Commusoft Reviews

Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software

Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.

very easy to use and simple to set up to get started with ease

that you cannot mass delete old data from system in bulk or for a time period caused storage issues

The system is easy to navigate and the support from Commusoft is great.

miss the office admin reminders for example vehicle reminders mot etc

Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

everything from customer information to appointments to invoicing to service reminders you can make each process as simple or as detailed as you require

just getting used to new layouts and features also trying to sort out past input errors seems a bit long winded

The diary and maps, work address feature are my favourite features. I love that this JMS is streamlined for planned and reactive maintenance companies like ourselves, particularly working in conjunction with estate agents.

My accounting software sometimes rejects CIS invoices with domestic reverse vat charge, that is our only flaw.

Two years ago we landed on Commusoft to take us, Voity Electrical, to the next level. Commusoft has delivered and we never looked back.

The system is so complex and customizable- Its a lot think about and figure out the best way to set-up. FYI- This is self doing. In this moment right now- I have Debit Chase Pipeline, Heat Pump Pipeline, Generator Pipeline, Sequences, ironing out the questions customer care before handing off to the Crew. I have so many solutions and figuring out the best way execute- I am playing the smallest 🎻Violin

User friendly
Reduces admin times
Reports and functions to summarise with ease

Would be great to personalise it further to your specific needs

using this software makes managing multiple engineers much easier saving me time for more important tasks

there's not much to not like, its a basic software that does what i need

Following the introduction of Commusoft into my business in 2011, Commusoft desktop and mobile platforms have allowed us to tailor their software to our specific requirements, with the ability to customise data and KPI reports and retain them to suit our business needs.
Prior to the integration of Commusoft, we used hard copy documents, accounting and certification packages to manage the business. Post 2011, Commusoft now handles this virtually paperless, with total transparency for all users.
The management of jobs for employees and sub-contractors is simplified from the point of initial customer enquiry, through to work completion and live invoicing whilst our engineers are still on site.
Existing customer service reminders are also a benefit, including the availability of customer details, appliance data, work history, photo images, etc. which saves time by allowing our engineers and administrators live shared work updates.
Live engineer status when en route to customers’ homes via vehicle fleet tracking, which customers can view through their smart phones when our engineer accepts their specific job. This is beneficial to both parties as customers are not needlessly waiting at home for our arrival, ensures our engineers are not waiting to gain access, and assists safeguarding with engineer name, photo ID, and industry certification detail availability prior to their arrival. The routine upload of live site images also aids the resolution of possible discrepancies.

Nothing that hasn’t been quickly remedied through the live assistance of the Commusoft support team.

We have used Commusoft for over 10 years now and it has changed the way we work. Job records for all our clients helps our engineers with technical history when they are on site; helps the office team manage estimating, invoicing and reporting; which ultimately benefits our clients.

It doesn't always do what you need it to do but you have a direct route to raise issues and requests for software changes but they do not always happen quickly.

We like the way it Integrated with our accounts package and the ease of transferring data form Commusoft to Sage. The programme is also useful in planning your workload for the day and week ahead.
You are also able to keep clients up to date with all works going on and keeping all materials updated and costed.

Set up was a bit tricky but support were brilliant.

The software is user friendly . It makes managing the process from enquiry to invoice and payment very easy. It helps us provide great customer service which is really important. Reporting features help with general business management.

There are areas of the software that we aren't using fully and are looking forward to getting these set up to further support our business.

The support team are quick to review and help us resolve any problems, despite being by email only. Other companies could take a leaf out of their book.

Can't see any cons with the software or support. Slightly frustrating to run out of space, but that is being resolved.

Everything is intuitive, comprehensive and well thought out! There are 'hint' bubbles that take you through various processes and little tools that make sure you get the absolute maximum from the software and ultimately, your team!

I will never consider another software company again!

I am really quite good with computers and software, and felt that I would get a lot from going through the star-up/set-up phase myself. It is mandatory to pay for the training, and this cost is incurred again if you upgrade the package etc.. But, I can completely see why they do insist, it's to ensure you get 110% form their kit ;)

Ease of use, robust, lots of automation and the ability to manage lots of jobs.

The booking system didn't work particularly well for us but we do use the software slightly differently to how others do so it's not really a fault.