MIE Trak Pro Reviews

Great integration between various modules; transitioning from quote to sales order to work order to invoicing is very smooth. Customer support is great, usually same day - at least within 24 hours. If a change in the system can help you use the system more efficiently, they will consider it for the next update and try to make it happen. You can pick and choose which modules you use and it integrates well with Quickbooks.

It is somewhat difficult to train team members, especially those who aren't as experienced with computers and databases. Some features don't work as well if you have higher volume production runs, and if your materials are slit coil material or wire, but this can be worked around.

Easy to use.

Nothing.

The Software is easy to use in every day running of the business, the support is always there, any questions the team are always willing to help.

The glitches in the system, Work Centres not working properly but this is due to the way we set it up.

The ease of use and the fact that you can search using various options, makes finding the information required a breeze.

When creating a purchase order it automatically searched for a Customer as opposed to a supplier.

Mie Trak pro has worked with us to better understand what is going on in our shop and allowed us to accurately know where to improve.

There is so many features it makes us feel we need more work in order to use them all. There could be an ai assistant that will do your job but then again thats what they pay me for.

Once familiar, data entry is pretty easy and support is willing to answer any questions.

Setup, figuring everything out, limitations and being 3-4 time zones away from support.

Product has numerous modules that cross reference data. Reports can be customized.

Scheduling module needs major overhaul.

Easy to use software. A support team that is available when you need them.

Software training documents could be more detailed. I think with any software update, there are always bugs/glitches, it would be nice to have an update free of bugs/glitches. The training module could be more user friendly; unable to edit areas to build them to your needs.

User Friendly by being easy to learn and move around in orders. Inventory can be adjusted at invoice creation allowing us to quickly fix inventory count issues

Mostly me just learning the ins and outs, so far no real issues not handled by customer service. We have had some issues with the format of some of the documents but support at MIe Trak has quickly addressed

Fantastic support from the MieSolutions staff.
Holistic, not fragmented. Buy a seat get access to all of the features.
Easy user interface, not overly complicated.
High level of company integration.
Highly adaptable/flexible.

Software favors smaller assemblies but still functions for our 100+ component designs.
No perfect training documents as the flexibility means each user is utilizing the software differently.

Logical flow of work done efficiently saves us lots of time. Features are well thought out and regularly updated and improved.

Help file for those rare cases that help is needed could be more expanded in detail. Over all it is an impressive program.

This product is easy to use and whenever we might have an issue, the vendor is always there to help us quickly and efficiently.

Like any software, there's a learning curve.

The system will give you real-time information whenever you want. So when you are on the phone with a customer you can give accurate information.

Nothing

The product is comprehensive and configurable. We use the product in a manufacturing environment and deal with OEM level customers, so we need a robust IT environment to support the dynamic needs of our customers. It also has a robust integration with QuickBooks that allows you to run their finance package or integrate with QuickBooks for full job costing functionality.

Because the product is very configurable, there are a number of options that need to be set up. It is not overwhelming, but I wish the baseline reports were more standard out of the box.

I can throw out an idea and we can change reports or data collections to suit our new step forward. We can adapt this to our needs and our people.

The ability to change reports although it is probably myself at fault.

It's multi-functional and very useful. Seems like a lot a first, but the support that Mie Trak offers is excellent. They take care of our problems and keep us running smoothly.

There's a lot to the software. A lot to learn, and it was difficult to wrap my mind around at first.

The support received from the MIE Solutions technical support staff

The limitations as it applies to our industry specific requirements

Support is top notch! My questions get answered quickly and thoroughly.

All software needs to be tweaked after installation to meet the business model.

Quick responses on support tickets. User friendly interface with the software. Both the Shop Floor Module and actual software are easy to learn quickly.

I haven't experienced something that sticks out that I don't like.

High levels of flexibility.
Excellent support.

Occasionally bugs aren't picked up prior to updating to new build.

It's extensive and covers most of what you'd need to do in an ERP system. Customer support is readily available.

Not intuitive, takes a long time to learn, too busy, slow. Although customer support is available my experiences have been mixed, the techs are too fast on their end and assume you know everything they're doing and talking about, didn't end up helping me.

One word sums up the reason that we use and love MIE Trak PRO and MIE Solutions, FLEXIBILITY. This vendor is willing to help us configure their software to work the way we do instead of making us change our process to work the way the software does. In addition, the support we get from MIE Solutions is first class. They are very responsive to our support requests and don't make us wait for the next major release to provide a small modification we need now. The price of MIE Trak PRO is very fair for the powerful features it provides and the annual support charge is a good value for all of the time that MIE Solutions staff spends to make the product work better for us.

The main problem we have with MIE Trak PRO and MIE Solutions is a result of what we like most about them. Their flexibility and responsiveness in modifying the software makes it difficult for them to keep training materials and documentation current. We have also seen that occasionally updates can have unexpected results, but in each of those cases, support has worked with us to resolve the problem quickly.

Price, local support, good training, expandable, easy to amend errors, easy to automate routine work, able to easily search for invoicing and customer data,

Coming from an outdated system there are no real issues to contend with

1. support is stellar
2. ease of customization
3. did i mention the support
4. customization. we are able to build our own reports and edit the formats.
5. vesatility (you can make or buy parts- don't need two part numbers.

We choose to use a different accounting package (due to our structure), so i am not including that portion in the review.