CAKE POS Reviews

The price is the most attractive feature, as well as the ease of use. The flexible and affordable monthly payments are nice too.

Can't use terminal when someone is using the manager functions on other terminal. There are some short delays in running reports at times.

Compared to the other POS systems I have used over the years, this is by far, the most user friendly POS system I have used! I love the mobile access, which allows me to view & edit timesheets & menu from home

The cord for the card reader isn't as tight & secure as it should be, so the card reader disconnects

We went thru a total of 7 product demos before selecting CAKE. Hands down was the most inclusive and best reporting features for our Bar / Restaurant / Bowling Alley. The couple times I have had questions, I've had great support and resolution very quickly. I'm not a tech person, and this was a super easy install and implementation for me to do with the rep over the phone. My menu build was very quick and the questions I have had since original upload have been answered quickly.

The only issue I have had is occasionally something will disappear that I know I have added as a modifier. Unsure if its a glitch, but it's been so minor that we haven't been inconvenienced at all.

We love that each employee can easily enter and track orders, as well as clock in & out! That coupled with the awesome real-time reports available make this an unbeatable product!

We have a small frustration with how the POS screen aligns the option buttons in ordering windows. It takes us a few minutes to adjust after we change menu items, but is not a big issue.

Ease of use, ease of configuration, affordable

Back office / admin settings get a bit complicated and some are configured on POS and some through Admin Portal - I wish they were all in the same place!

Simple and covers all the bases. Cake has actually impressed customers! How often does a customer look at a cash register and think it's cool? Well, cake has, especially 4 years ago before everyone had an iPad. But we still get comments.

Can't put my logo on the receipts, would love to be able to shop for my own credit processing. I know that's not going to happen. But my logo on a receipt should be able to.

user friendly and easy to use/program. pulling up reports anywhere anytime is nice, to bad they do not stand by their equipment, and have no loyalty to their long term customers.

Horrible customer service, junk equipment. I am placing my order for a new P.O.S. with square today after 4 years with Cake. they sell you faulty equipment and then over inflate the price on the replacement equipment. stay awayy!!!! I wish I did. $250 for a replacement router that connects the P.O.S. with the ipads, dead after 2 years, while paying monthly subscription fees per tablet too. what a Joke.

We were using an older text driven system before that ran on an older OS on XP and we needed something that was Windows-oriented, vendor supported, and took support off of management's hands and handed it over to the people who are actually on the floor doing the work. Frankly the old system also broke a lot, and we needed something more technologically advanced. CAKE has been fantastic. Developing and managing the menu has been surprisingly easy, like the easiest thing I've ever done. Working with the categories and modifiers was just a piece of cake. All of the people working here love it. They came off a system they were already used to, and the conversion was completely painless and extremely fast. When we went from tickets to our old system it was a 6 month nightmare, it just took forever, and I was concerned switching to CAKE would be the same, but it was instant. The system was so intuitive, it's been really nice. It operates exactly how you think it should work, which is probably why staff took to it so readily. The way you can purchase it was also a huge factor for a small independent company like ours, so you can do a small down payment instead of a big cash outlay. It just works for us.

An ad-hoc reporting capability would be nice. The existing reports are substantial and you can download them into excel, but I would like to be able to create my own.

Conversation Summary/Sample Review:
Before we started with CAKE, everything was done by hand so we had to write stuff down which posed a challenge because now you had to know what went on everything and how much things were to charge for extra. There was also no way for us to track anything, really. Now we can track sales of items in general as well as hourly, and there is even an option to track by 15-minute period, which is even greater. Changing the menu is easy and I don't have to have meetings to tell people about new prices and things, I just give a heads up and then it just shows up on the machine. Customization is super easy, so even if the customer wants something we don't have in there it's super easy to enter. And then my favorite part is that I can have different printers that send information where it needs to go, so I can send the fryer exactly what they need and the grill what they need which has helped us out a lot. Instead of looking at an order with a ton of information that makes it hard to see what needs to be done, each person can see exactly what they need to do for their part and then have it come together with better accuracy.

It would be great if customers could order online and pay with PayPal. An app for remote access to the system would be amazing.

The 24 hour customer service. Your representatives like [sensitive content hidden]
, go the extra mile to help with any problems that occur. This gives me peace of mind and helps me deal with other issues.

Things seem to change in the menu when I have not changed them.

I liked the system because it had a customer facing screen. I also didn't want to buy my own POS system so I could get updates from the software holder instead of getting stuck with outdated software. I like how they do send us updates and try to improve the system, constantly trying to make it better. I do everything remotely so there are a lot of new features that help with that too. I can pull reports quarterly and sales reports, look at tips and do all the payroll without a different system. Everything can be forwarded directly to my CPA. Even though there are things to improve on, I do recommend the system and like it a lot. I was very careful to pick the right one for the flow of the business, it feels right and after 2 years using it, it still feels great.

More frequent updates to remote manage since I usually work off site. Already does a good job, but lets keep the updates coming. I want to able to edit employee incorrect login times since I am always getting a text from an employee to help them fix it and be able to make discount changes remotely as well.

Let me start out and state, I LOVE the hardware. I hate those POS systems that you have to flop around or twist for the customer. This hardware looks professional and works well. Our customers like it to as I sanitize after every transaction and they can see what I am doing. For the most part the software runs well.

I don't like that I cannot access numbers that are not within 120 days. That is a pain as I like to compare figures and also need data from earlier in the year. I hate that. Also the note system should be better and should allow you to add info whenever you need to ... sometimes that is after the transaction and i have to resort to handwritten notes. not fun.

When we switched from our old POS to CAKE, we were looking for something faster and easier which is exactly what we got. Our old system had a server and all the data made it super slow. We like having the ipads that take orders faster right at the table. It's a lot easier to update the menu or make changes and I can actually change it from my computer so I don't even have to be in the restaurant. I can do it from home the night before and it'll be ready the next day. I also look at sales reports and employee hours from home a lot too. There's not a lot of user error, and it makes things in general a lot smoother.

the connection with iPad has to refresh often , that means the waitress has to check iPad before going to tables i am not sure is because the system or our connection is very poor.

CAKE was our first POS for this location. As far as changing menu items or modifiers or printers it's super easy, hands down way easier than any other program I've used. It's also very easy from a user standpoint for staff members to ring things in and find items. Because it's not overly complicated and just very straightforward it was super easy to get the restaurant up and running when we started out. I use the sales reports and also the time and attendance reports for payroll. It's very convenient to have it as well as remote access. We're also able to see if people delete things prior to payment or after being sent to the kitchen to be made, so we were actually able to catch an employee stealing with that information. Overall I think it's great. If you're thinking about trying it I say go for it. The fees are reasonable, it's nice to have credit card processing straight through it, and when we batch out at the end of the month, we can log in and see easily what the fees were and what we received. I'm very happy with it and would definitely recommend it.

I honestly do not have anything negative to say. However, adding a stylus to the signature pad would be helpful for guests less savvy with tablets.

As the owner I like the analytics and reporting. Easy to find and easy to understand. Everything I need to help make educated business decisions. As for the employees using Cake everyday, very user friendly and they love it!

Occasionally there are random little silly things that come up but there is literally nothing that we don't like about the system.

My restaurant has been open for 4 years. We started with CAKE POS, and have no plans of switching anytime soon! Never had any issues with the hardware, still using the same touchscreen units. Software has been great, never crashes or loses data or info etc. Very user friendly, straightforward. I have personally programmed our menus and modifiers. We use order pads, just the same as base POS, no learning curve there. We added Guest Manager last year, that has been a great addition. CAKE is constantly updating the software, trying to make it better and more beneficial for their customers. Customer Service has always been Fantastic any and every time I have called with any questions, concerns or issues. I recently had a great experience with [SENSITIVE CONTENT HIDDEN]. Definitely recommend CAKE!

Honestly I can't really think of anything glaring. At times we were like "why can't we split a single food item between two guest." But customer service always offered a solution, even temporary, while developers were working on updates for small complaints like that from customers.