GraceSoft Easy InnKeeping Reviews

I've been on this for about 5 months now and it was a toss up between WebRezPro, and I'm wondering if I should have gone with the latter. Neither company could convert my data from Rezovation besides the customer table, so I lost a decade of history. I went with Easy Innkeeping because they had the ability to set up a different child/adult extra person rate. It's amazing how many software packages don't. The Easy Innkeeping refresh rate is annoyingly slow, I just expect it to be less than a second. I also don't like that they maintain their own hardware, I would rather they put it on Amazon or Google's server farm, like Clock PMS. They don't charge for bookings over their own system, but $3 for reservations which come through Expedia. The main problem is that data doesn't come over right. The entire amount shows up in the daily rate, no tax or other items, so I have to re-enter it. And I've asked numerous times. And, get this, if you want to set up a minimum stay on weekends, you have to create a separate seasonal rate for every weekend! if you have a Bnb like me, this is not the software you want. They were able to update it via a script on the back end, but it's such an easy thing to code for since they already have a way to apply a rate to the days of the week, it should be just a matter of checking off a box where you want to apply the minimum nights. Tech support is mostly by chat, their little window will pop up saying 'approximate wait time is one minute'....I've gotten that message and waited 20 minutes without result.
They are constantly improving the software, and uptime has been very good. They run on top of some other software so that when an employee logs in, their password displays in the open in the URL for a second or two. WTF, you may ask? Well, yes, so if you're worried about your employees hacking into another person's account, this software isn't for you either.
Oh, I paid a year in advance, and for 2 months haven't had time to verify the expedia bookings were correct, so they cut off my access to the software even though I paid for a year, over a $30 past due bill. And they cut it off at night, when they don't have anyone available to take a payment. So yeah, I'm going to start looking around.

I have been using the software product for running my hotel business for two years. The software meets all of my needs coupled that the software customer support is excellent and saves time. I like the way it sends quick confirmation reports to our customers. The recent interface with VRBO upgrade shows they are constantly improving the software.

Recommending it to new users to try, it will easy their business stress.

it makes keeping reservations alot easier to keep track of.

We are 40 rooms Inn and were using GraceSoft for a long time. Help was always available when we needed it.

Great exoerience.

I have been using this product for running my vacation rentals and b&b for over 15 years. Although I use a variety of booking services, Easy Innkeeping is my master software for managing reservations, running financial reports and coordinating cleaning services for my properties. Can't live without it!

I love most of the system. I bought it years ago because of its ease of use and style. I needed something with icons and pictures that would trigger my memory!
2 small issues.
Guest Name field won't accept anything with hyphens or extra marks. So hyphenated names or names with umlauts etc never work. It's very odd.
Secondly the viewing pain for CC done allow one to use when updating a payment or refunding. I have to pull out a paper to write the number down, then retype it into the field. Seems like there should be an easier way.

But it seems to be in its infancy. Not sure if this is a startup company with a great future or an ancient technology on its way out. Parts of this software seems to have some great features but the implementation is sloppy and buggy. We have been evaluating this company for quite a few months now and needless to say we are concerned about its future. Sometimes they miss the mark with some of the most basic features but then excel in other areas. Our confidence has been tested several times and unfortunately we feel it is not ready for prime time for larger companies. Might be ok for a mom and pop with a couple of customers a months but larger hotels and resorts will most likely find it falls short on speed, accuracy and customer service. The most troubling aspect we ran into was having customer service, who is the same guy over and over, eventually just ignore us over bugs that they could not figure out.

Easy use for all of my staff. Convenience for ownership. Sometimes the email confirmations are messed up though. Different fields don't read certain email addresses or names so hopefully that will get fixed.

Previous to using EasyInnkeeping, I was using Excel + Quickbooks + Google Calendar. This makes life SO much easier!

That I am able to make reservations and send from any of my devices and adapt the software to what I actually need.

Uptime is great ... meets all of our needs ... customer support is excellent ... time saver, especially with repeat customers ... love the ability to quickly send a confirmation to our guests. We helped sell your system to another local bed and breakfast!

Easily accessible software over many platforms. If you have an internet connection, you're in.

I moved this little inn from pencil and paper to having software. It has been a great experience getting everything online. The improvements that they continue to make keep making this more and more user friendly. I have recommended it several times and will continue to do so.

Convenience for Owners and staff. Works with our online website to show rooms that are sold out. The staff is easy to use it and the live chat option is great.

Managing our bookings in real time

I mean over all it is convenient. If I am at home I am able to review the system without any issues. My team finds it easy to use and manage.

Helps me stay organized. Easy to use.

Been a good relationship with EZ Innkeeping. Support is good and responsive. Need to fix some elements of Direct Booking to make smoother for customer