Workamajig Reviews

The ability to integrate our CRM, time tracking, project management​, and accounting to leverage the ability to look at our leading and lagging KPIs to be profitable.

The variety of offering the software can do is massive. Deciding in our office whats a priority to run as efficiently as possible can be challenging. For example, there is WIP in the software but because of our size its the right fit for us.

This is our 4th attempt at finding the right software to manage our agency, projects and tasks. Jiggy is here to stay!

The true PM side of this solution is not MS Project (but that is not necessarily a bad thing). We have made it work for our agency and are happy with the results.

In the complex world of task management for video production, Workamajig fielded many of the needs we threw at it, to varying degrees of success.
Fairly customizable, with a ability to create custom and interdependent forms
When they upgraded to Platinum a few years ago (from Classic) the interface improved its usability.
Notifications settings were easy, and program didn't default to an overwhelming amount of email.

A fairly steep learning curve.
The interface is very text heavy.
Tracking the progress of tasks was often difficult, without intuitive features like status bars, etc.
No simple and effective way (in our video environment) to store and display media, generate proofs, etc.
Search functions didn't live update, making navigating backlogs more cumbersome.

We used this platform for a marketing agency, where we dealt with multiple different clients and different types of projects. This software was perfect for managing time sheets, time put to projects, working on a project with multiple departments within the agency, and keeping all the financial details easy to find and work on. I highly recommend this software.

Sometimes there were glitches with building schedules and not getting the notifications sent out properly to notify people when the project was on their plate. This was a bug that would be great to fix.

I was a little slow to adjust from WMJ classic to Platinum, but the transition went great. Platinum is much easier to navigate through and from a Insertion/Broadcast order creation perspective, I have found that that things are laid out more clearly. From my perspective, it is much easier to use than previous versions. I also like the ability to copy line items for easy editing when creating orders and being able to create an order in the system.

When creating a broadcast/insertion order with several lines, the software can get a little bogged down. With lots of information being uploaded at once I can understand why, but sometimes things lag a bit. I also find that it's difficult to make revisions to orders. I understand that once orders are approved that things get locked in for billing purposes, but it can be tedious to make edits if adjustments need to be made.

Budget tracking. Time management. That it can serve as a single source for the entire length of a project, making it easy to track progress over time and locating assets from as far back as the beginning.

The clunky interface. The difficulty of navigation. That anyone can look at any diary post, regardless of whether they are on the job or not. That you can't download all attachments at once. That it still runs in Flash despite Flash being the industry standard from 10 years ago.

Workamajig is quickly being spread across our entire company to be used for budget tracking. project management, and to do lists. The budget tracking and project management is the easiest portion we use right now. It's easy to start a timer on a task, track my team's hours and ensure they are putting the proper work into our projects.

It's a little clunky, the interface is big and complicated. A lot of buttons and access points that makes the whole tool seem overwhelming.

Accessible on most any device. A lot of features.

Incredibly confusing to get acclimated to. The UI can be quite confusing.

It is very easy to pick up on as a new user. Also, it is very easy to manage time sheets in the system. When it comes to order creation, I do enjoy how well organized they are when it comes to searching through them and how easy it is to navigate.

Sometimes when it comes to order creation the software "glitches" out and I have to restart the process. When entering time in to timesheets sometimes the options aren't available/won't load.

I like how easy it is to track my time within Jig. In my company, I mostly use it for time tracking, credit card entries, and new job setup. It helps me to keep everything organized and helps with tracking program expenses and spending.

It did take a while to learn how to use Jig fully.

As a project manager, I used Workamjig often throughout the day, mainly to check cost-to-date statuses, create budgets/estimates, and adjust timelines. Our company also used it for timesheet purposes. I definitely liked the fact that you could integrate the time-tracking with project details, since that made cross checking the team's hours a lot more efficient (at a previous company, we used Workamajig to create budgets but actual timesheets were filled out using Excel, so there was no integration whatsoever). I found the platform relatively straightforward to work with, and found it easy to pull financials and other assets.

One of my main gripes is - since the timesheet hours were directly correlated with a specific task on a project timelines (ex. the Creative Director could put 2 hours toward the task "Creative Ideation" - if a team member filled out their timesheet for a specific task on 06/23, the project milestone would automatically have a 6/23 end date attached to it, so had the potential of accidentally pushing the entire timeline forward (or backward). Every time I checked Workamajig to reference timing for a project, I had to make sure that the anticipated dates were actually correct, and hadn't been affected by someone submitting their timesheet. We had flagged this with the Workamajig several times, but were told there was not any workaround. Additionally, I found that there was often downtime when trying to pull up a report/add in time/etc. Even with high speed internet, pages had the tendency to load relatively slowly, which was an extreme annoyance especially when in a time crunch.

Workamajig helps our brand management agency track all necessary project information in one central location. Everything can be documented, from tasks to meetings, time entry, creative briefs, project proofs, PO's and invoicing. It is fairly easy to use. Also it is great for looking up projects from the past and creating new dockets based on the structure of past projects.

Because Workamajig is web-based it provides a very user-friendly interface for team members no matter where they are located.

Project home pages can be customized by each user, so they can show or hide a dashboard that features what is most important to them based on their role or how they work. Access rights and privileges are easy to assign as well.

It can take a while for new users to get used to where everything is accessed as far as entry points for critical information or reports that you can pull. The user interface can be a bit confusing for project income forecasting - for example having to open more than one area of the project to enter Accounting information and billing dates, as well as checking off - "Include in Forecast" at the estimate stage. There are also many ways to achieve the same goal but it can be more confusing than helpful for some - I think there could be some simplification of steps needed for setting up things like project sales forecasts.

No longer in flash, it is an elegant design that is easy to read. The customer support is good. They work with you and often bugs are fixed. Projects are clearly sorted by deadline.

It's great for simple deadlines, but It doesn't have any tools to sort out congested schedules. e.g. what software can stop someone from being booked 84 hours in a single work day.

It's very manual. updating projects can be time consuming and human error with the interface has lead to scheduling errors. It's not very compatible with other common office programs (e.g. can't get it to sync for meetings in outlook and we don't want to use jig for all our meetings). This means we only use a small portion of the software relating to project schedules and budget.

Hard to establish priorities.

Some information is hard to find with their interface. (e.g. several clicks to find the task number required to enter your time if you are entering a task that you weren't assigned)

When setup properly on the front end it can do a great job exporting status reports for our team, which is a task that would mean someone manually updating a spreadsheet if we didn't have workamajig.

It's project management input functions (diaries) are too linear. Wkmjg works great for simple jobs like print ads and radio scripts but when it comes to projects with a lot of parrallel tasks, moving at the same time, it doesn't compare to products like Basecamp. For instance, I could never use wkmjg to build a website (or any complex digital pieces) where I need to set deadlines for multiple disciplines and keep their resources and conversation separate from one another. For example, my designer shouldn't have to wade through a ton of diary posts between the QA team to find my last post to him. I also think the accounting side of wkmjg is something that was designed a long time ago and has just been gradually tacked on and added to and it's in need of a audit and complete redesign to make it more user firendly for both agency accountants and the project managers reviewing billing worksheets on the other end.

Workamajig is easy to set up, easy to use, and easy to train new employees. You can jump in using everything or ease in using different applications. The training staff is great at answering questions, and they are very helpful in getting set up, and walking you through various changes as your business changes and grows.

We chose to use our own server, instead of being on the Workamajig server. I would recommend that you be on the Workamajig server, as they make certain that updates are completed in a timely manner, and in the long run will make your life easier. This is not really something that I dislike about the software, but a recommendation that I would make to someone thinking about purchasing.

I love Workamajig's User Interface. After using various Project Management softwares in my day, Workamajig Platinum User Interface is easy to navigate and has an extremely successful adaptation for users. I also love the ability to customize workflows, add in additional deliverables based on the approval cycle, and communicate with other team members within the system.

While building out the workflows within Workamajig we had quite a few 'workamarounds' that we had to come up with in order for the system to meet our needs. An example is: I wanted an email to fire when a task was assigned, which was possible on all tasks, but the first one. One of our workamarounds for that was to have the first task be assigned to the PM and was titled "Close this Task" so that the next task would fire an email to the appropriate team member. That's just an example of some of the workamarounds we had to come up with. The Deliverables were also very difficult for us to monitor the status of.

What I like most about this software is the ease of use for the admin functionality. When the business comes for updates, its easy to come up with a solve and address their business needs.

We have expanded Workamajig use in so many facets of the business. Due to this and the automation that can be set up with other applications we are taking efficiency to the next level.

Teaching the business was a little bit of a struggle since there are so many ways to get to what they are looking for. Although listing this as a con, it can be taken as a positive also. People think and operate in different ways! URL's can also be supplied and set as a bookmark to help users out.

One of the few solutions that connects time tracking, project management, fairly sophisticated accounting and billing, media contracts, utilization reporting, and more.

Its not intuitive. The products ease-of-use has improved with the latest version, Platinum, but its still not as intuitive as most main stream software. Users/managers of the product need some pretty specific knowledge of the software to get the most out of it.

Timesheet capabilities. I don't use it for much else at this point, I use Outlook Tasks to keep track of what you call "my activities".

No integration with Outlook or Google Calendar. The search function doesn't seem fully developed, doens't always populate the things we are looking for. Requires a lot of refreshing. No mobile app. There is not a great personal task option, not everything I need to complete needs to be on an activity.

Easy to track and change time for projects.

Not very user-friendly. There is a somewhat steep learning curve just to figure out how to locate projects and track time. Icons are small, unclear, and don't relate at all to the actions they represent.

I also have problems attaching documents to diary notes at times. It seems like special characters (even dashes) set these problems off, but I'm not entirely sure because Workamajig doesn't always give me a clear diagnosis.

Workamajig has all of the core features you'd want in any project management tool. The implementation of those features on the other hand....

The user interface is downright terrible. It is clunky, it doesn't refresh when it is supposed to and the load times are extremely laggy. The software is also extremely buggy. I have had many instances where I have definitely entered data only to go back and find that what I entered was missing. It's hard to do anything with confidence when there are this many bugs!

Project management software tool specific to the advertising agency structure and workflow. Integration of all the necessary parts from beginning (new client, new project) to end (billing).
Monthly updates. They listen to users' feedback and make updates in response.

Initial setup took a full year. It was a big process and should have been accomplished quicker. Availability of trainers and time allowed were limited. There is some limitation to customization but it seems to be improving.

It's easy to navigate and find what you're looking for.

It's unfortunate that you've decided to stop updating Classic Workamajig. Platinum has some great features, but because it's a responsive site (as it changes size), it's difficult for me to work with on my computer. I can't have two windows open side by side, Workamajig Platinum and another window (which I'm using to enter information from into Workamajig). If I have them side by side, I can't see the information needed in Jig, and Jig continually tries to resize itself and resubmit information via reloading the page when the window is resized. I never had this problem in Classic. Please fix this!

As a millennial with pretty decent technology navigation skills / understanding how to quickly and efficiently learn program to my needs, Workamajig is pretty user friendly. I am aware there are lots of paths of the program that I don't use, but those that I do are relatively easy to maneuver.

I don't think older generations have an easy time learning the program, then causing understanding problems within our company. Unless they are tech geniuses basically, I don't think this is a program that could just be inserted into a company without having knowledge/understanding gaps.

I like being able to track projects within the software and the diary/conversation portion of the project to see where things were left if a project becomes stagnant.

The software is not user friendly ... especially the Platinum version. It makes it too confusing and Platinum can't do everything Classic can. I feel Workamajig makes tracking harder than what it should be.