Justworks

4.7 (193)
Payroll, benefits, HR, and compliance all in one place.

Overall rating

4.7 /5
(193)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.8/5
Customer Support
4.7/5

97%
recommended this app
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193 Reviews

Anna Ruth
Overall rating
  • Industry: Public Relations & Communications
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Switched from Trinet, and never looking back

Reviewed on 10/10/2018

Overall, it's benefitted employee engagement, increased efficiency and decreased costs. Basically, Justworks does what every HR software vendor claims to do, but very very few ever achieve.

Pros

The software UI/UX is lightyears ahead of stodgy, archaic software like Trinet. It's also modern and sleek, which makes my employees just feel good and more confident in using the system. It's so much easier to navigate and offers valuable, yet simple, features that amazingly - clunky systems like Trinet can't manage to code into their dashboards. For example, Justworks lets us direct deposit pay to contractors via the software (with Trinet we had to use a separate processing system like PayPal to pay contractors). It also includes a cool company calendar that employees can login to view upcoming holidays, paydays, etc. Finally, it makes requesting PTO seamless and actually fun for the end user. On top of it all - Justworks offers us cheaper insurance plans (which benefit's my team's pocket books) and is a fraction of the overall monthly fee.

Cons

It's really hard for me to find a con. The only one I can say is that they don't offer white-glove, concierge services to answer more "complex" HR questions. I've heard Justworks might be adding a professional services team to resolve this.

Allison
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Justworks is a big time saver

Reviewed on 27/9/2019

Justworks has been a huge time saver for us. Onboarding and terminations are so much easier, payroll essentially runs itself, but perhaps the biggest perk is the great, affordable benefits we now have access to. In the end, even with the JW annual fees, we've saved a lot of money, and provided really great benefits to our employees.

Pros

The ease of onboarding has saved me countless hours.

Cons

I wish the PTO visibility was a bit easier for employees.

Alternatives Considered

ADP TotalSource

Reasons for Choosing Justworks

100% because of the cost of health benefits.

Switched From

RUN Powered by ADP

Reasons for Switching to Justworks

Cost savings, mostly. Our sales rep Sanoop at Justworks was also really helpful and made things easy.
Wes
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Tax Mishap

Reviewed on 4/2/2020

Initially I had a great experience, until I ran into this tax and address issue. Since then its been below average and I'm not sure I would choose to use the software again if given the option.

Pros

Seemed easy to use and easy to change your information for tax and payroll purposes.

Cons

1) Customer Support-after informing the Justworks team that I attempted to change my address to a new state, they denied that I did and said that there was no proof that I attempted to do so. Because of this, they continued to take out the wrong state income tax for nearly 5 months and I wound up owing a great deal of money because of the mistake. I offered to have them meet me in the middle with a credit to alleviate the situation and they refused. Overall, horrible experience and a true lack of understanding and compassion for a customer.

Zach
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Justworks Review

Reviewed on 29/7/2020

Pros

It is very easy to use. I'd say it is perfect for our company with a size of 30 employees because we don't need all the big features that other PEO's offer.

Cons

I don't have any complaints about the software!

Alternatives Considered

TriNet

Reasons for Choosing Justworks

Cost of ADP TotalSource was a lot and we didn't need all the features they have to offer.

Switched From

ADP TotalSource

Reasons for Switching to Justworks

We chose Justworks over TriNet due to the cost and features in Justworks. TriNet has a lot of features that we wouldn't use and the cost was far greater than Justworks.
Daryn
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It Just Works for our employees

Reviewed on 22/1/2021

We love it. It is inexpensive and provides amazing value to our company as an HR database and for running payroll.

Pros

I really do enjoy how easy it is to navigate everywhere! Honestly, the customer support is out of this world too! Anytime I have a question, I can hop on their Slack channel and get help. Also, the platform is super easy for us to onboard new employees and keep everything up to date for payroll.

Cons

There isn't much to dislike about JustWorks in my experience. I could see the lack of in-depth docs being an issue, but when getting answers to questions is as easy as a Slack message it's hard to be upset.

Alternatives Considered

RUN Powered by ADP

Reasons for Choosing Justworks

Justworks offered better benefits for our small company.

Switched From

Gusto

Reasons for Switching to Justworks

ADP was too expensive and didn't offer everything we wanted.
Brian
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Must for growing Start Ups

Reviewed on 29/7/2020

The platform is an amazing plug in play architecture that allows us to focus on building a business and not spending time on cumbersome administrative processes.

Pros

Ease of use , functionality and the added value of payment services

Cons

Would really like document repository capacity or employee files

Alternatives Considered

TriNet

Reasons for Choosing Justworks

Tracking. Reporting and needed a PEO partner

Reasons for Switching to Justworks

Ease of use, pricing, payment services
Jamie
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Justworks is fantastic!

Reviewed on 29/7/2020

Pros

I love how user friendly the Justworks platform is and the added value that we get through all of the Justworks partnerships. The customer service is phenomenal, and I truly feel like my representative is part of my team.

Cons

I really can't think of something I would change.

April
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I never thought I'd love a PEO

Reviewed on 27/2/2020

I love Justworks. We've used both PayChex and ADP in the past and have had horrible experiences. The switch to Justworks has been amazing. It's made my day-to-day work so much more streamlined and less stressful

Pros

The platform is easy to use and user friendly. The customer service has been absolutely phenomenal!

Cons

Reporting could be improved, but I know that this is something they're constantly working on.

Juliette
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Justworks leads the PEO market

Reviewed on 27/2/2020

If you get a good account manager you are all set. But that's key.

Pros

This is The Most User-Friendly software for my employees to experience

Cons

There are still some features that aren't well thought out, such as tracking and paying hourly employee time, problematic birthday features, and details like that.

Sara
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to navigate, even easier to understand

Reviewed on 28/1/2022

Justworks is just that good. It is easy to navigate and understand. I never fall behind on deadlines or lose important information. It's all in Justworks when I need it.

Pros

I like that all of my payroll information is easily accessible with an intuitive user-interface. For example, the platform reminds me when certain items are due such as healthcare insurance enrollment and W-2 tax information. It also notifies me of any status changes like salary increases, promotions, and the like. The software is also secure since it requires two factor authentication every time I login.

Cons

It can take a while for changes to be reflected in the platform. For example, I would recommend adding new employees a few days before their start time to ensure that Justworks recognizes them when they login for the first time, without delay.

Coleen
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wonderful tool for our small business.

Reviewed on 1/7/2019

The set up process was very smooth and the customer support is excellent.

Pros

It is very user friendly. Easy to use, easy to maneuver as an administrator and user.

Cons

Nothing I have found yet......it all works very well.

Alternatives Considered

ADP TotalSource

Reasons for Choosing Justworks

Wanted one stop shopping for payroll and benefits with an easy user experience.

Switched From

RUN Powered by ADP

Reasons for Switching to Justworks

Had heard some negative feedback from some colleagues with regards to ADP.
Magda
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Decision We Ever Made

Reviewed on 29/7/2020

My experience with Justworks has been top notch. I keep getting calls from competitors (ADP) to switch and I keep telling them that I am very happy and don't want to switch.

Pros

Very easy to use and if I don't know how to do something, I get support immediately.

Cons

I cannot think of any part of the Justworks software that I don't like. Maybe the report writing could be better?

Alternatives Considered

ADP TotalSource

Reasons for Switching to Justworks

ADP did not have such a robust program at the time that we were looking.
Rids
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Justworks is simple, easy to use, perfect price point and their support is just stellar - 7...

Reviewed on 29/7/2020

The benefits packages offered by them are fantastic - especially for a small business like ours. BTW - I love their team - from the sales person I talked to initially to everyone else. Also every single time - and I mean every single time - I have had to contact them for support on any subject - payroll, PPP, benefits, etc - the agent I communicate with knew everything there was to know about how to help me and got the problems addressed without any fuss. They go over and above to make sure things are taken care of properly.
Did I say "I love their team" ?

Pros

The platform is super simple to use, Justworks has thought of all the common things someone managing HR would need to do and made the features available in a logical fashion. The worflows to setup new employees, or setup payments, etc are super intuitive with the right "help" easily accesible right next to the field you might have a question about.

Cons

I haven't thought of anything I have missed in the software. Maybe we are a small organization and don't have complicated scenarios to address.

Irina
Overall rating
  • Industry: Investment Banking
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Justworks Platform

Reviewed on 8/11/2019

The breakdown of all fees and taxes is very transparent in the system which allows me to produce accurate reports for the management with minimal effort.
Great customer service allows to solve issues and get my questions answered without any wait time.

Pros

The software is very easy to use, the screens are very intuitive and user-friendly. The information presented in a very clean and efficient form, screens are easy to navigate and understand.
The platform offers a variety of services from payroll management, payroll compliance, training, HR tools, and benefit coverage at a very competitive price.

Cons

There are some reporting that has not been fully developed yet. It is definitely not a show stopper but a very nice and convent feature to have. Since I am a system administrator and act as a VP of Finance for the company I work for, collecting data for reporting purposes is not readily available and requires massaging data.

Karen
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

JustWorks is amazing!!!

Reviewed on 11/9/2020

Our former payroll/benefits system was clunky, extremely manual, hard to use, and the customer serviced wasn't amazing. JustWorks literally has made our lives so much easier.

Pros

- The overall ease of use is just amazing. You can tell it was built by someone that was focused on the user experience! It's easy to use for admins and employees.
- Enrolling and viewing benefits is so clear and easy. Again, same theme, easy to understand and easy to use!
- Customer service!!! The slack channel is amazing. Everyone I've ever talked to is incredibly helpful and knowledgeable! Our account manager is also incredible. Being able to have your questions answered in minutes vs days is the best thing and it's made our lives so much easier.
- The payroll process is so simple it's almost hard to believe. Everything is automated so your payroll people don't have to spend hours redoing the same process every other week.
- Onboarding process for new hires is amazing!! It's so easy and makes it a simple process for the new hire and the employer.

Cons

It doesn't integrate with our 401(k) but we use a smaller company for our 401(k) and it's so easy to set it up a manual deduction. Not really a con in my opinion.

Gini
Overall rating
  • Industry: Consumer Electronics
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Justworks is THE BEST!

Reviewed on 7/11/2019

Love love love Justworks! Their customer service is superb... every single person I’ve dealt with at their company has been professional, knowledgeable and so helpful!

Pros

We love Justworks! After working with a few other PEO’s, we can confidently say that Justworks is the best around! Their software is user friendly and simple and their customer service is top notch!

Cons

The only improvement I’d love is some sorta of notifications for calendar events- ie. Admins or managers get emails prior to a team members birthday, team anniversary, pto.

Rachael
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Worth its weight in gold!

Reviewed on 27/9/2019

We switched to Justworks from a traditional payroll provider and have loved the experience. Justworks makes it easy to onboard employees all over the US and has exceptional customer service to help with any and all compliance and payroll questions. I get sales calls all the time from other PEOs and ignore every single one; we have no reason to leave and we're so glad we've made the switch!

Pros

Easy to use, the account reps are extremely quick to reply and helpful. There's always a real human a click of a button or a phone call away to answer questions. They've simplified our operations and made it much easier to manage a widely distributed remote team.

Cons

I'd love for the search function to be a little stronger—we have a ton of vendors and there's no way to search for them currently. It would also be great if this software had an org chart builder!

Nicky
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing support and knowledge

Reviewed on 29/7/2020

Honestly, Justworks saves us so much time with benefits and payroll overall. If there are compliance questions, we can go to their portal or ping their customer team.

Pros

Justworks is incredibly easy to use and manage payroll and benefits. They are constantly evolving and rolling out more benefits to their customers. In addition, their customer support is some of the best I've experienced. They always work with you to find a solution

Cons

Our only complaint is working with rolling start dates and benefits. However, their team was able to help us find a workaround and work with us on those issues.

Coralie
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It's in the name. It Just Works.

Reviewed on 27/2/2020

It has solved many issues we would have otherwise run into like all payments, headcount reports, tax docs, contact info.

Pros

Super sue friendly. On demand customer service via slack or phone call. Always helpful. Excellent product, easy for admins to help their staff.

Cons

More flexibility for benefits for partime and contractors. With the rise of remote and freelance work, it would be great to be able to offer benefit packages whatever those may be as options for companies who employe many freelancers.

Darby
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Justworks Makes our Small Company Feel Large

Reviewed on 27/2/2020

Pros

By using Justworks, we have gotten access to more affordable services for our team members, including health insurance which is very difficult for a small company to provide. The software itself means that our new hire onboarding and enrollment is easy to use and something that a small company would not be able to provide on its own.

Cons

The only con I have found so far is that cost. The price you pay per employee per month is quite high to gain access to these things. I am not sure how long we will be able to do it.

Sandy
Overall rating
  • Industry: Media Production
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Amazing Platform

Reviewed on 7/11/2019

I use justworks for benefits, payroll, employee documentation with policies, EH, and other important notes and it has all been so easy to use and very reliable. I love that i can reach my rep immediately and if he is not in the office then someone else takes over and answers very quickly. It's great!

Pros

It is extremely easy to use. I love that I am able to store any important documentation and have it all in one place. I really love the payment tool, it is very easy to schedule, stop, add, view history when it comes to payments.

Cons

I wish there were more days in before payroll processing. Sometimes I need to make an adjustment or employees that use timecards don't know if they will do OT one day but they have to submit days before processing.

Amanda
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Justworks for Nonprofits

Reviewed on 22/4/2022

Overall, Justworks provides a user-friendly interface and excellent customer support. Configuring settings and compliance on the back-end has proven to be a bit difficult for administrators and HR managers; however, it does provide a positive experience for front-end users.

Pros

Justworks is extremely user friendly on the front-facing end. It is easy to navigate, enter information, update user accounts, and access important records.

Cons

There are several features on the back-end that could be improved, specifically with payroll tracking for contractors and employees. Due to how Justworks calculates annual payroll on the back-end, it is very difficult to get an accurate report of the actual amounts paid out to contractors and employees. Improved reporting on the back-end financials would be very helpful for financial procedures, especially as a nonprofit subject to an annual audit.

Martin
Overall rating
  • Industry: Information Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It Justworks

Reviewed on 27/2/2020

Allowed us to set up a US subsidiary with minimal fuss, gives our employees a great deal on benefits we couldn't provide as a small company

Pros

All features are simple to use. The automatic updating of payments with changes is fantastic, linking to XERO smooth. Benefit setup and management removes a massive headache. Multistate filing smooth

Cons

As a foreigner getting used to US payroll jargon

Alternatives Considered

Gusto
Brian
Overall rating
  • Industry: Furniture
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

No Brainer for Small Businesses

Reviewed on 27/2/2020

Pros

Simplicity, scaleability, and affordability. What I mean by this is adding a new employee to the platform (takes <1 min), expanding our employment base to new states is no longer a painful arduous task dealing with departments of labor in each state (Justworks handles it all), and the level of benefits we can offer to our employees is way way better than what we could afford to do previously (health insurance, FSA/HSA, 401K, life/disability insurance, etc...all through a simple to use platform).

Cons

Nothing really. As a startup new employees are blown away by what we can offer them because of our partnership with Justworks.

Frank
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Justworks

Reviewed on 28/2/2020

Could not be more positive ...

Pros

One of the best decisions we've made ... my life is easier with Justworks. I recommend the service all the time ...

Cons

I have no complaints and really no feedback on what could done to improve this service ... it just works. Pun intended ...

Alternatives Considered

RUN Powered by ADP

Reasons for Switching to Justworks

Easy to get started, simple onboarding ...