on 6/12/2017
Pros
I really like the functionality and user friendliness. It has everything we need and I was really excited to find out that we can now do pre-tax deductions. It's the total package.
Cons
I really wish it integrated better with QuickBooks Online, but I mostly blame QBO for that. It would be nice not to have to enter a manual journal entry every pay run, but it's not so cumbersome that it makes it not worth it.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Small business owner
Reviewed on 15/6/2021
Easy to use for all small business owners
Pros
Price and easy access. Easy to install and best program for small business owners
Cons
need more time to submit payroll. Overall system is great.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We've had some issues with duplicate employees which ends up with missed assigned tokens....
Reviewed on 14/11/2017
We use Square for our POS, Marketing, Loyalty, Gift Cards, Capital so adding Payroll was a no brainer if it had the features and functionally we needed. And so far it has.
Pros
We came over for years of using Quicken Online Payroll. Square is a little more expensive, but handles more with is less work for us. Also the integration with Homebase is a plus. Now that we can actually talk to someone in Square Payroll Support is a BIG plus. We had a ongoing issue for a while and Lauren came to the rescue! We started using in Jan '17 to try for a year, and are going to stay. Square has been good about implementing new features.
Speaking of features, it would be nice to run a payroll for the iPhone dashboard app. We where able to do this with Quicken. Not a deal breaker but definitely a plus.
Cons
The only real issue is adding a New employee. One would think you would start by adding the new employee from within payroll (which I did for some time) When I signed up I didn't remember seeing any instructions on such. After much trial and error, and many support calls I think we have the correct steps down.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
The POS system is easy to use, fairly simple to set up, and does not cost that much.
Reviewed on 12/12/2017
Pros
It's ease of use. I do not have anything else to say regarding this topic, it's just easy to use and easy to teach.
Cons
The only thing I do not like about this software is that the reports for cash drawers are limited. If I want to see my totals for pay-outs throughout a month, I have to click on each individual cash drawer, which is time consuming and annoying. It makes it challenging for me to track cash transactions, especially when it is automatically synced to quickbooks. The cash drawer reports are not synced to quickbooks.