MIE Trak Pro Reviews

It's extensive and covers most of what you'd need to do in an ERP system. Customer support is readily available.

Not intuitive, takes a long time to learn, too busy, slow. Although customer support is available my experiences have been mixed, the techs are too fast on their end and assume you know everything they're doing and talking about, didn't end up helping me.

One word sums up the reason that we use and love MIE Trak PRO and MIE Solutions, FLEXIBILITY. This vendor is willing to help us configure their software to work the way we do instead of making us change our process to work the way the software does. In addition, the support we get from MIE Solutions is first class. They are very responsive to our support requests and don't make us wait for the next major release to provide a small modification we need now. The price of MIE Trak PRO is very fair for the powerful features it provides and the annual support charge is a good value for all of the time that MIE Solutions staff spends to make the product work better for us.

The main problem we have with MIE Trak PRO and MIE Solutions is a result of what we like most about them. Their flexibility and responsiveness in modifying the software makes it difficult for them to keep training materials and documentation current. We have also seen that occasionally updates can have unexpected results, but in each of those cases, support has worked with us to resolve the problem quickly.

High levels of flexibility.
Excellent support.

Occasionally bugs aren't picked up prior to updating to new build.

Price, local support, good training, expandable, easy to amend errors, easy to automate routine work, able to easily search for invoicing and customer data,

Coming from an outdated system there are no real issues to contend with

1. support is stellar
2. ease of customization
3. did i mention the support
4. customization. we are able to build our own reports and edit the formats.
5. vesatility (you can make or buy parts- don't need two part numbers.

We choose to use a different accounting package (due to our structure), so i am not including that portion in the review.

MIE Solutions has been absolutely awesome with regards to Support and Development. If we have a question about the system we typically receive a phone call Within a few hours of submitting the ticket. MIE Solutions has definitely gone above and beyond to satisfy our needs and have been extremely patient with all of our questions and training needs. MIE Solutions is the epitome of making sure the customer’s needs are met.

We love MIE Trak Pro and everyone that we have interacted with, however if I had to list a dislike, it would be that their Support team is all based in California and the time difference can cause a delay in hearing back regarding Support issues/fixes, etc.

The development team has built in functionality that caters to any business model. Any time we have questions about the best way to use a function within the software someone take the time to understand how it can be best suited to our business.

It would be great if we could export an ACH file with vendor bank acct # and routing # to upload for EFT payments. This is currently a manual process that is time-consuming.

Support and ease of use.

N/A

The stability of the software, the tech support and the willingness to customize the product to our own ideas and needs.

Nothing to dislike.

The product is ideal for job shops, it’s well thought out, full of useful features with almost no need for customization. The team at Mie-Solutions know their product and are quick to respond.

Tough question… I would have to say, that for us, it’s the scheduling module only because we tend to schedule groups of parts and not unique parts.

Tech support is very good. Have solved all issues thus far.

Updates tend require security settings to be updated each time. In past updates, all users saved layouts have gone back to default settings

The real time data and the Flexibility, customization to look at data, get data out / in

How big it is and getting my mind wrapped around it, and my inpatients to get all the features rolled out and implemented

10. I would definitely recommend this product to a friend looking for an ERP program in the sheetmetal industry.

The support has always been top notch. They're always adding new features to streamline processes.

Always willing to help, and the customer service is very speedy and accurate.

Can't think of anything right now.

Easy to use software. The vendor is very hands-on with support. Support does not cost an arm and a leg.

Software “evolves” over time.

The support is outstanding. Most issues are resolved the same day. It is a very simple, straight forward

I would like to see more video demonstrations in the “help section”

I really like the search features in all of the tabs. I like that you can have multiple tabs open at one time. I like the very easy to read fonts.

That the Sales Order Screen does not have invoicing accounting information. That you cannot copy shipping addresses between customers.

All the processes seem to flow very nicely

We do have error messages that come up periodically you either have to try again or exit out and try again.

I would say that system is a good starting point for small business

It is a live system so that whatever module you are in and make a change it changes all modules.

The ease of use and top elite tech support

Nothing I can think of…

The best thing is how we can keep track of jobs, material, and hardware.

I don't have a thing.

This software is very reliable and capable of generating many reports to help us with daily tasks and decisions. Most importantly the support we receive from the team at MIE is excellent.

There is nothing I dislike about Mietrak, however, it's only as good as the info you put in, so everyone has to be on board.

I looked at a fair few ERP's before settling on MIE Trak, and what impressed me the most was just how little tweaking it required to be suitable for my business. Some rivals will charge you the purchase cost many times over just to get it fit for purpose!

Like all ERP's it's only as good at what you put in!

Powerful and feature packed. Our business has grown over 50% (coincidentally) since implementing MIE Trak Pro and the software has handled the growth without a problem. More users, more transactions and more parts have not bogged down the system. The seamless integration from accounting to purchasing to manufacturing to shipping is excellent.

A powerful package takes a lot of time and energy to implement. This is not something a busy company can do overnight and the learning curve is a bit steep. I think this would be the case with any complete Accounting+MRP system.

One of the biggest things is not what it does for you, it's the by-products of what is done as a result. By product is more than you imagine you needed. Those surprises is what brings MIE Trak Pro to the top. It goes so much more in depth than you can imagine and that is the key to it. Huge amount of information is gathered without having to think about it and reporting features are top notch. Reporting is one of my favorite things about MIE Trak Pro

They won't let me run it from a beach from Florida. In honestly I was able to run MIE Trak from out of the office 6 hours away, and i'm able to see quotes and machines in use.