Justworks Reviews

Justworks has all the features you'd expect from a digital HR platform / PEO. They make managing employee compensation, benefits, and time off far easier. As the person who oversees the HR functions of our business, the platform has saved me (personally) dozens of hours in just the first six months. For our team, they've only had positive things to say about their experience using the platform. It's easy for them to access the information they need, enroll in benefits, log time, and request PTO. What impresses me even more is that the platform regularly sends out key information, resources, and HR guidance that is tailored to both employees and administrators. They serve as a resource, which is especially important at the time of writing this review (2020 COVID-19 Pandemic).

My complaints are minimal. Top of my list is I'd like them to have stronger reporting features for financials. While they do maintain great integrations with 3rd party accounting software (Xero, Quickbooks) and I can generate most of the reports I need in those platforms, I would like native support for running a myriad of different types of payroll reports. At the time of this review, it appears to be mostly limited to CSV data exports.

Justworks is a compelling PEO offering that brings a lot of advantages to helping manage a growing company. I'd run payroll myself for 15 years, so moving to a PEO that has my back is nice.

Any consideration of moving to a PEO has to come with factoring cost savings around insurance products. Justworks represented a significant cost savings in my first year, but in the second year, our renewals still jumped 10%, which was frustrating. I was hoping we'd be more insulated to those sort of increases.

From a payroll platform perspective, Justworks is really nice. It basically offers fully automated payroll, though there are some things that could be improved with how it integrates with time trackers, how it manages PTO requests, and some other nits to pick. They've done a great job of being responsive and adding functionality over the past year, and they're a tech-first company so I'm confident it'll just continue to improve.

There are a couple of limitations that are vexing, verging on boneheaded:
* PTO requests don't show remaining balance for the PTO plan
* Unpaid time off is a manual ordeal
* There's no mobile app, and the website isn't responsive. Not a huge dealbreaker, since I'm not doing too much payroll from my phone, but still
* No expense management or reimbursement scheduling. It's just a manual process.
* QBO integration is weak, but I've been promised it'll improve

What I truly like is the clarity on what we are being charged. I also enjoy how easy it is to use.

The only thing I don’t like is it doesn’t have time tracking abilities for hourly employees. We have to use an outside tracking software.

The platform is super simple to use, Justworks has thought of all the common things someone managing HR would need to do and made the features available in a logical fashion. The worflows to setup new employees, or setup payments, etc are super intuitive with the right "help" easily accesible right next to the field you might have a question about.

I haven't thought of anything I have missed in the software. Maybe we are a small organization and don't have complicated scenarios to address.

I love that JustWorks handles all filing and calculations for payroll and also offers benefit options you can add as your company size grows. I find it incredibly easy to use and navigate and, on the few instances where I've had questions, I can often find the info in FAQx. We started using JustWorks last year with 2 employees (one PT, one FT) and can handle payroll very easily + it will be a breeze to add other benefits (health, etc.) as we're eligible. I like that I get notifications about deadlines, as well as updates on relevant state law changes that may affect us. One feature I especially like that I didn't even really consider before we started using the software is that access to templates for creating employee handbooks/policies, etc. Since we're small and growing, these things are important to do, but I don't think we'd tackle them as early in the process if we didn't have solid templates to start with that only required moderate modifications.

Some of the benefits eligibility is difficult to navigate, but I have a feeling that's more a function of that information being dense, rather than it being unavailable.

One thing I've tried to do several times is to download a PDF of our biweekly payroll invoices (our company payroll costs + employer/employee tax breakdown) and that feature is unavailable. I always end up printing it and saving as a PDF, but would much prefer that I could just download a PDF of our broken down bill.

The tool is extremely user-friendly. I did very limited training for my employees to learn how to use it because of the intuitive user-interface. The Customer Support team is fantastic! I can call up my Account Manager or quickly use the chat feature and I always get a quick and friendly response and a resolution to my question or issue.

The services may not be as comprehensive as other PEO systems, but my Account Manager is always quick to recommend a tool or service that would be compatible (example: applicant tracking system).

Ease of use , functionality and the added value of payment services

Would really like document repository capacity or employee files

The ability to use the large group buying power of a PEO to have a combination of better choice of benefits at a lower cost was really a huge win.

There really isn't much to not like about Justworks - if anything, maybe having a little more customizability around programs like FSA, HSA, HRA, or other ancillary benefits.

I love how user friendly the Justworks platform is and the added value that we get through all of the Justworks partnerships. The customer service is phenomenal, and I truly feel like my representative is part of my team.

I really can't think of something I would change.

It is very user friendly. Easy to use, easy to maneuver as an administrator and user.

Nothing I have found yet......it all works very well.

The user experience surpassed that of the competitors I looked at

Some basic functions seem lacking - like the ability to set up recurring off-cycle payments.

We love Justworks! After working with a few other PEO’s, we can confidently say that Justworks is the best around! Their software is user friendly and simple and their customer service is top notch!

The only improvement I’d love is some sorta of notifications for calendar events- ie. Admins or managers get emails prior to a team members birthday, team anniversary, pto.

Very easy to use, great standardized reports

Nothing. It is very easy to use and great support.

It has enabled us to offer so many more benefits than previously, at a price that is much more reasonable than any previously existing PEO. It's great that it is all on a single platform, and the customer support has been very responsive.

The integration with QuickBooks online is not amazing. They need to continue to update the site for better usability, especially their reporting section. I would like more offerings and features.

Easy to use, the account reps are extremely quick to reply and helpful. There's always a real human a click of a button or a phone call away to answer questions. They've simplified our operations and made it much easier to manage a widely distributed remote team.

I'd love for the search function to be a little stronger—we have a ton of vendors and there's no way to search for them currently. It would also be great if this software had an org chart builder!

As both and admin and a user, the software's interface and functionality is very easy to use.

Invoices are not able to be converted to a pdf. That is something I'd like to see them improve.

The ease of use, end-user interface and ease to create and add on information to a personnel record.

Reporting functionality and record maintenance.

Very user friendly with a great interface.

It needs more integrations and needs an expense option or the ability to integrate with an expense tool/software.

One of the best decisions we've made ... my life is easier with Justworks. I recommend the service all the time ...

I have no complaints and really no feedback on what could done to improve this service ... it just works. Pun intended ...

Facilitating communication between supervisors and team members for scheduling and tracking time off .

Quickbooks integration needs a huge boost. Only area this was behind our previous provider.

This was the easiest time I've ever had setting up my payroll, enrolling in benefits, and having access to our directory. Everything is so straight forward and easy to use. It's easy to manage my benefits, my cards, and change my policy.

Nothing! it's been a dream since day one. I haven't had any issues and don't foresee any coming up in the near future.

It is very practical and easy to be used

Reports are getting complex and hard to choice what you really need

It works, the insurance pricing was very competitive, the PPP compliance was ready without our asking it

Not international - we have overseas contractors etc that would be nice to have managed in one place

Easy to use and setup, takes everything off of the business for taxes and payroll management. This allowed us to scale quickly and offer great, corporate level, benefits!

Customer service can sometimes be tough to get in touch with, but overall its been great.

Justworks makes it super-easy to manage HR, payments to contractors, payroll and benefits. We use it to pay all of our vendors and Justworks handles all the IRS reporting for us.

It was tough to figure out some issues w/ our benefits and we went back and forth for a few weeks working on it w/ Justworks. It seems like they were just getting familiar w/ benefits themselves, so we were both climbing the learning curve.