Justworks Reviews

The software UI/UX is lightyears ahead of stodgy, archaic software like Trinet. It's also modern and sleek, which makes my employees just feel good and more confident in using the system. It's so much easier to navigate and offers valuable, yet simple, features that amazingly - clunky systems like Trinet can't manage to code into their dashboards. For example, Justworks lets us direct deposit pay to contractors via the software (with Trinet we had to use a separate processing system like PayPal to pay contractors). It also includes a cool company calendar that employees can login to view upcoming holidays, paydays, etc. Finally, it makes requesting PTO seamless and actually fun for the end user. On top of it all - Justworks offers us cheaper insurance plans (which benefit's my team's pocket books) and is a fraction of the overall monthly fee.

It's really hard for me to find a con. The only one I can say is that they don't offer white-glove, concierge services to answer more "complex" HR questions. I've heard Justworks might be adding a professional services team to resolve this.

The ease of onboarding has saved me countless hours.

I wish the PTO visibility was a bit easier for employees.

Seemed easy to use and easy to change your information for tax and payroll purposes.

1) Customer Support-after informing the Justworks team that I attempted to change my address to a new state, they denied that I did and said that there was no proof that I attempted to do so. Because of this, they continued to take out the wrong state income tax for nearly 5 months and I wound up owing a great deal of money because of the mistake. I offered to have them meet me in the middle with a credit to alleviate the situation and they refused. Overall, horrible experience and a true lack of understanding and compassion for a customer.

It is very easy to use. I'd say it is perfect for our company with a size of 30 employees because we don't need all the big features that other PEO's offer.

I don't have any complaints about the software!

I really do enjoy how easy it is to navigate everywhere! Honestly, the customer support is out of this world too! Anytime I have a question, I can hop on their Slack channel and get help. Also, the platform is super easy for us to onboard new employees and keep everything up to date for payroll.

There isn't much to dislike about JustWorks in my experience. I could see the lack of in-depth docs being an issue, but when getting answers to questions is as easy as a Slack message it's hard to be upset.

Ease of use , functionality and the added value of payment services

Would really like document repository capacity or employee files

I love how user friendly the Justworks platform is and the added value that we get through all of the Justworks partnerships. The customer service is phenomenal, and I truly feel like my representative is part of my team.

I really can't think of something I would change.

The platform is easy to use and user friendly. The customer service has been absolutely phenomenal!

Reporting could be improved, but I know that this is something they're constantly working on.

This is The Most User-Friendly software for my employees to experience

There are still some features that aren't well thought out, such as tracking and paying hourly employee time, problematic birthday features, and details like that.

I like that all of my payroll information is easily accessible with an intuitive user-interface. For example, the platform reminds me when certain items are due such as healthcare insurance enrollment and W-2 tax information. It also notifies me of any status changes like salary increases, promotions, and the like. The software is also secure since it requires two factor authentication every time I login.

It can take a while for changes to be reflected in the platform. For example, I would recommend adding new employees a few days before their start time to ensure that Justworks recognizes them when they login for the first time, without delay.

It is very user friendly. Easy to use, easy to maneuver as an administrator and user.

Nothing I have found yet......it all works very well.

Very easy to use and if I don't know how to do something, I get support immediately.

I cannot think of any part of the Justworks software that I don't like. Maybe the report writing could be better?

The platform is super simple to use, Justworks has thought of all the common things someone managing HR would need to do and made the features available in a logical fashion. The worflows to setup new employees, or setup payments, etc are super intuitive with the right "help" easily accesible right next to the field you might have a question about.

I haven't thought of anything I have missed in the software. Maybe we are a small organization and don't have complicated scenarios to address.

The software is very easy to use, the screens are very intuitive and user-friendly. The information presented in a very clean and efficient form, screens are easy to navigate and understand.
The platform offers a variety of services from payroll management, payroll compliance, training, HR tools, and benefit coverage at a very competitive price.

There are some reporting that has not been fully developed yet. It is definitely not a show stopper but a very nice and convent feature to have. Since I am a system administrator and act as a VP of Finance for the company I work for, collecting data for reporting purposes is not readily available and requires massaging data.

- The overall ease of use is just amazing. You can tell it was built by someone that was focused on the user experience! It's easy to use for admins and employees.
- Enrolling and viewing benefits is so clear and easy. Again, same theme, easy to understand and easy to use!
- Customer service!!! The slack channel is amazing. Everyone I've ever talked to is incredibly helpful and knowledgeable! Our account manager is also incredible. Being able to have your questions answered in minutes vs days is the best thing and it's made our lives so much easier.
- The payroll process is so simple it's almost hard to believe. Everything is automated so your payroll people don't have to spend hours redoing the same process every other week.
- Onboarding process for new hires is amazing!! It's so easy and makes it a simple process for the new hire and the employer.

It doesn't integrate with our 401(k) but we use a smaller company for our 401(k) and it's so easy to set it up a manual deduction. Not really a con in my opinion.

We love Justworks! After working with a few other PEO’s, we can confidently say that Justworks is the best around! Their software is user friendly and simple and their customer service is top notch!

The only improvement I’d love is some sorta of notifications for calendar events- ie. Admins or managers get emails prior to a team members birthday, team anniversary, pto.

Easy to use, the account reps are extremely quick to reply and helpful. There's always a real human a click of a button or a phone call away to answer questions. They've simplified our operations and made it much easier to manage a widely distributed remote team.

I'd love for the search function to be a little stronger—we have a ton of vendors and there's no way to search for them currently. It would also be great if this software had an org chart builder!

Justworks is incredibly easy to use and manage payroll and benefits. They are constantly evolving and rolling out more benefits to their customers. In addition, their customer support is some of the best I've experienced. They always work with you to find a solution

Our only complaint is working with rolling start dates and benefits. However, their team was able to help us find a workaround and work with us on those issues.

Super sue friendly. On demand customer service via slack or phone call. Always helpful. Excellent product, easy for admins to help their staff.

More flexibility for benefits for partime and contractors. With the rise of remote and freelance work, it would be great to be able to offer benefit packages whatever those may be as options for companies who employe many freelancers.

By using Justworks, we have gotten access to more affordable services for our team members, including health insurance which is very difficult for a small company to provide. The software itself means that our new hire onboarding and enrollment is easy to use and something that a small company would not be able to provide on its own.

The only con I have found so far is that cost. The price you pay per employee per month is quite high to gain access to these things. I am not sure how long we will be able to do it.

It is extremely easy to use. I love that I am able to store any important documentation and have it all in one place. I really love the payment tool, it is very easy to schedule, stop, add, view history when it comes to payments.

I wish there were more days in before payroll processing. Sometimes I need to make an adjustment or employees that use timecards don't know if they will do OT one day but they have to submit days before processing.

Justworks is extremely user friendly on the front-facing end. It is easy to navigate, enter information, update user accounts, and access important records.

There are several features on the back-end that could be improved, specifically with payroll tracking for contractors and employees. Due to how Justworks calculates annual payroll on the back-end, it is very difficult to get an accurate report of the actual amounts paid out to contractors and employees. Improved reporting on the back-end financials would be very helpful for financial procedures, especially as a nonprofit subject to an annual audit.

All features are simple to use. The automatic updating of payments with changes is fantastic, linking to XERO smooth. Benefit setup and management removes a massive headache. Multistate filing smooth

As a foreigner getting used to US payroll jargon

Simplicity, scaleability, and affordability. What I mean by this is adding a new employee to the platform (takes <1 min), expanding our employment base to new states is no longer a painful arduous task dealing with departments of labor in each state (Justworks handles it all), and the level of benefits we can offer to our employees is way way better than what we could afford to do previously (health insurance, FSA/HSA, 401K, life/disability insurance, etc...all through a simple to use platform).

Nothing really. As a startup new employees are blown away by what we can offer them because of our partnership with Justworks.

One of the best decisions we've made ... my life is easier with Justworks. I recommend the service all the time ...

I have no complaints and really no feedback on what could done to improve this service ... it just works. Pun intended ...