Justworks Reviews

Transparency around all pricing and fees, no hidden costs or surprises, ease of sales process, onboarding was seamless and well organized, full support during signing up, onboarding and sustained ops. Customer service 24/7 across multiple channels monitored by humans has been HUGE. The software is easy to use as an admin and user. The HR tools have been very helpful. We had very early unique employee circumstances and JustWorks support helped guide is successfully through these events and added huge value to my employees and the company.

Software constantly being upgraded - which is great. They take feedback from users and implement quickly. Member benefits being added frequently. No complaints here!

The unification of all HR related tasks are a huge plus for a small business. JustWorks is a force multiplier that allows a small business such as ours to provide benefits to our employees in a simple and direct way. There is no need to bounce between multiple platforms, providers, or agents to manage payroll, healthcare, workers comp, etc. Everything is accessible in a simple and intuitive system.

Navigating benefits can be a bit of a challenge, however the JustWorks team is always there to help guide you and provide the necessary resources.

24/7 live support via Slack is a game changer that I wish every provider would offer. Software itself is very easy to use and setup, benefits are extensive so you can really customize to your team's needs. So much just happens on its own without my involvement which is great.

Not much functionality around contractors, and can't handle international contractors at all I believe, so we have to use other solutions here. Also no way to schedule recurring reimbursements for benefits that aren't part of the ones they offer already (like if you want to reimburse for a monthly gym membership that isn't ClassPass).

The ease of onboarding has saved me countless hours.

I wish the PTO visibility was a bit easier for employees.

I really do enjoy how easy it is to navigate everywhere! Honestly, the customer support is out of this world too! Anytime I have a question, I can hop on their Slack channel and get help. Also, the platform is super easy for us to onboard new employees and keep everything up to date for payroll.

There isn't much to dislike about JustWorks in my experience. I could see the lack of in-depth docs being an issue, but when getting answers to questions is as easy as a Slack message it's hard to be upset.

Ease of use , functionality and the added value of payment services

Would really like document repository capacity or employee files

The platform is easy to use and user friendly. The customer service has been absolutely phenomenal!

Reporting could be improved, but I know that this is something they're constantly working on.

It is very user friendly. Easy to use, easy to maneuver as an administrator and user.

Nothing I have found yet......it all works very well.

When I shopped about two years ago, Justworks was by far the best AND lowest cost option. Justworks customer support (think of them as your Human Resources department for benefits and payroll) is top notch. We get answers to our questions within a few hours, and have always gotten satisfactory responses to issue. Their payroll service has always been satisfactory, and they allow my company to offer "big company" benefits.

I really have no complaints about Justworks. When I was shopping for PEOs, I found lots of nightmare reviews of all the other PEOs I found. The large payroll companies also have terrible reviews. I never found a bad review of Justworks, and now I know why. They are a great service provider. The only way I can imagine leaving them is if my company grows so large that it makes sense to have an internal HR and payroll department.

The software is very easy to use, the screens are very intuitive and user-friendly. The information presented in a very clean and efficient form, screens are easy to navigate and understand.
The platform offers a variety of services from payroll management, payroll compliance, training, HR tools, and benefit coverage at a very competitive price.

There are some reporting that has not been fully developed yet. It is definitely not a show stopper but a very nice and convent feature to have. Since I am a system administrator and act as a VP of Finance for the company I work for, collecting data for reporting purposes is not readily available and requires massaging data.

The ability to use the large group buying power of a PEO to have a combination of better choice of benefits at a lower cost was really a huge win.

There really isn't much to not like about Justworks - if anything, maybe having a little more customizability around programs like FSA, HSA, HRA, or other ancillary benefits.

We really like the ease of deployment for Justworks -- but mainly the ease at keeping track of both our full-time and our contracted employees is pivotal. The access to our staff directory and the hours they all keep allows freedom to work from anywhere.

There isn't a single feature that I can say we have any issue with this. It's quite literally a perfect product.

The ease of use, end-user interface and ease to create and add on information to a personnel record.

Reporting functionality and record maintenance.

It is extremely easy to use. I love that I am able to store any important documentation and have it all in one place. I really love the payment tool, it is very easy to schedule, stop, add, view history when it comes to payments.

I wish there were more days in before payroll processing. Sometimes I need to make an adjustment or employees that use timecards don't know if they will do OT one day but they have to submit days before processing.