Epicor ERP Reviews

I used this software for 6 years and so I really got to know the ins and outs of it. It's hard to say what I liked most because I didn't really like it that much. One positive is that it's a very robust product probably best suited to a much larger company than ours.

As the out of the box product, there is zero ability to customize anything without paying another company to do it for you. It's possible to make changes if you have training or an additional module, neither of which I had.
There are many security measures in place that makes it difficult to undo something or revise after you've done it.

Very flexible and powerful user interface. Software modules have extensive flexible options to tailor the configuration to work as desired. Most modules very integrated, allowing powerful user capability. User personalization is powerful and easy to administer.

Customization is often too complex. Need C# programmer and still can be complicated. In V9 to V10 customization languages changed which required rewrite of previous customizations. This is very costly rather than tools being available to effectively migrate existing customizations. Upgrades of software modules is too complex and is being worked on to improve and focus more on ease, allowing companies to keep on the current release without seeming like a new implementation. More work than it should be. Several modules are included for improving requirements and are very weak. Example: Integration to Salesforce.

This ERP makes it extremely easy to quote items that do not have part numbers set up in the system. We fabricate custom designed process equipment which requires many purchased components. And often times our customers require us to follow their specific Approved Material List which could include components we have not purchased before.
Epicor allows to quote parts, kits, systems without forcing us to create part numbers which makes quoting very easy and quick. No sense in setting up part numbers if we don't have the job yet.

The CRM part is not the greatest. Needs to be improved or allow Sales Force or other leading CRM software to tie in to Epicor.

Epicor ERP creates purchase orders, senders and invoices that generate a high return on investment. In addition, we have been able to accurately track work activity. Epicor meets our accounting needs. Epicor ERP is ideal for companies that buy components from many different places, so there can be traceability. A large number of departments use the system (order entry, sales, IT, finance). In addition, Epicor has a user interface with the ability to export to Excel. Epicor allows real-time data analysis and financial reporting to help make decisions faster.

Epicor does not take advantage of innovations in the development of queries, which would allow inexperienced users to generate their own results without the help of the IT department. In addition, the software support team still needs to improve greatly in order to achieve better efficiency.

The very thing that kind of sucks about this software is also the thing that makes it “work” for our company. The ability to customize the software for our day to day business needs is awesome.

Unfortunately, those customizations make fixing things a little more difficult than if we were able to use the software “out of the box.” Having developers in a different country also prohibits and lengthens “fix time” due to time difference.

User friendly: We upgraded to 10.2, and the new homepage provides all the data I need instantly. I was able to adjust the layout and information on my dashboards easily. I can drill into data and use sophisticated analytics tools, which have made me more informed and productive.

Super flexible: It's been a scalable solution that has supported our growing business.

Easy to update and integrate with other systems

Accurate forecasting

Secure cloud-based data management

Epicor's customer support hasn't always been the most prompt, but they've made some changes this year to their customer support services, and we've already noticed improvement.

Full of features. Good ability to customise screens and part configurator to aid our productivity improvement. Version 10 seems to have even more features.

We are currently still on V8.03. Scheduling module is the weakest of all module. Since Epicor took over from Cogita sales service is close to none existence, level of support is poor but maintenance cost is high.

We use a ton of customizations and personalization. The ability to do so is awesome!

We are a job shop, non-stock parts with many only being built once. Epicor 10 is more geared towards stock jobs and continued quantities

The capability and functionality of the system is incredible and effortless once your are trained and have the knowledge on how to operate.

Not necessarily a con with the system itself but if your current systems mode of operating doesn't easily transition with the way Epicor works it can create a few obstacles in how the functionality of Epicor can work for your company.

It was easy to learn for me - Been a user for 5 years

I have no issues with this software.
I cant think of anything I dont like after 5 years of being a user.

Unlike some software where the beginning of the text is used for searching this software allows the user to use any part of the text for which your are searching.

Generated reports do not search the entire report unless starting again from page one. What this means is if the user finds the item searched for on page 520 the next search will start from page 520 unless the search box is closed and page one is clicked on to start the search.

Epicor is a good piece of MRP software overall.

Screens are able to intelligently link to one another with relevant right click context menus.

When error messages appear, they are often cryptic and difficult or impossible for non Epicor employees to understand.

Epicor licenses are extremely expensive and not recommended for smaller businesses.

Great Value for money
Very powerfull integration platform (service Connect)
Hospitality oriented features
Reliable

Reporting tool is not as user friendly as the application
Some part of the software are still using old technologies
Some Admin function for multi property environment could be improved

Very intuitive, easy to generate reports to track progress in real time. System was customizable and templates supported standardized work flows.

In older products data input was tedious. Entering estimates of required resources required manual inputs in each module.

i like how i can save epicor numbers i use frequently to cut down on the time it takes to enter time.

Reporting isn't that great.

Using this software to do inventory was pretty straight forward and mistakes can easily be undone if needed

There is a lot of glitching and crashing with this software. Most problems require you to restart the software.

I like how the database is setup, and how they have an out of the box data dictionary in the software to be able to navigate and link tables correctly

I like least how unforgiving the implementation of the software is. It is near impossible/comes with big headaches to make significant mapping changes

Report functionality is quite good and turnaround time for updated reports was also very good. Gen Jnl posting is easy to use and quick.

It is sometimes a bit cumbersome when loading up external data and again, once loaded it is difficult to see the transactions to determine whether upload has worked OK.

Expensive and don't have all the features.

We use Epicor for all the activities at work, from order entry, shipping all the way to invoicing.
This system allowed us to keep track of inventory and was even tailored to our company needs, which helped pull real data to keep track of KPI’s. My department was in charge of the orders.

Sometimes pulling reports could take longer than wanted/needed.

Really, nothing!. A lot more work with very little better results, I see no great improvement at all. I feel that you changed thing to benefit a few user but not the majority of us

Not as easy to use as 8 was a lot more labor intensive
Can't change a conversion factor if it was entered incorrectly. You could in 8
Less bang for the buck in my opinion. Since going to 10 we are not even using the scheduling as we should be

I like the flexibility to customize the software to fit your business. There are many features which can be incredibly useful. The fact that it is Windows-based is a plus fo our antiquated facility.

The one con I have about this software is the price. I like that we can find status updates in real-time on orders or inventory; however, to get this feature you have to pay even more money.

One of my favorite things about this program is the different levels of customization that it provides. Epicor allows for a range settings and customization's ranging from field security to changing how business objects interact this allows our company to really personalize and create our own version of Epicor (to a certain extent that is). I also really like how fast and efficient the technical support for Epicor is. Calling in to create a ticket for any issues that occur is always an easy process.

Some custimaztions are harder to make then they should be and sometimes finding clear information about how to make certian changes can be hard to find. I think the two main things I currently do not like are the scheduling module it can seem clunky. Also the limited coding that is allowed due to being a multi tenant client however this is more about what we purchased then the product it self.

Easy to use, Get training available, Always working to improve their product, Great support. Epicor continues to improve there software adding new features that customers are looking for, adding third party solutions to plug into their software. They are adding features before we are even ready to use them, being able to go more mobile, improving communication between users at our company. Great Product configurator, best I have seen!

Does cost a little more than we were hoping, but the ROI made it worthwhile doing. Moving away from crystal to SSRS was a little rough, but like the change once we were through it.