1. Home
  2. MSP Software
  3. NinjaOne
  4. Reviews of NinjaOne
Learn why GetApp is free

NinjaOne Reviews

NinjaOne

4.8 (238)
Write a Review!
Automate the hardest parts of IT with NinjaOne
Visit Website Compare

Overall rating

4.8 /5
(238)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.7/5
97%
recommended this app
Learn more about NinjaOne
Sort by
Most Helpful Most Recent

238 Reviews

Divaldo
Divaldo
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent remote IT management and monitoring platform

Reviewed on 11/2/2024

Pros

One of the most complete solutions on the market, with excellent functionality and easy to use. Very easy for Device Management, Remote Support, IT Security. Excellent for improving the efficiency of the IT team and reducing costs.

Cons

It was difficult to start using because there was no price transparency, that is, they could very well make prices available without having to contact the company.

Andrew
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NinjaOne is the NumberOne RMM for MSPs

Reviewed on 10/4/2024

Outstanding. I love NinjaOne and couldn't do my job efficiently without it.

Outstanding. I love NinjaOne and couldn't do my job efficiently without it.

Pros

Ease of use, ease of deployment, the GUI is simple yet gives you everything you need at a glance, simple patching functionality and asset organisation. NinjaOne is incredible.

Cons

I honestly can't of any shortcomings of NinjaOne. It's an incredible product and must have for any MSP.

Ivy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

It wasn't bad, but users bounced off it for interface reasons and support issues so we left

Reviewed on 6/9/2023

Overall it was ok. The software seemed like it was on its way, but the amount it cost had me...

Overall it was ok. The software seemed like it was on its way, but the amount it cost had me feeling like we were paying to be beta testers

Pros

Cleanliness of design was nice. Actively developed

Cons

Things that were not present were described as forthcoming, but no roadmap at the time.

Andrew
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NinjaOne - NumberOne!

Reviewed on 6/10/2023

Ninja is one of if not the best platform I use daily. Of the 20-odd platforms and tools I regularly...

Ninja is one of if not the best platform I use daily. Of the 20-odd platforms and tools I regularly use, Ninja is the most user-friendly, robust, dynamic and comprehensive. If you're in the market for an RMM - Go with NinjaOne.

Pros

Ninja RMM is so simply and straight forward to use, however is jam-packed with vital features any serious MSP utilises. I live in Ninja and would be hard-pressed to find a better tool to replace it.

Cons

The only issue I have come across is that I had a little bit of trouble changing the display mode. Such a minor, almost non-issue, that is how great this RMM is.

Micheal
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NinjaOne Has Been a Reliable and Easy to Use Solution

Reviewed on 1/5/2024

Pros

The capabilities of NinjaOne are excellent.
NinjaOne makes work easier for us.

Cons

I do not have dislikes for NinjaOne.
NinjaOne is superb.

Nyoro
Overall rating
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NinjaOne Has Been an Effective IT Management Tool

Reviewed on 1/5/2024

Pros

NinjaOne has been a superb IT management solution.
I like the reliability and ease of use of NinjaOne.

Cons

NinjaOne makes work easier.
No dislikes about NinjaOne.

Nish
Overall rating
  • Industry: Research
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

NinjaOne Usage

Reviewed on 18/9/2024

NinjaOne has been great tool for us to use. Especially, it works seamlessly when we remote control...

NinjaOne has been great tool for us to use. Especially, it works seamlessly when we remote control the devices.

Pros

Easy to use and automation of tasks. It's been great to use this product.

Cons

Format of the devices dashboard. It needs a bit of upgrade as the software doesn't integrate very well with Lenovo laptops.

Ana
Overall rating
  • Industry: Consumer Electronics
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

NinjaOne helps me keep track of my tasks and stay on top of deadlines easily.

Reviewed on 9/8/2024

Pros

The interface is user-friendly and the automation features save me time.

Cons

I wish there were more customization options for task organization and labeling.

Kagera
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My Experience With NinjaOne

Reviewed on 30/4/2024

Pros

The tool comes with great remote support features
It makes IT management easy

Cons

With NinjaOne, all has been seamless. It is affordable too.

Mark
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product - Continuing to add features

Reviewed on 5/12/2023

Consolidating our tools and having a single pane of glass for our operations center to work from,...

Consolidating our tools and having a single pane of glass for our operations center to work from, no longer are we missing alerts because a monitoring page is minimized or covered by another one of our tools.

Pros

As an MSP getting the tool deployed quickly, efficiently and leveraging the work we've put into our configuration has been a huge time savings.

Cons

The gap is being closed with every release, our biggest issue with MDM which we are looking forward to trying out soon.

Warren
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A very affordable RMM solution.

Reviewed on 6/1/2023

The onboarding was extremely quick, our guys were very quick to get used to the new GUI and it is a...

The onboarding was extremely quick, our guys were very quick to get used to the new GUI and it is a very useable product. Not really used the support yet so can't comment on that.

Pros

The price is very comparable to it's competitors, but one of the main benefits, is that it feels like a one stop shop for IT. Most things you will require, are all under the hood, so to speak. Helpdesk, asset management, remote support etc.

Cons

We do like providing our customers with lots of stats. And the reporting only gives us so much that we can do. I'd like to see this expanded to include more custom fields.

Alternatives Considered

Zoho Desk

Reasons for Choosing NinjaOne

The pricing was more attractive.

Switched From

Zendesk Suite

Reasons for Switching to NinjaOne

Pricing and the features which it offers. The different products which we could integrate was also an attraction.
Nick
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent RMM software, highly recommended.

Reviewed on 4/3/2021

Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to...

Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to fully manage all our clients patching and asset management needs.

Pros

Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.

Cons

Nothing, the platform works so much better than the RMM software we replaced.

Alternatives Considered

Datto RMM, Atera and Kaseya VSA

Reasons for Choosing NinjaOne

Costs of SolarWinds was expensive. The portal layout and design of SolarWinds was clunky and not intuitive to use. NinjaRMM's simple cost brackets and online portal are lightyears ahead of SolarWinds and other RMM platforms.

Switched From

SolarWinds Patch Manager

Reasons for Switching to NinjaOne

The pricing structure and overall usability was light years ahead of any other vendors offerings. The presales technical information was excellent.
Brian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ninja One changed our business

Reviewed on 8/8/2022

Fantastic, I can't fault ay aspect of the solution or the people working with the company.

Fantastic, I can't fault ay aspect of the solution or the people working with the company.

Pros

The ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software.

Cons

The only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient!

Alternatives Considered

N-central

Reasons for Choosing NinjaOne

Needed a more mature and capable product

Switched From

Atera

Reasons for Switching to NinjaOne

Better functionality, better ease of use, better value, and better people to work with.
Tim
Tim
Overall rating
  • Industry: Facilities Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best RMM tool on the market

Reviewed on 22/5/2020

I manage an in-house IT department and we always struggled with tracking hardware, history, and...

I manage an in-house IT department and we always struggled with tracking hardware, history, and status.

No matter what we found, we just couldn't get one that was accurate and easy to keep up to date.

Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there.

This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Pros

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on.

The integrations have been a huge help. Their documentation is precise, easy to follow and accurate.

Our account manager actually cares and checks in on us every 2 weeks.

Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Cons

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal.

Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Alternatives Considered

Atera and Kaseya VSA

Reasons for Choosing NinjaOne

spiceworks wasn't accurately keeping my hardware up to date.

Switched From

Spiceworks Cloud Help Desk

Reasons for Switching to NinjaOne

Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.
James
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly recommend

Reviewed on 10/11/2020

I can't praise Ninja more. From the support team to the account managers, and even the developers,...

I can't praise Ninja more. From the support team to the account managers, and even the developers, everyone has been fantastic. Their pricing is more than fair and they always do everything possible to keep their customers happy. We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.

Pros

Compared to some of the products we tested the UI is so user friendly allowing all users to get to grips with it straight away.
Ninja are constantly devloping new features for the product, that are introduced seemlessly.
Setting up the alerting was very simple and encompasses everything we require for our customers.
They have the ability to monitor Raid, which was the feature that put them to the top of the pile for us as we have used several that were unable to offer this essential component.

Cons

Some features such as AD integration, maintenance windows, a mobile app and linux monitoring were missing, but they are either being developed or have been implemented since purchasing.

Alternatives Considered

ITarian, ConnectWise Automate, Pulseway and Datto SIRIS

Reasons for Switching to NinjaOne

Although all of the options available have positives and negatives, we felt the features we were getting, matched with the pricing and the UI made it an easy choice. In the 2 years since using Ninja we as a company have not regretted the choice or considered jumping to another provider.
Raphael
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Powerful and cost effective RMM tool backed by an efficient support

Reviewed on 16/10/2020

We are very happy to have chosen the NinjaRMM solution as this has greatly improved our work...

We are very happy to have chosen the NinjaRMM solution as this has greatly improved our work efficiency, troubleshooting faults, SLAs, overall IT processes and support to our customers and internally.

Pros

The product it is highly functional, constantly evolving in the right direction by listening to the MSP using it and so easy to use compared to other RMM's
Overall asset list management and monitoring features
TeamViewer and Splashtop native integration
Variety of PSA desk tools integration
Full antivirus integration with Webroot or Bitdefender was a key element and selling point
Backup integration

Cons

The overall integration was really easy.
You feel like you are part of the journey with the constant development of new features
Clear documentation on all features
Efficient and knowledgeable support

More granular reporting would be great

Alternatives Considered

N-sight, Avast Business CloudCare and SolarWinds Service Desk

Reasons for Switching to NinjaOne

Cost and financial flexibility Personal approach and communication throughout the onboarding process and beyond Ease of use
Radoslaw
Overall rating
  • Industry: Banking
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product

Reviewed on 27/8/2021

again great, lightweight, and working product

again great, lightweight, and working product

Pros

Software is very easy to set up, and everything is clear from start to finish, easiness of deployment allow us to push it fully with GPO, and that way all new assets get it. Company wide policies are working fine, and we use Webroot integration so we're getting AV protection in bundle.

Cons

Nothing really to report here, everything (fortunately! XD) works

Alternatives Considered

Autotask PSA

Reasons for Switching to NinjaOne

It offered all we needed from get go, so we didn't even bothered checking alternatives.
Lewis
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Lewis M Ninja review

Reviewed on 11/7/2024

Pros

I love the features, specifically the fact that you can do ad hoc connections and users do not need to be on the domain.

Cons

Setting up was difficult, also difficult to remove and reinstall.

Sebastien
Overall rating
  • Industry: Warehousing
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ninja is good quality product

Reviewed on 11/12/2023

Pros

It's been 2 years that I am using Ninja. I changed job in that time span and ask to implement it in my new place and we did.

Cons

I think Ninja can add more support for network equipment: for example, rebooting switches would be convenient.

Eli
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

More Then You Think

Reviewed on 4/12/2023

Pros

Does more than I knew it could. Awesome you can run CMD prompts without user seeing anything, file browse/delete, uninstall/install programs, schedule programs to install as well. And, it's all done withing one dashboard!

Cons

Some settings are difficult to find if you do not use them regularly.

Fernando
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

NinjaOne has been a lifesaver for keeping track of my team's tasks and deadlines. It's...

Reviewed on 29/8/2024

Pros

The task management and time tracking features are a game-changer. It's easy to use and has helped streamline our workflow significantly.

Cons

I wish the reporting and analytics were more customizable and detailed. It would be great to have more flexibility in generating performance insights.

Alexia
Overall rating
  • Industry: Consumer Electronics
  • Company size: 11–50 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I use NinjaOne to keep track of my tasks and collaborate with my team effortlessly.

Reviewed on 20/9/2024

Pros

The interface is user-friendly and the task management features are efficient.

Cons

I wish there were more customization options for task organization and prioritization.

Jose
Overall rating
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Could not think of a different solution

Reviewed on 1/5/2023

We were looking for a Remote access tool replacement, but encountered that NinjaOne's features will...

We were looking for a Remote access tool replacement, but encountered that NinjaOne's features will do other things we needed to resolve as well, like patch management and inventory.

Pros

NinjaOne was extremely easy to setup and deploy within our organization. Using ESET to pus the installer, in a matter of minutes the computers were being populated in the dashboard.Easy to remote login to computers using either Splasdot, NinjaRemote or TeamViewer if you have the license to incorporate it. Installing/modifying programs, registry changes, ps scripts is very easy to do, and their knowledge base articles are very helpful

Cons

We have only used this platform for about 5 months, but have not encountered a problem that could be resolved.

Alternatives Considered

Microsoft Intune

Reasons for Switching to NinjaOne

Much cheaper and had better features
edna luci
edna luci
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A complete and easy-to-use solution for endpoint management

Reviewed on 1/6/2023

I love how easy it is to use and how comprehensive it is for managing servers, workstations,...

I love how easy it is to use and how comprehensive it is for managing servers, workstations, laptops, virtual machines, and network devices.

Pros

I like how easy it is to use and how complete it is for endpoint management and With its automation feature, I have full visibility and control over servers

Cons

Up to this point I haven't found anything I don't like and this tool is accurate, easy to use and feature rich.

Christopher
Christopher
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Ninja RMM Review

Reviewed on 15/2/2021

Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems...

Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.

Pros

Easy to setup and configure. Easy to install and quick setup on servers and workstations

Cons

Lack of built in scripting. Has custom scripting capability but a small script database.