SimplyBook.me Reviews

What's nice about SimplyBook.me is that you can customize which features you want.

There are nothing I 'dislike' about SimplyBook.me. I would make a couple of improvements, though: 1. We are glad there are both session confirmation and reminders, but we would really like it if we could schedule a reminder around 1000 days from the date of training. This might sound like a long time, but the certifications we offer are good for 3 years and 1000 days would still give them a couple of months to schedule their recertification training. 2. It would be nice if the 'unlimited' tier of add-ons wasn't so much more than the tier that gives you 8 add-ons. At most, I would like one or two more, but it's not worth such a huge jump in price. 3. We really like the idea that email can come from our business email address, but at the moment, it's just not working for us because the SMTP settings just aren't being accepted.

I love how easy it is to get started setting up and using this platform for my clients.

It could use a few more functions but for the price it's hard to beat.

The Booking site is very difficult to navigate. My clients shouldn’t have to pay for the add ons if they are paying for the deposit. I’ve had a very hard time with using all of the custom features to market my business. The text option doesn’t work to send out notifications to clients. I was told you had to have an android to create an app when most people have iPhones. Sending out notifications to my clients needs to fixed soon.

The extra amount my clients have to pay when they’re paying a deposit and selecting and add-on.

It’s pretty accurate and I am able to book clients worldwide

There are a lot of features and to change address i have to cancel my subscription and redo

it was easy to install and input information

being able to change time slots daily if you are working late

Very easy to use (once you get a hang of it) and client facing time zones so there is no confusion with scheduling time.

I would like to be able to block out time without marking the business as closed for that particular day. Would also like the calendar sync to pick up items place directly in my Google calendar and block out time in SimplyBook.me.

It was easy to setup a service and calendar. It seemed like the integrations were also easy to manage.

It was not clear that each choice of integration was extra cost. Once the trial ended, I was on the ultra plan with only 6 or 7 choices from the basic. Difficult to strip down to basic. Website was challenging to customize.

cost, it is more affordable than other priducts and the live tech support is the best!

inability to combinethe inability to use custom features client rescheduling with approve booking. this is the only platform that does not have this function, all others do!

If you need a simple, no-nonsense booking tool this is it. I love that i can keep it free for now until I have the business to upgrade.

I wish the free version had HIPAA and text reminders, a girl can dream.

The customization aspect of everything. Although setup can be confusing, once you get past that, being able to customize it is very beneficial.

Customer Service. We were in need of specific help regarding the email platform before we switched to google and they were not very helpful. Plus, it's only through chat unless you pay for help which as a loyal client, I believe should be complimentary when needed.

I still feel like there are even great opportunities for a better end-user experience and have made some suggestions without further movement.

Their customer service is fast and polite. Their app is easy and simple to use. Their widget is easy to implement to a website. I can cancel, reschedule and book appointments fast and easily through the app. Its affordable. It syncs to my calendar. Its highly
Customizable without being overwhelming and theyre constantly improving the app.

Clients like the website version better than the mobile version. I dont like that the mobile version is annoying about logging you out so easily.

SimplyBook was the only system we could find that allowed us to overlap bookings by a specific time.

I don't like how complicated it is to make changes. This system was clearly designed for another industry, so we've had to make it work, and it isn't always intuitive as a user how to go about making specific changes.

I love the free website and online scheduling.

It glitches and needs to bre refreshed frequently. No option to put notes on a client. Only on appointment. I would like to put a pets name on file as well as their owner. Notes for the client would suffice. I haven't been able to figure out how to add text reminders.
I wish there were more useful options for enabling more add ons for the 300. I upgraded to 300 just to allow one more add on. It paid for itself with that but I would like to add more and cannot justify paying more.

I like the ease of scheduling for my clients and I can customize how I would like

Took me a little bit to get it set on opening hours and available hours. I'm available all day, but only take appt at specific times.

I love how easy it is to use and book. Clients love that in their appointment reminders there is the ability to reschedule, so they don't have to call me!

The automatic renewal takes a couple days to hit the account, and in those days features are turned off so clients don't get their reminders

The best thing we love about Simplebook.me is that once the site is setup, our customers can book any time they wish without a lot of follow up. It is essentially handsoff and we get notifications each time there is a reservation

I wish there was more customization that would allow different service locations book multiple services at a time, while automatically blocking off certain services

It allowed to offer specific time slots instead of allowing the customer to choose their own time.
Very easy for my customers to book and pay without any communication.

The features are a little tough to figure out, they aren’t explained very well, so you have to do trial and error to figure them out

The integration of additional elements that support overall customer experience.

The lack of tutorials to teach how to use all of the elements

Features are most useful and effective for a company of virtual assistants

SimplyBook.me must reconsider pricing model. It sits at high-end of software subscriptions.

Overall platform provide components that are needed, simplistic design

does not provide ease of use and the platform editing is not the easiest to use, the features you actually need require more money but the next package does not make sense for the size of the business. Get little to no traction on the site

Easy to use for staff members and clients. Keeps my schedule organized when my days are busy.

Price. One user using it, $50 for it can be on the pricer side.

It’s easy enough to use but it’s basically just booking

Wanted more functionality but it does bookings well