Personio Reviews

- We at ORDA use Personio over one and a half years now and by now this tool has become an essential part of all of our HR processes. Therefore we can highly recommend the product.

- In the beginning there were some usability issues which are mostly resolved by now.

It can be easily configured. The fast implementation. Good and fast customer service. All inquiries are answered within 24 hours (weekdays) and 80% of inquiries are resolved within 24 hours. Usually within 6 hours. The software is constantly evolving and is becoming even more customer-friendly.

Partly the red thread through the SW is missing. For example, the date can only be recorded with 24/12/2019 at one location while it must be recorded with 24.12.2019 at another location. There are newer reports, especially in recruiting, where the figures are not correct. Further input fields do not always correspond to the same logic. So you have to be careful in the salary area if you overwrite a number in the salary field, an additional "0" is added. Just some small things.

functionality compared to other solutions for a company of our side
customer service and personal connection to founder

responsiveness and speed of the product
product release cycles

The software is easy to use and all the most important aspects of HR can be portrayed in Personio. All employee data can be stored there safely. Also, Personio provides helpful webinars and lots of additional materials such as document templates, employee surveys, and best practices for any topics which are very helpful.

The Recruiting part is maybe a bit less intuitive compared to other software that specialize in Recruiting

One Stop Shop for HR, all data in one database, easy to use & state of the art GUI

The Problems start when Your look into detail: search & filter functions are very limited, job applicants can only be linked to one open position - it is not possible to share good applicants, this makes the rights & roles (GDPR!) useless for our business ... the power of an HR database is not really used because the system (incl. support) is very unflexible: search criteria cannot be set (e.g. only "or" - no "and"), filters must be reset after every login, job applicants pictures cannot be uploaded, most data (e.g. evaluations) cannot be downloaded ...

Secure data as servers are in Germany, friendly and quick response from the CSA's. All 'key functionalities', such as for example holiday and sickness capturing, are covered. Reports are very useful when having to report KPI's. The system is easily customizable, fields can be generated quickly, workflows edited, and permissions & rules created within minutes.

Few minor bugs from timt to time, though these are fixed quickly. Recruiting solution only lets you post on german jobsites. No surveying option (ie. eNPS would be good) and Performance Management section is very rudimentary.

Easy implementation
Continuous improvement of the most important HR functionalities
Good reports
Very friendly and quick customer support

FTE report grouped by Cost Center would be very helpful

- good usability
- good customer support

- some user cases could be improved, but that's jut a small number

We needed an API feature that was not available. The Personio team was able to deliver it within 3 weeks! Keep up the good work!

Nothing really. We looked at a lot of solutions and decided to go with Personio.

a lot of different functions in the field of HR

the implementation tooks a lot of time

- As we were one of the early adopters, we got personio for quite a cheap rate
- There was no tool that was as comprehensive and could be used without GDPR issues
- It saves a lot of time vs. our setup before, which was Excel

- There are a few open requests from our side regarding more flexible reportings
- There is an obvious bug in the dashboard that just doesn't get solved (always shows that "everyone is in the office today")

The software is very intuitive, has a very attractive design and makes it fun to use it. The service ist outstanding - from the first contact with Personio all staff was super attentive, pro-active and solved all problems within hours. The implementation process was quick and easy (thank you representative!), great online tutorials are available.

I am missing a mobile app (in development). In some aspects the software is perfectly designed for a designated HR manager - message configuration options should be optimised for small start-ups with multi-functional staff - but nothing that could not be "solved" with a bit of trickyness ;).

Easy to use, Suite the needs of small to middle size companies well, very good Customer Support

The Performence, Feedback & Development Moduleis very basic

- flexibility
- Very competent and fast customer support
- easy to learn - intuitive
- combines the whole employee life cycle - from recruiting to offboarding - in one platform
- Reports and Exports enable fast analyses
- interface to payroll Providers make the payroll really easy to handle

- some reports don't work properly - but customer service always fixes problems very fast

holistic HR software, many interfaces for data exchanges (payroll etc.) it's easy to use and adjustable for customers needs. You can drive the speed of implementation without customer support.

It's covering basic functionalities, not enough reporting functions to visualize data history and changes or detailed recruiting KPIs(especially for personnel development and salary development).

For some functions (for example data changes in the past) you need work arounds to insert data.

- implementation process quality
- saving a lot of HR & team resources
- digital documentation of all HR processes (recruiting, sick days, holidays..)
- improving employee retention

- no compelling usability
- UI/UX not state of the art and very "German"
- no relevant improvements over time

On the top of my personio-experiences is the customer service! Really patient, highly customer oriented and super friendly at all times. Furthermore you have the feeling that the entire company (no matter who is on the phone) knows who you are and is well capable of taking care of your issues. And if this is not the case, you will promptly get a re-call from one of the experts.

Honestly, there is nothing worth to mention. There are a couple of bugs and usability issues here and there, but most important, you see a young product (and Team) growing and improving from day to day.

I am more than happy. Personio understands the daily need of our HR needs and the support is amazong

I m happy. Maybe the price but on the end I need a good support and this costs.

The customer support is fast and amazingly friendly:) Other than that, I really like that personio offers a complete solution (ATS & HR) with a very good usability for everyone in the company.

I would like to have more templates in order to set up personio quicker.
Exp.
Mail-templates
Feedback-templates
Ref. Letter templates etc

- easy to use (intuitiv)
- great implementation service
- transparency

- Reminder of anniversary could definitely be improved
- Birthday calendar in Outlook should be part of your own calendar - right now it`s a seperate one

easy to use, good for small and mid size companies because it offers a lot of functions and it is easy to handle and organize the employee data etc .
For us data security is an important point, that was one of the reasons for choosing personio
user friendly
very good value for the money
nice features
very friendly and fast customer support

it is a general solutions, so some features part could be still improved e.g be more detailed

- broad functionality and coverage for a lot of areas in HRM
- permanent development and frequent implemention of new functions
- German product with legally considered functions

- sometimes not intuitive enough, especially if you don't use it daily
- report function still has some bugs, that make it sometimes kind of useless/not correct enough

Easy and fast to use for all recruiting, time stamp and absence approval processes. For me this is crucial as a supervisor. Because I don’t want to spend time on trainings and bad user interfaces. Great support especially when you have ideas for further improvements.

Till now there is nothing to complain about.

- Recruitiung-Tool
- all in all: transparency

We have a lot of different "Due-Dates", sometimes it's hard to keep an overview.

Easy to use and to adapt to our needs - definitely recommended

Since we work with multiple cost centres per employee due to project funding, it is tricky to use Personio to manage this.