--- description: Learn how xMatters can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: xMatters Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Website Monitoring Software](/directory/113/website-monitoring/software) > [xMatters](/software/105573/xmatters) # xMatters Canonical: https://www.getapp.ie/software/105573/xmatters Page: 1 / 7\ Next: [Next page](https://www.getapp.ie/software/105573/xmatters?page=2) > xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. > > Verdict: Rated **4.6/5** by 141 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of xMatters xMatters functions fully on mobile and tablet devices, allowing users to manage incidents on the move. xMatters offers effective two-way communications in an enterprise, automating and targeting communication to ensure a timely resolution to any business process or issue. Users have access to xMatter’s drag-and-drop interaction designer, enabling users to create and customize interactions for any business scenario. xMatters can direct messages to the right people using information from on-call schedules and skill sets, making sure the correct resolution team is engaged. xMatters sends targeted notifications and alerts to ensure that users receive only relevant notifications, avoiding bombardment of irrelevant information. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 141 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Everbridge - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$9.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: IT Management Pricing: Free: $0 per user / month Starter: $9 per user / month Base: $39 per user / month Advanced: Contact Us --------------------------------------------------- Business Continuity Management Pricing: Free: $0 per user / month Starter: $9 per user / year Base: $12.48 per user / year Advanced: $15.96 per user / year - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Traditional Chinese - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Ireland, Japan, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Audit Management - Chat/Messaging - Collaboration Tools - Compliance Management - Customisable Templates - Customizable Fields - Dashboard - Dashboard Creation - Data Import/Export - Disaster Recovery - Drag & Drop - Email Alerts - Event Logs ## Integrations (32 total) - AppDynamics - BigPanda - Cherwell Service Management - Confluence - Cove Data Protection - Fusion - Google Maps - JIRA Service Management - Jira - Kaseya BMS - Kaseya VSA - Loggly - Logz.io - ManageEngine ServiceDesk Plus - Nagios XI ... and 17 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Website Monitoring Software](https://www.getapp.ie/directory/113/website-monitoring/software) ## Related Categories - [Website Monitoring Software](https://www.getapp.ie/directory/113/website-monitoring/software) - [Information Technology Service Management (ITSM) Tools](https://www.getapp.ie/directory/292/it-service-management-itsm/software) - [IT Management Software](https://www.getapp.ie/directory/771/it-management/software) - [Incident Management Software](https://www.getapp.ie/directory/1415/incident-management/software) ## Alternatives 1. [NinjaOne](https://www.getapp.ie/software/108129/ninjarmm) — 4.7/5 (282 reviews) 2. [ManageEngine Applications Manager](https://www.getapp.ie/software/101853/manageengine-applications-manager) — 4.6/5 (255 reviews) 3. [ManageEngine Endpoint Central](https://www.getapp.ie/software/103857/manageengine-desktop-central) — 4.6/5 (1485 reviews) 4. [Iru](https://www.getapp.ie/software/130527/kandji) — 4.9/5 (477 reviews) 5. [Pulseway](https://www.getapp.ie/software/101507/pulseway) — 4.7/5 (310 reviews) ## Reviews ### "Bridge Call process has been the major impoact" — 4.0/5 > **Cliff** | *10 January 2017* | Retail | Recommendation rating: 9.0/10 > > **Pros**: For bridge calls, the ability to efficiently gather individuals that are needed in order to resolve situations in a timely manner. > > **Cons**: Still, more potential that could be added or built. However, xMatters is always taking suggestions and adding more features as time moves along. > > Prior to gaining xMatters for bridge call processes, trying to get team(s) on a call manually was a very tedious process. Whether it was sending out a generic "high priority" email with bridge call details and hoping teams would get on, to trying to use a manual on-call list to contact users directly to join a bridge, the biggest improvement in the process has been xMatters ability to target groups and on-call users and get them on the call in an improved timely manner. There are small improvements that could be added to the process, which has been suggested to xMatters teams and development. It takes a time to build and implement such features, but we are hoping certain features will be improved upon or added in the later future\! I do know there are other integrations which are available which we have not even touched on yet. As we continue the process and get integrations built and working in the later future, we do see the possibility of xMatters being even more powerful than we currently see. ----- ### "Excellent tool for incident crisis management" — 5.0/5 > **Soon Kit** | *5 April 2024* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Realtime message broadcast for incident crisis management > > **Cons**: License Cost is high. charge by message sent > > Very productive, easy to use, no lags, 24/7 operational ----- ### "Room for improvement" — 3.0/5 > **Glenda** | *28 January 2017* | Medical Devices | Recommendation rating: 5.0/10 > > **Pros**: Sending a message is easy. > > **Cons**: The text to voice is sometimes unclear, and have to give the teams instructions. > > At KARL STORZ it confounds us that we are not able to send notifications to entire organization without jamming the switchboards. There are also functionalities that need to be enhanced to give my team the ability to fully use the system, i.e., with a dynamic recipient list only the first ten names can be seen, not able to scroll through the others. This showed up when a common name was request and there was more than 10 of them and there was not way to confirm the correct one was included. ----- ### "Awesome Tool for notification" — 4.0/5 > **Arunkumar** | *11 January 2017* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Easy to use. Notification triggered on time Creating widgets is very simple and easy to learn. > > **Cons**: Only negative thing I noticed is there is no proper way of reporting things. For eg: if I need to pull a list of all on call person for a group or supervisors its tough as we have more than 800 groups. the reports need to be improvised and allow end users to select the fields which they want in the report and few other options. > > We use xmatters in our account to notify end users when critical tickets are raised and it has been very helpful. The tool works flawless, specifically after we moved to cloud. Love the design of the tool which is very easy to use. Only negative thing I noticed is there is no proper way of reporting things. For eg: if I need to pull a list of all on call person for a group or supervisors it's tough as we have more than 800 groups. The reports need to be improvised and allow end users to select the fields which they want in the report and few other options. ----- ### "Get the right Support personnel involved, Right Now\!" — 4.0/5 > **Dave** | *11 January 2017* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Enables my team to get out of the manual notification processes when issues arise. Anyone in the IT Organization can initiate notifications for support. > > **Cons**: Upgrades can be a bit tricky since the product does get cutomized for your personal needs. > > Our Company utilizes 2 integrations with xMatters. Control-M which not only allows on-call personnel to perform first level support from anywhere via the mobile app and direct interaction with Control-M to gater Output and take actions directly with Control-M. We also utilize an integration with Service-Now incident reporting to get the needed support quickly for other IT problems outside of our batch processing enviroments. xMatters enables the right personnel to get involved quickly and also provides direct accountability which our managemnt teams appreciate. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.ie/software/105573/xmatters?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/105573/xmatters) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data