Justworks Reviews

The software UI/UX is lightyears ahead of stodgy, archaic software like Trinet. It's also modern and sleek, which makes my employees just feel good and more confident in using the system. It's so much easier to navigate and offers valuable, yet simple, features that amazingly - clunky systems like Trinet can't manage to code into their dashboards. For example, Justworks lets us direct deposit pay to contractors via the software (with Trinet we had to use a separate processing system like PayPal to pay contractors). It also includes a cool company calendar that employees can login to view upcoming holidays, paydays, etc. Finally, it makes requesting PTO seamless and actually fun for the end user. On top of it all - Justworks offers us cheaper insurance plans (which benefit's my team's pocket books) and is a fraction of the overall monthly fee.

It's really hard for me to find a con. The only one I can say is that they don't offer white-glove, concierge services to answer more "complex" HR questions. I've heard Justworks might be adding a professional services team to resolve this.

It is very easy to use. I'd say it is perfect for our company with a size of 30 employees because we don't need all the big features that other PEO's offer.

I don't have any complaints about the software!

Seemed easy to use and easy to change your information for tax and payroll purposes.

1) Customer Support-after informing the Justworks team that I attempted to change my address to a new state, they denied that I did and said that there was no proof that I attempted to do so. Because of this, they continued to take out the wrong state income tax for nearly 5 months and I wound up owing a great deal of money because of the mistake. I offered to have them meet me in the middle with a credit to alleviate the situation and they refused. Overall, horrible experience and a true lack of understanding and compassion for a customer.

I really do enjoy how easy it is to navigate everywhere! Honestly, the customer support is out of this world too! Anytime I have a question, I can hop on their Slack channel and get help. Also, the platform is super easy for us to onboard new employees and keep everything up to date for payroll.

There isn't much to dislike about JustWorks in my experience. I could see the lack of in-depth docs being an issue, but when getting answers to questions is as easy as a Slack message it's hard to be upset.

Ease of use , functionality and the added value of payment services

Would really like document repository capacity or employee files

I love how user friendly the Justworks platform is and the added value that we get through all of the Justworks partnerships. The customer service is phenomenal, and I truly feel like my representative is part of my team.

I really can't think of something I would change.

The platform is easy to use and user friendly. The customer service has been absolutely phenomenal!

Reporting could be improved, but I know that this is something they're constantly working on.

This is The Most User-Friendly software for my employees to experience

There are still some features that aren't well thought out, such as tracking and paying hourly employee time, problematic birthday features, and details like that.

It is very user friendly. Easy to use, easy to maneuver as an administrator and user.

Nothing I have found yet......it all works very well.

I like that all of my payroll information is easily accessible with an intuitive user-interface. For example, the platform reminds me when certain items are due such as healthcare insurance enrollment and W-2 tax information. It also notifies me of any status changes like salary increases, promotions, and the like. The software is also secure since it requires two factor authentication every time I login.

It can take a while for changes to be reflected in the platform. For example, I would recommend adding new employees a few days before their start time to ensure that Justworks recognizes them when they login for the first time, without delay.

Very easy to use, great standardized reports

Nothing. It is very easy to use and great support.

As both and admin and a user, the software's interface and functionality is very easy to use.

Invoices are not able to be converted to a pdf. That is something I'd like to see them improve.

Easy to use and great customer experience.

It would be great if calendar could sync with outlook or be exported.

I love the user-friendliness of this software. I love the panels and clarity of the pages, the dashboard and the size of the font and that I can see in the side panels a directory of what I can choose. When I can't find something, I can open these windows and usually find what I am looking for another lead to it. I like the breakdown of all fees and workers comp etc and I love that I can see itemized lists when I check the invoicing, where as ADP had a lump sum, hidden fees and no real list of costs. Justworks seems to be much more transparent

The 401K reporting is not informative enough to be consistent with my admin needs for our plan outside of Justworks.Generally the 401 Administration is not as user friendly and making changes to payroll and 401 deferrals has proven to be more complex and less user friendly. I was not able to adjust my colleagues 401 after she was placed on Paid Family Leave. ITR was more complicated and assistances was required as there was not a real way to know what was needed in order to set up this alternate payment while PFL was being utilized. Also the Wageworkers benefits system is also not integrated well. IT is a problem on their end. Their service has been really inconsistent, however JW helped us hand their inadequacies.

The software is very easy to use, the screens are very intuitive and user-friendly. The information presented in a very clean and efficient form, screens are easy to navigate and understand.
The platform offers a variety of services from payroll management, payroll compliance, training, HR tools, and benefit coverage at a very competitive price.

There are some reporting that has not been fully developed yet. It is definitely not a show stopper but a very nice and convent feature to have. Since I am a system administrator and act as a VP of Finance for the company I work for, collecting data for reporting purposes is not readily available and requires massaging data.

- The overall ease of use is just amazing. You can tell it was built by someone that was focused on the user experience! It's easy to use for admins and employees.
- Enrolling and viewing benefits is so clear and easy. Again, same theme, easy to understand and easy to use!
- Customer service!!! The slack channel is amazing. Everyone I've ever talked to is incredibly helpful and knowledgeable! Our account manager is also incredible. Being able to have your questions answered in minutes vs days is the best thing and it's made our lives so much easier.
- The payroll process is so simple it's almost hard to believe. Everything is automated so your payroll people don't have to spend hours redoing the same process every other week.
- Onboarding process for new hires is amazing!! It's so easy and makes it a simple process for the new hire and the employer.

It doesn't integrate with our 401(k) but we use a smaller company for our 401(k) and it's so easy to set it up a manual deduction. Not really a con in my opinion.

The customer service is unmatched with some of the more well known brands. The website is very intuitive, and easy to use. If you do have a problem, or question, there is no ticket system where it takes forever to get a rep. You have a dedicated, accessible account manager who is your go to, and can also work with the 24/7 support team. Instead of every question going through you as an admin, their support team is very hands on and works with your employees as well.

There have been a few limitations on the PTO system that I have had to find workarounds to, though I believe this is going to be corrected in the next few months.

The information is very accessible, the look and feel is 21st century compares to others I've tried in the past. I can find anything I need about employees, payroll and more within 2 minutes max.

The customer support can be better. They are very pleasant but are not always on top of things when it comes to different states or open issues. I've had to follow up with our account manager on different issues and once actually insisted on getting a new rep due to a series problem they created for us.

It has enabled us to offer so many more benefits than previously, at a price that is much more reasonable than any previously existing PEO. It's great that it is all on a single platform, and the customer support has been very responsive.

The integration with QuickBooks online is not amazing. They need to continue to update the site for better usability, especially their reporting section. I would like more offerings and features.

Super sue friendly. On demand customer service via slack or phone call. Always helpful. Excellent product, easy for admins to help their staff.

More flexibility for benefits for partime and contractors. With the rise of remote and freelance work, it would be great to be able to offer benefit packages whatever those may be as options for companies who employe many freelancers.

By using Justworks, we have gotten access to more affordable services for our team members, including health insurance which is very difficult for a small company to provide. The software itself means that our new hire onboarding and enrollment is easy to use and something that a small company would not be able to provide on its own.

The only con I have found so far is that cost. The price you pay per employee per month is quite high to gain access to these things. I am not sure how long we will be able to do it.

The ease of use, end-user interface and ease to create and add on information to a personnel record.

Reporting functionality and record maintenance.

Justworks is extremely user friendly on the front-facing end. It is easy to navigate, enter information, update user accounts, and access important records.

There are several features on the back-end that could be improved, specifically with payroll tracking for contractors and employees. Due to how Justworks calculates annual payroll on the back-end, it is very difficult to get an accurate report of the actual amounts paid out to contractors and employees. Improved reporting on the back-end financials would be very helpful for financial procedures, especially as a nonprofit subject to an annual audit.

I can do most of what I need with or employees on the platform...one of my favorite aspects of JW is the ease of onboarding new hires; from signup to payrolling and I9, it's 100% goof-proof!

It would be great if there was a Human Capital Management piece. We currently use PeopleGoal for performance reviews and feedback. If we were able to manage this process in JW, it would save lots of time and resources.

We switched to Justworks a little over a year ago and it was the best decision I made. It is easy to use, staff loves the customer service, and it is incredibly intuitive.

No cons. Everything works really well and customer service is awesome.