--- description: Learn how Freshcaller can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshcaller Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Freshcaller](/software/108817/freshcaller) # Freshcaller Canonical: https://www.getapp.ie/software/108817/freshcaller Page: 1 / 3\ Next: [Next page](https://www.getapp.ie/software/108817/freshcaller?page=2) > Freshdesk Contact Center (Formerly Freshcaller) is a cloud-based modern phone system that helps you in scaling your business without having to worry about the complexity. > > Verdict: Rated **4.0/5** by 35 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Freshcaller Freshdesk Contact Center (Formerly Freshcaller) helps manage call queues by allowing organizations to automate actions for every number and automatically routing calls to specific queues, agent groups, and more. Users can set up custom business hours for each department or team, and operate call centers based on the specific times and days that suit their business. Create custom voicemail messages and greetings by uploading a file, recording a personalized message or using Freshcaller's text-to-speech converter to prompt callers to record a voice-mail. Call masking features allow businesses to establish their local presence by providing customers with a local number for a specific location, masking their helpline number. Businesses can buy local business numbers for over 90 countries, as well as offer toll-free numbers for Australia, Canada, Europe, UK and USA. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 35 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: FREE - Buy Local Numbers - Buy Toll-free Numbers - Inbound Caller ID - Desktop Notifications - Call Notes - Custom Greetings - Call Metrics Growth - $15 per user/month, billed annually -Up to 2000 incoming minutes/month FREE -Number Porting -Basic Call Queues -Wait Queues -Voicemail -Warm Transfer -Call Recording -Pre-built Reports Growth - $39 per user/month, billed annually - Up to 3000 incoming minutes/month FREE - Holiday Routing - Advanced Call Metrics - Call Barging - Call Center Agent Statuses - Call Recording Opt-out - Agent Availability Report - Queue Callback (Virtual Hold) Enterprise - $69 per user/month, billed annually - Up to 5000 incoming minutes/month FREE - Omnichannel Routing - Speech Enabled IVR - Voicebot - Abandoned Call Metrics - Service Level Monitoring - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Turkish - **Available Countries**: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Israel, Italy, Netherlands, New Zealand, Norway, Singapore, Spain, Switzerland, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Audio/Video Conferencing - Automated Routing - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing ## Integrations (14 total) - Agile CRM - BigCommerce - Freshdesk - Freshsales - Freshservice - HubSpot CRM - Nimble - Pipedrive - ResponseTap - WooCommerce - Zapier - Zendesk Sell - Zoho CRM - noCRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.getapp.ie/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.ie/directory/275/call-center/software) - [Customer Support Software](https://www.getapp.ie/directory/562/customer-support/software) - [Contact Centre Software](https://www.getapp.ie/directory/593/contact-center/software) - [Telephony Software](https://www.getapp.ie/directory/294/telephony/software) - [Virtual Assistant Platforms](https://www.getapp.ie/directory/3844/virtual-assistant/software) ## Alternatives 1. [Bitrix24](https://www.getapp.ie/software/90602/bitrix24) — 4.2/5 (984 reviews) 2. [3CX](https://www.getapp.ie/software/103409/3cx) — 4.4/5 (465 reviews) 3. [CloudTalk](https://www.getapp.ie/software/114835/cloudtalk) — 4.4/5 (268 reviews) 4. [GoTo Connect](https://www.getapp.ie/software/103797/goto-connect) — 4.5/5 (668 reviews) 5. [RingEX](https://www.getapp.ie/software/105173/ringcentral-mvp) — 4.2/5 (1200 reviews) ## Reviews ### "Best PBX software for affordable price" — 4.0/5 > **RanjithKumar** | *31 January 2019* | Real Estate | Recommendation rating: 7.0/10 > > **Pros**: - best software to handle all you call support. - Easy to use and the dashboard gives overall status of all the calls and queries - Using local phone numbers for the calling is one of the superb features > > **Cons**: - More integration is needed to export the data between multiple systems ----- ### "So far, so good" — 5.0/5 > **katherine** | *1 December 2022* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: Analytics and reports are easy to navigate > > **Cons**: The team is experiencing latency when we click "Answer" > > The support team is good although could use some improvements ----- ### "Mid tier call solution" — 3.0/5 > **Okechukwu** | *7 August 2021* | Gambling & Casinos | Recommendation rating: 5.0/10 > > **Pros**: Simple user interface Dashboard is very helpful and pretty straightforward. > > **Cons**: Tagging feature should be expanded to contain broader definitions Integration was not easy especially in a BYOC situation ----- ### "FreshCaller Review" — 5.0/5 > **Guru** | *24 November 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, Good features, great support service > > **Cons**: Freshdesk Contact Center Mobile app can be improved further > > I am very happy with the software ----- ### "Fantastic and easy to customize tool" — 5.0/5 > **Verified Reviewer** | *25 August 2020* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: Freshcaller has been a fantastic tool to respond, monitor, and track our customers issues and requests. > > **Cons**: Not really anything - except maybe that we had to request some countries to be whitelisted for calling, after finding out that those were not set or available to us per default. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ie/software/108817/freshcaller?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/108817/freshcaller) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data