Epos Now Reviews

What I like most about the product is the simplistic layout, the fact that the system is economical, the ease of learning the system, the quick access to help when it is needed. If your POS system fails, you have to have access to help and Epos Now is there when you need it-you don’t have to wait days to hear back. Another feature that I love is the tracking and reports. I love that I can track what customers order and be able to send emails when customers make payments on their credit accounts is phenomenal. Our customers love this feature.

I wish the measurement was in standard measurements instead of metric. For example, we sell nails and screws by the pound, but in the system we don't have the option to choose pound, but it isn't the end of the world instead we set it up as l (liter) but when you establish the cost it doesn't matter if it is showing as l or lb because you set it up as cost per 1 unit-whatever unit you choose to use. This is the same issue with measurement instead of foot, there is a meter, but it is still manageable without the standard measurement. The only option currently with Epos Now is metric, but it is my understanding that standard measurement is coming soon.

We purchased your POS systems for both of our shops earlier this spring. We were upgrading our Gettysburg shop and opening a new location in Charleston, South Carolina. On the day before our opening, we installed the Bixelon barcode printer, and the plan was to print all of our labels that day so we'd be able to open and take sales the next day, April 1.

When we tested the labels we'd printed, we found that none of them would scan, which was a major problem for us opening the next day. One of the Customer Support had been working with us already through weeks of a difficult installation in our Gettysburg shop, and when we realized the issue with the labels not scanning, he had already gone home for the day. It was a Friday night, and we were in a panic. Thankfully, a lady working your call line was able to reach out, and that customer support went above and beyond the call of duty, working with us for literally hours, ultimately discovering a bug within Google Chrome that was causing the issue. He then quickly fixed the problem, allowing us to print labels for all of our hundreds of hats and to open on time the next morning, with our system fully operational.

Since then, continued to be quickly responsive to any issues we have encountered. We have been meaning to write this letter for some time now, but opening a new shop has been all consuming. We are ever so grateful to the customer support and feel that he is a true asset to your company. He is patient, personable, and calm, and a fine representative of your business. If he were our employee, he'd most certainly be first in line for a promotion.

I responded saying I use the system daily. I NEVER have. It sits in the box unopened.

"Con" is a good descriptor. I purchased the hardware and system for my business. After being assured of all of the monthly costs and 'no hidden fees' - there have been nothing but. The sales rep can't answer questions regarding these fees and the clauses in the terms. Nor can the customer service rep that was suppose to onboard us. They referred us back to the other. The 'Welcome Team Support" person reached out and then never replied. From March 3 - April 22 (today), outside of sales, no one will return my emails for resolution.

Nothing keep away at all costs.

Poor customer service. The accounting software is terrible and doesn't work. Long waiting times to get in touch with customer services and you are constantly passed to different members of staff problems never get solved.

Professional, courtesy and respectful to their customers. Representatives go out of their way to assure the problem you are experiencing is resolved 100%

there is not anything I can think of at this time that would classify as a con based on all the positive experiences I have had dealing with their IT department as of late.

The software is easy to use and can be edited to suit your business needs with time saving folders. It also has a very user friendly interface that can be picked up in minutes making it great for getting new employees up to speed

Updating the software was a little tricky but with the help of the telephone team this issue was resolved pretty quickly.

None
I don't have anything positive to day about my experience with epos
Please read cons

I worked with epos now for over 12 months and they made me waste so much time and money. I been having issues integrating my shopify account with my epos account for over 12 months, stock level was incorrect and also the app wasnt syncing properly.
I have been having the same issue for 12 months and spoke to over 20 different staff members but still the issue hasn't been solved till today. Every phone call i had lasted between a hour to 3 hours.
Their customer service is not trained enough and absolutely clueless on what they are doing as they admitted multiple times that they didnt know how to solve the issue and were waiting for their manager response on how to move forward. What makes me even more frustrated is that in over a year time of reporting the SAME issue CONSTANTLY day by day, i never had help from any of their managers in charge. I dont understand why epos is adding extra apps on their app store when they clearly have zero control on them. To add more features you ALSO have to make sure you to add more training etc you can't offer a service that doesn't work. I really hope that i won't have to put up with this company ever again, an absolute headache. Avoid at all costs!

Great looking product, beautiful interface. Back office component is easy to navigate and robust. Easy to find all of the reports and data I need. A component in the back office allows you to suggest improvements to the software. We are a resale shop and this software fit my needs of being able to assign store credit to my customers.

There are a few UI areas that could use improvement but nothing too critical.
Getting a hold of customer support can be tricky, I believe they are based in the UK with support in the East Coast. I'm on the West Coast so occasionally I've had to play a bit of phone tag before getting a live person.
Because I do own a resale/consignment shop, I'm adding a lot of various products to my stock list as I set up over several months, and this has required me to sign up for a Bulk Upload app which has an extra fee associated with it. This is annoying. If you add new lines of products regularly this is likely something you'd have to do, since adding products one by one is tedious. Though they will do a bulk upload for you when you first set up for free, so if you've got your product list in advance this might not be an issue.
Because some of the features are apps it takes a while to navigate to them and open them.
This being said, these are minor complaints, when I look back at some of the other systems I did look at.

Easy to use Once you get the hang of it but I am not a techie so it took me a little while

Actually it’s a lot more detailed than my business requires so for me it took some time to customize it to my business

Support is great and prompt. Loved the training.

Add ons are overpriced. We looked at the customer loyalty option and the Quick Books option but both required a monthly fee.
The credit card integration with EVO was a complete and utter failure and a support nightmare for our bar manager. I must add that the issue wasn't with EPos but rather the dismall support system at EVO.

Ease of implementation
Inexpensive
Reporting
Apparent integration to existing banking systems

The support is only in QLD business hours. The integration with banking systems is not with Australian banks only Tyro. This software is only for retail businesses, and would be good; is not for hospitality venues - receipts are restrictive and are not set out for hospitality and the kitchen dockets are complicated and difficult to read.

It looks nice thats pretty much all I can say about it.

customer service is a joke, I've sent so many emails and called and keep getting bounced around. They are charging me when I didn't get my system for a month and half got my CC company set up and said I would here from Epos Now to finish the final step and nada. I even got charged for not doing the integration of the cc payment per terms and conditions which I did and called asking them to help me with the final step and nothing. I just want to be refunded bug waste of time and money. I need a new POS company and im 9 days away from opening which they know about. Don't throw your money away with this company check the BBB on them they have well over 30 complaints with similar situations.

The back office is fairly easy to navigate for basic needs

The help/tutorial aspect of this software is greatly lacking. There are a lot of features to utilize but it's near impossible to get proper training on using them. Which leads me to my next con -

The support team is incredibly unreliable. IF you are lucky and get a good support rep, your issues may be resolved quickly. However that is a rare occurrence. I typically have to call back a few times to get issue resolved/questions answered. Add the fact that it's very common for the support reps to make mistakes in fixing "issues" and often end up making matters worse.

The bulk import feature is incredibly important to our business. But it is complicated and doesn't work properly because of what seems like a formatting/programming issue. It's been two years that we have used this product. One would think they would have fixed this issue by now. Especially because they charge for the service.

They also do not have an EBT functionality which complicates our daily report reconciliation. That has been on their "project" list for some time now. Maybe one day?

I made the decision to purchase this software because it looked user-friendly and the support team sounded great. It was also in top 10 for retail software in UK.

Since, the beginning I had many technical problems and problems with the support team. Once accidentally, they've deleted all my sales and product data during trading!
After a while, I lost connection with the support team, waiting for a day or 2 for them to get back to me, screen freezes in front of the customers in the store and there's nobody to reach, the system doesn't sync, no solution there. And, their Bulk Editor app is not working at all! And, once you reach someone with the support team, their answer is always like that - sorry, it has to be a glitch in the system, there's nothing I can do! Their support is to solve system problems, therefore I don't understand this reply at all!

I've bought the integration with Shopify and this sync is not working either and they are blaming Shopify about this. No product or refund data to be synced during the day, nobody to reach for help. I have been waiting for a solution to this for 4 weeks now.

I don't recommend this company to anyone, please stay away from this brand!

The system is easy to use. I would love to have continued to use it....if they stood by what that tell you when you are purchasing the product and provide customer support, as they indicated.

Do yourself a favor....DO NOT PURCHASE AN EPOS SYSTEM. They DO NOT stand by what they tell you, when you are purchasing their equipment. Their support after one year is HORIBLE. If you refuse to buy their customer support plan, they tell you that they provide email support, which is a lie. They told me desktops have a 3 yr warranty on all equipment. Now, they are saying it only had a 1 yr warranty and we have to pay for a warranty, to have anything replaced now. I have created several tickets and never heard a word back or got the problem resolved. Today (Sunday at 2:00 CST) our desktop was down (which is ironic since our warranty supposibly just expired on the desktop). We had customers in our store and I needed our desktop up to check out customers. We received an error message saying the desktop could not be found, it has been moved or deleted. We called EPOS. It went to U.K. They refused to help because we did not purchase the 24/7 customer support service and said to call the US support line on Monday. Needless to say, we will be shopping for another POS system that stands by their product and customer service!

Straight forward to use with logical operating system integrates with other systems easily and seemlessly - the team at Eposnow offer second to none support with full programming and setup assistance on and off site - they set it all up remotely for me and when the day of changeover came it’s was literally 5mins and the old out of date system was out and my brand new all singing all dancing Eposnow system was up and taking money ! - the after support has been awesome not that there has been any issues but a few small tweaks here and there - my chefs love it seperate printers for each course clear easy to understand tickets, it also allows me to use the tab function to use as my hotel rooms and bill transfers happen easily. Back office is easy to navigate and gives me real time information, my specials are set up and are simple to amend each day - I can’t fault it

Extreme hostility was experienced but not from these guys - it was from my old Epos solution company when I told them I was leaving - telling me I’d made a huge mistake and I won’t get any support or help - this was the exact reason I left them and went to the guys at Eposnow - I won’t mention names but if they, as I do keep an eye on the competition, and they read this they need to take a good long look at the guys at Eposnow and how they really look after their customers - they might learn something.

Not Much to define it above anything else in a crowded marketplace of average solutions.

With over 30 years in the Epos industry, both supply and executive user, Brought in to effect the conversion and integration of accounting systems for existing Eposnow solution. On representation of links to Xero and with other systems integrated elsewhere to the platform in the business all attempts to link were painful. !st line support were unable to fix and any higher support was not accessible. Insistence that the problem was Xero for over a week was frustrating until eventually a functioning link was established to the API (not a Xero problem).
Then the problems really started. Transactionally the information flows to Xero were flawed and did not balance to reality. The posting of sales invoices to the accounting ledger made no reference to defined accounting structure, created spurious entries and gave no meaningful method by which reconciliation could be achieved.

It's pretty. That's about it. Apart from looking nice the functionality is poor.

Everything.
Sales reports are incorrect all the time, cash up was wrong on a daily basis (not due to human error).
Support is practically non existant. Whatsapp support might reply in 3-4 weeks if you're lucky. Phone support aren't trained so can't help solve issues.
Higher management try to blame your equipment rather than their system.
Slow and Laggy, took over 5 minutes to log in some times and button presses wouldn't register half of the time.

Just generally and awful system.

Great tech support, cusromizable software.

There is no user manual, and the "guide me" feature is limited

The till at the forefront for staff is easy to use

It is not easy to run reports and set up products especially when cost prices and sale prices can change. The stock take functionality is also not the easiest to use and monitor from a staff and management perspective

No Pros! Support & Customer Service hopeless. Not sure how a company is legally allowed to offer a solution that does not work!

Now been using this company for 2 years and they still have not managed to integrate our Magento system with the Epos Now till. They have outsourced this to 3 different companies during this time, all have been very amateur and have failed! It has cost my company thousands. Absolutely disgusted with the level of service we have received. Over the last 2 years we have gone trough a number of Epos Now staff, as they are constantly leaving. Will be seeking legal advise! If you have got a Magento system KEEP CLEAR of this company! They offer a solution that does not work!!!

This software did not over burden me with things I did not need. Customization made it a good fit for my business, plus its very easy to use.

A few of the functions are not so easy to find, but customer support was able to help.

After evaluating a number of potential EPOS solutions for our business we decided that the Epos Now solution was a close watch to our required specification, functionality and ease of use. It provided all of our essential hardware and software requirements and many 'nice to haves' that were on our original list. After installing the system off-site we had an intensive period of testing user data and configuring the system to match our specific business processes. Epos Now provided plenty of training and support during this period and we were impressed with how much functionality was available compared to our old system. After the user acceptance testing was signed off the system was installed seamlessly into the operation and has ran perfectly from day 1. Combined with the remote back office, the Epos Now system has been welcomed by staff, has introduced many new efficiencies into our business and continues to do so the more we use it. We have no hesitation recommending this system to others.We had a couple of small software gaps that we needed more help than usual to rectify however epos now made available the support resolve them.

easy to use and adaptablilty. The ability to integrate with Quick Books

it can be slow and I have had issues with it not allowing me to log into the til

Not much except their price but i guess i got what u paid for.

After 2 years my pos til got an update and stopped working. It's been 7 weeks now and ive called 14 times. 8 times they tried to remotely fix it then never call me back.