NinjaOne

The Easiest-to-Use Unified IT Operations Solution

Overall rating

4.8 /5
(202)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.7/5

98%
recommended this app
Sort by

202 Reviews

Michael
Michael
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good RMM with a Great interface and Amazing Support

Reviewed on 16/3/2021

Ninja allows us to manage system and software updates, proactively monitor systems for issues, and...

Ninja allows us to manage system and software updates, proactively monitor systems for issues, and automate many of the problems that users face.

Pros

Let's just get this out there: after trying most of the RMM's out there, Ninja's interface is really hard to beat. For our day to day technicians, accessing scripts, remotely accessing systems, and checking system statuses is only one to two clicks away. They don't have all the features that other RMM's have, but what they do have works well and they are added more features pretty consistently.

As a very important side note, their support is unrivaled. We have never had an issue getting an answer to any of our questions.

Cons

There are a few things that could be better in the software. In comparing Ninja with other major RMMs there are some features missing that would help on a day to day basis. The network monitor is outdated and very limited in its capabilities. AD integration and SAML aren't here yet, but there are due to be released in April.

Nick
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent RMM software, highly recommended.

Reviewed on 4/3/2021

Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to...

Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to fully manage all our clients patching and asset management needs.

Pros

Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.

Cons

Nothing, the platform works so much better than the RMM software we replaced.

Alternatives Considered

Datto RMM, Atera and Kaseya VSA

Reasons for Choosing NinjaOne

Costs of SolarWinds was expensive. The portal layout and design of SolarWinds was clunky and not intuitive to use. NinjaRMM's simple cost brackets and online portal are lightyears ahead of SolarWinds and other RMM platforms.

Switched From

SolarWinds Patch Manager

Reasons for Switching to NinjaOne

The pricing structure and overall usability was light years ahead of any other vendors offerings. The presales technical information was excellent.
Ivy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

It wasn't bad, but users bounced off it for interface reasons and support issues so we left

Reviewed on 6/9/2023

Overall it was ok. The software seemed like it was on its way, but the amount it cost had me...

Overall it was ok. The software seemed like it was on its way, but the amount it cost had me feeling like we were paying to be beta testers

Pros

Cleanliness of design was nice. Actively developed

Cons

Things that were not present were described as forthcoming, but no roadmap at the time.

Mark
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product - Continuing to add features

Reviewed on 5/12/2023

Consolidating our tools and having a single pane of glass for our operations center to work from,...

Consolidating our tools and having a single pane of glass for our operations center to work from, no longer are we missing alerts because a monitoring page is minimized or covered by another one of our tools.

Pros

As an MSP getting the tool deployed quickly, efficiently and leveraging the work we've put into our configuration has been a huge time savings.

Cons

The gap is being closed with every release, our biggest issue with MDM which we are looking forward to trying out soon.

James
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly recommend

Reviewed on 10/11/2020

I can't praise Ninja more. From the support team to the account managers, and even the developers,...

I can't praise Ninja more. From the support team to the account managers, and even the developers, everyone has been fantastic. Their pricing is more than fair and they always do everything possible to keep their customers happy. We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.

Pros

Compared to some of the products we tested the UI is so user friendly allowing all users to get to grips with it straight away.
Ninja are constantly devloping new features for the product, that are introduced seemlessly.
Setting up the alerting was very simple and encompasses everything we require for our customers.
They have the ability to monitor Raid, which was the feature that put them to the top of the pile for us as we have used several that were unable to offer this essential component.

Cons

Some features such as AD integration, maintenance windows, a mobile app and linux monitoring were missing, but they are either being developed or have been implemented since purchasing.

Alternatives Considered

ITarian, ConnectWise Automate, Pulseway and Datto SIRIS

Reasons for Switching to NinjaOne

Although all of the options available have positives and negatives, we felt the features we were getting, matched with the pricing and the UI made it an easy choice. In the 2 years since using Ninja we as a company have not regretted the choice or considered jumping to another provider.
Kamran
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing RMM Dashboard, Very simple, easy to use & deploy, great alerting and does it all!

Reviewed on 24/9/2020

NinjaRMM is fantastic, our engineers productivity have increased. Our SLA's are being met faster,...

NinjaRMM is fantastic, our engineers productivity have increased. Our SLA's are being met faster, Ninja just lets me and my colleagues get on with our job, providing all the information, monitoring and tools we need without it being cluttered or too in your face.

Pros

For me as a 3rd Line Engineer and someone who oversees the Desks and manages Engineers, Ninja just gives us all the tools and enables us to do our job so much more quicker and easily compared to predecessing RMM tools. The Dashboard first of all is very clear and informative and very easy and simple to use. It is not cluttered and displays all your relevant alerts exactly where they need to be. The integration process was also very simple, its literally one click of a button of installing an agent. If you use RMM, then its simple to automate and deploy this as of apposed to other RMM tools which are clunky, stop responding and break so often!

Cons

There are a few bits and bobs missing from Ninja, for example TeamViewer automatic integration and deployment on MAC(s) but after discussion with my great Account Manager he pushed this forward to Development, as he always does with anything that I think would be great to be added to Ninja. Its fantastic as pretty much at all opportunities my requested features I have seen been added so they are very responsive and do listen to Administrator needs.

Nick
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Must read for anyone exploring RMM options in the marketplace... Look no further!

Reviewed on 23/9/2020

The uncanny thing about how Ninja caught our eye is that the technical ability of the platform was...

The uncanny thing about how Ninja caught our eye is that the technical ability of the platform was the last thing that sealed the deal for us, it was our experience dealing with Ninja as a company that really won us over. Merely reading through Ninja's website and social media content made us feel as if they were speaking directly to us, they seemed to know the pain & struggles we were feeling with our incumbent and purportedly had the answer - we had a good feeling, but the proof would be in the pudding... I submitted a query via their website and awaited contact.

In the not too distant future I got a call from one of their Account Executives to follow up. [SENSITIVE CONTENT HIDDEN], (who I still deal with on a regular basis) from the outset knew that a deal of this size could be easily lost, so no pushy sales techniques or hard-play negotiations here. After about 2 months or so of discussions, technical demonstrations and aggressive testing by ourselves Ninja made us an offer. All I'll say is that they suggested a 12 month term, but we were that confident that we asked for longer.

Pros

Having spoken to other Ninja partners that have similar numbers of devices under management we have all deployed ninja in vastly different ways so that it slots perfectly into our day to day operations, but unilaterally agree that Ninja's RMM is the best foundation we have found for our needs. Key to this being it's flexibility for you to adapt it, or to adjust your working processes to complement it. Day to day we see that the Ninja RMM causes us less work, updates are released without breaking features that worked before and in general we are a more efficient team because of it.

Cons

We were trying to replace an RMM system that we'd worked with for almost 8 years, it would be too easy to draw comparisons between the two. Short of the obvious learning curve associated with working within a new dashboard and the retraining of "muscle memory" for us, there aren't really any "cons" to speak of.

Brian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best RMM for the money and features

Reviewed on 25/10/2019

Overall, the interface is super easy. The software works correctly. When we do need help, which...

Overall, the interface is super easy. The software works correctly. When we do need help, which is rare, we get it and it is good. It's easily the best partnership we have with a third party.

Pros

Ninja RMM is easily the best RMM on the market. It is truly cloud based, responsive, and mostly easy to use. The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month. Come on man, ain't no body got time for that. Ninja RMM easy to understand as soon as I did the trial I knew it was the right one.

Cons

The only negative I can say is it doesn't have a built in distribution method. You have to rely on AD or something like PDQ Deploy to distribute it over a network automatically.

Alternatives Considered

Atera, Autotask PSA and Dameware

Reasons for Choosing NinjaOne

N-Able was slow, too hard to understand, even their support reps didn't know how to work in it effectively. We tried many others before settling on Ninja RMM.

Reasons for Switching to NinjaOne

Ease of use. Customer Support. Onboarding Experience. Cost
Luca
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Software per MSP

Reviewed on 28/5/2022

It has greatly simplified the work of technicians. It has improved all prevention work and...

It has greatly simplified the work of technicians. It has improved all prevention work and especially the ability to handle multiple devices at once.

Pros

What is interesting is the ability to automate so many repetitive and tedious functions for an IT person. Centrally manage patches of windows and third-party software.

Cons

The thing that perhaps needs improvement is that when running tasks at set times there is no option to have an email arrive with the outcome of the task.

Alternatives Considered

SolarWinds Service Desk

Reasons for Choosing NinjaOne

Because Ninjaone in my opinion handled the update patch better. Furthermore, the price includes a ticketing system

Switched From

Datto RMM

Reasons for Switching to NinjaOne

Price, simplicity, functionality and product offer
Pat
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ninja Review

Reviewed on 22/10/2019

We have been very satisfied with the product so far. Our rep has been very responsive to our needs...

We have been very satisfied with the product so far. Our rep has been very responsive to our needs as well.

Pros

Ease of use and features is the main reason. The product was easy to deploy compared to the older one we moved away from. Anti-Virus feature and TeamViewer add on.

Cons

The reporting functions need some improvement as well as the backup functionality.

Alternatives Considered

ConnectWise ScreenConnect

Reasons for Choosing NinjaOne

Ease of use was the main reason.

Switched From

Kaseya VSA

Reasons for Switching to NinjaOne

As mentioned before ease of use , price point and our rep.
Jamie
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Exactly what we needed from an RMM

Reviewed on 26/3/2021

Very good.

Even though we're a small IT company, every member of staff have made us feel valued as...

Very good.

Even though we're a small IT company, every member of staff have made us feel valued as a Ninja client.

Pros

The patch management works great, clients feel confident that we are proactive with important security updates.

Cons

The UI can be a bit tricky at times but the online FAQs are very helpful.

Alternatives Considered

ConnectWise PSA

Reasons for Choosing NinjaOne

Price but the frequency of changes and management lost our confidence in Solarwinds (formally GFI, LogicNow, Hounddog).

Switched From

N-sight

Reasons for Switching to NinjaOne

I was impressed by the efficiency, professionalism and that Ninja seemed to want to get to know us and work with our business.
Raphael
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Powerful and cost effective RMM tool backed by an efficient support

Reviewed on 16/10/2020

We are very happy to have chosen the NinjaRMM solution as this has greatly improved our work...

We are very happy to have chosen the NinjaRMM solution as this has greatly improved our work efficiency, troubleshooting faults, SLAs, overall IT processes and support to our customers and internally.

Pros

The product it is highly functional, constantly evolving in the right direction by listening to the MSP using it and so easy to use compared to other RMM's
Overall asset list management and monitoring features
TeamViewer and Splashtop native integration
Variety of PSA desk tools integration
Full antivirus integration with Webroot or Bitdefender was a key element and selling point
Backup integration

Cons

The overall integration was really easy.
You feel like you are part of the journey with the constant development of new features
Clear documentation on all features
Efficient and knowledgeable support

More granular reporting would be great

Reasons for Switching to NinjaOne

Cost and financial flexibility Personal approach and communication throughout the onboarding process and beyond Ease of use
Lionel
Overall rating
  • Industry: Computer & Network Security
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Merci Ninja Rmm

Reviewed on 12/10/2021

I solve a lot of business problem , can correct almost everything by remote . My country is very...

I solve a lot of business problem , can correct almost everything by remote . My country is very large so they can help me also to make it from my office

Pros

I like the contact with the ninja team , the free courses , they help me grow a lot .

Cons

Some feature was missing , but Ninja team now put the backup solution and that’s work perfectly

Alternatives Considered

Acronis Cyber Backup and Kaseya VSA

Reasons for Choosing NinjaOne

The customer, contact . The service , the purpose . The facility to deploy . The efficient of the software

Switched From

Acronis Cyber Backup and Kaseya VSA

Reasons for Switching to NinjaOne

I choose them cause I trust them . Free courses , free try . My manager always follow me and answer to my questions . The prices
Jesse
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best RMM out there!

Reviewed on 13/11/2019

We have been able to have eyes on all clients servers which helps us a lot since before server...

We have been able to have eyes on all clients servers which helps us a lot since before server drives would die without us checking or the client paying for your manual backup check service. Ninja allows us to monitor networks at a fair price to us and them. It also allowed us to use the TeamViewer integration to disable all RDP access for a much more secure remote tool.

Pros

Ninja RMM has helped our MSP us better manage our growing customer base while providing us with the peace of mind client networks are being properly maintained and monitored.

Cons

We have not had many issues with Ninja RMM so far. If anything the company is younger than most RMM platforms but funny enough I find that to be an advantage since they are constantly adding features and improving their platform.

Alternatives Considered

N-central, Kaseya VSA and ConnectWise PSA

Reasons for Switching to NinjaOne

Ease of use and general management was less intense. Ninja RMM also had a great support team based in the US that is always extremely helpful.
Lucas
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ninjaRMM slices through the RMM competition

Reviewed on 16/6/2017

Recommendations to others considering the product
There is only one option for ninjaRMM and that's...

Recommendations to others considering the product
There is only one option for ninjaRMM and that's their SaaS model. They use an API framework that allows for integrations with third-party software to provide that single-pane of glass experience. They have a well-rounded "out-of-the-box" solution set and are continuing to mature their features and capabilities. The executive team and leadership are experienced and driven to be the leader in the RMM space.

What business problems are you solving with the product? What benefits have you realized?
Status Pros wanted to find a cost-effective solution that would scale with us as we grew. Our experience with other RMM solutions found us wasting time "getting it to work" instead of building real solutions for automation, scripting, remote control, monitoring with "action on" sequencing, integration with third-parties through a single-pane of glass, and a cloud platform that allows us to properly manage our clients from any device, anywhere, anytime.

Pros

We know all too well that your vendor will make or break you. The team at ninjaRMM has built a solution that simplifies the RMM platform for technology providers with a modern approach. Our experience with the team at ninjaRMM moves the bar way up when it comes to supporting our technicians and third-party integrations. We have found them to not only listen to us but provide responsive and intelligence solutions in a timely manner. Status Pros keeps our client satisfaction levels high by using solutions that actually work they way they are supposed to, ninjaRMM is by far our best and leading solution loved by all of our clients. We can extend the ninjaRMM platform to our clients allow them access to their collateral including beautiful reports and shared access to all the features ninjaRMM offers.

Cons

Our excitement around ninjaRMM has us looking forward to the roadmap ahead for solutions that are not yet supported. This means we'll have to wait for these solutions as they become available. As a start-up, ninjaRMM is using modern software solutions which can slow down the adoption process for solutions that are not yet modernized to support their API framework.

Response from NinjaOne

Hi Lucas,

Thank you very much for your kind words! We've been on a tear in 2017 with multiple major releases and are looking to keep the same pace for 2H 2017!

Please feel free to reach out to me if you have any questions or feedback, [email protected]

William
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliable RMM, Responsive Support, Receptive Executives, and One of the best softwares I have...

Reviewed on 25/9/2018

There was always a fear that the patching of machines was not being done properly. And the basic...

There was always a fear that the patching of machines was not being done properly. And the basic thing we are paid to do was patch. We would spend countless hours with other platforms verifying, rectifying, and doubling our work load. Ninja's patching just works, and now they have added reboot notification on the main dash so we can see in a glance what machines need reboot to complete a patch. Even with schedules reboots, this is a security blanket.

Pros

The tool, just works. No fuss no mess. The MSP market space is hard enough without dealing with tools that do the opposite of what it is supposed to do. I have used other platforms, they start with K & N. One was just a bear to use, the other couldn't keep agents online. But Ninja, you install it, you set it and you check it. It just does it work. Which is to make my engineers life easier. What use to take 12 engineers, now takes 4. What you pay, is definitely not reflective of what you get. And the best part, they truly understand that in order for them to succeed, they need company's like mine to succeed. A true company that partners with us. I cannot say enoug good things about them.

Cons

The reporting is a little lite, but the community has raised its concerns and now the fix is on the road map. Same goes for a slew of other features that the community wanted/needed. Just wish they could 100X their development team every quarter .

Jose
Overall rating
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Could not think of a different solution

Reviewed on 1/5/2023

We were looking for a Remote access tool replacement, but encountered that NinjaOne's features will...

We were looking for a Remote access tool replacement, but encountered that NinjaOne's features will do other things we needed to resolve as well, like patch management and inventory.

Pros

NinjaOne was extremely easy to setup and deploy within our organization. Using ESET to pus the installer, in a matter of minutes the computers were being populated in the dashboard.Easy to remote login to computers using either Splasdot, NinjaRemote or TeamViewer if you have the license to incorporate it. Installing/modifying programs, registry changes, ps scripts is very easy to do, and their knowledge base articles are very helpful

Cons

We have only used this platform for about 5 months, but have not encountered a problem that could be resolved.

Alternatives Considered

Microsoft Intune

Reasons for Switching to NinjaOne

Much cheaper and had better features
Kyle
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A fantastic RMM tool, with a few needed features yet to be added

Reviewed on 27/6/2017

Ninja has streamlined our service delivery offerings and saved us money. It's a great tool and...

Ninja has streamlined our service delivery offerings and saved us money. It's a great tool and offers fantastic value.

Pros

Value and feature set are the two easy ones. But the biggest difference with Ninja is the support and development. Support (and everyone else at the company), have been AWESOME to work with. Ninja has also kept their roadmap up to date and hit every milestone on it. That is HUGE from a software company.

We have been very happy working with Ninja over the last 18 months.

Cons

Ninja is lacking some search features that larger organizations need. For instance, with other products, we are able to run any crazy search our heart desires and act on it. For instance if we want to see all Windows 10 machines that have the latest version of Chrome installed across our entire client base, it's not possible with Ninja. We've been working with the company to get this implemented. Once they have that capability, I will have no other complaints!

Response from NinjaOne

Hi Kyle,

Thank you for your feedback, it is much appreciated.

We've recently released an advanced search feature under our Devices view through which you can build queries for Windows 10 machines that have Chrome greater than Version X. We're also hard at work with third-party patching so you can patch all versions of Chrome that's out-of-date. Stay tuned for that release :)

Nathan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outstanding Piece of kit!

Reviewed on 30/4/2019

We are able to automate and detect a multitude of tasks and issues before they are needed to be...

We are able to automate and detect a multitude of tasks and issues before they are needed to be done manually. This software does exactly what they say it does, saves you time and money. If you are in the MSP field and are looking for a RMM solution, don't waste your time with the opposition, go to NinjaRMM.

Pros

We have grown along side this software, from the very beginning we were told what milestones Ninja were going to hit and they always come up with the goods. Our business has been able to grow rapidly and efficiently due to the help of this software and ease of use. We trialed almost every other software on the market, we wanted value for money and ease of use. If that's what you are looking for NinjaRMM is what you are looking for!

Cons

If i were to be really picky i would have to say, development was a little slow in the beginning however every company has to find their feet. I can say these guys really have and they have a good support chain to continue to grow.

Kevin
Overall rating
  • Industry: Computer Networking
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We are fortunate as an MSP to have implemented NinjaRMM as our network device monitoring...

Reviewed on 7/8/2017

The ability to proactively manage our Customer's network infrastructure with confidence.

The ability to proactively manage our Customer's network infrastructure with confidence.

Pros

To be a good MSP, good tools must be available. Those tools must be accurate, cost-effective and of course, easy to learn. Ease-of-use and customizable policies for device management and alerting are two of the features/benefits that stand out with this product vs. the competition. Being able to reliably and proactively monitor/remediate Windows/MAC and SNMP devices is the fundamental goal of our MSP relationship with our customers and NinjaRMM makes that possible in a cost-effective solution.

Cons

I would like to see more detailed and customizable reporting options, such as the ability to create a custom report that will list any of the metrics I choose from the collected data.
Also, I would like to see integration with more mainstream antivirus solutions.

Response from NinjaOne

Hi Kevin,

Thank you for your kind words. We are restructuring some of our data on the backend to make it more accessible for reporting. This is a little bit involved and we'll let you know when we are close to new reporting features. Thanks again for being a partner!

-Andy

Matthew
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Switching to NinjaRMM was one of the best decisions we have ever made as a company.

Reviewed on 10/8/2017

Productivity has gone up since we have been on NinjaRMM, even my "non-tech" office manager uses...

Productivity has gone up since we have been on NinjaRMM, even my "non-tech" office manager uses NinjaRMM with ease.

Pros

Ease of use, the layout and design are intuitive and both easy to learn and teach, but it is also a very powerful tool to have at your fingertips.
Their choice of partners is well thought out. The partners that are selected provide positive tools I can take to my clients without hesitation.
The online community is very active and the key people at NinjaRMM are right there just as involved and always ready to listen to new ideas.

Cons

Maybe some tweaks in how the reports that we provide to our clients could be setup. I would like to see the ability to select what items gone on each report. Some clients want just a general overview while other clients want all the dirty details.

Response from NinjaOne

Hi Matthew,

Thank you for your support. We look forward to keep delivering features the community wants.

-Andy

Adam
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Solid product that just works. Doesn't try to be overly fancy or complicated.

Reviewed on 24/2/2018

Makes managing client servers and workstations much easier than our last RMM platform. The...

Makes managing client servers and workstations much easier than our last RMM platform. The Integration with TeamViewer is top-notch and works almost like it's part of the product.

Pros

We like the simple and easy to navigate interface. When testing the product compared to other RMM platforms, we noticed right away the difference in how simplified Ninja was and it didn't take us 10 minutes clicking on ten sections and five sub-sections before we found the setting we were looking for.

Cons

The product does lack some features, and as new features are added it does take away some of the easy-to-use nature of the interface. Hopefully Ninja will be able to balance the addition of new features (which it does need to remain competitive) with maintaining a clean interface. Thus far, they've done a pretty decent job, but that may be due to the product still being fairly spartan compared to the bigger players in the industry. Fortunately for us, we did not need all of the extra bells and whistles the big guys have. Those extra features don't come cheap, either.

Response from NinjaOne

Thank you for the review Adam, we will do our best to be the best RMM on the market. Please send any feedback related to features to [email protected]

david
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A fantastic product

Reviewed on 23/7/2021

a very helpful team

a very helpful team

Pros

simplicity, great features and a doddle to setup. Some useful features, not available elsewhere

Cons

i would like more software options, and maybe a tech call every quarter to go through my setup, and suggestions or help with Ninja

Alternatives Considered

Datto RMM and SolarWinds Service Desk

Reasons for Switching to NinjaOne

best all rounder
Jack
Overall rating
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great straightforward RMM tool

Reviewed on 16/12/2020

NinjaRMM manages all Windows updates in our company along with saving time when assisting users as...

NinjaRMM manages all Windows updates in our company along with saving time when assisting users as I can very quickly connect on. Some times I don't even need to, with access to Task Manager and Services directly in Ninja.

I can see where all my machines are at quite easily and know if I need to action anything.

Pros

The simplicity of setting up the product, using the UI, customer support and knowledge base articles.

Cons

There are features missing like Hyper-V integration, SNMP printer toner level monitoring but they're always adding new features and they are still relatively new to the RMM game.

Alternatives Considered

Pulseway

Reasons for Switching to NinjaOne

Simplicity, ease of use.
Mika
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Working with NinjaRMM

Reviewed on 3/8/2022

Overall Ninja has helped us much more than earlier product. Ninja portal is user-friendly (easy to...

Overall Ninja has helped us much more than earlier product. Ninja portal is user-friendly (easy to use) and Ninja´s support has served us well.

Overall ninja is good value for money.

Pros

Device Management, Remote access tools, Support, Patch management

Cons

No Teamviewer support for Linux-devices, some device reports could be better -> opportunity to modify reports more.