Kinetic Reviews

This ERP is very customisable. You can change the behavior of the software with it's DATA DIRECTIVE, METHODE DIRECTIVE. You can change the look and feel of every screen with it's internal .NET engine.

It is slow... You will need a very fast server.
The query engine (BAQ) is very limited with Epicor 9 but I heard it's better with Epicor 10.
If you made a lot of customisation, the upgrades will be difficult.

The MS stack makes it easy to customize for reporting, data storage. Multi-tier configuration with database, application server and options for web-clients, fat clients and terminal servers.
Many options for customization in addition to code development. Multi-everything.

Relatively easy to upgrade and stay on current releases. Great administrative tools and ability to add resources as demand grow, including localizing servers for better performance.

Nothing really. There are lots of modules and each has a lot of simple to understand configuration options.

Full of features. Good ability to customise screens and part configurator to aid our productivity improvement. Version 10 seems to have even more features.

We are currently still on V8.03. Scheduling module is the weakest of all module. Since Epicor took over from Cogita sales service is close to none existence, level of support is poor but maintenance cost is high.

Very flexible and powerful user interface. Software modules have extensive flexible options to tailor the configuration to work as desired. Most modules very integrated, allowing powerful user capability. User personalization is powerful and easy to administer.

Customization is often too complex. Need C# programmer and still can be complicated. In V9 to V10 customization languages changed which required rewrite of previous customizations. This is very costly rather than tools being available to effectively migrate existing customizations. Upgrades of software modules is too complex and is being worked on to improve and focus more on ease, allowing companies to keep on the current release without seeming like a new implementation. More work than it should be. Several modules are included for improving requirements and are very weak. Example: Integration to Salesforce.

The very thing that kind of sucks about this software is also the thing that makes it “work” for our company. The ability to customize the software for our day to day business needs is awesome.

Unfortunately, those customizations make fixing things a little more difficult than if we were able to use the software “out of the box.” Having developers in a different country also prohibits and lengthens “fix time” due to time difference.

Very configurable software which is both good and bad. Software has a lot of capability to flex to our needs.

Support and training for implementation was very poor, we kicked out 3 different consultants before we found one that could understand our needs and work with us. The initial assessment program by Epicor was a waste of time and money. The program management at Epicor also did not add much for the cost.

all modules flow together, can take order from quote to cash receipt. easy to use trackers easy to train on

no designed to accomodate accounting reporting needs or to meet GAAP needs. Customizations have to be recreated after upgrades. need better standard reports building own dashboards and reports get corrupted with upgrades

Epicor ERP system can heavily, fairly and easily customized compare to any other ERP system in the world.

Need to improve Knowledge Base (Most of the issue and problem solving available for only internal staff). Hardly can search any error message that generated from Epicor in EpicCare Portal. Need to improve performance as well

Adapts quite well to our needs. What I enjoy the most is the ability to customize each module to suit me. This allows for greater efficiency.

There are a number of programming errors that really are quite annoying and have never been fixed even though I know we have asked.

The features and customizations are endless! Customer service and tech support are also pretty great!

Very hard and time consuming to learn. Not easy to teach someone else.

This software has about anything you could think of to help and personalize it to your business. It has so many different reports and assets to help your business. It even has the ability to link together different chains of stores owned by the same owner. They also use what is called "Bomgar" which is a system that allows them to view and control your screen on any terminal to help resolve any issue.

Nothing is free with this software. If you want the smallest thing they will charge you. You do pay a monthly fee, just like anything else, so you do have access to a call center to walk you through things. However, depending on who you talk to, it is a hit or miss if he/she knows what they are doing and understand what you are looking for. They have different help levels so if they don't understand that can pass you up to a different help level. Sometimes they charge will charge you by hour to take to someone high up.

Another CON, is that nothing is simple or straight forward. With it being such a high-tech system, if you want your system to do more than basic, you have to call the help line to help set it up. Sure, you could do it, but good look trying to figure it out and knowing what other flags in the system you need to mark so nothing else is messed up.

ITs flexibility and ability to customize. Cloud versions available. Offers many modules for most needs. There has been in the past several years a building of third party software vendors with the ability to augment the customization, implementation and general maintenance of the software requiring less reliance on Epicor consulting services. Features such as document routing has greatly improved forms handling. The software is definitely in growth mode resulting in new features and abilities. The number one feature I like is the ability to export any report and most data grids directly to excel. Overall I have more likes on were the software is going rather than were it is at today

The software is not at all user friendly. Little if any documentation on how to use the product. Education is available but pricey. Support system is totally ineffectual and support personal are lacking in basic knowledge. Company has built many silos and employees do not have the ability to see across those barriers. The online support system called Epicare has added a layer of difficulty in that you cannot speak with an employee to explain an issue. The online submission is often limited to drop down selections that have nothing to do with the problem. The helpful tips you are given when submitting a case are almost always way off topic and of no use.

This ERP makes it extremely easy to quote items that do not have part numbers set up in the system. We fabricate custom designed process equipment which requires many purchased components. And often times our customers require us to follow their specific Approved Material List which could include components we have not purchased before.
Epicor allows to quote parts, kits, systems without forcing us to create part numbers which makes quoting very easy and quick. No sense in setting up part numbers if we don't have the job yet.

The CRM part is not the greatest. Needs to be improved or allow Sales Force or other leading CRM software to tie in to Epicor.

We have used Epicor for about 3 months and so far it has went very well. Change over from our previous system went smoothly. Movement in the system is very simple, it is easy to find what you are looking for through the menu system.

You are a click away from about any information you would need for planning and scheduling.

In the beginning we had some issues with inventory suggestions, the system wanted everything at the moment it realized we were below minimums, but after a few weeks or research we were able to set the system to work as we needed it to.

A few other small issues at start up, but over all not difficult implementation

The ease in which most parameters are set in the part entry screen. The forecast module seems to be performing as desired, offering consumed quantities for easier visibility. MRP plans unfirmed jobs which make sense between planned jobs and firmed jobs. They are distinguished very well, giving the user a sense of clearness. The site maintenance screen allows the user to set up the prefix for the MRP unfirmed orders which is nice and clear to see upfront in identifying MRP unfirmed jobs.. It is also nice to have a time fence parameter in the part master where no jobs can plan within that time fence.

It is often no intuitive, making it hard to figure out why MRP suggested something that did not make sense.

It's easy to implement and if you have an .NET team the knowledge curve is low and you can customize the modules by yourself

CRM is not good, also the web version has so much problems when we compare to other competitors

Good value for the money
Good little manufacturing system
They put on really nice annual conferences

Epicor grew by acquisition so some of the interfaces are cloodgey (I think they are working o improving this with their cloud based systems).

General maintenance in Mexico is very good, the US arm needs to help them more instead of tossing hard problems over the border without proper training.

System is not user friendly, based on HUNDREDS of tables!!!

US customer support is very good if you get the right people.

Customer support for real issues (forex) is a cash sink hole - any time you have a bug or a real problem, they refer you to a consultant at per hour basis. Worse, they do not have many consultants who really know the product so you waste thousands of dollars getting them up to speed, only to end up with the problem not fixed. We have since learned some of these issues were fixed but only in the new version which costs us to upgrade.

Easy to update and use, navigation by pc or tablet makes it a portable solution on the shop floor as needed

Some features are connected to others so to track labor you need to purchase payroll, even if you don't use payroll in Epicor

The ability to customize reports is outstanding. I also like that I can easily find the information I need when I need it.

Modules. You have to purchase quite a few separate modules to be able to use everything which can cost

Easy to use, Get training available, Always working to improve their product, Great support. Epicor continues to improve there software adding new features that customers are looking for, adding third party solutions to plug into their software. They are adding features before we are even ready to use them, being able to go more mobile, improving communication between users at our company. Great Product configurator, best I have seen!

Does cost a little more than we were hoping, but the ROI made it worthwhile doing. Moving away from crystal to SSRS was a little rough, but like the change once we were through it.

safer storage on the cloud. configurator for production. ability to modify pricing for each customer by adding individual price sheets.

cloud based makes it a little slower than server based. cannot email orders direct from Epicor. cannot handle VIN numbers. inability to print invoices until after the order is closed. cannot modify orders after the order is marked shipped. in our old system we could modify until the month was closed. we write many more credits than before.

The ease to customize multiple areas and still be able to update the software without losing everything you customized already!

When you update the server, the client also use be updated. If the user doesn't have admin rights on the pc, this could be a problem. I've recently heard they fixed this in a future release of the software

Unlike some software where the beginning of the text is used for searching this software allows the user to use any part of the text for which your are searching.

Generated reports do not search the entire report unless starting again from page one. What this means is if the user finds the item searched for on page 520 the next search will start from page 520 unless the search box is closed and page one is clicked on to start the search.

Epicor is a good piece of MRP software overall.

Screens are able to intelligently link to one another with relevant right click context menus.

When error messages appear, they are often cryptic and difficult or impossible for non Epicor employees to understand.

Epicor licenses are extremely expensive and not recommended for smaller businesses.

easy to use
good enhancements
fast