--- description: Learn how 8x8 Contact Center can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: 8x8 Contact Center Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [8x8 Contact Center](/software/107107/contactnow) # 8x8 Contact Center Canonical: https://www.getapp.ie/software/107107/contactnow Page: 1 / 3\ Next: [Next page](https://www.getapp.ie/software/107107/contactnow?page=2) > 8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. > > Verdict: Rated **4.3/5** by 47 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of 8x8 Contact Center 8x8 Contact Center capabilities include: - Conversational AI to deliver effective self-service experiences across all channels to resolve a wide range of customer inquiries, both simple and complex. - Omnichannel skills-based routing for voice, web-chat, email, SMS, messaging, social media, and video elevation customer interactions - Agent Workspace to handle all interactions through a single pane of glass - Supervisor Workspace to manage agents and contact center performance through a single pane of glass - AI-powered insights and automation to enable self-service - Intelligent voice self-service - Holistic reporting across all channels - Visual and intuitive reports, and dashboards - One-click access to enterprise subject matter experts - Full PSTN replacement in 58 countries/territories - Auto Dialer providers preview, progressive, and predictive - Quality Management and coaching - Workforce management - Speech and Text Analytics - Interaction journey analytics - Performance management - Post call surveys - Integrations with leading CRM apps such as Salesforce, Microsoft Dynamics, Zendesk, and 20 others - Dynamic integration framework - Open APIs and developer program ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 47 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: 8x8 - **Location**: Campbell, US - **Founded**: 1987 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Speak with an expert for the best pricing. Custom plans available based on team size and needs. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, United Kingdom, United States ## Features - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Autoresponders - CRM - Call Centre Management - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Customer History ## Integrations (7 total) - HubSpot CRM - Microsoft Teams - NetSuite - Salesforce Platform - ServiceNow - Slack - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.getapp.ie/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.ie/directory/275/call-center/software) - [Contact Centre Software](https://www.getapp.ie/directory/593/contact-center/software) - [Auto Dialer Software](https://www.getapp.ie/directory/1067/auto-dialer/software) - [Business Phone Systems](https://www.getapp.ie/directory/1099/business-phone-systems/software) - [Predictive Dialer Software](https://www.getapp.ie/directory/849/predictive-dialer/software) ## Alternatives 1. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Ringover](https://www.getapp.ie/software/117547/ringover) — 4.7/5 (858 reviews) 3. [Sobot](https://www.getapp.ie/software/2079329/sobot) — 4.9/5 (92 reviews) 4. [Amazon Connect](https://www.getapp.ie/software/2057092/amazon-connect) — 4.5/5 (92 reviews) 5. [HoduCC](https://www.getapp.ie/software/456711/hoducc) — 4.6/5 (95 reviews) ## Reviews ### "8x8 Contact Center Review" — 5.0/5 > **Dominic** | *5 August 2024* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: It is easy to use and is seamless for engaging with customers in various ways of communication. > > **Cons**: There can sometimes be issues with logging in to the software. > > The overall experience that I have with 8x8 is that it's a good communications platform. ----- ### "8x8 is easy and a great system" — 5.0/5 > **Angela** | *26 July 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, ability to get help. Phones do not go down due to service lost > > **Cons**: Easy to contact thru app, fast response. > > It was a pretty simple switch over, and glad we did it ----- ### "Terrible Customer Service and They Won't Let You Cancel" — 2.0/5 > **Danny** | *3 May 2021* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: It worked OK for us for nearly 10 years but was always clunky, requiring separate logins to different apps. > > **Cons**: Customer service was worse than horrible\! Always offshore call centers reading scripts. Our main line number was suddenly ringing on 1 person's extension instead of going through call distribution. Service people had no clue and gave instructions based on a different platform. They promised call backs or resolutions that never came. It went on for a WEEK of a major disruption for our business. We decided that was the last straw and switched to a different (MUCH BETTER) system. Now they want to charge us an $8,000 ransom to "buy out" the rest of our contract. What they won't tell you when you buy is clicking to accept locks you into a perpetual contract that renews every year with no provision for customers to leave even if the service is terrible. > > I'm just so glad we're not using it anymore. Now, we're fighting them on the $8,000 ransom. They are threatening to send us to collections. Do you want to go through this? ----- ### "This is a great product\!" — 5.0/5 > **JW** | *24 April 2024* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Easy to use. Easy to use. Easy to figure out. > > **Cons**: UCaaS Call Queue needs more features. Call Queue timeout. Other. > > Excellent\! This product is very good to work with. ----- ### "8x8 Contact Center Review" — 5.0/5 > **Bryon** | *27 November 2023* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I like that it is always being upgraded with new features added. They seem to use the feedback given to make the product better. > > **Cons**: Having to have both the Agent Workspace interface and 8x8 Work open for the calls to work. I do know that the beta is out where you will only need Workspace open but have not tested it yet. > > The overall experience has been good. From time to time we do have issues that affect all of the agents but for the most part it has been stable and easy to use. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ie/software/107107/contactnow?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/107107/contactnow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data