MIE Trak Pro Reviews

Very knowledgeable staff. They always can solve our problems and answer questions.

We are in Michigan and they are in California. This time difference has caused us to have some increased time waiting for support. Although, recently we have been noticing them getting back to us much sooner with help.

One word sums up the reason that we use and love MIE Trak PRO and MIE Solutions, FLEXIBILITY. This vendor is willing to help us configure their software to work the way we do instead of making us change our process to work the way the software does. In addition, the support we get from MIE Solutions is first class. They are very responsive to our support requests and don't make us wait for the next major release to provide a small modification we need now. The price of MIE Trak PRO is very fair for the powerful features it provides and the annual support charge is a good value for all of the time that MIE Solutions staff spends to make the product work better for us.

The main problem we have with MIE Trak PRO and MIE Solutions is a result of what we like most about them. Their flexibility and responsiveness in modifying the software makes it difficult for them to keep training materials and documentation current. We have also seen that occasionally updates can have unexpected results, but in each of those cases, support has worked with us to resolve the problem quickly.

ease of use and ability to work with development to tailor to our needs.

they have gotten real busy and i think customer service has suffered recently

menus are easy to follow
for its price gives you a very powerful system to run your business
Quick view reporting gives you access to data that the normal reports do not give
The general report writer is easy to use
easy to look into system to see where in the factory the goods are
Scheduling and capacity planing is easy to set up and maintain
works orders are detailed and easy to follow

General ledger is simple
rework for both externally discovered faults and internal is cumbersome and reporting needs improvement
need better control on new builds as some causes more issues

Ease of use and connectivity between modules. Data collection from workforce using Kiosk back into main system.

Lack of manual describing all functionality aspects. If you need to find what certain parts do there is a lot of missing documentation and you have to call for support.

Price, local support, good training, expandable, easy to amend errors, easy to automate routine work, able to easily search for invoicing and customer data,

Coming from an outdated system there are no real issues to contend with

Easy to use. All the data in one place. Reporting via SQL a big plus. Decisions can be made quickly as data is live

Changes / suggestions are encouraged but can take some time to be released

The ability to gather so much information from this software is just remarkable. What took hours before now takes seconds. Without this software we would be just guessing when it comes to scheduling and all other functions to run our business. There is no more guessing and our customers get the true answers based on facts .

There is not much we like least about the software. Me personally I would like to be able really understand how to make my own quick views without always asking your team for help.

The total control over our business. It answers all the questions needed to be in control.

Not checking for any issues when updating the software.

The reports and information gained through the use of this system is time-saving and all encompassing.

I wish I knew how to use every single aspect of this system BUT if I don't know how to use something, there are a wealth of training documents and videos readily available at my fingertips.

Easy to use.

Nothing.

The best part about having this product is the support that comes with it. We get our questions answered quickly.

There are still a few bugs within the system which should get ironed out.

MIE Solutions has been absolutely awesome with regards to Support and Development. If we have a question about the system we typically receive a phone call Within a few hours of submitting the ticket. MIE Solutions has definitely gone above and beyond to satisfy our needs and have been extremely patient with all of our questions and training needs. MIE Solutions is the epitome of making sure the customer’s needs are met.

We love MIE Trak Pro and everyone that we have interacted with, however if I had to list a dislike, it would be that their Support team is all based in California and the time difference can cause a delay in hearing back regarding Support issues/fixes, etc.

Easy to use and helpful staff. Tracks all inventory inside and outside of the business, which has been huge for us.

Accounting feature was not where we needed it to be at the time when we started, and would like if some features loaded faster to save time.

I love the immediacy of the help when I need it. We love that all aspects of our business integrate so well in one place; from accounting to production, to shipping and invoicing.

Once familiar, data entry is pretty easy and support is willing to answer any questions.

Setup, figuring everything out, limitations and being 3-4 time zones away from support.

One of the biggest things is not what it does for you, it's the by-products of what is done as a result. By product is more than you imagine you needed. Those surprises is what brings MIE Trak Pro to the top. It goes so much more in depth than you can imagine and that is the key to it. Huge amount of information is gathered without having to think about it and reporting features are top notch. Reporting is one of my favorite things about MIE Trak Pro

They won't let me run it from a beach from Florida. In honestly I was able to run MIE Trak from out of the office 6 hours away, and i'm able to see quotes and machines in use.

User Friendly by being easy to learn and move around in orders. Inventory can be adjusted at invoice creation allowing us to quickly fix inventory count issues

Mostly me just learning the ins and outs, so far no real issues not handled by customer service. We have had some issues with the format of some of the documents but support at MIe Trak has quickly addressed

Very easy to use. User friendly. Going from screen to screen is very easy and understandable. No question alot easier and practical.

Slight lag between screens. Icons can better be described. Also, pop screens that prompt you or remind you of an open order. or P.O. could be helpful.

Easy to keep track of projects and costs. We looked at a lot of products before choosing Mie Trak Pro. All the products are very similar, but Mie Trak was a much better price. Great customer service. They go above and beyond for their customers.

The system requires you to both: Save and Paste. This seems redundant. Sometimes the program is a little slow.

The willingness to help make their product fit the needs of their customers. We are able to use to product for all aspects of our business from Accounting, Sales, Manufacturing to AS9100 level Quality Management.

The only thing I think that could use improvement would be the documentation and training. More involved explanations of new builds and the changes that occur and how they may affect users. Better training videos with more detailed explanations of all fields and how they interact with one another and where they information is being pulled from. The training videos cover the basics but do not go into much detail or cover "special" users who may need to adjust the way they are used.

The entire package. Great system with great support

Can’t think of anything

There is multiple ways to look up to find information on customers, work orders, and Purchase Orders.

When we link a file to a work order or sales order, if you move a folder that you have linked to the system you can not open it.

The real time info and the ease of use. Very user friendly. I loved being able to get a quick snap shop of projects running through the shop and know exactly where we stood in real time. The shop personal were also impressed with its ease of use.

Had trouble getting the shipping scanners to communicate with the software. It took several months before the bugs were finally worked out but once they were, they were awesome.

What can I say? This software really meets my expectation. It integrated all the information that we needed in a manufacturing.

Nothing more cons for this software. So far so good, lag motion in between scenes can be surely fixed.