talech Reviews

Love it

Reviewed on 13/9/2019

I'm considering switching to a different POS system

Reviewed on 1/11/2016

At first, we all loved our new Talech POS. It is very easy to use and train new hires on. Then all these updates rolled in and some of the features didn't work for us. First, employees were able to print out their daily time sheet that included their sales for the day. This was not a good thing for our company, because we work as a team and we have people on the sales floor making the sales and then people processing orders at the end of the day. Of course, processors would seem like they made the most money that day. I have tried to get this changed, but was told it couldn't happen in the near future, but it was noted. Then, we experienced some glitches in the discount button. last week, we tried to apply a 10% discount, and it would register as giving a discount in the $1000's. This was really frustrating and I haven't had a chance yet to call tech support. Shortly there after on a busy Thursday, we were unable to process credit cards because that option was down in the system. Luckily, we had an analog credit card machine that we were able to use. I tried calling tech support for 4 hours, and couldn't get through. We had to wait to process orders until the next day when the system was up and running again. Another thing we have issues with is finding tickets to reference an open order. Apparently, it purges from the system after 3 months and we have to call tech support to retrieve it. There are a few other issues that I have that I am unable to articulate right now, but that is the bulk of my frustration with the program. Please take these responses into consideration. Having my concerns addressed and fixed would be amazing as I love this program and I want it to succeed so that my business can succeed as well. Thank you for taking the time to read my review. Please contact me to discuss further.

Ease of use

Reviewed on 23/8/2019

The new house account stuff seems to be a benefit for someone like me. I let folks run a tab. The software has gone down on me a few times during a shift and Talech just asks you to be patient. The lack of knowledge from the help desk is frustrating.

Marty's Restaurant & Retail Operational Review of Talech POS System

Reviewed on 31/8/2019

We have only solved the items under Pros. although talech systems also begins to make it easier for us to do at least retail inventory easier to determine.
However, dealing with a customer service staff who are really only there to get us off the phone as quickly as possible while attempting to fix a specific problem is frustrating. More often than not, they are not given the time to sufficiently understand the problem or issue or don't really care, and more often than not, we get instructions to go to online help, with not even what specific topic we're supposed to look under. Time and time again, when I've asked for help to create reports I want, there is not only a misconnect in understanding (my tech language is not very good) but most of the responses I have gotten in the past year is that work on the reporting features are not a priority and therefore will not be addressed in any determinable near future.
We got Talech to grow our business. While it has helped it has also been a disappointment as it is not as user friendly as we thought. And the ability of customer service to understand and help us resolve the issues we have, while lately much better on very specific items, has on more complex issues on a admin level been very disappointing. Talech customer service is good about adding techy and trendy additional features but not so good at organizing the information to manage the actual administrative business needs of business owners & managers.

Talech POS

Reviewed on 26/3/2019

Talech works great for us at our retail store. We have many SKUs and building the product list was very taunting but I imagine that it would have been on most software platforms with the large number of products we carry. Once it is up and running it performs very well and provides some reporting, there could be more, but whats here is useful. Tier 1 tech support has not been very useful with a lot of my issues but once you get to Tier 2 its much better. Overall this is a great software with a nice interface. If you need a POS definitely give Talech a look.

Cheapseats need to approve

Reviewed on 1/11/2016

Hi I love the software its ease of use there are only 2 issues I have #1 that employees can delete and avoid easily and shouldn't be able to so lets say they put the order in they can slide the item over and delete/void with pass code employees shouldn't be able to delete/void ever unless they have the owners pass code..when we cant run credit cards its takes forever for your company to fix it you need a back up system ....Sat Oct 30 your system was down for like 3 hours ouch that hurts my restaurant :( get generator or something. I got to say your employees are GREAT!!! I BOW TO THEM they are nice, courteous on top of everything. So, so understanding I got to admit I have called maybe twice and I was a poop :( but your employees handle it well your are lucky to have such an awesome crew keep it up. I worked in customer escalation dept so I know how it is your bless I love you folks .... thank you for asking for my feedback I appreciate. Have a great day.

The 3 Weird Sisters

Reviewed on 15/11/2016

I feel overall the customer service is lacking. When a recording says "we are sorry for the long hold", that tells me you are not only aware of the problem but doing little to fix it. I have to schedule a call to get simple answers asked to be told they will have to look into and get back to me. I am usually not available to receive that call when and if it comes because I'm either not at work, driving or at home with my children at that point. It takes far too long to get simple issues resolved with this company . customer service has improved since I first started with them by way of polite people getting questions answered seems to take three times as long now. and when I do get a wrap to walk me through and show me what I need to do it often doesn't work like it should even after they've checked all the settings and they have to go back to the design and again no resolution on my end

Overall pretty decent

Reviewed on 1/11/2016

Talech does what we need it to do for the most part. Price-wise, nothing else even comes close, but it lacks some really basic features that can be extremely annoying - such as partial (percentage) refunds - for example, a restocking fee.

Also, there are some long-term SIMPLE glitches that have never been figured ou,t such as the tallying of employee hours. How is that still wrong? Isn't it as simple as (hourly wage x hours worked)?

Another thing- selling a "custom item" doesn't include cost, but the item doesn't just appear out of nowhere. We sell lots of custom items, and it's very difficult to find them at the end of the year and give them all a cost. Everything must be exported to excel and then filtered out.

Sometimes it seems like we are the only ones using Talech. Customer support really has been great. They are always easy to get a hold of, and are very friendly. However, they often seem stumped by these basic quandaries.

Love talech as a possible option.

Reviewed on 1/11/2016

The only issue I have is this.
This passed sat night was our Halloween bash at my bar. At 215 am. Our pos system wouldn't allow us to run credit cards. I called talech customer support and got absolutely no answer. I actually was on hold twice for 20 min.
Finally I had to ask our customers to pull money from the atm.....reimburse them the fee from the atm, and let them pay in cash.

Also, if our Internet goes down we have no way to pull up tabs. It would be nice if there was some feature that holds the tabs in the pos system for that nights business just in case something happens.
I don't want to spend money on anether source of Internet because there was a hicup in the Internet providers service.
If it would store tabs for a couple days until they are settled and submitted it would be awesome.
I will say that normally the support is on point and fast. But when we needed it the most it wasn't there at all. A message on the support line saying you guys were having issues and would be repaired soon would have been nice.

El Gordo Mexican Restaurant

Reviewed on 2/11/2016

After searching for weeks for a pos system for our restaurant, we came across a new app and system, Talech. We were getting quotes from 15k-20k for traditional pos system. When a US Bank representative told us it would cost less than 5k, we were intrigued. We sat down, she gave us an overview of the app and its components. Right away we were hooked. With the ease of us, easy installation, and price, we would be foolish to go with any other pos company. We got bluetooth printers, wiring and set up was a breeze. And this is coming from a person who in not good with technology and i was able to install it all. If you can read you can set up the whole system. Weve been working with talech for 3 years now and it continues to make changes to the app that makes it more efficient to provide a good customer experience. We are glad to continue working with Talech.

Caret Cellars Uses talech

Reviewed on 15/11/2016

Overall a very good POS system with some excellent analytics built-in. A little heavily oriented to the food service industry which puts in some unnecessary steps for others, e.g., cash drawer management function. Wish analytics - as good as they are - were customizable. Like the new Dashboard feature, though.

Talech Review

Reviewed on 23/10/2019

We are a very small business, and the software is perfect for what we need. I like the reports feature, I can go back a year and compare numbers, I can email the reports to the accountant, I can keep track of each of our suppliers and how we are doing with each one.

Very stressful.

Reviewed on 1/2/2020

The register fails regularly and randomly will not print receipts or open the cash drawer.

Very good program

Reviewed on 1/11/2016

Works well and new features are added frequently. The interface with the credit card reader is sometimes an issue, and I am not sure if that is a ipad issue, the reader issue or and issue with Talech. Periodically the program will not connect to the card reader or gets stuck in a loop. Having to back out of the charge and sometimes the program itself and restart it. That usually clears up the issue. It would be great if this bug could be addressed as when you are busy it adds stress to the day. Customer service has always been very helpful.

Great cloud based POS at a great price

Reviewed on 1/11/2016

For most small businesses that can't afford an expensive POS, Talech is a great option. Easy to use and easy to set up. Great tech support that is included in the price. The product team is always producing great updates with the feedback of their customers. If you are searching through the multitude of options for POS nowadays, give Talech a serious look, you will not be disappointed.

American Pie Pizzeria

Reviewed on 1/11/2016

Overall the software is good. I wish you could get same info online as you get from actual IPads. My experience with customer service has not been stellar.

LEAF's 2 cents

Reviewed on 1/11/2016

Talech is an innovative and great product. The fact that they are constantly making updates and changes to better serve their clients is what makes it really nice. The customer service is always polite and informative. I have worked with this product for a year now and I have had a overall great experience.

Best POS system we've used so far

Reviewed on 15/11/2016

Works well in our fast paced business, much better than the last 'Cloud Based System' we had in place, offers new features on regular basis, customer service is usually helpful unless it's something they have no control over such as internet connection. Overall a good system.

Excellent Product

Reviewed on 1/11/2016

I would recommend Talech to any restaurant that needs a budget friendly pos system. We looked at many options before deciding to go with Talech and have never regreted that decision. The updates are always amazing and tech support is spot on. The ease of use of the program is incredible, if you can navigate an iPad then you can use Talech.

Overall good value needs more options, especially non itemized discounts.

Reviewed on 15/11/2016

Customer service has always been good. Features and options are constantly growing but more are still needed. The ability to discount a receipt a dollar amount without itemizing it is something that really needs to be added.

Talech works for us.

Reviewed on 1/11/2016

We choose Talech over other POS systems because it integrates with our merchant processing service with Elavon/Us Bank seamlessly. It is a bit more expensive compare to other POS systems we were considering.

MEH..............

Reviewed on 1/11/2016

Disappointed in reporting, not enough detail. reports show discounting but does not separate Loyalty Program discounts from other discounts although reports show line items for each all discounts show up as discounts. There are a few other items but don't have time right now.

Kevin Auernig review of Talech

Reviewed on 1/11/2016

I have been a customer of Talech since 2013 when I had one store. Now I have 10! They have grown with my company and have been so accommodating along the way!

Experienced Talech User

Reviewed on 3/11/2016

This is a great software for restaurants and retail stores. We customize it for our grooming salon, and it works very well. Very easy to log on and view receipts and revenue history and keep track of inventory.

Very functional, great backend reporting, quite user friendly

Reviewed on 16/1/2018