Pros
Workamajig helps our brand management agency track all necessary project information in one central location. Everything can be documented, from tasks to meetings, time entry, creative briefs, project proofs, PO's and invoicing. It is fairly easy to use. Also it is great for looking up projects from the past and creating new dockets based on the structure of past projects.
Because Workamajig is web-based it provides a very user-friendly interface for team members no matter where they are located.
Project home pages can be customized by each user, so they can show or hide a dashboard that features what is most important to them based on their role or how they work. Access rights and privileges are easy to assign as well.
Cons
It can take a while for new users to get used to where everything is accessed as far as entry points for critical information or reports that you can pull. The user interface can be a bit confusing for project income forecasting - for example having to open more than one area of the project to enter Accounting information and billing dates, as well as checking off - "Include in Forecast" at the estimate stage. There are also many ways to achieve the same goal but it can be more confusing than helpful for some - I think there could be some simplification of steps needed for setting up things like project sales forecasts.
Hi Shelly,
Thank you for sharing!
I'm glad to hear that your team is gaining value from having everything detailed in Workamajig.
I'd like to do what I can to make your experience even better. We do have different options available for revenue forecasting, as flexibility is necessary to cover the various needs in this area. Ex: fixed fee vs. time and materials, and the ability to create different versions of estimates on a single project, and decide which should be a part of the revenue forecast.
We'd love to hear your thoughts on how we can simplify this, while providing the same flexibility - please let us know at [email protected]
Looking forward to hearing from you :)
Regards,
Hannah
Team WMJ [: ]
an overview of projects and their due dates organized by tasks.
Pros
No longer in flash, it is an elegant design that is easy to read. The customer support is good. They work with you and often bugs are fixed. Projects are clearly sorted by deadline.
Cons
It's great for simple deadlines, but It doesn't have any tools to sort out congested schedules. e.g. what software can stop someone from being booked 84 hours in a single work day.
It's very manual. updating projects can be time consuming and human error with the interface has lead to scheduling errors. It's not very compatible with other common office programs (e.g. can't get it to sync for meetings in outlook and we don't want to use jig for all our meetings). This means we only use a small portion of the software relating to project schedules and budget.
Hard to establish priorities.
Some information is hard to find with their interface. (e.g. several clicks to find the task number required to enter your time if you are entering a task that you weren't assigned)
Hi Bill,
Thank you for sharing your experience with Workamajig; the areas that work well and the one's we can improve upon. We do have solutions to the specific concerns you mentioned, but I don't want to get too granular on this thread. I've asked our support team to reach out to you directly.
As always, please feel free to reach out to [email protected] with any questions - we're here to help!
Regards,
Hannah
Team WMJ
Pros
When setup properly on the front end it can do a great job exporting status reports for our team, which is a task that would mean someone manually updating a spreadsheet if we didn't have workamajig.
Cons
It's project management input functions (diaries) are too linear. Wkmjg works great for simple jobs like print ads and radio scripts but when it comes to projects with a lot of parrallel tasks, moving at the same time, it doesn't compare to products like Basecamp. For instance, I could never use wkmjg to build a website (or any complex digital pieces) where I need to set deadlines for multiple disciplines and keep their resources and conversation separate from one another. For example, my designer shouldn't have to wade through a ton of diary posts between the QA team to find my last post to him. I also think the accounting side of wkmjg is something that was designed a long time ago and has just been gradually tacked on and added to and it's in need of a audit and complete redesign to make it more user firendly for both agency accountants and the project managers reviewing billing worksheets on the other end.
Hi Brandon,
Thank you for taking the time to provide your feedback as it helps us improve our product and user experience. Our team is happy to review issues and help streamline processes at [email protected]
Best regards,
Megan
Team WMJ
Overall, my experience with Workamajig has been great. If there is something that I feel would make my life easier, they send it to the engineers who review, and add to the next update. If I have special reports that I need, but cannot figure out on my own, they create them for me. They have helped walk me step by step through the process from day one, and have made many updates and improvements to the software along the way that has been beneficial.
Pros
Workamajig is easy to set up, easy to use, and easy to train new employees. You can jump in using everything or ease in using different applications. The training staff is great at answering questions, and they are very helpful in getting set up, and walking you through various changes as your business changes and grows.
Cons
We chose to use our own server, instead of being on the Workamajig server. I would recommend that you be on the Workamajig server, as they make certain that updates are completed in a timely manner, and in the long run will make your life easier. This is not really something that I dislike about the software, but a recommendation that I would make to someone thinking about purchasing.
Hi Terri,
Thank you for taking the time to review our product. I'm happy to hear that your team is gaining value from Workamajig and that you found it easy to set up!
As always, our team is here to help at [email protected]
Regards,
Hannah
Team WMJ [: ]
I try to use it as little as possible. From an interface that makes me pray that future generations never see it, for fear of embarrassment, to a completely average list of features, most of which are completely useless to me, I find workamajig is best and perhaps only suited as a time entry and billing platform. Strip it of all the bloated nonsense and I think you have a much better product.
Pros
Budget tracking. Time management. That it can serve as a single source for the entire length of a project, making it easy to track progress over time and locating assets from as far back as the beginning.
Cons
The clunky interface. The difficulty of navigation. That anyone can look at any diary post, regardless of whether they are on the job or not. That you can't download all attachments at once. That it still runs in Flash despite Flash being the industry standard from 10 years ago.
Hi Ryan,
Thank you for taking the time to share your feedback. Workamajig has released our Platinum interface, which is HTML5 based and we have resources available for our Platinum users including new walk-throughs to help navigate the interface as well as Platinum tips listed in this link: http://help.workamajig.com/platinum-tips.
Our training team is also happy to aide our clients in the transition from Flash to Platinum with complimentary training on the new interface.
Our team is waiting to assist at [email protected]
Best regards,
Megan
Team WMJ
Workamajig is a fantastic solution for a Marketing Project Management tool. It allows the Project Manager and subsequent teams to manage projects with ease while also interacting with billing, time tracking, and overall profitability analysis.
Pros
I love Workamajig's User Interface. After using various Project Management softwares in my day, Workamajig Platinum User Interface is easy to navigate and has an extremely successful adaptation for users. I also love the ability to customize workflows, add in additional deliverables based on the approval cycle, and communicate with other team members within the system.
Cons
While building out the workflows within Workamajig we had quite a few 'workamarounds' that we had to come up with in order for the system to meet our needs. An example is: I wanted an email to fire when a task was assigned, which was possible on all tasks, but the first one. One of our workamarounds for that was to have the first task be assigned to the PM and was titled "Close this Task" so that the next task would fire an email to the appropriate team member. That's just an example of some of the workamarounds we had to come up with. The Deliverables were also very difficult for us to monitor the status of.
Hi Allison,
Thank you for taking the time to share your experience and feedback as it will help us continue to improve our user experience. Please let us know if we can be of any assistance at [email protected]
Best regards,
Megan
Team WMJ
From dealing with customer service to upgrades to the software over the years the overall experience has been exceptional. I work on the Finance side but whats wonderful that it doesn't matter which piece of the software you go in to, the layout and functionalities throughout are consistent. In a small office under 20 sometimes people only touch parts of the software or their roles cross, the customization that WMJ offers to be able to handle the crossover in security and viewing ability makes this feasible.
Being able to leverage the ability to look at financials by client/campaign/project and then report on efficiency and profitability is important to our management team.
Pros
The ability to integrate our CRM, time tracking, project management, and accounting to leverage the ability to look at our leading and lagging KPIs to be profitable.
Cons
The variety of offering the software can do is massive. Deciding in our office whats a priority to run as efficiently as possible can be challenging. For example, there is WIP in the software but because of our size its the right fit for us.
Hi Rachel,
Thank you for taking the time to review Workamajig. It's great to hear from someone who's been with us for so long, benefitting from the very features we've spent years developing!
As always, please feel free to reach out to [email protected] with any questions, comments or suggestions.
Regards,
Hannah
Team WMJ [: ]
I can't get into specifics on how our company uses Workamajig due to confidentiality reasons, but I will say the Workamajig team whether it is the leadership, support or engineering team is definitely a Class A organization. They put forth the time and effort to support their customers which is priceless in todays environment!
Pros
What I like most about this software is the ease of use for the admin functionality. When the business comes for updates, its easy to come up with a solve and address their business needs.
We have expanded Workamajig use in so many facets of the business. Due to this and the automation that can be set up with other applications we are taking efficiency to the next level.
Cons
Teaching the business was a little bit of a struggle since there are so many ways to get to what they are looking for. Although listing this as a con, it can be taken as a positive also. People think and operate in different ways! URL's can also be supplied and set as a bookmark to help users out.
Hi there,
Thank you for taking the time to review our product.
I'm so happy to hear that you're team is gaining value from Workamajig!
If there's anything we can do to make your experience ever better, please feel free to reach out to [email protected] :)
Regards,
Hannah
Team WMJ [: ]
We used two separate systems for accounting and project workflow, this was one of the few that pulled them together in a more native manner. If you want workflow software, there are many out there that are FAR better than this solution, and the same can be said for accounting software. But until Quickbooks-like solution or Basecamp-like products natively integrate, this is probably the next best thing.
Pros
One of the few solutions that connects time tracking, project management, fairly sophisticated accounting and billing, media contracts, utilization reporting, and more.
Cons
Its not intuitive. The products ease-of-use has improved with the latest version, Platinum, but its still not as intuitive as most main stream software. Users/managers of the product need some pretty specific knowledge of the software to get the most out of it.
Hi Dan,
We appreciate your honest feedback, as it gives us the opportunity to continue to improve our product.
We are happy to provide training on the new Platinum interface as well as review current processes for streamlining options. We also have resources available for our Platinum users including new walk-throughs to help navigate the interface as well as Platinum tips listed in this link: http://help.workamajig.com/platinum-tips.
I will have you account manager follow-up.
Best regards,
Megan
Team WMJ
This is the third agency I've used Jig at. Every place has it set up different but the pain points I mentioned above are consistent at each place. I haven't seen the platform evolve much over time, I can't believe there isn't a calendar integration yet or a mobile app.
Pros
Timesheet capabilities. I don't use it for much else at this point, I use Outlook Tasks to keep track of what you call "my activities".
Cons
No integration with Outlook or Google Calendar. The search function doesn't seem fully developed, doens't always populate the things we are looking for. Requires a lot of refreshing. No mobile app. There is not a great personal task option, not everything I need to complete needs to be on an activity.
We appreciate your honest feedback, as it gives us the opportunity to continue to improve our product. There are available solutions to the specific issues mentioned and we'd love to help you resolve them, but don't want to get too granular on this thread.
Included is a link to our help guide about calendar sync options with Google/Exchange:
http://help.workamajig.com/calendar-overview
Also, we are happy to provide training on our Platinum interface and how to use the phone browser for time entry and calendar functions. Our team is waiting at [email protected] to help you.
Best regards,
Megan
Team WMJ
Pros
Easy to track and change time for projects.
Cons
Not very user-friendly. There is a somewhat steep learning curve just to figure out how to locate projects and track time. Icons are small, unclear, and don't relate at all to the actions they represent.
I also have problems attaching documents to diary notes at times. It seems like special characters (even dashes) set these problems off, but I'm not entirely sure because Workamajig doesn't always give me a clear diagnosis.
Hi there,
Thank you for your review of Workamajig.
Workamajig is designed to be an enterprise solution for creative firms taking the place of all other systems; Project Management, Time Tracking/Resource Management, CRM, Accounting, etc.
To ensure information flows correctly between the different modules, detailed set-up and implementation is imperative.
We understand this can be time consuming in the beginning, but is meant to streamline processes moving forward.
If your project manager assigns a task to you, it will default in your projects and tasks and you would simply need to enter your hours. There are also a few other options for tracking time, and we'd be happy to review this with you.
Feel free to reach out at any time at [email protected] We're here to help!
Regards,
Hannah
Team WMJ [: ]
If you are looking for a project management tool I would strongly recommend looking elsewhere!
Pros
Workamajig has all of the core features you'd want in any project management tool. The implementation of those features on the other hand....
Cons
The user interface is downright terrible. It is clunky, it doesn't refresh when it is supposed to and the load times are extremely laggy. The software is also extremely buggy. I have had many instances where I have definitely entered data only to go back and find that what I entered was missing. It's hard to do anything with confidence when there are this many bugs!
Hi there,
Thank you for your candid review of our product, as it helps us to continue to improv.
Have you had an opportunity to check out the all new Workamajig Platinum Interface?
We've completely rebuilt the product to be more responsive, intuitive and easier to navigate.
There's no added costs for platinum and you can check it out at any time by simply adding /platinum to the end of your login url.
We've also set up walk-throughs to help you navigate the new interface and can offer free training on the new apps.
Please feel free to reach out with any questions at [email protected] - we're here to help!
Regards,
Hannah
Team WMJ [: ]
Pros
Project management software tool specific to the advertising agency structure and workflow. Integration of all the necessary parts from beginning (new client, new project) to end (billing).
Monthly updates. They listen to users' feedback and make updates in response.
Cons
Initial setup took a full year. It was a big process and should have been accomplished quicker. Availability of trainers and time allowed were limited. There is some limitation to customization but it seems to be improving.
Hi Jennifer,
Thank you for sharing your experience as it gives us the opportunity to continue to improve our product and implementation process.
As you mentioned, Workamajig is designed to be an enterprise solution for creative firms taking the place of all other systems; Project Management, Time Tracking/Resource Management, CRM, Accounting, etc. To ensure information flows correctly between the different modules, detailed set-up and implementation is imperative. We understand this can be time consuming in the beginning, but is meant to streamline processes moving forward.
We greatly appreciate your feedback and please let us know if there are any enhancements that would improve user experience at [email protected]
Best regards,
Megan
Team WMJ
As a project manager it's been very useful in keeping project information all in one place. I've worked at another ad agency who didn't chose to have Workamajig help custom tailor the system to them and it failed miserably. That's not the case here and it works well.
Pros
It's easy to navigate and find what you're looking for.
Cons
It's unfortunate that you've decided to stop updating Classic Workamajig. Platinum has some great features, but because it's a responsive site (as it changes size), it's difficult for me to work with on my computer. I can't have two windows open side by side, Workamajig Platinum and another window (which I'm using to enter information from into Workamajig). If I have them side by side, I can't see the information needed in Jig, and Jig continually tries to resize itself and resubmit information via reloading the page when the window is resized. I never had this problem in Classic. Please fix this!
Hi Jessica,
Thank you for sharing your experience with Workamajig as we are constantly working to better our user experience. Please feel free to reach out if you have any questions at [email protected]
Best regards,
Megan Ivan
Team WMJ
Pros
As a millennial with pretty decent technology navigation skills / understanding how to quickly and efficiently learn program to my needs, Workamajig is pretty user friendly. I am aware there are lots of paths of the program that I don't use, but those that I do are relatively easy to maneuver.
Cons
I don't think older generations have an easy time learning the program, then causing understanding problems within our company. Unless they are tech geniuses basically, I don't think this is a program that could just be inserted into a company without having knowledge/understanding gaps.
Hi Keagan,
Thanks for taking the time to review our product! I'm glad to hear that you enjoy using Workamajig and are having an easy time of it.
I'd love to understand a bit more which knowledge gaps you are referring to. We do offer personalized training and have built in walk-throughs that cover all the basic workflows.
We are always looking to improve and I've asked our support team to follow up regarding the knowledge gaps you mentioned.
As always, please feel free to reach out with any questions at [email protected]
Regards,
Hannah
Team WMJ [: ]
You need to make sure you have a trainer who understands the software. We have not in the past and it's incredibly frustrating to have a training session with someone who is guessing their way around the software ... again, this shows how the program is NOT user friendly.
Pros
I like being able to track projects within the software and the diary/conversation portion of the project to see where things were left if a project becomes stagnant.
Cons
The software is not user friendly ... especially the Platinum version. It makes it too confusing and Platinum can't do everything Classic can. I feel Workamajig makes tracking harder than what it should be.
Hi Kristen,
Thank you for your honest feedback as we are continually working to improve our user experience.
We have resources available for our Platinum users including new walk-throughs to help navigate the interface as well as Platinum tips listed in this link: http://help.workamajig.com/platinum-tips.
Our client satisfaction team is here to insure you are getting the most from the training sessions by checking-in after each session and periodically thru the year. They are happy to address any concerns at [email protected]
Best regards,
Megan
Team WMJ
We have used Workamajig for over a decade. We first used it for its time management and project management functions, but then we transferred our accounting onto Workamajig and now have a complete dashboard for our business.
Pros
Workamajig is a fully integrated agency management, which means that you can see a direct connection between projects, resources, time, money and profit.
Cons
The CRM/sales component and the vendor management components of the software are its least powerful options. Also, the fact that data are kept in silos means we can't find correlations as deeply as we wanted, but this is mitigated by the fact that there are plenty of excellent and powerful reports and reporting options.
Thank you for sharing your feedback. As you mentioned, WMJ was designed to be an enterprise solution for the creative communications industry; we are happy to hear your firm is utilizing the full system and WMJ is delivering value to your business!
We are continually working to improve our user experience and would appreciate additional details on how we could improve our CRM module. Our support team is happy submit enhancement ideas at [email protected]
Best regards,
Megan
Team WMJ
Overall the program functions well and haven't had much difficulty navigating the main interfaces. Once getting more in-depth with the program it begins to become complex and overwhelming.
Pros
There are many different features and uses for workamajig.
Cons
Theres so much you can do with the tool it almost becomes overwhelming. I would suggest making the interface a little more user friendly and finding a way to better divide and display each of the features available to users.
Hi there,
Thank you for your review! We appreciate your honest feedback as it gives us the opportunity to continue to improve our product.
Have you had an opportunity to check out the new Workamajig Platinum Interface? We've completely rebuilt the product to be more responsive, intuitive and easier to navigate. There's no added costs for platinum and you can check it out at any time by simply adding /platinum to the end of your login url. We've also set up walk-throughs to help you navigate the new interface and can offer free training on the new apps.
To take advantage of the free Platinum training offer or to ask any questions at all, please reach out to [email protected] and our support team will be happy to assist you.
Regards,
Hannah
Team WMJ [: ]
Pros
We have been on WMJ for about five years now and are in the process of moving from the legacy product to Platinum as well. We are also moving our accounting over to the platform beginning Jan 1st. Hoping Platinum makes the product better value for us then it has been.
Cons
Onboarding was extremely difficult and we never really got it set up the way it should be. We are doing a reboot with the move to Platinum.
Thank you for your feedback! Workamajig is designed to be an enterprise solution for creative firms taking the place of all other systems. To ensure information flows correctly between the different modules, detailed set-up and implementation is imperative. We understand this can be time consuming and want to aide in a smooth transition to Platinum for your team.
We are happy to offer complimentary training on the new interface and we have resources available for our Platinum users including new walk-throughs to help navigate the interface as well as Platinum tips listed in this link: http://help.workamajig.com/platinum-tips.
I will have our training team follow-up to get a session scheduled.
Best regards,
Megan
Team WMJ
Our experience with WMJ has been mostly positive. It is always a transition to move over to a new agency and accounting software. They were very helpful during the transition with a lot of training and reaching out from our contact at WMJ.
Pros
Search bar feature-- I love that you can search for any vendor, vendor number, project number at the top of the screen quickly and easily.
Cons
Some of the reports are not as easily customizable as others. They ARE customizable in the new mainframe, Platinum, but we still use the Classic version. Eventually we will have to learn the new software and switch over. It could pose challenges, as they will no longer update the Classic version once Platinum is fully functioning.
Hi Rachel,
Thank you for taking the time to share your experience. We are glad to hear you feel supported by our training and support team.
Our goal is to help our clients easily transition to the new Platinum interface, so we are happy to offer complimentary training on Platinum to aide in this process. Please let us know how we can be of service at [email protected]
Best regards,
Megan
Team WMJ
Workamajig has been great to work with! We been a user since Creative Manager, through "classic", and are now fully integrated into Platinum (in fact we were in Beta for most of the development of Platinum). Support is wonderful- questions are answered promptly, in a clear, concise manner.
Pros
Love the seamless integration between estimating and invoicing. Scheduling works well, and has the added benefit of several print views. Conversations has been a great way to keep all project details and updates in one location.
Cons
Some databases are still a bit tricky to access- searching for closed projects can be time consuming.
Hi Lynn,
Thank you for for taking the time to share your experience with Workamajig.
It's great to hear from someone who has been with us since the beginning, benefitting from the very features we've spent years developing.
The custom reports feature does have the option to include closed projects. Closing a project is to remove them from typical searches on the inactive/active projects lists.
As always, we're here if you need anything at all at [email protected]
Regards,
Hannah
Team WMJ [: ]
We have WMJ and our WMJ team to thank for our organization at our company. It's a great way to track time for our clients and our bosses as well as easy to use.
Pros
The ease of using it. It's simple to learn and makes what would be a very hectic workplace , work smoothly.
Cons
The amount of steps when assigning a task was greatly improved when WMJ platinum came out. I think uploading files and where the files are stored could be improved. At an advertising agency there are 100's of files uploaded a day and they can be difficult to find and keep track of.
Hi there,
I'm happy to hear that your ream has gained value from Workamajig, and that it's helped with your company's organization.
I'd like to do what I can to make your experience even better. You can open up the Project - Files area in Workamajig to drag-n-drop files into Workamajig.
We'd love to help with the difficulty you mentioned in finding/tracking your files, but we will need some additional details. Please email [email protected] and we'll be glad to help!
Regards,
Hannah
Team WMJ [: ]
I am a stereotypical "End User". I just log in to enter my time towards the projects I work on. That seems easy enough, and the only real problem I ever encounter is when the account manager hasn't set up the project correctly. That usually just involves a short conversation with the account manager and they are able to quickly resolve it. In the Platinum version of Woramajig, the time entry feature is even more intuitive and the copy week function is a HUGE timesaver. My supervisors seem to enjoy the ease in pulling time spent on a completed project in order to forecast future similar projects.
Overall, this is the best system for time entry I have used at a company, but my experience is very limited. It's much better than paper forms or Excel worksheets.
Pros
Web-based software makes it easy to access from any computer.
Time entry is intuitive.
Ability to copy weeks handy for longer projects.
Ability to run reports on project time spent seems robust.
Cons
Seems very complicated overall.
Ability to search on legacy version seems limited, Platinum seems to have fixed this.
Pros
We previously had separate systems for project management, timers for time sheets, time sheet entry, and tracking sales and prospects. With Workamajig it lets us do everything in one place. No more having 4 or 5 different websites or applications open at once.
Cons
The flash version constantly freezes for me. This generally wouldn't be a problem as they're moving away from the flash version anyways, but there are issues with the new Platinum version. Meetings are moving around or disappearing without a user making those decisions. When stopping a timer it will occasionally record that you've been working for negative time or just 0 out.
Thank you for sharing your feedback. We are glad to hear WMJ has provided an integrated solution for your team. We would like to make your experience better by investigating the issues you are having with the calendar and timer. Our support team is waiting to help at [email protected]
Best regards,
Megan Ivan
Team WMJ
Overall, the product is an extremely effective tool for workflow and data logging, if only some of the bugs could get ironed out.
Pros
WMJ provides a solid platform for each sector of the creative business. It's relatively easy to track time, create budgets & schedules, and monitor projects overall. The interface is clean and appealing, especially in the Platinum update.
Cons
The flash version is archaic and extremely buggy. The updated version can be glitchy and doesn't automatically update to the current day. When entering tasks or time, it often has glitches and errors, or adds to the wrong fields.
Hi Monte,
Thank you for sharing your experience with Workamajig; the areas that work well and the ones we can improve upon. We are constantly striving to better our user experience and would like to further investigate the errors occurring. A member of our support team will follow-up shortly. You can also reach them with any questions at [email protected]
Best regards,
Megan Ivan
Team WMJ
Overall I really like this software and would highly recommend it to any small to mid-sized agency that needs help to organize their project flow, tracking, client and vendor communications/task tracking/follow up and A/R or A/P.