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464 Reviews

- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Square for small business retail
Reviewed on 22/8/2018
Square was a cheap way for me to reach a larger demographic of people at the markets, it adds to my business's professionalism and I would recommend it to anyone.
Pros
I love the convenience of swiping a card, I love that it pays out quickly (far quicker than over my website) and it keeps peoples information from past square interactions they've done so you can send them a receipt.
Cons
I would love to have an offline setting so it could save the cards and charge when you reconnect. I don't always have a connection at the markets I'm working. I'm working currently with the smallest square phone connection so I also look forward to updating to the version that accepts debit cards too
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Square Retail works great but the customer service is terrible
Reviewed on 17/1/2020
Overall it has been a great tool and finding a better solution has been tough. I have checked numerous POS systems and I end up just staying with square. I wish they would update there new register system like the retail app. I also wish they had better customer service. Without fail every time I have contacted square they say they will have to look further into the situation and contact me back but they never do. It has happen every time I have contacted square.
Pros
The software is great to do all transactions, returns and exchanges. I like the fact that it prints a barcode at the bottom of the receipt so when a customer comes back for a return we just scan the bottom of the receipt and the transaction pops right up.
Cons
I end up getting the new square register in hope that it would act just like the retail app for the Ipad. The fact is that square won't update the new register. It has no exchange option like the Ipad app does and you end up needing to set up both the Ipad and register. Square has known about this issue for years now. You can see the complaints on the square forum page. Square also does not have a spot for barcodes so you end up having to put your barcodes in the sku spots. The loyalty point system also has some problems. When you do a return it doesn't automatically take points back from the customer account.
Reasons for Switching to Square for Retail
These other products lacked to many other features that I couldn't make the switch. It had a lot to do with the rewards program and the back office software.- Industry: Legal Services
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Gets the Job Done
Reviewed on 16/8/2020
It easily satisfies our need for a payment processor, but we struggle to get it to do much more than that even after years of use. We've had trouble updating inventory and printing barcode labels. I'm not sure it justifies the monthly subscription price point.
Pros
Square is an easy payment processing solution that we have been able to integrate into our retail store operations. I appreciate that it can keep track of inventory, but the process of adding items can be overwhelming. It's big strength is in it's reporting functions and it's ability to easily track YoY.
Cons
We have a lot of glitches with the program, despite updates. We will have to restart and re-login. It is also difficult to add individual inventory items. Also the register display format is not customizable, you are limited to the defaults.
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Excellent Software with Hardware Shortcomings
Reviewed on 29/4/2021
Overall, Square for Retail is a powerful software that allows you to take sales portably with a very small footprint. However, the hardware has catching up to do.
Pros
Square easily handles transactions for our church book stall. It provides up-to-date inventory and online reporting for tax purposes. You can easily add sales, promotions, and other tailor-made functions.
Cons
What I like least about this software is the hardware. We utilize the Square Terminal, which was attractive as a portable register in that it takes credit cards via swipe and chip, but also prints receipts. The optional scanner is even nicer to use. However, for the scanner to work, the terminal must be plugged into an outlet, which robs it of its portable nature. Additionally, adding inventory via the Terminal is cumbersome and slow. Imagine typing in inventory titles using a small smart phone that is slower than a smart phone.
Alternatives Considered
CloverReasons for Switching to Square for Retail
Square for Retail was a more reputable brand with better rates via the Terminal and had more attractive hardware in its Terminal product.- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The simplest payment processing system
Reviewed on 29/8/2019
I have a small a small business and the square software works well for my needs
Pros
The software is very easy to install. The pairing of the software with either the magstripe or the contactless reader is quite fast. Processing payments is a breeze and both readers can be used on the go or a set location.
Cons
I don’t have any problems with the software itself. It would be nice to have a better rate for card processing.
Reasons for Choosing Square for Retail
I was unsatisfied with the service and the fees paidReasons for Switching to Square for Retail
I liked the fact that there was not contract or installation fees. Also there is no monthly or retal fees. The equipment is inexpensive.- Industry: Retail
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Daily User
Reviewed on 25/9/2020
Totally love it. i'm happy with the features, and I'm sure that by being well funded I will continue to see new features come up, unlike software I previously used that wasn't as well funded.
Pros
I enjoy easily keeping track of my customer's info, including the ability to create my own custom fields and also group customers. These features make it easy for me to note a history with a customer, aside from just their purchases. Grouping customers allows me to enter a location, find the group of customers there, and know everyones name as a result of this reference
Cons
I wish it were easier to transfer my client lest from other software, but thats the nature of software I guess.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Square is super easy and I love it.
Reviewed on 2/4/2020
Overall, it's awesome, super easy to use and I love it.
Pros
I love how easy it was to start taking credit cards and to use Square as my POS. It syncs to my accounting software automatically and keeps track of all my products, invoices and charges.
Cons
There isn't an automatic section for shipping and I have to add it manually as its own category. Not sure why they haven't built this into their invoicing platform yet even though so many people have asked about this.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy solution for taking payment
Reviewed on 25/3/2021
Square has made it so easy to run the retail side of my business along with saving me a ton of money on fees my old bank charged for credit card processing.
Pros
In the past I've used traditional forms of credit card accepting machines and software provided by my bank. Very expensive and cumbersome. Square has made accepting credit cards cost effective and very easy. The retail setup has made keeping inventory easy along with sorting out sales taxes. The advantage of using AP on phone when not in store is extremely helpful and again very easy to use.
Cons
No real cons, If I were to get picky I'd say initial set up takes a bit of time but nothing really worth complaining about.
Alternatives Considered
PayPalReasons for Choosing Square for Retail
Cost was much better with square, speed of deposits was better with Square and customer service is better with Square.Reasons for Switching to Square for Retail
No one offered all that Square did for the price.- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The Only Way To Accept Payments For Small Business
Reviewed on 5/8/2019
I recommend using Square for small business purposes only. That being said, they have a wonderful option for POS.
Pros
The Square plugin was super easy to use and fit most devices. The application is simple and adjustments were easy to make changes to. Paperless receipts are the best way to go about transactions.
Cons
The price was a little high for the software. Using the plugin had its disadvantages if you use a phone and that phone has a protective case. The application sometimes froze.
Alternatives Considered
VenmoReasons for Switching to Square for Retail
The popularity among companies meant ease of use.- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Easy Sales and Storefeont
Reviewed on 30/7/2021
I was the one assisting a friend with setting up her storefront while working on mine as well. Through mine I invoiced to accept payment for items on hand or orders personally placed with me.
Pros
User friendly platform to load your storefront with products. Present templates that are also customizable to your liking. Integration of an inventory model to track what you have left on hand.
Cons
Have a plan for your products of offering multiple size and/or color options before entering on the site. It's much harder to edit and change the categories once it's set. Know what your page intent is as well ahead of schedule.
Reasons for Switching to Square for Retail
Added alternative means for my customers to pay and shop.- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to Use / Track Sales!
Reviewed on 21/2/2022
Overall it is easy for all of our team members to use!
Pros
We use square daily to keep track of sold items / integrate inventory / keep track of customers purchases.
Cons
We do not have any cons that come to mind!
- Industry: Sports
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Perfect POS for small business owners
Reviewed on 28/10/2021
Incredibly user friendly, nicely designed interface and overall no issues.
Pros
Square pretty much takes all the leg work out of setting up a POS system for any business, but I'll speak specifically as a small business owner.
-If you're a first time small business owner, save yourself the headache and just go with Square; you might be able to get a lower merchant fees rate with another service, but then you have to deal with the hassle of setting up a separate POS register, possibly a separate app you'd have to setup on an iPad if that's what you plan to use, setting up the merchant account, etc. With Square, it's all wrapped into one easy setup.
-Easy to setup on an iPad, create a catalog of items to sell and process payments
-The item catalog screen is very user friendly and customizable
-Doing refunds is easy
-Reports are incredibly easy to run
-Square integrates with QuickBooks online, so it's been seamless to link all my Square sales to my accounting books and makes my tax filings much more accurate
-Creating invoices is also easy and gives a professional look to my invoice emails
-Ability to create forms that require signature, so no need for another digital signature service (unless you need more details, see Cons below)
Cons
-I wish you could have the same virtual terminal on the iPad on desktop as well. There have been times when my iPad crapped out and had to use my laptop, and it's not the same experience.
-If you're using the signature service for forms that you need to send out, it only records the signature itself and nothing else. Either it's a user error on my part, or they need to update it, but it needs more customization.
- Industry: Alternative Medicine
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Let Square free You
Reviewed on 2/6/2022
I Get paid without having to run around the office
Pros
I love that I can use my Square terminal anywhere. Whether I am at an event or in the back room, I can get paid.
Cons
I do find that sometimes the payouts can be confusing
Alternatives Considered
ElevateReasons for Choosing Square for Retail
cost ease of use. I got tired of going to my computer to check patients outReasons for Switching to Square for Retail
Cost and ease of use- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Square Payments Processing is a good credit card processing system
Reviewed on 16/10/2019
Square is very convenient specially attending off-site events. We were able to get it up and going at any time. Other Points of Sales software is very clunky when it comes to a mobile application. Because of the versatility and ease of use, we do recommend it for small businesses.
Pros
Square is a payment processing system with supporting systems such as Point of Sale. We initially did the trial period to determine if it meets our requirements. It was very user-friendly and easy to use. The training was easy for the staff. If we had any issues, customer support from Square was always available. Sometimes we did have a short wait, but issues were always resolved.
Cons
Square didn't have a many features as other Point of Sales software. Reporting and analytics were pretty limited. The software did have some, but not as much as we needed.
Support was available, but sometimes we had to wait to get help.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Small business turned Large with Square
Reviewed on 11/1/2022
Square has helped my business scale to greater heights, more than I could have imagined. The POS is a great addition. My favorite feature is the management of customers, receipts, and automated thank you messages. If I was not using Square but ran into someone using it, I would surely be jumping ship.
Pros
Square is free and easy to maneuver. With no experience, Square appointments made it easy to start my business and manage it. Customers can book on the platform and I can manage appointments and inventory, as well as run my website.
Cons
Square is easily the first choice for anyone trying to start a business. However, some features may seem a challenge to access without any guidance or guide. An example is learning about taxes being applied the first time I used the POS system. Coincidentally, the party I was conducting business with was a tax-exempt business and I had no idea how to bypass the tax.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
First time Square user
Reviewed on 25/1/2022
Work for a company that only exists for 2 months of the year (winter seasonal), and was very easy to have people trained on it in a short period of time. Easy for customers to use online
Pros
Use this product for just 6 weeks, was very very easy to learn and had people using it that were generally not good at computers. They also had an easy time using it. Easy to change product description at one location or across all locations. Really enjoyed the reports, easy to manipulate
Cons
Really really challenging to use on a ipad for scheduling and adjusting people's time cards. Was very slow and would regularly crash. (This was specific for this app, all other functions on the ipad worked fine and quickly).
Online orders, loved that when they came through you could update the progressed. HATED that you could not undo it. Would like to see the function that you could go forward and backwards, not just forwards.
Online orders - customers would enter address online and it would go to the shop "closest" to their location. However this was closest as the crow flies, not closest for driving directions. Would love to see it function off of driving directions. Frequently, a people would make a curbside order and they would end up going to the second or third closest location to where they lived due to this
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
A great tool for any small business
Reviewed on 15/8/2018
Pros
Both interfaces are very easy to use. There are many features to make your business look professional, like sending receipts via email and text and asking for feedback after a transaction. Adding line items is very easy, which is convenient for businesses that are changing prices or items frequently.
Cons
As much as I love this product it could definitely still use some tweaking. The biggest complaint is the fact that you are forced to buy multiple card readers for your iPad because they stop reading cards after a while which subsequently forces you to enter the card manually which you are then charged more money for.
- Industry: Museums & Institutions
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The new way to handle Point of sale
Reviewed on 17/7/2021
We started using Square just for events then migrated to using it for all of our credit card transactions and now we use it for our entire point of sale.
Pros
The overall ease of use is great. But the real winner for our organization was that the merchant fees were so much more reasonable than our prior merchant. The ability to track inventory is also very helpful, and has simplified my life.
Cons
The void system being only for restaurant usage is a bit frustrating. The reporting system could also use more options for customization.
- Industry: Writing & Editing
- Company size: Self Employed
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Great product!
Reviewed on 6/1/2020
I would definitely recommend this product to somebody just for the ease-of-use alone! If you are a crafter or a small business owner who travels and has a booth instead of brick and mortar for a store I highly recommend this product for easy travel! Or even if you are a store that has brick and mortar it is so easy to add and change your inventory but I also highly recommend this product for you!
Pros
I love using my square register for my retail as a crafter and a writer. I go around to craft shows to sell my books and my products and I use Square all the time. It is a great product because it is so easy to use and I can use it right on my phone which makes it even simpler so I don't have to log a laptop or another credit card processing system with me.
Cons
The only problem I have with this product is the fact that the percentages for the processing fees keep going up. Not making very much as a crafter or a writer every penny counts. I wish there was a way to minimize the processing fee .
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
No confusing statements
Reviewed on 10/6/2021
I am a mobile type business and also can easily take payment over the phone or easily swipe a card if available, without carrying around a very large terminal.
Pros
It is easy to use and I know exactly what my fees are going to be as it is not dependent on a certain type of card which may unknowingly charge me a higher rate. Overall the platform is easy to use.
Cons
I really don't have any thing bad to say about the software or platform except maybe I do wonder about if I ever have to contact customer service I have heard that is very hard to get problems addressed or make personal contact with a customer service representative.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Square for Retail is the easiest I have ever used.
Reviewed on 25/10/2018
This product is perfect for my needs. Works exactly as described on their website and support (if needed) is immediate and complete. Use with confidence.
Pros
Very easy to use. Quick email confirmation / almost instant at times. Fast turn around when actually getting the money into my bank account. I use it A LOT for credit card purchases over the phone (no card present). Yes, the fees are about .5% higher but always very FAST and very Reliable.
Cons
Nothing. I only use the remote card swiper when at a seminar or speaking engagement.
- Industry: Architecture & Planning
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Now i spend my days enjoying my job
Reviewed on 14/7/2021
again spending my time doing more valuable things lets me grow my business instead of counting tee shirts
Pros
This feature is amazing, it takes a little time to set up, but time well invested. I no longer spend my days counting inventory, just look on the system and current count of all products right there.
Cons
cant say any cons here. We are a water sports concession. Offering hats, sunscreen, phone dry bags etc
- Industry: Food & Beverages
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to get started and expand as you grow!
Reviewed on 31/10/2019
Outstanding overall. Square is super reliable and user friendly.
Pros
I like how easy it is to create a great looking online storefront. Clean and simple design options, easy to add/delete items, keep track of inventory, and an endless list of benefits!
Cons
It is limited as far as page layout and imagery! The gift card function is not displayable on the product pages... or if it is I've not yet figured it out.
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Cost Effective System for Small Business Use
Reviewed on 18/2/2022
We love this system and have had no issues. We've been using it for about 4 years and it has met every need, saving us time, and is cost-effective for the features it provides.
Pros
The ease of implementation of the square system was excellent. Once implemented, managing and controlling items and inventory is simple and efficient. The POS system is easy to manage and use, easy to train our staff on, and customizable for all of our needs. The reporting system gives us all the information we need to summarize our sales data, run sales tax reports, and more.
Cons
There is not much to not like. For our small business the software works wonderfully, if we had a large variety of items the POS system might get more complicated, but not for us.
- Industry: Mental Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Square improved my business
Reviewed on 10/10/2018
My overall experience is beyond satisfactory. This software is a mus for any business. Quick and easy to use and works without any glitches.
Pros
The software is user friendly, quick and easy. I love their simple and straight forward layout. They literally contributed to my business growing!!!!
Cons
I can't think of any negative thing to say, except at the beginning I had some problems that turned out to do with poor internet connection.