Productboard Reviews

In order of benefit, here's what I like most so far about Productboard:

(1) Aggregating product insights / customer requirements across all of our inboxes + Slack into one place
(2) Ability to build a quarterly roadmap w/ existing tickets in Jira + w/ ability to write new features back to Jira as tickets
(3) Ability to outline all of the components of our platform w/ features under each component - something we've never had before.

Some small nit-picks around interactions (eg. bulk selecting rows), but so far customer support has responded instantly to guide me in right direction.

Bright, vibrant design which is a nice contrast to some of the more muted color palettes of SaaS. The outcome based product roadmap is very customizable and can point back to more detailed customer requests. Allowing the extended team to track insights and provide insights of their own leads to a more collaborative discovery process. I also appreciate all the resources and webinars that productboard provides to educate on product management.

The inbox UX is quite busy and makes it sometimes difficult to track what is going on. While it's good to be able to throw anything into the shared inbox, more rigor and discipline is needed so that it doesn't become a place where everything exists. If you want to integrate with other systems like JIRA / SFDC, it can become quite costly.

I wanted to save this for last, but I'd hate myself if people didn't read it because of my lengthy post. productboard is beautiful, simple and extremely powerful!

As our products matured, and our customer base grew, there was never a shortage of customer feedback and ideas on how to improve (or introduce new) features.

Our backlog (in Jira) was growing, and processing feedback (categorising, evaluating, prioritising) was becoming a cumbersome (if not impossible) task. It was hard to collate feedback on the same feature and/or trace it back to the customers who requested it.

As we were seeking to embrace a Dual-Track Agile approach to how we do product development, we needed a tool that powers our Discovery stage. We found it in productboard. It allows us to easily assign new ideas/feedback to the respective feature.

productboard generates a user score based on frequency and importance. You can also map the features to different customer segments, strategic drivers and any other custom fields you need.

Map your features to releases and voila, productboard generates a stylish, digestible roadmap. Even better - two clicks on the roadmap view, and you can drill down to the original feedback. No more 'Oh, where did this come from?' Brilliant!

Very importantly, productboard works well with your ecosystem. We kept our existing feedback forms (Google Form) and use Zapier to sync them with productboard. We also use the Jira and Slack integrations. They work awesome!

At some stage we'd like to drop our Google Form, and start collecting feedback in-app. And while product board already makes it convenient to collect feedback from Intercom conversations, it might make it easier for some customers if they had a simple, embeddable form.

Another challenge product board needs to think about is related to closing the feedback loop, i.e. feeding information back to the original requestors. Whether it's via a portal, or an integration with a customer engagement product (like Intercom), that would be a powerful addition.

That said, these are currently nice-to-haves for our business.

It is the best system of record for PM related information and to build a process in.

A great way to ensure all stakeholder feedback is captured & organized. Then primary source information can be linked to as many ideas (features, stories etc.) as desired and they can be prioritized very powerfully.

Enables stakeholder communication at scale effectively.

Let's me do almost everything I want, in the way I want to.

It perhaps has too many features and options! The responsibility is on the user to not over-complicate the implementation. It's best for folks who are comfortable with a good degree of information.

The ability to consume many sources of user feedback and the portal is really just icing on the cake. We did not hire this tool for that job but did have a need for one so that was nice.

Prioritization features are a bit much for our needs.

As a CEO of an early stage company, I wear a lot of hats. I had to find a way to create really clear roadmaps for the team and change them as we itterate that was visual, easy an most importantly, fast. Productboard was everything I was looking for and so much more.

- The UI looks fantastic.
- There are views for every kind of roadmap discussion, whether that's sprints, waterfall, high level, releases. However you run development or create roadmaps, there's a view that supports the context of that conversation.
- Once you get an understanding of how it works, adding features and prioritizing/categorizing them is a breeze.
- The tools for prioritization and impact scoring are super easy and helpful.
- If you're like me and are a bit new to product management, the tool will actually make you better at your job and help you show up for the product team with the types of clear, visual roadmaps they need to get on board with vision.

I had a tiny bit of trouble getting a hang of the UI the first few hours. Which was frustrating at first, then I watched a few tutorials, got the hang of it, and was off to the races. Ultimately that's pretty good for a product that is as robust as this one. But do yourself a favor and watch some tutorials before you try to create your first roadmap.

With ProductBoard I am able to organize the team from the product vision down, in a way that is specific to the focus of product leaders. It's not a bottoms-up task organization tool - it's built to help build products.

I would like a little more hierarchy and better 2-way integration with tools like Jira.

A structured place for user insights, that linked to features keeps reminding me off ALL of our insights, and not just the last 10-15 discovered. A flexible, powerful way to organise features, which can be viewed and filtered in many ways that fits the context needed.

It has a bit of a learning curve, but once passed you will never go back.

It is really easy to use and navigate around. When I was first introduced to this, it took me no time to pick it up and get used to everything on the platform. It's so great at organizing. Would not know what to do without this!

I have been using this for 7 months now and I don't have a single thing that I can think of that I don't like about it.

Properly ordered and categorized user feedback. So we can make the right choice in what to build (and what not).
The connected portal generates even more feedback and is automatically categorized.

The unconventional user layout is highly flexible but comes with a (small) learning curve. It takes a little time figuring out.

Capturing insights from the various channels and applying them to features or problem statements is generally very easy and quick.

I wish productboard had a mobile app. Especially when I want to capture an Insight away from my desk. Until they have an app, I have to capture the insight some other way and then transfer it into productboard later.

Very easy to use and a great place to collaborate!
Support many different views.

The insights portal is a little sub-par and could be made more intuitive.

Quick file customer feedback to PB Inbox Clearly see who exactly (customer) benefits from the feature in the upcoming release Ease of UI/UX to track general objectives/milestones, file new ideas using Chrome extension

JIRA integration/sync needs to be better

I really like that you can put insights from customer calls and discovery work right into productboard and actually tag that insight when developing a feature

there are A LOT of different features and tools to use, it can be a bit overwhelming to determine which to use when

Aggregates customer feedback from Intercom, Emails, support system into one central location
Structure your features within your product and assign customer insights to each feature
Caters for multiple market segment feeback

II would like to see the number of market verticals that can be recorded increases.
A way to tag market segments against the insight would be great

This tool can be used to for product management and roadmapping new development. The interface is modern and easy on the eyes. One handy feature is the ability for anyone to send an email to a specific email-adres and it will end up automatically in the 'Inbox' of ProductBoard. This allows us to restrict the access to the software to only those that need it, while our other employees can still contribute easily.

It is quite expensive, so it is mostly suited for middle- to large companies.

- Makes it easy to track and quantify customer feedback
- Feature organization makes it easy to track progress of software solution at a glance
- Seamless integration with JIRA simplifies our usage significantly
- Pricing model is primarily based around number of "makers" instead of total number of users, which seems like a fair way to do it

- UI takes a little getting used to. It generally makes sense, but isn't 100% intuitive for a new user.
- Number of "contributors" (people who can view data, but not edit) is pretty limited at lowest tier, so the product gets expensive quickly

Product Board is a very intuitive product. They also have a huge among of information about how to use the software and also about best practices.

After they are invested i notice a different improvement pace in the software itself and this is bad.

- Feature-rich interface that allows for really detailed ranking and prioritization of upcoming product plans
- View-only mode for other company contributors
- The "Insights" feature takes the cake — you can pipe in product feedback from any number of sources, and highlight and rank key feature requests. Having one location to view and sort all bug and feature requests has solved a major pain point for us

The pricing could be improved; feels a little pricy per seat (relative to other products like Asana)

Management of user feedback throughout the planning-development-release cycle

I'm just missing a gantt view to have a better overview of the features

Visibility of how important our customer's feature requests are considering a number of things that are important to our company ex. vision, growth, revenue etc. Congrats for building a "must have" tool for all companies.

The on-boarding is kind of tricky as there are a million things to do and need to be considered while setting up the service.

Consolidating feedback and feature ideas. We collect feedback from support, interactions with existing customers, potential customers and other experts. It's great to have all of that organized in one place.

It'd great to have more integrations to push feedback to ProductBoard.

It's the best tool I've used which has all you need for product development from idea to implementation.

It's a bit overwhelming in the beginning. You see potential value in features but not sure how exactly to use them until you spend some time.

Just started using productboard and really enjoy how simple and intuitive it is. Helps organize thoughts around features and functionality.

Super expensive for something that could theoretically be accomplished in a google doc.