Ascender Payroll and HCM Reviews

PeopleStreme's recruitment module enabled CEA to move away from manual recruitment processes and manage a very high recruitment workload for the last few years.

The support we received from representative and the Helpdesk was excellent.

The version we used meant that at times, it seemed there were too many tabs to click through to get to the information we wanted, however, it was not something that seriously impeded the way we worked.

Whilst the application is module based, all data is interconnected so that you can build a full view of your employees as individuals as well as a collective.

A few more system configuration options as the system administrator would be useful, particularly when trying to build or customise reports.

- Easy to use as both an administrator & end user
- Simplifies the recruitment process end to end. For us it has improved compliance & cost cost management significantly
- Online onboarding - esignature approval is great feature!

- It can be costly to make custom changes to the platform post implementation
- At some points the process the system could be more intuitive, we have overcome this with training and support

New version has improved ease of use & reporting capability. Mobile option is a great enhancement. Learning & development module integrated with the performance management module is fantastic.

The setup is critical and it is challenging to work through in terms of implications of decisions made in that setup process.

This software is affordable and easy to use as compared to others in the market. While using the search function, it allows us to find a candidate easily, and it saves our organization thousands through efficient recruitment. It saves a lot of my time and support for the products is excellent.

The control panel is difficult for us to navigate and to get an idea where particular fields or areas can be customized. When we utilized, the back end reporting is messy. We also suffered some of the initial difficulties with Single Sign-On and logins.

This software is easy to use; intuitive...I love the visibility into how everyone is going via the Progress tab on the Dashboard. So easy to follow people up.

The only thing I can think of is when requesting third party feedback, only the objective is sent through not the expectations.

It's intuitive, adds value to the employee life cycle and engaging. The performance management module is streamlined and encourages ongoing conversations between the manager and employee. The software also promotes individuals managing their own performance management and development in a transparent approach. Reporting is extremely easy to use and read with the back end having the ability to push workflows and emails to outstanding items. PeopleStreme are extremely responsive to our queries and issues.

That you can't be logged in more then once because as an administrator it would be useful to have several screens open at a time. Would also prefer the software not to time out and require relogin.

* Easy to use
* First class customer service
* The complete employee lifecycle is available in this system with add in modules as required which provides flexibility dependent on requirements.
* Regular updates and amendments to keep the system agile.

Peoplestreme is customisable and is very 'follow your nose' in terms of employee and manager use.
Dashboards are great to easy report on individuals, teams and also for compliance requirements.
For a business which did not have anything in place previously it has helped is to implement a performance management program which is best of breed and best practice.

There were a couple of items with our version which meant we needed some manual workarounds but with our upgraded version ready to go live next month everything will be resolved.

- One platform for all our HR initiatives
- It is easy and straight forward to use
- We can add new modules at the time that suits our organisation
- Easily monitor completion rates etc.
- Ability to export data into excel in a friendly way
- Friendly helpdesk if support is required
- Engages team well
- Ability to have single sign on

- Fixed structure so can be difficult to make bespoke for our business when required
- Can take time to set up new modules

Its has allowed us to adopt some of the latest HR strategies in this area by replacing our paper based performance appraisal process, providing alignment with our company strategy and improved employee engagement and development.
Ease of use is also key.
It also provides an easy to use tool to for all our Learning and Development which ties back into our Personal development plans and is constantly being referred to and worked on via the 1 on 1's. We were never good at this in the past.
After sales support has been excellent as you are proactively contacted to ensure you are getting the most from the software.

Some of the data entry is into windows (rather than into a field ) which when they open are too big and take up most of the screen

Ease of use, allowing for a much more efficient recruitment. Support for the product is excellent and no question is considered trivial; no problem considered too difficult.

Some of the configuration seems unreasoned but nothing that can't be worked around. I am sure it is that HR meets IT scenario with perhaps slightly different outcomes/focus.

Ability for the software to grow and able to easily add and change templates and processes

Not always smooth and step by step. Alot of going in and out of stages

The admin interface is quite intuitive and the software is designed to support key HR and L&D principles (e.g. 70/20/10 learning)

The LMS can feel a little cumbersome until familiarity is established. This can result in a user experience that isn't the best.

Easy to use and navigate, behind the scenes support.

Somewhat rigid, occasional errors that seem to appear at the most inconvenient times. Having said that, the support team are always prompt to action and assist.

- Easy to use
- Accessible from anywhere
- Accountability and monitoring of goals are linked together

This system is great but our business is slightly unique and require some customizations which will come at a cost. This will improve over time with system upgrades.

Peoplestreme is quite intuitive and a simple to use system as a user. Our customer manager is approachable, knowledgeable and friendly and the helpdesk understanding, responsive and know their product!

The backend doesn't seem to be as intuitive as the front end, however the support from the helpdesk etc made up for this.

Has good features that can be turned on or off depending upon the needs of the business. From a front end it is well laid out and logical to follow. Fully hosted off site so low reliance on internal IT requirements.

The back end administration of the system requires some time to understand and will need to be well resourced so that changes can be made regularly.

Easy to use

Software seems fine. Well, developer and mature so no bugs have been encountered.

Nothing that is worth writing about.

It's slow, not interconnected, limited in capability

Straightforward, easy to use with good functionality
Taken up well with buy in from all users and positive feedback
Well supported

Some initial difficulties with logins and Single Sign On

Our current Account Executive is great, always ready to help and is easily at hand whenever we have any queries or issues. She is very professional and provides a level of assurance over working with Ascender. We have used Ascender Pay for around 30 years since it was first released and find it suits our complex enterprise agreement requirements. There is an abundance of new functionality being released for review and implementation. Ascender is a big part of my life and I am very attached since my connection goes back some 23 years. I almost feel part of their family working with some of the long-term staff for such a time – they are just wonderful people.

With all the new functionality being released it is hard to keep up.