Neto Reviews

While the business model is great, they have become immersed in a bugridden mire that they seem to be unable to dig themselves out of. One recent system error meant that parcels were shipped by many, many ecommerce stores to Aaron's Pass, a tiny town with a population of about 20. Despite one round of bug fixes, the problem is still occurring.

Their continual decline in service levels since Telstra took a 51% shareholding.
A massive increase in fees and a move to US dollar billling to Australian companies, so poorly handled, there have been numerous complaints to the ACCC and the small business ombudsmen
The bug they have not even looked at for me that means my courier pickups are not booked correctly so the driver never arrives. The lack of clarity about their new billing and shifting goal posts with 3 different prices quoted in as many days.

Easy to list items on my web site and send them straight to ebay. Very good for someone with lots of ebay listings as templates and rules can be set up which saves a lot of time when making changes.

The initial data load from ebay into Neto was not as smooth as I would have liked. There was a lot of clean up and changes to make before going live and allowing updates to go back to ebay. It didn't phase me too much as I used to do a lot of software testing and setting up in my previous job roles but it could be an issue for the uninitiated.

Ease of use, simple layout. For the most part it is straight forward to use. The ability to customise the home screen with the widgets you ost commonly use is a nice touch.

appears to be a lot of redundancy when adding products. moving through the back area sale aspect seems to confuse some people

The ability to automate processes and integrate with sales channels. Awesome SEO capabilities. Great support from a growing keen knowledgeable team.

The lack of email marketing integrations (yet). The lack of 3rd party integrations for other types of digital marketing.

-Easy to use
-Customizations available for your desired Theme
-Can be easily linked to third-party apps like eBay, Quickbooks, newsletters and chats
-Flexible payment methods available
-Easy customizations of invoices and email templates
-Prompt support assistance

-Pricing packages (hoping this could go lower)
-Removal of Chat support in the Dashboard

Its funcionality and how much it does. We tried to avoid having too many add ons so we chose neto which has a huge range of funcionility

Its xero integration needs to show invoices reconciled in the xero back rec as paid in neto.

Neto does operate at a very comfortable level for Ebay and online sales. However, that is where the positive points end.

Integration with accounting software (Xero)is atrocious and outright unacceptable, no help from support with missing invoices into Xero.
A very lengthy and frustrating process containing unnecessary clicks to process a straight forward over the counter sale.
Search function for parts is frustrating, as what shows up is not the closest match first. You end up scrolling through pages of info in an attempt to find an item that shows up first in other software packages.

We love the functionality and possibilities the software offers. Being able to track sales, access a wide range of reports and incorporate marketing strategies through the software is crucial to the growth of our business.

I really can't express anything that I don't like about the software, as a novice in the IT space I find the software relatively user friendly and even if I am stuck on something the answers are just a phone call away... Brilliant service!

Functionality, features, addons, Australia based

Lacking some (not many) customization features in control panel settings and themes

It is Australian and support is given by people proficient in English. Software is great and fast... Shouldn't present many problems at all if you are good with this stuff.

As I'm inexperienced with software, it's tricky as a user trying to make my own website. I changed to Neto to be able to do all of this myself, but laymen's like me will struggle. I find it hard to recommend Neto to people who are worse than me, although I really want to so we can support an Australian company

At a low level can be simple to setup in terms of adding products and customising web design.
the support documentation and staff are also a vital asset.
It also has capability for custom development and expanding to create exactly what you want.

More time has to be spent designing the backend User interface.
The current style struggles to display large amounts of data without it being confusing or hard to follow. ie multiple lines for customer data.

Good user interface.
Data availability is great, via API or Export UI.
Integrated with most Australian Couriers.

Scheduled Export process will not start even there is no process running.
API is good but still missing some important data.
You cannot search via tracking number.
System outage/issue every time they release new version.

- Easy integration with other software / tools, like Xero, Sendle & Stripe for a one stop shop.
- Support is easy to access and vey helpful. Available on phone in Australia - without that hands on support it would not have been possible to get going.
- It is growing and developing too - continually changing and improving capability.
- While we are small, we have plans and this platform will scale easily - start with the platform for the future.
- To save money, with no experience, I was able to build a functioning ecommerce store using a free template - low cost of entry.
- Value for money.

- Like any big platform there are minor things you can't change, like some sort functions or fields.

The Neto platform is great for any small to medium sized business looking to expand their eCommerce outreach with a great team behind the product to help you in any which way they can!

The Neto system can be difficult to accommodate for larger companies looking to have a fully custom built solution, however, can still be built to accommodate almost all features that are required.

- Packed with features and always adding more
- Great customer support team
- Transparent and honest

- Hard to get used to all the bells and whistles to begin with

Handles eCommerce to Dispatch very well. With third party modifications required to suit requirements.

Advanced inventory, while adequate, it misses a lot of important things. Such as only being able to enter landed costs on receiving a PO, by adjusting the purchase price to include a per item costing.
Rising costs will be hard to accept if the service and support does not improve also.

Neto is a complex platform, it’s helped me grow my business and has many more features that I know I have yet to tap into.

As a medium business there are sometimes limitations to the time that glitches are resolved. But overall I understand that every business has these growing pains and I enjoy supporting an Aussie business that has support staff in Brisbane

Have found the software consistently fast in operation and user friendly. We run two websites skinned differently and they integrate with our Saasu accounting software very well saving us a lot of admin time.

There are some inconsistencies in operation eg when exporting some sections like customers you can export a list that has been selected using filters but for products you can only export the entire list of products and then have to sort to get down to the products you want

Neto has pre-packaged most of what small business needs in an eCommerce platform. We've been very impressed at how much functionality there is and how easy it has been to setup.

It is not as customizable as something like WordPress.

Abundant amount of features that can be utilised by an omni channel eCommerce business. It allows us to sell through our online store, ebay, phone orders and POS with simple inventory management capabilities.

There aren't enough available store themes. Lack of available integrations with email marketing platforms for eCommerce. No feature to do refunds.

Able to highly segment product categories. Easy to set up.

Some issues with the automated website security scans - would prefer if more of this was handled by Neto.

Local, Australian Company with wide functions - potentially good!

NOT HAPPY with handling major integration problems caused by NETO Staff including Management when they have made a mistake costing us $thousands. Have used for 5 years and our frustation levels are through the roof! Potentially a great product but let down by not fixing problems that then multiply out.

Easy and customizability, search filters are the best. Again, I have not used Neto much but will be able to tell more when I use it more.

I have not used Neto much to come up with things to improve.. I like what I use at the moment!!!!!!!!!

Very useful template, can save a lot of time when doing terms and conditions. Since there are templates that are general terms and you just need to edit and change to your own T&Cs. The other good part is all the editing are online, your web will change immediately without exporting then upload. ,

In terms of customising, there is not much option like some others. Cannot drag and drop whatever pitcher to wherever we want.