Connecteam Reviews

Good it working for us and we have been using Connectteam for 3 years now if not more.

Very positive overall experience. We've been using Connecteam for years as a timeclock, information database, and communication.

Short time used, but overall good. Marketing team is very pushy.

Excellent! We can't believe how we managed before.

Positive, light - I mean that CT does not burden the user with too much info and was easy from day one - however there is so much below the surface that we have not yet fully explored the available features. We initially intended using CT as just a Site Attendance App but it soon became apparent that is would be a whole lot more.

We were looking for an alternative to another HR software that had less functions; we wanted checklists, forms, document storage, and scheduling all in the same place. Connectteam does it all, and everything can be set up and edited exactly how you want it. If there are any features that aren't working, or things that you feel are missing the customer support team is genuinely really helpful and has always dealt with any issues I've run into. Couldn't recommend it enough to be honest!

Overall has been amazing, creates way less work for us.

Connecteam is a great addition to our business and day to day operations. There are many features we have chosen not to utilize but I can see if being a great asset for other businesses. We mainly use the platform for communication, scheduling and reporting.

Connecteam is a great platform for our company. We operate multiple venues and things like being able to see who is clocked in is vital for us. Connecteam is easy to use, and provides multiple uses for our company, simplifying our workflow. It makes my job easier, as there is less bouncing around to different software.

We ditched Jobber for Connecteam, and I've realized they had some features that were really helpful for our commercial cleaning business (and lacked many as well which prompted the switch).

For instance, the separate client files that Jobber had, that kept all of the client’s data, activity, and history in was really great for our line of work.

It would be nice to allow the ability for our team to clock into a job AFTER it's scheduled end time because our cleaners typically do not have a firm start time for their job sites, as long as they get them done that evening, so sometimes they start after the "scheduled" start times or do them in a different order. However, they still need a scheduled window of time showing them how long the job site should take, and also for me to know the scheduled time versus the actual work time.

Also, Jobber had the ability to leave notes that stay attached to a recurring job as a clear history of activity and everything that has been noted for that client job SITE, rather than just a shift. It was super helpful. Recurring jobs kept all notes that were added to any shift so that they were visible at any point in the future during a different shift.

Also, Jobber's ability to start and stop job timers for each job and still have the time clock running in the background allowed them to stay clocked in as they went between job sites, but clearly demarcated their time spent at each job site from their time spent traveling between sites. If the Connecteam 'Check-In' and 'Complete' features could be used within a Time Clock and we could add them to each job site, and it demarcated the time clock to distinguish time spent at each site, I believe that could solve this.

I think Celebrations should stay on the feed even after they end.

I think admins should be able to see 'Work Contacts' in the Directory from the app even if other users cannot.

It would be cool to be able to add 'Forms' to an onboarding pack, because you could convert certain paperwork into a form rather than filling out/scanning/uploading a PDF.

Collaborative Forms (checklists) so that multiple users can fill out the same form if they’re doing tasks at the same job site.

Printable Forms, both blank and completed.

It would be cool if you could add/insert/attach a Form within a Form. Example, our 'Job Site Inspection' form could have an attachment/shortcut to our 'Supply Request' form right in it. So when someone does a site inspection they could also note supplies needed in a way that it would funnel to the correct spot = supply requests, rather than having to fill out 2 separate forms, and also so the admin doesn't have to check 2 different forms for supplies needed (ie. ‘Job Site Inspections’ and ‘Supply Requests’).

The 'Events' could be enhanced to be similar to Calendly, where you can invite people who are NOT users to an event, and set MULTIPLE email AND text reminders in the days and hours leading up to an event. That would be amazing for our hiring funnel!

Conditional 'Tasks' would be cool.

Also, a MONTHLY Job Schedule view that toggled on for an "expanded view" so you could see everything scheduled in each day without needing to expand each condensed day separately. Currently the monthly view only shows you 3 shifts per day and you need to expand EACH DAY individually in order to see the full daily schedule. ALSO- to toggle on a MONTHLY view that only shows each job SITE scheduled rather than each user scheduled. It could show every user assigned to that job site up in the corner of the shift or something, instead of having 3 users showing up in 3 different spots on the daily schedule when they're all going to the same job site at the same time. Basically a job site view option and a user view option within the monthly view option.

I think it would be nice when a user receives a 'Request for Replacement' for a shift, they would keep being notified about the request until they accept it or reject it.

Also- if the geofences could be smaller, and be able to customize the shape around each job site/building. PLUS- AUTO CLOCK IN AND OUT GEOFENCING would be AMAZING!

Please know that these are not criticisms, rather ideas for improvement. I am thrilled overall with the switch from Jobber and think you offer a TON a value! Much appreciated, thanks, and well done.

Having used it for a few years now after working in many other customer systems this one has proven to be the best overall in my humble opinion.

Our overall experience has been great, we get what we need out of Connecteam.

It is a good alternative to WhatsApp, especially given the GDPR data protection laws around contacting employees within working and non-working hours. You can customize the look by adding you company logo, you can divide users into intuitive groups (e.g. by shop location) and assign managers etc. Some features need to be worked on, like glitching of the app on mobile device, especially the issue with chat not loading (but the main feed loading well).

Over all the system is great. The colours and separation of the groups helps to see what's happening at a quick glance.
At times it can be frustrating to see things change, when you get used to doing something one way and then the system updates it can take some time to get used to the new way.

Although I have not had to call customer service for anything I can tell they would help any way they can and have heard excellent things from my team. Personally for the app it just makes my life so much easier and my time clock a breeze. I love how I can see how many hours of vacation I have and I can easily check when I have used them.

been really good, I'd recommend it to anyone with a team to coordinate!

WE have been users for over two years and the product is reliable and works very well for our staff to do scheduling, communication and time keeping.

They are pretty good. Slow to push out some features or even state they aren't including certain features in their roadmap.

Really great. Their product is not designed for my use case but it's so customizable that I am able to make it work really well for what I need.

Very good so far. We’ve been using Connecteam for about a year now and I’m very happy with the investment. We use many of the tools from the scheduler and timesheets (which export directly into Gusto) to celebration’s and rewards. That platform makes our organization more professional.

Amazing tool for our small business. Game changer!

Honestly, the best part has been being able to get help from staff, even if the question seems silly. We've had a great time with the app, even if only 2/3 of the staff use it regularly. We love the user friendly concept as we have staff who are technology challenged who have been able to navigate the app.

Overall it is positive. We utilize many functions on the system and any time I have needed assistance, everyone has been extremely helpful. The amount of functions is also great and they are adding more all the time.

It has made my job as an HR easier, faster, and more efficient. You just need to have patience and explore Connecteam because it can be overwhelming at first but it will be very helpful once you've mastered it and know how to utilize its maximum capacity. Thank you so much Connecteam, every HR's Best Friend.

Excellent. Tremendous support. Forward thinking by constantly developing new features.