Square Payroll Reviews

Square Payroll was easy to set up, and adding new employees is a very simple and fast process. Our employees have an online portal where they can edit their direct deposit details/address/withholdings/etc.
As the administrator I'm able to import their hours from third party programs as well (currently using T-Sheets)
The deadlines to submit payroll are clearly displayed, as well as the window of time when you can cancel or edit a submitted payroll.

For our company there are multiple pay rates depending on the work (regular hourly pay, drive time, etc.) When importing from T-Sheets I have to manually go through every time entry and specify what pay rate will be applied to each shift for every employee.
It's not possible either to change how direct deposits are labeled on the employee's bank statement. Instead of having my company name listed it just shows "SQUARE PAYROLL"

We appreciated the inclusion of so many capabilities inside the Square Payroll application such as salary calculators which generate
accurate payroll rates individually or by group. This is one of many features Square Payroll offers through an easy to use front line
interface. Our team was also impressed with Square Payroll's ability to integrate with our third party operational management software
already in place. Synchronization is proven in most cases quite fluid. As Square Payroll supports mobile use on IOS and Android, access is
readily available for employees when remote.

With such an outstanding and comprehensive application , our team found Square Payroll's customer service difficult to contact
and almost as equally difficult to work with during our installation and integration phases. We are happy to report that this level
of service improved as we progressed with Square Payroll's application features. There is a rather robust and informed online forum that
is available where so many issues can be resolved thus improving client quality control levels.

I use Square for retail and appointments, so I wanted to try the payroll function. The set up was easy to do, and my employees downloaded the timecards app and didn't seem to have any problems setting it up on their end.

It says that there is a check printing function, so the first time I went to run payroll, I discovered that I needed pre-printed checks. My current provider's software prints out complete checks on check blanks that I buy online. So, I'm using the timecards function, but not the actual payroll portion. On the timecards, I still have to calculate sick pay manually. I would like my employees to be able to sign in to sick time on their own.

Let's face it. As a business owner, we need to have payroll. Forget writing hours on paper (and searching for it later)... Square payroll is easy to read, reports your labor cost right there for you, shows employee break times, etc. I couldn't live without it!

Quite honestly, I've used it for two and a half years, and I have nothing to complain about!

Employees have real-time access to their payroll reports and manage their own accounts

I have to run payroll for salaried employees every two weeks.

Most of my small business POS and payroll tasks can be handled with this one system.
There is a lot of flexibility to match the system to my business specific categories, product lines, items and variations.

Lack of automating conversion of information from this to quickbooks. Returns/exchanges
Library organization limitations - you put what is a priority to you at the top instead of what is a proirity to me.
Square Gift cards are too expensive to use.

I love how employees can set up direct deposit OR have a manual check, along with Square withholding the taxes and telling me exactly how much has to written in the check.

Very easy to manage employees, adjust hourly rate, overtime, timecards and off-cycle payments.

Wish there was a way to bulk add employee timecards. For example, if an employee works 5 days a week from home (I know of Homebase, but from a manual perspective) and the same hours every day. I currently have to submit 5 timecards, instead of one batch one.

Employees ask about seeing a breakdown of their hours inside of a pay period.

Friendly to use. Easy to maintain. Allows many options,
Like it in white, looks clean ( saw the new stand in black, didn't like it)

The stand is not practical for busy business.
We purchased two years ago and has the problem with connection all the time. Poor design. Also, the new version is very expensive and the company doesn't take the old one to give some credit in exchange.

So easy to use and train new hires; multitude of features; off-line and mobile capabilities; constant updates that improve the app

Bugs are slow to fix; very limited data and customer analysis possibilities; features are confusingly different in the dashboard and Square app; privacy protection for customers doesn't allow us to make important changes; expensive

Simple to use! Just plug it into the phone and swipe! The customers love being able to swipe any card they choose!

unable to customize receipts the way I'd like. I need to be able to customize receipts to each client I have and it does not look clean on the print out when i have to write it in the "notes" section

Affordability, ease of use and also the employee clock in/out feature. Having all the information available on-line. Being able to check the Square app and see who is clocked in and how many hours total worked.

Some features seem to have bugs? Have to play around, go out of feature and go back in for things to work correctly. Ran into a couple of issues that the help feature didn't answer and one time tech support with payroll experience wasn't available. Biggest issue is that I'm not given enough time to review and run payroll - if I don't get in by Monday night, my employees will not receive their direct deposit by Friday - and holidays are worse! Not necessarily a software issue but I believe you should know, I have used several other companies throughout the years and always had a few days to process and get checks in time.

I like the email reminders and ease-of-use. I like the price per month and being able to collect data

When looking at the graph of past payrolls I would like it to show the values more clearly not just when you hover over them period when adding a new employee I would like to do that without having to start in payroll but instead start under employees I don't think employee should be in two different places making it difficult to know which place I'm starting to do certain functions. I would also like to see time cards that don't just show each day but let me see a week or a month at a time. When I search under employee I would like to see their time cards going back that payroll and next payroll not have to click on each day and search for the employee per day

What i like about the product is that there is no month fees, it is user friendly, I can take it any where, and quick

I know this really doesn't have to direct correlation with your as Square as a company, though sometimes a slow contention to WIFI

Merchant vendor, high tech appearance, keeps track of transactions, easy to run reports, time stamp is cool but payroll needs work

Customer service takes hours to get through! I tried emailing and never heard back. The payroll screwed up my payroll twice and didn't pay my unemployment taxes!

Easy and quick. Set up is easy to follow and everything is tracked as needed for accounting. One time fee in purchasing the equipments and one flat interest rate per transaction.

Takes too long to respond back, but responsive. Always have to log into account in order to get a PIN number to call customer service and yet have to wait another day to solve problem.

Really appreciate the email reminders to run payroll. Direct deposit is great and the fact that you take care of all the taxes is a huge help!

There has been a few letters we've received from the IRS with questions about payments they've received and where they should go, but the Square team has always been responsive and helped to figure it all out.

So easy to use and incorporate especially if you are using the Square POS. Time clock, employee management, taxes, workers comp can all be handled at once. NO astronomical fees! Saves so much time on payroll processing. Love it!

There isn't anything I can think of that I do not like. I switched from a major payroll firm and never plan on leaving Square. They really are looking after the small business!

Ease of use, connection to my Square point of sale and overall great functionality. I can basically run my entire business through one place; this is something I truly enjoy.

At first I did not like the cost, however, after lots of comparison I realized how effective it was and that the overall value was extremely good. I have used another payroll solution in the past and Square is not only comparable, but it exceeded expectations.

The ability to get reminders of deadlines for payroll and to be able to see past pay stubs. I like being able to add time on a daily basis. I like the emails letting me know what is being debited out my checking account also.

I had a little trouble finding out how to switch from direct deposit to hand written check but with a quick call to customer support, they helped me figure it out. Its a really great program.

Ease of use and reliability. Once initial set up was done, I didn't need to make many changes but when I did it was easy. I like that you can use offline mode if your WiFi goes down. This is important.

Software itself has been fine. I would like to speak with someone about additional features I may need at my second location. I would like to pick up the phone and call someone but I'm not sure that is an option.

Easy to navigate, intuitive, good customer service. Communicates directly with the state and the IRS so I don't have to.

A little difficult to process payroll on a phone or iPad sometimes. The app doesn't show the full screen and I have to drag the screen around to find all the options.

very user friendly for the staff. great reports. seems to be very intuitive. like that its completly intigrated with our square

has been some bugs. for the most part it has worked well. Logging in has sometimes been a challenge for employees, but not as bad as other systems we have used.

Employees love the direct deposit option and they can access their paystubs online. I also love the new hire reporting and that state and federal filing included.

I don't like that I cannot leave an open punch from the dashboard when someone forgets to punch in. Not a big deal, just a slight inconvenience

Cloud based, access from anywhere, user friendly, lots of options, reports are awesome. The fact you can download and be in business right away.

Price. I also wish if you could do the monthly filings of sales tax since they are all registered in system.

1. Cost
2. Ease of use
3. Human support (which I've only needed a couple of times during the learning process)
4. Very intuitive and easy to use
5. I don't need a second app on my ipad for time cards... works in the same app I do everything else on that machine

I don't like that there the employee management tool is separate from the payroll manage employee function... It should all be integrated. I don't pay for the employee management because I don't need that much, BUT since I have to manage employee information from the payroll section anyway, this should really just be included (both for cost and simplicity)