- Industry: Financial Services
- Company size: 51-200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Company, Great Software, Awesome Service
Reviewed on 5/11/2018
Ehopper has awesome support, they listen and are very fast at resolving issues. They will train you as many times as needed to ensure you and your staff can utilize every bit of the software to enhance your user experience and make sure your business runs smoothly. They have competitive pricing and are always adding new features and functions to help businesses grow and thrive.
Pros
This software is easy to use and has everything a business needs to stay organized and up to date with their software in todays day and age. They are constantly evolving and stay competitive in the POS industry as a leader in POS technology.
Cons
They are missing a few features for fullservice restuarants but plan on adding them in the future.
- Industry: Apparel & Fashion
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Great Service, Limited Functionality
Reviewed on 27/8/2018
Overall, it was a positive experience and I would continue to follow their software and hopefully see new and advanced features in the future.
Pros
The software was affordable, the team was very responsive to troubleshoot any issues we had.
Cons
The software was not advanced enough to support all the reporting needs we had in order to analyze our retail performance. There were also a lot of integration and syncing issues with QBO.
Response from eHopper
Thank you for taking the time to submit a response! We pride ourselves on response time to troubleshoot, or any other customer service issues. If you ever have any further trouble with QBO, or any other syncs, please don't hesitate to reach out directly to [email protected]
- Industry: Food & Beverages
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
INCREDIBLE CUSTOMER SER VICE
Reviewed on 27/8/2018
Excellent
Pros
The best thing about the software is the ease of use. The customer service behind this product is what makes it so easy to use. From loading menu Items to answering questions by phone or email within minutes. Once you understand the product you are off and running with no need for additional support.
Cons
Occasionally need to reboot system when unable to run a credit card transaction. Customers seem to have a difficult time with Apple Pay.
Response from eHopper
Hey Kevin,
It's great to hear eHopper is working out so well for you and Main Street Coffee. We certainly pride ourselves on the level of our customer service. Please don't hesitate to reach out directly with any more feedback, and thank you for choosing eHopper!
- Industry: Food & Beverages
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very satisfied
Reviewed on 2/11/2018
Perfect! They take your input seriously and implement the changes unlike other companies like Lightspeed.
Pros
They hit the nail on the head with this software. But most importantly, their support is second to none. CSR deserve a big raise.
Cons
None at all. Been very happy with my overall experience.
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ehopper review
Reviewed on 21/8/2019
I Have used this software several times and i am fully satisfied with this experience.
Pros
The most attractive thing about using this software is that it is user friendly.
Cons
I have no more idea about the least thing of this software.
Response from eHopper
Thank you for your feedback, Muhammad! We are extremely happy with your eHopper experience. We are working very hard to exceed yours and our customers' expectations even further. Thanks again!
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
You Get What You Pay For
Reviewed on 11/10/2018
Overall eHopper gets the job done. For paying nothing for a POS that is functional most of the time, you cannot beat that. Main gripe would be the crashing of the POS every now and then can be stressful. There is a way to reboot easy enough, but it does get taxing if it happens multiple times in a day.
Pros
- Free to use (for one location, great for very small businesses)
- Manual sales
- Prompt customer service
- Ability to splits taxes and whatnot
Cons
- Issues with connectivity
- Certain functionality issues
(ie. Split payment process tedious, no support for gift cards, difficulty reprinting hard copies for certain type of returns, etc.)
- Industry: Entertainment
- Company size: 2-10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Probably great for some, but not for us.
Reviewed on 19/10/2016
First off let me say that EHopper's sales team are the most aggressive for me in my search for POS software. I had the company calling me multiple times even after requesting they not do so. I told them I'd contact them directly if I had any issues, and that I wanted to try the software out first. They have finally stopped calling me after having requested it four or five times. Quite simply the aggressiveness they displayed (one guy called me five times within ten minutes when I didn't answer because I was busy) turned me off of their software. I still gave it a go, as I was looking for something decent for my quick service bar.
Pros
User friendly interface, easy menu setup
Cons
Aggressive sales team, no option for display of buttons without photos (our bar doesn't use photos and we don't care to, we'd rather have more buttons per page), no option for a 'dark' theme which we prefer.
- Industry: Consumer Goods
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good Product
Reviewed on 31/10/2018
So far the only hurdled have been getting our products loaded. The support was ok but it took a day for any help. and a few requests weren't even answered.
Pros
Ease in making a transaction
Functions well
Looks nice
Cons
Quite difficult to set up (loading products and variations etc)
- Industry: Food & Beverages
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not what i would recommend it
Reviewed on 30/10/2018
bad bad experience i am dealing with. i am canceling it.
Pros
new system something new.
nice scanner,,,,,
Cons
worst customer service i had to deal with support team and he just hangs up. and also ignore my email. they take to long to set something up and all.
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Inventory Managment
Reviewed on 25/8/2018
Overall its seems like start up company
Pros
Back office features have good funtionality
Cons
Inventory managment have less features functionality
Response from eHopper
Hi Viral,
Thank you for taking your time to submit a response. While it's good to hear you enjoy the Back Office features, I'd love to hear more from you about what we can do to satisfy your Inventory Management needs. Feel free to respond here, but our Support team will be reaching out to you to hear about your specific concerns and see if there's a way we can improve your experience. Thank you for choosing eHopper!
- Industry: Events Services
- Company size: 11-50 Employees
- Used Other for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great for large-scale events!
Reviewed on 26/8/2018
My overall experience was good, except for my credit card being charged for another month of full access to the software. I had made it abundantly clear I only needed the license for 1 month and nowhere did it say the license would auto-renewed/charge my credit card. Further to that when speaking to support (I did that a lot), I was told that access to the software would automatically cease after my month was up if I didn't make another payment before then -- this was exactly what I wanted and had no reason not to trust what eHopper told me. That has unfortunately left me a bit disappointed and not too keen on doing business with the company again if I fair resolution to the issue can't be accomplished.
Pros
What I like most about this software is the user-friendly interface both for the back office and pos software on tablets. Also a big bonus is syncing in real-time as it allows me to share information with my team on the progress of our event. One of the biggest motivators to a team that received almost 15,000 guests is hearing how much of each product was sold because it's more than just a number. What has to be taken into consideration is the kitchen staff, our food line servers, and the prep work leading up to our event. . . all things that contributed to our numbers/sales.
Cons
I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software. During a weeklong event that saw 15,000 patrons that was a nightmare. Thankfully, eHopper support (Monsur and his manager) came to the rescue and set up backup accounts for us and my trouble-shooting helped get us back up and running.
- Industry: Restaurants
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
MY eHopper Experience
Reviewed on 24/8/2018
Pros
The eHopper POS Station is a great POS for the hospitality industry.
The customer service was great, there is never a flawless reboot and they helped with every hurdle
The POS is very cost effective as well
Cons
They do not add logo's to receipt
They do not add logos's to the POS screen in sleep mode
Response from eHopper
Thanks Keith. We really appreciate the response. You're right, while no project is without flaws, we prepare to tackle every hurdle as they arise. Custom logo displays are on our road map. Thanks for choosing eHopper.
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Vape shop review
Reviewed on 2/11/2018
Customer service is where it's at with E-Hopper! Any issues we have with the software are promptly addressed by technicians who know what they are doing and go above and beyond to help us fix our problems- even when it is user error!
Pros
It is easy to use and understand. I like the tabs and the matrix options for different sizes or nicotine levels!
Cons
I have not figured out how to transfer data to my Quick Books Destktop.
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Ehopper
Reviewed on 27/8/2018
Pros
Easy to work.
Best price on the market.
Cons
Need a lot improvement.
Need more reporting options
Response from eHopper
Gencho, we love to hear that you enjoy eHopper's intuitive controls + ease of use. Stay tuned, many more Reporting options are due soon!
- Industry: Business Supplies & Equipment
- Company size: 501-1,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great System and Great Service!
Reviewed on 1/11/2018
Beautiful software and hardware, simple to setup, amazing customer service. Would recommend to anyone looking for an easy-to-learn solution for their business. Support has always been available whenever needed and their team resolved all issues quickly and efficiently.
Pros
It is beautiful and simple to learn. Very user friendly.
Cons
The software is great, can't think of anything I don't like
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gets the job done for my store!
Reviewed on 28/9/2016
eHopper POS has been a great system for use in my hobby shop. It was easy to set up and add my inventory to the system as well getting my hardware up and running. The service from my account manager and the support team was also great. Best of all, the price was right. Definitely reccomended.
Pros
Very easy to use, not complicated at all.
Cons
Could use some additional features in regards to accounting.
- Industry: Arts & Crafts
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This POS is awesome!!!
Reviewed on 28/6/2017
Pros
I love it. Both for employees and "back office" work. Its very easy to fix problems, make echanges quickly, and user friendly. Other POS system take a long tine to train staff. This is almost self explanatory and little time is spent training.
- Industry: Entertainment
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Ok product, terrible customer support and sales.
Reviewed on 6/6/2016
Pros
The system itself works great, but they pair it with a PAX credit card terminal that I don't like. It's not wireless and you would have to drag a long cord across the bar area in order for someone to input their PIN. We own a bar and we don't keep the cash register, to which it is attached, on the front bar. They don't currently have a wireless solution for this.
Also, we are on a 2 month trial and there wasn't supposed to be any charges to our account, until the 2 months was up and we were satisfied with the service. They immediately charged my credit card and have been charging my checking account, which has now occurred twice. Been trying to get them to refund my money and send a return, so that I can do away with this system. The sales guy refuses and keeps trying to resell me.
Cons
The customer support and sales. The product itself is fine.
- Industry: Printing
- Company size: 2-10 Employees
- Used Other for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Poor communication with eHopper - scammers!!
Reviewed on 4/7/2020
horrible! Wouldn't recommend to anyone.
Pros
You'll never see bad reviews about eHopper as it is hard to find any reviews for them. We started setting up at the start of 2020, started the setting up process and then we have been ghosted ever since and we have still yet to hear off [SENSITIVE CONTENT HIDDEN] about having our tills set up, but sure they take out the direct debit each month without fail and it's been quite a few months now.
Cons
customer service is terrible. Why sell a software that some customers never get chance to use because you don't help us set it up .
- Industry: Dairy
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Our new pos
Reviewed on 27/8/2018
Pros
Easy to use and affordable! Great customer service.
Cons
Still missing few options like traffic report...
Response from eHopper
Thanks Marie-Helene, very please to hear you are happy with eHopper's Support team!
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Still missing a few things
Reviewed on 24/8/2018
Its been frustrating but were still hanging in there
Pros
Clock in and out, inventory services, potential commence integration
Cons
The fact that if something is in a matrix we can't see the total quality of USD of stock we have for that particular item
-
Review Source
Overall rating
Reviewed on 5/3/2018
- Industry: Food & Beverages
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Used be a good one; however, now it is horrible
Reviewed on 14/5/2020
Will be GLAD TO LEAVE this POS asap due to a terrible customer support.
Pros
Back in 2018 the support was awesome, they went an extra mile in order to sustify their customers.
Cons
Now is 2020 the customer support is the worst in the world. For example, [SENSITIVE CONTENT HIDDEN] (if you hear her name, pls hang up and don't waiste your time!!) she waisted 20+ mins of my precious time, she accused me that I'm not paying for the software, as well as she cannot find mb e in the system and stated that I'm a free member who is NOT going to get help. On my question how about the monthly charges for 2 registers that I'm paying for 2 years, she retorted it is for the devices (however, the devices were paid in full 2 years ago!) I cannot believe they hired her.
If you got a dummiest technician on the phone, like I did on May 12th, whose answers are "... I can't find an article... I don't know the answer...!" That's the sing to LEAVE this company.
On my request to transfer my phone call to a manager, I got yelled by [SENSITIVE CONTENT HIDDEN] and he screamed at me like a crazy person.
That the real face of the technical support right now in 2020.
- Industry: Marketing & Advertising
- Company size: 51-200 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Easy to use
Reviewed on 22/4/2019
Pros
I've used eHopper at many sushi restaurants in the city and I find it makes for a more seamless dining experience.
Cons
No cons. I wish more restaurants and service-based business would use this type of interaction.
Response from eHopper
Thank you Olivia for your feedback! We are extremely happy to hear that eHopper benefits your business. We are working very hard to continuously better the system. Thanks again!
- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
E Hopper review
Reviewed on 27/8/2018
Pros
Simple to setup and get running. Competitively priced for entry level point of sale.
Cons
Reports and features are lacking. Reports are limited in what they provide. Receipts are hard to find in the system for voids. Sales and customer promotions are difficult to manage. New versions are delayed.
Response from eHopper
Cletus, we really appreciate you taking the time to submit a review. Feedback from our users is one of the most valuable tools in our development kit. We are working every day to fully expand our reporting capabilities. Someone from our team will reach out soon to see if there any specific questions or concerns for your business we might be able to address.
