CounSol.com Reviews

I appreciate all of the different options to create my own templates and all of the features involved. I also really like the option of being able to keep all of my communication with Clients through CounSol and that it is HIPAA secure.

Some of the calendar features and assigning codes/costs can be confusing. All of the positives involving the calendar (e.g. client reminder options) outweigh the negatives though and I just use the features I understand/add value to my practice.

I find that CounSol is unique in having a dedicated customer service helper who responds incredibly quickly. I like how we can create as many of our own forms as we want, and all of the features for assigning forms and documents. I really like the transparency of cost, and since we don't pay per client, it is very cost effective for a growing practice. Our clients love the client portal, and we find the journal system a helpful feature as well, especially for clients who want to be in touch without having to respond (we respond to messages). We like the portal for our email with clients. The billing system works very well too. I guess we pretty much like everything.

I think CounSol has a dated appearance (skin), however the features are so good, and the look is easy to navigate.

Although it took some time to set up, my favorite thing about CounSol is the customizability of the platform. It really gives you a very easy way to house and manage everything for your practice including intake forms, uploaded patient documents, notes, etc. I also like the user-friendliness of the platform. I have a virtual admin and they say that it's one of the easiest EHR's to use right away.

The thing that I like least is just that it takes some time to customize things. It's not a horribly negative thing, but there is a bit of a curve to making the custom forms I needed. Once I did, it was not an issue. And my assigned IT person made it really easy to resolve any issues. He been helpful and very accessible.

The support is great from [sensitive content hidden]. The variety of options is the strong point.

video cannot expand to cover multiple locations. If a couple live in two different homes.

Counsol is user friendly. The features are just what is needed for my practice. The features are tailored to my practice; therefore, I did not have to guess and wonder about which to choose.

There are no Cons to the software at this time.

It's features and customer service. [sensitive content hidden] is amazing.

I wish treatment plans were available for free and that I could have a group rate instead of paying per provider/

The reports it can generate; efficient and fast customer service; appointment scheduling; houses billing needs and provides superbills to clients under their own portal.

I have had a negative experience in the recent year or so with CardConnect customer service. When I first began using CounSol as a business owner (5+ years ago), the customer service was excellent and it was easy to see why CounSol would partner with CardConnect. In the last year, I have had to call as a result of not receiving payouts for the merchant processor. In these calls, it's loud and the representatives do not speak English well which complicates resolving problems and communicating those problems efficiently. They basically repeat everything I say then put me on hold. It's a lengthy process and, each time I ask why the money was not deposited, they do not provide an answer - it's hard to tell if this is because they do not know or if it's because they are not sure how to communicate that. It makes me unhappy to feel like I can't trust that the deposits will be made.

I like the ease of use of Counsol and the diversity of features.

I want clients to be able to upload documents in attachments under Counsol.
It would also be nice if you could send messages to more than 1 client at a time.

For example, when I have 2 parents that I need to communicate the same message to.

I handles all my needs in one nice spot.

There are times where if i need to change one day or one week that the scheduler can be challenging.

CounSol offers the best customer support with your own personal rep who responds to your needs in a very timely manner. The FAQ section is filled with lots of information to help with whatever you need.

The duplicate claims that get filed without biller creating them.

I was able to integrate my video sessions, make appointments, complete documentation, complete my billing and accept client payments with one platform. I found it fairly easy to use and HIPAA compliant.

I am unable to bill through the system for some providers.

What I like most about council.com is that it is highly encrypted and that you can actually type your notes while you’re in session with a client that saves hours of time.

What I liked least was to having to enter all of my forms manually into the system that may have changed now however, once everything was entered, was very easy to use from that point

Visually, I find it very easy to find everything and navigate my portal. I also appreciate that my rate is locked in and won't change. The customer service is unparalleled (shout out to [sensitive content hidden]!).

I would love to be able to use the platform for phone appointments.

The ability to send new and continuing clients the link to get their sessions scheduled, communicate with and co-manage billing with my billing professional, appointment scheduling and seeing each morning who I will be meeting with that day. I just LOVE the ease and convenience of Counsol.

For virtual sessions, there seems to always be connection issues, sound issues, etc. More times than not, we use another product.

Counsol makes it very easy to create client forms and upload new client forms.

Improvement may be needed for option to conduct group therapy notes

I loved the ease of this EHR service. Whenever I had a problem on my end, such as wanting the service but needing to go part time, their customer service and flexibility was amazing. I felt like I was dealing with people who cared.

Nothing about it I can think of that I didn't like.