Great product and friendly customer service
When I decided to launch my online business it was a bit nerv racking and overwhelming. Not knowing where to start or what I needed I continually read article reviews and got advice from family and friends. I decided on Neto as they were an Australian company with local support.
On starting up the trial, you realise just how many features you have at your fingertips. It was a bit of a slow start but after reading through the help docs and watching a couple of introductory videos, I had a reasonable idea of what I needed to get started. The step-by-step guides were my saviour and if I did get stuck at any point, I called through to support who were willing to help out. My setup was going to be basic and I was mainly interested in trading on eBay at first. I found the eBay team knowledgeable and they helped me setup my shipping and payment methods too. On top of this, I got a free eBay store for 6 months, so this definitely helped.
I have read other reviews where people are advising that the system is hard to use and I can see how people can be a bit overawed by the options they have. What I'd recommend, is decide on what features you need to get started, get a plan in place and stick to it. Once you understand the basics of the product and shipping setup, you will have a trading store quicker than you think. As with any business, you need to put in the time and learn the platform. Once you do, you can dive into the advanced features like accounting integration, marketing campaigns and advanced shipping integration. My next step will be to use their new Inventory module to manage all of my purchase orders and stock control.
Overall, while this platform isn't as simple as some of your more basic options, it will do everything you need and provide you with many more options as you grow. Take the time, learn the product and you'll be happy you did. Best of luck.
The amount of features. The eBay integration saves on time and management. Their are numerous payment options to choose and the accounting integrations are seamless.
Can take some time to get your head around the platform. You will need to put in the effort to learn it.
Sophisticated features, knowledgeable and available support
First off, I absolutely love your software; the integration of sophisticated and multi-tiered functionality, all configurable, is a testimony to the overarching design philosophy, architecture and subsequent coding implementation. Damn fine team of solution designers and engineers in my humble opinion.
To implement this you have an absolutely superb support team. I was always treated kindly and with respect (regardless of my stress level), and furthermore the support staff know their stuff. If someone didnt, then my issue was always redirected to someone who did. No black holes in your organisation, well done.
Neto was the fourth eCommerce solution I trialed. The Raw Deal Natural Foods has Vend integration and there is NO solution out there that integrates with Vend customers (including the woo commerce universe). All in all I spent over four months messing about with other solutions until I discovered Neto. For me nothing else came even a close second.
Fully featured and ALL configurable through the back end.
Excellent pick, pack and shipping vendor integration.
Access to source via FTP.
Support teams responsive and knowledgeable.
Solid Vend customer and inventory integration.
Many of the implementation issues I faced (mostly through my lack of understanding) could have been addressed if the support documentation was more detailed.
Documentation is OK on the 'how to' do basic things but has little depth based on outcomes you are trying to achieve.
I could have saved much of my time AND support staff time if I could find the appropriate documentation. Many (most) new customers will have had the same sort of questions/issues.
Flow charts for pick/pack/ship options would be useful.
We have been with NETO for around five years now. Initially their service was average and their site struggled with speed issues.
They now have a site packed full of great features and a huge partner network. Their customer service is second to none. As soon as we put a support ticket in, we receive a detail response, often within the hour and almost always the same day.
They continue to expand their site offerings and have started to engage further with us (their clients) on how we'd like to see their platform develop.
We recommend them highly.
Heaps of features. One service provider instead of dozens.
Most of the major issues we had with the software were resolved quite some time ago. There are features being developed that we are looking forward to but the major bugs that used to piss us off are now gone.
A Great Business Partner
Overall positive. Our set up now is much more streamlined that what was previously in place. We communicate better with our customer base, present better and the online component of our business has seen an increase of 15% in the first 6 months YOY.
As an introduction ecommerce platform, it was a much needed step up from existing infrastructure and has not only improved the online face of the brand and company, but also the functionality in the process automation. When something fits your business requirements, its easy to speak highly of it.
The introduction to the product requirements was a shock at first but the constant support calls and gaining a greater understanding of the requirements (and why). We had some limitations on designs quoted on post launch, which I understand were sent out to recommended service providers, but they seemed very expensive. Not sure if resulting from the external agent or them needing to work with Neto's code, but we didn't go ahead with that particular project.
NETO has been quick with replies and the every increasing features means we are able to grow
All our sales channels are through the one system now and helps with ability to know stock levels and have best reportable information.
Australian based, has omnichannel that is seamless and add-ons integrate very easily. Neto is quick to respond to my many inquiries and the software is surprising simple to use. We have changed to do ALL sales via this - phone sale, shop sales, trade show sales & of course internet sales
There is no next button - i.e. if updating customer information or item information you can not click on "next" you have to go out and re-select - BIG MINUS but it and the inability to easily change invoice and POS receipts (like in a WYSIWYG format) is the only negative
Neto so far has been fine. I think for an eCommerce platform it works fine.
More client growth, the easy of becoming a customer and approving them is due to the software.
The functionality of the platform works well, it's easy to update and maintain everything. It never seems to crash, which is important to my clients.
I wish there was more flexibility in regards to changing things for each customer i.e. since I'm a wholesaler, a product or service I may offer to one client may not be one I want to offer to another so it would be good if you can disable features for your client based on what you give them access to.
Neto Shopping Cart
Shopping cart works well and integrates well with Payment option and shipping options.
Works well on front end but over complicated on the back end for small business like ourselves.
With us changing prices and Price/size filters on products that have multiple sizes. Products that have a name change but the Product Variation DO NOT change.
Helped us grow our online presence - from basics to utilising more complex features as we expanded
Increased sales, ease of use,
Ease of use, ability to utilise further functions as needed, local company with local support ie. AUSTRALIAN with the same capability as US based platforms.
We sell alot of product overseas in particular the US and the software doesn't have Foreign Exchange capability.... YET!
Easy to use and professional look
I have been with Neto for over a year and my experience has been really good. No issues. If I need help with something a friendly consultant from Neto is always at hand, always polite, friendly and knowledgeable.
Ease of use! It's easy to use and you get a great result
N/A I really like the software, I haven't had any issues at all
Great product from a great team.
Total package, hosting plus software.
The system has so much potential for a growing business. The inventory side is really robust and the seo gets great results with very little effort.
Needs some android phone apps so I can maintain my store on the go and the ability to pick orders via mobile would be great but not as a monthly addon.
Very good, touch expensive
Neto Best Value Platform for Small Business
Me and my mum have found Neto so easy to use, it offers the best overall channel integration, Australian carriers and lots of included business tools available. Our current store www.ponytailshop.com.au shows you can build a site with custom fonts, clean lines, and parallax on this platform which is what we really wanted.
Completely Changed Their Pricing Structure
It's been one of the worst customer support experiences I have ever had with a company. However, it their recent move that has me looking elsewhere as they accessed my system and ran reports to look at my revenue without my permission and then jacked up my costs by over 35% percent. Do your research on this company before giving them a dollar. At the present time there is a mass exodus away from Neto by unhappy customers.
Australian Business (in Australian $$)
Ease of Use and Functions
Customer Support is horrible
Recent changes to their pricing plan and the move to charging in US $$$
Consistent and powerful eCommerce platform. Easy to use if you don't need to customise code.
My confidence in good, fast and reliable support was restored
The backup support offered by Neto is the best I have ever come across when dealing on behalf of my clients.
As a developer, I'd like to have easier access to the code. However, I accept this does make it easier for those not requiring much customisation to the templates.
Sadly not a patch on what they used to be
Fantastic initially, but now in 2019, there are no redeeming features and no goodwill on my part. You cannot trust these guys as a major partner in your business affairs. My advise is to look at alternate systems with more responsive development teams and a customer service focus.
While the business model is great, they have become immersed in a bugridden mire that they seem to be unable to dig themselves out of. One recent system error meant that parcels were shipped by many, many ecommerce stores to Aaron's Pass, a tiny town with a population of about 20. Despite one round of bug fixes, the problem is still occurring.
Their continual decline in service levels since Telstra took a 51% shareholding.
A massive increase in fees and a move to US dollar billling to Australian companies, so poorly handled, there have been numerous complaints to the ACCC and the small business ombudsmen
The bug they have not even looked at for me that means my courier pickups are not booked correctly so the driver never arrives. The lack of clarity about their new billing and shifting goal posts with 3 different prices quoted in as many days.
RAM Cycle Parts Neto Review
The main benefit is being able to control everything from the one dashboard. There are still things that you will need to go into ebay to control but the day to day stuff is pretty much all done on Neto.
Easy to list items on my web site and send them straight to ebay. Very good for someone with lots of ebay listings as templates and rules can be set up which saves a lot of time when making changes.
The initial data load from ebay into Neto was not as smooth as I would have liked. There was a lot of clean up and changes to make before going live and allowing updates to go back to ebay. It didn't phase me too much as I used to do a lot of software testing and setting up in my previous job roles but it could be an issue for the uninitiated.
Overall the experience is great, there are a lot feautes we don't use, or not to it's full potential
A stunning looking Website that was ease to design and implement, that features a functioning and safe shopping cart.
Ease of use, simple layout. For the most part it is straight forward to use. The ability to customise the home screen with the widgets you ost commonly use is a nice touch.
appears to be a lot of redundancy when adding products. moving through the back area sale aspect seems to confuse some people
The best system for growing our business over 30% each year
Business growth, year in, year out. Peace of mind that someone is behind the scenes keeping my storefront open for me with no worries.
The ability to automate processes and integrate with sales channels. Awesome SEO capabilities. Great support from a growing keen knowledgeable team.
The lack of email marketing integrations (yet). The lack of 3rd party integrations for other types of digital marketing.
Customisations for Freight Quote shipping ;
Customisations for Purchase Order template
-Easy to use
-Customizations available for your desired Theme
-Can be easily linked to third-party apps like eBay, Quickbooks, newsletters and chats
-Flexible payment methods available
-Easy customizations of invoices and email templates
-Prompt support assistance
-Pricing packages (hoping this could go lower)
-Removal of Chat support in the Dashboard
Great Platform, Alot more than just ecommerce
Its more of an ERP system than an ecommerce solution. We run our whole business on this (with xero as well) and find it great. We are a larger sized business and it handles it fine.
Its funcionality and how much it does. We tried to avoid having too many add ons so we chose neto which has a huge range of funcionility
Its xero integration needs to show invoices reconciled in the xero back rec as paid in neto.
Frustrating and Frustrating plus Click-athon
Neto does operate at a very comfortable level for Ebay and online sales. However, that is where the positive points end.
Integration with accounting software (Xero)is atrocious and outright unacceptable, no help from support with missing invoices into Xero.
A very lengthy and frustrating process containing unnecessary clicks to process a straight forward over the counter sale.
Search function for parts is frustrating, as what shows up is not the closest match first. You end up scrolling through pages of info in an attempt to find an item that shows up first in other software packages.
Fantastic software with wonderful local support that is always at hand.
I simply have the confidence that our website meets the needs of our customers and if there is anything we should incorporate to make the customer experience better the team at NETO will help us make those changes.
We love the functionality and possibilities the software offers. Being able to track sales, access a wide range of reports and incorporate marketing strategies through the software is crucial to the growth of our business.
I really can't express anything that I don't like about the software, as a novice in the IT space I find the software relatively user friendly and even if I am stuck on something the answers are just a phone call away... Brilliant service!
Robust and relative to Australian eCommerce
Great support. Features and functionality can be tricky at times, unless software is your field.
It is Australian and support is given by people proficient in English. Software is great and fast... Shouldn't present many problems at all if you are good with this stuff.
As I'm inexperienced with software, it's tricky as a user trying to make my own website. I changed to Neto to be able to do all of this myself, but laymen's like me will struggle. I find it hard to recommend Neto to people who are worse than me, although I really want to so we can support an Australian company
A valuable tool for Large and Small business. Helpful support line.
At a low level can be simple to setup in terms of adding products and customising web design.
the support documentation and staff are also a vital asset.
It also has capability for custom development and expanding to create exactly what you want.
More time has to be spent designing the backend User interface.
The current style struggles to display large amounts of data without it being confusing or hard to follow. ie multiple lines for customer data.